Hawthorn Extended Stay by Wyndham Columbus West

Hotels
Hawthorn Suites
7.3 (280 reviews)
5505 Keim Circle , Columbus , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Affordable pricing
Cons:
Cleanliness issues
Rude service reported
Limited breakfast options

Categories

Cleanliness
5.13
Multiple mentions of dirty conditions and unclean rooms.
Service
8.1
Some positive comments about staff, but also some reports of rudeness.
Location
8.64
Great location with easy access to amenities, mentioned positively in several reviews.
Room Quality
7.09
Rooms described as spacious, but some comments about outdated conditions.
Amenities
7.62
Amenities mentioned positively, but breakfast selection criticized.
Value for Money
8.08
Generally perceived as good value for the price.
Food and Beverage
6.13
Breakfast selection was limited and has received negative comments.
Overall Experience
7.6
Overall experience was generally good, but some negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:46

Property Description

Luxurious Suites with Fully Equipped Kitchen
Experience comfort and convenience at Hawthorn Suites by Wyndham Columbus West. Each suite boasts a fully equipped kitchen, separate living area, and modern amenities like free Wi-Fi and 2 TVs.

Relaxation and Recreation
Unwind in the indoor pool and jacuzzi or maintain your fitness routine in the on-site gym. For those who prefer a more leisurely pace, enjoy a complimentary breakfast buffet and evening reception during your stay.

Convenient Location and Nearby Attractions
Located just off Interstate 70, our hotel is a short drive from downtown Columbus, Ohio State University, and the Columbus Zoo and Aquarium. Whether for business or leisure, Hawthorn Suites offers the perfect blend of comfort and accessibility.

Book your stay at Hawthorn Suites by Wyndham Columbus West for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guest must be 21 years of age to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.3
Based on 280 reviews
Cleanliness: 5.13
Service: 8.1
Location: 8.64
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 6.13
Overall Experience: 7.6
A
Amy family_with_children us
7
Pros:

The night manager, Jan, was fantastic. Welcoming and very helpful.

Cons:

The room was warm. Yes it is winter, but it was hard to cook it down for sleeping. Also, the sheets weren't cotton, and we didn't like the comforter fabric.

2026-02-10 via Nuitee
B
Brittaney family_with_children us
10
2026-01-03 via Nuitee
R
Ruth couple us
10
All in all great
Pros:

Space, price, location

Cons:

Trouble with heating/ac unit. Reported

2025-12-27 via Nuitee
M
Mike family_with_children us
1
Rude
Pros:

Well I was so disappointed the staff was very Rude horrible staff call at 10:59 and said are you checking out if not you to to pay now or leave now
I said im making a new reservation and she replies you need to hurry up and get it done just very Rude so I packed up and I will never rent from that place again I

Cons:

Everything

2025-12-16 via Nuitee
T
Tracey family_with_children us
3
It was ok. I would not recommend.
Cons:

I didn't like that housekeeping knocks on everyone door in the mornings to see if we werechecking out. I assumed he had a checkout list. Also, the furniture was stained and paint in the poor was peeling. The gentlemen sitting outside near 10pm whenn we arrived to check in, smoking marijuana and drinking was not a welcoming site either. 😒

2025-12-16 via Nuitee
R
Raymond couple us
9
2025-12-14 via Nuitee
J
Jonie couple us
1
2025-11-30 via Nuitee
J
Jacquelyn family_with_children us
7
Pros:

The hotel was in a great location. We had easy access to everything we needed. It was convenient to have the kitchenette and the room was pretty spacious. The staff was friendly overall.

Cons:

The hotel desperately needs to be updated. It looks really ran down and this issue should be addressed sooner than later. This is not the fault of staff, but rather corporate decision making. The smell of smoke is ever present in the hallways. Our room smelled of smoke at check-in. Breakfast was extremely limited with very few choices, so plan accordingly.

2025-11-23 via Nuitee
family_with_children us
7
2025-11-17 via Nuitee
R
Roben family_with_children us
8
2025-11-16 via Nuitee
family_with_children us
9
Very nice and affordable.
Pros:

The room was spacious, clean and comfortable with a full kitchen. I also liked the pool, that they had a children’s play area, was pet friendly and central.

Cons:

The breakfast selection.

2025-11-04 via Nuitee
A
AmandaMuncy family_with_children us
1
2025-11-03 via Nuitee
M
Mary extended_group us
10
Enjoyed my stay
Pros:

Great location, lovely staff

2025-10-29 via Nuitee
J
Jayme couple us
4
Pros:

Room was nice

Cons:

Breakfast was awful. Was there a few years ago and it was good.
Staff was rude when you could find someone.

2025-10-21 via Nuitee
G
Gernon family_with_children us
8
2025-10-15 via Nuitee
P
Poonam couple us
10
Good value
Pros:

Spacious rooms and comfortable beds

Cons:

Breakfast could be better

2025-10-12 via Nuitee
J
Jamie family_with_children
10
Pros:

Plenty of parking when we were there. Staff was friendly, check in was easy.

2025-10-10 via Nuitee
B
Briana family_with_children us
10
Great stay, Would definitely return. BEAUTIFUL HOTEL
Pros:

Everything about our stay was great. Extremely clean, very comfortable beds. It was nice to be able to have full kitchen amenities and cook. Grocery store is across the road. Very easy convenient place to check in. In the evening, ask for Sarah, she went above and beyond to get the extra things we needed as far as kitchen supplies and got us the extra towels n wash cloths needed. Indoor pool is beautiful. Weekend breakfast was really good. Waffles, sausage, eggs, cereal, bagels, toast, juices, milk. Very good. Lots of space in our room. Pull out sofa in the living room, Again kitchen is beautiful, and 2 queen size beds in the bedroom. Bathroom is nice as well. Plenty of closet space. NO BUGS. VERY CLEAN

Cons:

The mini laundry mat they have isn't the best. It works but not very good.

2025-10-08 via Nuitee
S
Shirounda
2
Pros:

Would not stay again

2025-10-05 via Nuitee
L
Laneika family_with_children us
8
Staff was nice
Pros:

Location

2025-10-02 via Nuitee