Extended Stay America Suites - Salt Lake City - Sugar House

Hotels
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Extended Stay America Suites
6.6 (649 reviews)
1220 East 2100 South , Salt Lake City , us
+1 801-474-0771

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
4.1
Reviews indicate issues such as filthy rooms and a lack of cleanliness.
Service
8.1
Mixed reviews; some praised the helpfulness of the staff, while others mentioned rudeness.
Location
9.1
Consistently highlighted as excellent, with easy access to key areas.
Room Quality
5.1
Room quality varied; mentions of uncomfortable beds and cleanliness issues.
Amenities
7.1
Decent amenities, but lacking in fitness facilities and breakfast options.
Value for Money
7.1
Generally perceived as good value, particularly for location.
Food and Beverage
6.1
Breakfast options limited and some dissatisfaction expressed.
Overall Experience
6.1
Overall experience was varied; highlights on location but significant concerns as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 05:04

Property Description

Fully Equipped Kitchens
Each room at Extended Stay America Salt Lake City features a fully equipped kitchen, perfect for longer stays. With a stovetop, microwave, and fridge, guests can easily prepare their own meals and feel at home.

Convenient Amenities
Enjoy free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows during your stay. The hotel also offers free onsite parking, weekly housekeeping, and a grab-and-go breakfast to start your day right.

Nearby Attractions
Located close to Snow Bird Ski Resort, VA Medical Center, and Salt Palace Convention Center, Extended Stay America Sugar House is the ideal choice for both leisure and business travelers visiting Salt Lake City.

Book now to experience comfort and convenience at Extended Stay America Salt Lake City!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Guest Reviews

6.6
Based on 649 reviews
Cleanliness: 4.1
Service: 8.1
Location: 9.1
Room Quality: 5.1
Amenities: 7.1
Value for Money: 7.1
Food and Beverage: 6.1
Overall Experience: 6.1
H
Howell • solo_traveller • us
1
Pros:

AVOID THIS HOTEL, IT IS NEGLEGENT AND MAKES DANGEROUS DECISIONS

I made a reservation through booking.com a week prior to arriving in Salt Lake. I then made a request to the property personally for a late check-in after 10pm. They messaged me back, letting me know the late check-in was approved. So 1. The hotel was aware of my reservation and 2. They had my contact information because they had previously contacted me. (See all of my photos I submitted). LUCKILY I got into Salt Lake early and was able to check-in (or I assumed) on time. I was dropped off at the hotel by Uber and went in to check-in only to be told that I did not have a room there. Not only were they aware of my reservation, but they neglected to contact me when they knew that they couldn't fulfill my reservation. They claimed that their hotel cleaning staff didn't come in that day and they didn't have any rooms cleaned for me to stay in. Mind you this was at 4 or 5pm. What was going to happen if I had gotten there at 10 to 11pm when I was supposed to be checking in. Hotel cleaning staff arrives early in the morning and rooms begin emptying out at 11am. 11am the hotel could have contacted me and booking.com or both, but neglected to do so. They just expected me to arrive there in the middle of the night and not have a safe place for me to stay. With no transportation either, mind you. It wasn't like I was going to be able to sleep in my car. The hotel didn't offer me ANY remedies, they didn't try to help me find new accomodations, they didn't offer me a refund right there on the spot. They just left me stranded. Like I said earlier this was at around 5pm thankfully. I had to reach out to family members to help me out. A hotel was found for me, and I wasn't able to get ahold of booking.com until after midnight. Booking.com gave me a full refund which I will get in 10-12 days (ridiculous) + $44 if I had to pay more for my new hotel I found ... BUT only $44, nothing more.

2026-08-19 • via Nuitee
A
Alexandre • solo_traveller • fr
7
Pros:

L'emplacement dans un très bon quartier de SLC

Cons:

Le sol n'était pas propre du tout

2026-08-15 • via Nuitee
S
Sziszi • solo_traveller • hu
4
2026-08-12 • via Nuitee
T
Tina • couple • us
4
Frendly staff but other than that wouldn’t stay again.
Pros:

It was close to where family moved in

Cons:

The place wasn’t cleaned well. Had crumbs or something in my bed when turned down. Sink in bathroom didn’t drain and shower backed up fast. Was the dirtiest place I have stayed. One morning there wasn’t any coffee either. Free breakfast was advertised but after booking read further into that and it was just muffins, oatmeal, nutragrain bars and coffee. Nothing gluten free for the ones that can’t have that.

2026-08-10 • via Nuitee
B
Benedicto • couple • us
8
Hotel was well priced for dealing with the parking lot traffic and multiple U-turns to maneuver the one way direction tr
Pros:

The hotel and staff were good as expected.

Cons:

The parking is confusing and sometimes frustrating with the parking lot entrance weaving through the chick fil a drive thru customers.

2026-08-09 • via Nuitee
J
Jaci • extended_group • us
7
2026-08-09 • via Nuitee
Y
Yiqiao • family_with_children • us
9
2026-08-09 • via Nuitee
J
Jennifer • family_with_children • us
8
Convenient location at a good price
Pros:

Location was great. Walked the path to many businesses/restaurants

Cons:

Originally, we had a room one the first floor that was musty but staff was very helpful and relocated us to top floor where we were very happy with our room

2026-08-06 • via Nuitee
L
LeAnne • solo_traveller • us
3
2026-08-04 • via Nuitee
K
Kajsa • solo_traveller • us
6
2026-08-04 • via Nuitee
R
richard • couple • us
8
Location, location, location.
Pros:

Location for this place is everything. The room was spacious and well equipped as is every extended stay.

Cons:

Breakfast was prepackaged stuff. Staff could be more interested.

2026-08-03 • via Nuitee
B
Boyle • solo_traveller • us
9
Pros:

Good location

Cons:

Trash overflowing in hallway

2026-07-25 • via Nuitee
T
TAMMY • couple • us
4
You get what you pay for. It was decent for a cheap place to sleep.
Pros:

It was spacious.

Cons:

Only one staff member. So busy, we couldn’t get anything for our kitchen, pots and pans needed to cook. Parking was awful with a busy restaurant nearby. Found a dirty wash cloth missed and a towel that didn’t look clean.

2026-07-22 • via Nuitee
F
Fredy • solo_traveller • sv
7
2026-07-22 • via Nuitee
R
Robert • solo_traveller • us
8
SLC
Pros:

The room has a cooktop in addition to microwave and refrigerator. Also a small dining table with 2 chairs. Continental breakfast is minimal with muffins, cereal bar, and coffee.

Cons:

There's a Chick-fil-A sharing the parking lot so it can be congested at times with cars in line at the drive through window.

2026-07-22 • via Nuitee
J
Jaewook • solo_traveller • us
10
2026-07-21 • via Nuitee
A
Andrea • couple • hu
7
Cons:

The bathroom

2026-07-20 • via Nuitee
R
Ryan • solo_traveller • us
6
2026-07-20 • via Nuitee
J
Janeece • solo_traveller • us
2
Cons:

Dirty tub, endless dripping water. Generally not very clean.

2026-07-19 • via Nuitee
C
Cate • family_with_children • us
5
Wouldn’t stay again. Terrible check in experience, says it includes breakfast but it’s just coffee and granola bars
Pros:

Downtown close to restaurants and shops.

Cons:

We arrived around 10:30pm and it took over an hour to check in... we had a trailer on the car and the staff was zero help with ideas for parking it safely. They checked us in to a room that, after 20 minutes trying to park, we entered to find it hadn't been cleaned. We went back to the desk and it took another 10min to get a new room... only to find the key didn't work. The staff was friendly but after a long day on the road we didn't need an HOUR of check in time.

2026-07-17 • via Nuitee