Extended Stay America Suites - Orange County - Cypress

Hotels
Extended Stay America Suites
7.8 (452 reviews)
5990 Corporate Avenue , Cypress , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Convenient location
Polite staff
Cons:
Poor cleanliness
Unhelpful service

Categories

Cleanliness
5.91
Multiple reports of unclean rooms, including roaches and a strong animal urine smell.
Service
7.38
Service was inconsistent; some staff were friendly, while others were rude and unhelpful.
Location
9.92
Convenient location for many guests, often noted positively.
Room Quality
6.37
Rooms poorly maintained, designed with some significant drawbacks.
Amenities
6.9
Facilities not well kept; could improve, especially given high occupancy.
Value for Money
8.36
The value was considered subpar given the poor maintenance and cleanliness.
Food and Beverage
8.91
No specific feedback was given, but breakfast service could improve based on occupancy needs.
Overall Experience
8.68
Mixed feelings overall, with a couple of redeeming aspects like location and some polite staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:35

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of having a stovetop, microwave, and fridge in every room at Extended Stay America - Orange County. Prepare your own meals just like at home during your longer stay.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast featuring a variety of options such as breakfast bars, muffins, hot cereal, coffee, and tea. Perfect for guests on the move or those looking for a quick meal.

Convenient Amenities and Nearby Attractions
Enjoy free Wi-Fi, 24-hour reception, laundry facilities, and upgraded bedding with extra pillows during your stay. Explore nearby attractions including Disneyland, Knotts Berry Farm, and Eldorado Park easily accessible from the hotel.

Book now for a comfortable and convenient extended stay experience at Extended Stay America - Orange County - Cypress.

Important information:

Please note that housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 452 reviews
Cleanliness: 5.91
Service: 7.38
Location: 9.92
Room Quality: 6.37
Amenities: 6.9
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 8.68
K
Kevin family_with_children us
10
Pros:

Everything was exceptional

Cons:

Everything

2026-02-10 via Nuitee
C
chris solo_traveller us
2
Never again. I didn’t feel safe with the clientele who was walking in and out of the building.
Pros:

Location was central to other things

Cons:

Breakfast was a fig bar. Room noisy. Refrigerator was loud. Animals in building. Cats meowing all night. Hallways smelled. People smoking weed.

2026-02-09 via Nuitee
C
Christy couple us
3
2026-01-26 via Nuitee
C
Castillo family_with_children us
9
2026-01-23 via Nuitee
H
Haley couple us
1
Terrible
Pros:

Do yourself a favor and avoid this hotel like the plague. I booked a room while I was in town with my partner for a work conference. We booked a room and arrived at about 11:30 pm. When we arrived, the lobby was locked, and no employee was on shift. We waited for about an hour. Mean while, two other couples were waiting to get checked in as well. As we were waiting, there were definitely a handful of shady looking characters hanging out in the lobby and going in and out. I tried calling multiple times, but neither the corporate customer or booking.com could reach them as well. After waiting over an hour, I tried to get a room in one of the neighboring hotels and all of which were booked. When I looked further into the Google reviews at this location, there are roaches, mold, and the facility is filthy. It sounds like they may have renovated some of the rooms on floor 3, but otherwise this place is a straight up dump. I still have not been refunded for the room, even though I was not able to check in or stay on the room.

Cons:

Poor customer service, filthy facilities, and no employee is on site from 11 pm to 7 am

2026-01-20 via Nuitee
E
Enith solo_traveller us
10
2026-01-19 via Nuitee
J
Jerrod family_with_children us
7
Cons:

They didn't have the room we requested.

2026-01-19 via Nuitee
L
Laura solo_traveller us
4
Disappointed and Dissatisfied.
Pros:

The staff was very pleasant and helpful.

Cons:

The bathroom was not truly handicapped friendly. I mad an assumption that wheelchair assessable means that the bathroom had a step in shower. I had a huge bathroom with a tub/shower with bars. I could not use the shower because I can’t lift my legs over the bathtub. The entrance to the facility did not have automatic doors. Very hard to open the doors and to keep them open. I probe won’t book there in the futureuntil they bring it up to ADA code.

2026-01-19 via Nuitee
L
Lori solo_traveller us
10
Pros:

Always clean and consistent with their brand. Their customer service is excellent.

Cons:

No comment/ here

2026-01-19 via Nuitee
J
Jady couple us
8
2026-01-15 via Nuitee
B
Barbara couple us
7
Wish the WiFi actually worked and I think you guys know about the dhitty WiFi because sooo many ppl staying there have p
Cons:

Bed was horrible was more like a cot then a bed lol was horrible plus the wifi was the worse!! And I paid for the super wifi! Smh but the pipe were horrible apparently because there was a crazy leak from upstairs and I had to move to the second floor

2026-01-14 via Nuitee
B
Barbara couple us
7
You wanna know what really brings my gears??? Being told I’ll have free wifi and not only is it not free but it’s nonexi
Cons:

Horrible wifi at a hotel is the bane of my existence like frfr

2026-01-14 via Nuitee
B
Barbara couple us
5
Pros:

Good size room quiet secure

Cons:

Wifi!!!!!!! There’s zero freaking wifi here having to be on vacation and watch commercials is like getting granted a wish from a geni lol it’s kinda cool but also kinda not… like winning a million dollars but living in Antarctica or Timbuktu or something lol

2026-01-14 via Nuitee
B
Barbara couple us
6
2026-01-14 via Nuitee
B
Barbara couple us
7
Cons:

No wifi 👎🏾 boooo!!!!!!

2026-01-14 via Nuitee
F
Frank couple us
10
2026-01-09 via Nuitee
W
Wendy508 Solo travel
10
AWESOME!!
Pros:

Mona & Jen are the Bomb. SOO SWEET & Are Awesome. They are SO Kind Compassionate, & Caring. The property is close to anything You Need. Chili's, Target, $Tree, & Walmart. There us a Wendy's steps away, Also Lee's Sandwiches. 10*'s

2026-01-07 via Tripadvisor
J
Jason couple us
1
would never recommend this place to anyone I like
Pros:

Location is convenient for my needs. Looks nice from the outside, but a different story inside.

Cons:

The facilities are not well kept. The animal urine smell is strong. The rooms are not well maintained and well below expectations. You should have enough accessories as well as breakfast for 100% occupancy. I struggle to believe nearby companies would want to put their traveling employees in this hotel.

2025-12-30 via Nuitee
A
Anthony couple us
3
Cons:

There was a reservation in place the day before for continued stay and they said I did not want to leave the property and called the cops when instead they could of told me before check out instead of telling me after checkout time . They should pay attention more to their emails and they guy I checked in there was rude when all he had to do is check the first time through canary and chose to keep giving a hard time .

2025-12-23 via Nuitee
J
Jefferson solo_traveller us
9
2025-12-22 via Nuitee