Extended Stay America Suites - Dallas - Las Colinas - Carnaby St

Hotels
Extended Stay America Suites
6.4 (273 reviews)
5315 Carnaby St. , Irving , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Location
Calm and coziness
WiFi worked well
Cons:
Infestations
Unresponsive staff
Dirty rooms

Categories

Cleanliness
4.06
Numerous reviews mention infestations, dirty carpets, and overall unsanitary conditions.
Service
6.53
Several complaints on reception service and staff responsiveness.
Location
9.07
Good location close to public transport and restaurants, valued by some guests.
Room Quality
5.02
Negative feedback on the condition of rooms, including old furnishings and pest issues.
Amenities
6.05
Amenities were present but dirty, and some requests for items went unfulfilled.
Value for Money
7.01
Some perceive good value due to location and basic facilities despite other issues.
Food and Beverage
6.06
Limited food options, with breakfast only being coffee and tea.
Overall Experience
7.43
Overall dissatisfaction yet recognition of some positive aspects like location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:25

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of a fully equipped kitchen in every room at Extended Stay America - Dallas - Las Colinas - Carnaby Street. Cook your favorite meals just like at home with a stovetop, microwave, and fridge provided.

Complimentary Amenities
Enjoy free WiFi, onsite parking, and a grab-and-go breakfast at this Irving hotel. Start your day right with a selection of breakfast bars, muffins, and hot cereal, along with coffee and tea, all included with your stay.

Convenient Location
Located near popular attractions like the State Farm Claims Office and Grapevine Mills Mall, this hotel is the perfect choice for extended stays in Irving. Book now for a comfortable and hassle-free experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.4
Based on 273 reviews
Cleanliness: 4.06
Service: 6.53
Location: 9.07
Room Quality: 5.02
Amenities: 6.05
Value for Money: 7.01
Food and Beverage: 6.06
Overall Experience: 7.43
J
Jeremie family_with_children us
8
2026-01-16 via Nuitee
B
Bobby family_with_children us
1
Pros:

Will not honor original booking overcharging not clean

Cons:

Will not honor original booking overcharging not clean

2026-01-16 via Nuitee
C
Copeland couple us
5
2026-01-11 via Nuitee
D
Davis solo_traveller us
1
Disgusting, uncomfortable, filthy and uninhabitable for humans
Pros:

NOTHING AND IT SHOULD BE CONDEMNED FOR INFESTATION AND MOLD

Cons:

Infested with roaches room 234 and infested with bed bugs room 264. No staff is ever at the front desk, you have to call numerous times before they will come to the front desk.

2025-12-02 via Nuitee
J
Jose Luis solo_traveller us
2
Desagradable experiencia, quizá por la tarifa era lo que me tocaba
Pros:

Ubicación

Cons:

Olor en el cuarto y cucarachas

2025-11-11 via Nuitee
M
Mouhamed couple us
10
Pros:

The calm and coziness

2025-11-11 via Nuitee
M
Michael St. solo_traveller us
2
Don't go there! Dirty and old.
Pros:

Location is great (but there is plenty other better hotel and motels around)
WiFi worked well

Cons:

Carpet in the room was dirty, sticky and disgusting. Probably 30 years old or more.
I had on several days bugs in the shower.
Shower head was dirty and had low pressure of water
I prepaid the the hotel over booking.com portal. When I checked in the prepayment was not in there system and they wanted to charge me again.
In the 4 nights I stayed there not once anybody cleaned the room.

2025-11-10 via Nuitee
R
Rahmatullah solo_traveller ca
1
Rude reception and worst service
Pros:

Location was good

Cons:

After a long flight I arrived at 3 am and they didn’t open the door for an hour and then asked me to come in the morning; after an hour of arguing that I have paid for tonight and why I should wait then they give me a key that would work once and every time I would go out my key would stop working and I had to take new key every time: extremely rude receptionist, they don’t event talk. They just stare at you and say no for what you have already paid: worst worst worst nightmare

2025-11-09 via Nuitee
L
Lukisha solo_traveller us
3
Good location close to the Dart but that’s it
Pros:

Rooms were dirty, had roaches, and no microwave

Cons:

Asked for staff assistance and was ignored

2025-11-08 via Nuitee
D
Davis solo_traveller us
1
Disgusted and Uncomfortable. Uninhabitable for humans.
Pros:

ABSOLUTELY NOTHING ITS FILTHY AND DISGUSTING

Cons:

Infested with roaches room 234 and infested with bed bugs room 264. Had to beg for help getting touch with someone because they do not answer the phone and are not at the front desk. Won’t even answer for guest relations.

2025-11-06 via Nuitee
S
Stafford family_with_children us
10
2025-10-13 via Nuitee
S
Stafford family_with_children us
10
2025-10-13 via Nuitee
C
Crawford couple us
1
Pros:

Nothing

Cons:

Room had bad Oder and people hanging out outside of room.

2025-10-12 via Nuitee
A
Ashley solo_traveller us
10
Cons:

Roaches

2025-10-12 via Nuitee
B
Bettina
2
Pros:

Checkin was smooth. But that’s where the positives stop. Room stunk of cigarette smoke (booked a non smoking room) room missing linen. Spoke to reception regarding odour. To the young ladies credit she offered another room. I rejected offer as expected the smell to go once door opened and spray used. Then I checked out the bathroom - there was mould all around bath and tiles. I could clean it off :( the kitchenette was dirty. The floor made the bottom of our feet black. Then the bed - the 3 pillows were rubbish folded in half and made into half pillows. Covered in stains and smelled. Woke in morning and all my clothes stunk of cigarettes. I then chased cockroaches around bathroom. Dogs in neighbouring rooms barked half the night. I would recommend find a better place to stay. Certainly not worth the money paid to stay there.

2025-10-08 via Nuitee
A
Asif family_with_children bd
6
Decent but a few improvements would make it Great!
Pros:

The hotel provides good value for money. Los colinos is in Irving, close to Dfw airport. They offer shuttle from the airport which is nice, but runs till 3pm during weekdays.
Staff were nice.
There are some restaurants within walking distanse so that helps if you dont have a car.

Room had all the amenities listed including a microwave oven, fridge, tv etc.

Cons:

No breakfast except tea, coffee, the stuff apologized.
There were a few dirty cabinets with small cockroaches.
I had busy days so found them after coming back to the room. The room looked clean with clean towels, toiletries but that kind of did upset me.

2025-10-07 via Nuitee
L
Lisa friends
6
Pros:

Had to kill 2 bugs, shower wouldn't adjust to spout, no dishes or utensils for a supposed extended stay property, had an eviction notice posted to the door down the hall.

2025-09-23 via Nuitee
H
Hosea
2
Pros:

I stayed in rm 220 on the 2nd floor, and it had small roaches in the kitchen and bathroom areas! I had to shake my clothes and personal items to insure I did not take anything with me! This room needs to be DEFOGGED and not used until the infestation is taken care of!

I was very dissatisfied with my stay!

2025-08-18 via Nuitee
C
Carmen
6
Pros:

Not best quality

2025-08-16 via Nuitee
B
Brandon
10
Pros:

Ffc

2025-08-11 via Nuitee