Extended Stay America Suites - Phoenix - Scottsdale - Old Town

Hotels
•
Extended Stay America Suites
6.1 (425 reviews)
3560 North Marshall Way , Scottsdale , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Comfortable beds
Friendly staff
Cons:
Dirty rooms
Old facilities
Poor value for money

Categories

Cleanliness
4.04
Multiple reviews highlight issues with cleanliness, including dirty rooms and odor.
Service
8.51
Positive feedback on the front staff, although some issues were mentioned with check-in.
Location
9.05
Good location is consistently mentioned in a number of reviews.
Room Quality
5
Reviews indicate old rooms with maintenance issues and a lack of updates.
Amenities
6.04
Lack of amenities like breakfast and other advertised services were noted.
Value for Money
4.99
Many reviews express dissatisfaction with pricing relative to quality.
Food and Beverage
4.04
Breakfast services were reported as nonexistent, leading to negative sentiment.
Overall Experience
7.11
Overall mixed reviews lead to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:47

Property Description

Fully Equipped Kitchen in Every Room
Each room at Extended Stay America - Phoenix - Scottsdale - Old Town features a stovetop, microwave, and fridge, perfect for longer stays and added convenience.

Convenient Amenities for Extended Stays
Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows for a comfortable and stress-free stay.

Complimentary Breakfast and Onsite Parking
Start your day with a free grab-and-go breakfast and take advantage of the free onsite parking. Plus, with attractions like Fashion Square Mall nearby, your stay is bound to be memorable.

Book now for a delightful extended stay experience at Extended Stay America - Phoenix - Scottsdale - Old Town!

Important information:

Please note that housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.1
Based on 425 reviews
Cleanliness: 4.04
Service: 8.51
Location: 9.05
Room Quality: 5
Amenities: 6.04
Value for Money: 4.99
Food and Beverage: 4.04
Overall Experience: 7.11
J
joseph • solo_traveller • us
3
2026-04-17 • via Nuitee
J
Joan • solo_traveller • us
8
Best overnight value
Pros:

Value is exceptional.Everything you need in a great location.

2026-04-16 • via Nuitee
I
Ismail • couple • ma
4
Not recommended
Pros:

Location

Cons:

The floor was dirty and they don’t come to pick up the trash or change the sheets or anything and they want charge 20 dlrs if you ask for cleaning

2026-04-15 • via Nuitee
J
Josserand • family_with_children • us
8
Pros:

Everything

Cons:

Nothing

2026-04-15 • via Nuitee
K
KIMBERLY • extended_group • us
3
2026-04-14 • via Nuitee
S
Siqueiros • couple • us
10
2026-04-14 • via Nuitee
E
Elden Berrett • couple • us
6
There was some delay in our check in process. We had to wait 3 hours past the advertised check in t.
Pros:

Location was convenient for our purposes.

2026-04-13 • via Nuitee
B
Bridget • family_with_children • us
6
It was only 1 night and it was okay
Pros:

I liked the size of the room because I had a for a disabled. It was the only think left fir me. I really like it. I will get this type room all the time

Cons:

The orders that comes from the vents. It smelled like mold and smoke

2026-04-01 • via Nuitee
D
Dianne • family_with_children • us
8
Extended Stay America
Pros:

The location was very convenient to everything I needed.

Cons:

The room was needing a renovation. It was very old looking with obvious dame to certain things.

2026-03-31 • via Nuitee
M
Maria • couple • us
10
2026-03-30 • via Nuitee
C
Christina • couple • us
8
Pros:

Need more staff during peak check in times

Cons:

Forgot my coffee pot.

2026-03-30 • via Nuitee
C
CASTILLO RODRIGUEZ • couple • us
7
2026-03-26 • via Nuitee
K
Keith • couple • us
9
Our stay was fantastic. Friendly staff and great location made for an awesome couple of days.
Pros:

It was clean amd the staff was amazing. Great location for what we wanted to do in the area.

Cons:

Bathtub didn’t seem to be installed correctly, no matter how we put the curtain, there was always water on the floor when finished, like the tub wasn’t level and leaning towards the floor.

2026-03-25 • via Nuitee
C
Craig • family_with_children • us
8
Clean, friendly staff, functional, not elegant
Pros:

It was a good location. The room was clean and pest free.

Cons:

The bathroom looked a bit dated. The bathroom sink had spots that could not be cleaned - as if in some recent updating work, some sort of glue or cement had seeped onto the sink and not been removed before it dried. The connecting rod for opening and closing the sink drain was missing, so I had to reach under the sink to flip the lever to open and close the sink drain. There was only one side chair and one high stool by the counter. It didn't leave room for sitting and having conversations with more than one friend at a time. Also, the complimentary breakfast was pretty much worthless. The muffins in the plastic wrappers were so horrible that after one bite, I simply threw it in the dumpster. Luckily, there were some good restaurants for breakfast.

2026-03-25 • via Nuitee
J
Juan Carlos • solo_traveller • us
5
Invest in upgrades for the high price charged.
Pros:

Good location and easy access.

Cons:

The facilities are so outdated is not even funny. The bed was not comfortable and they only serviced my room once in the 4 days I was there.

2026-03-23 • via Nuitee
S
Steve • solo_traveller • us
5
Pros:

Front desk was very nice.

Cons:

The Room smelled like paint was very strong Oder

2026-03-23 • via Nuitee
J
John Yena • family_with_children • us
9
Great value in a great location
Pros:

Great location

2026-03-21 • via Nuitee
S
Sithembinkosi • couple • ca
5
2026-03-19 • via Nuitee
A
Armida • couple • us
9
2026-03-16 • via Nuitee
C
Cullum • family_with_children • us
2
Pros:

Nothing

Cons:

Everything, not well taken care of.

2026-03-15 • via Nuitee