La Casa de Los Balcones

Hotels
8.7 (91 reviews)
Jr. Triunfo No. 828 , Chachapoyas , pe

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Shuttle service (additional charge)
Outdoor furniture
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable shower
Cons:
Cleanliness issues
Cold water problems
Breakfast service timing

Categories

Cleanliness
7.88
While cleanliness was noted positively, there were mentions of issues with the bathroom and one review indicated concerns about cold water.
Service
9.35
Numerous reviews highlighted the friendly and helpful nature of the staff.
Location
9.39
Frequently praised for its proximity to the main plaza and other attractions.
Room Quality
8.34
Rooms were generally described as spacious and comfortable, but some had issues with heating.
Amenities
8.87
Good amenities were mentioned, including a strong hot shower and reliable Wi-Fi.
Value for Money
8.83
Overall value was perceived positively, but some comments suggested room for improvement.
Food and Beverage
7.88
Breakfast was mentioned with suggestions for improvement, indicating needs for better service for early tours.
Overall Experience
9.05
A combination of positive staff interactions and good location leads to a favorable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 02:06

Property Description

Welcome to La Casa de Los Balcones!

Convenient Location: Situated just 150 metres from the main square, our hotel in Chachapoyas offers easy access to the city's attractions and amenities.

Modern Comforts: Enjoy a comfortable stay in our rooms equipped with flat-screen TVs and private bathrooms, ensuring a relaxing experience during your visit.

Convenience at Your Fingertips: Benefit from our free WiFi and luggage storage facilities, adding ease and flexibility to your stay.

Ready to experience the charm of Chachapoyas? Book your stay at La Casa de Los Balcones now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JAE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$3.80 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs USD 6 per day.

Location

Guest Reviews

8.7
Based on 91 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.05
T
Thomas • couple • de
9
2026-01-18 • via Nuitee
L
Lucas • couple • pe
10
Pros:

La ubicación, queda cerca al centro

2026-01-17 • via Nuitee
E
elzer • solo_traveller • pe
10
Pros:

Todo

2026-01-16 • via Nuitee
S
Sonia • family_with_children • pe
8
Pros:

ubicacion

Cons:

se fue el agua caliente por un momento y no habia nadie en recepción

2026-01-15 • via Nuitee
A
Ana Melisa • extended_group • es
10
2026-01-08 • via Nuitee
V
Vallejos Pérez • extended_group • pe
9
limpio, comodo y agradable
Pros:

La atencion super buena , las instalaciones limpias y cómodas, servicio al cuarto excelente .

Cons:

Podrían agregar mas opciones en el desayuno, aún así está bastante bien.

2026-01-05 • via Nuitee
J
Jerson • family_with_children • pe
10
2026-01-01 • via Nuitee
C
carla • solo_traveller • it
8
2025-12-29 • via Nuitee
O
osos_travellers • family_with_children • pe
9
Pros:

muy buena ubicación, buen desayuno, camas cómodas y amplia habitación familiar.

Cons:

considero que estuvo bien, nada de relevancia que reprochar

2025-12-17 • via Nuitee
• family_with_children • pe
9
Fue una buena estancia y con buena ubicación cerca a la plaza mayor
2025-12-10 • via Nuitee
A
Alejandra • couple • mx
10
Pros:

todo muy cómodo. el desayuno bien!

2025-12-02 • via Nuitee
J
Jacques • couple • fr
10
Pros:

Très bien situé à proximité du centre
Personnel agréable et arrangeant
Notre meilleure douche de tout notre séjour : chaude, abondante, stable et facile à régler !!! (ce qui peut paraître une évidence mais ne l'est pas au Pérou)
Bon wifi, bon petit déjeuner.

2025-11-17 • via Nuitee
H
Hans-Jürgen • couple • de
8
2025-11-13 • via Nuitee
L
Lazo Rodriguez • extended_group • pe
10
2025-10-28 • via Nuitee
I
Ingrid • couple • be
9
2025-10-28 • via Nuitee
• extended_group • pe
1
Pros:

Location

Cons:

I didn’t stay there and cancel my reservation because it wasn’t what they describe in the pictures. The room I requested wasn’t ready or clean. So I canceled when I got there.

2025-10-24 • via Nuitee
V
Valderrama Vizcarra • couple • pe
8
Comodidad
Pros:

Céntrico y cómodo

Cons:

Cerca a la Plaza de Armas

2025-10-17 • via Nuitee
P
Portocarrero Castillo • solo_traveller • pe
7
2025-10-02 • via Nuitee
P
Paul • solo_traveller • us
7
Pros:

Great location!
Excellent shower - strong pressure and HOT water!

2025-09-19 • via Nuitee
Y
Yasmin Córdova • solo_traveller • pe
8
2025-09-19 • via Nuitee