Hawthorn Extended Stay by Wyndham Columbus West

Hotels
•
Hawthorn Suites
7.3 (300 reviews)
5505 Keim Circle , Columbus , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Affordable pricing
Cons:
Cleanliness issues
Rude service reported
Limited breakfast options

Categories

Cleanliness
5.13
Multiple mentions of dirty conditions and unclean rooms.
Service
8.1
Some positive comments about staff, but also some reports of rudeness.
Location
8.64
Great location with easy access to amenities, mentioned positively in several reviews.
Room Quality
7.09
Rooms described as spacious, but some comments about outdated conditions.
Amenities
7.62
Amenities mentioned positively, but breakfast selection criticized.
Value for Money
8.08
Generally perceived as good value for the price.
Food and Beverage
6.13
Breakfast selection was limited and has received negative comments.
Overall Experience
7.6
Overall experience was generally good, but some negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:46

Property Description

Luxurious Suites with Fully Equipped Kitchen
Experience comfort and convenience at Hawthorn Suites by Wyndham Columbus West. Each suite boasts a fully equipped kitchen, separate living area, and modern amenities like free Wi-Fi and 2 TVs.

Relaxation and Recreation
Unwind in the indoor pool and jacuzzi or maintain your fitness routine in the on-site gym. For those who prefer a more leisurely pace, enjoy a complimentary breakfast buffet and evening reception during your stay.

Convenient Location and Nearby Attractions
Located just off Interstate 70, our hotel is a short drive from downtown Columbus, Ohio State University, and the Columbus Zoo and Aquarium. Whether for business or leisure, Hawthorn Suites offers the perfect blend of comfort and accessibility.

Book your stay at Hawthorn Suites by Wyndham Columbus West for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guest must be 21 years of age to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

7.3
Based on 300 reviews
Cleanliness: 5.13
Service: 8.1
Location: 8.64
Room Quality: 7.09
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 6.13
Overall Experience: 7.6
P
Peter • solo_traveller • us
1
2026-06-16 • via Nuitee
S
Stamatia • family_with_children • us
3
2026-06-16 • via Nuitee
B
Brunty • solo_traveller • us
1
Awful experience
Pros:

Location

Cons:

They canceled my reservation because they tried charging my card before we got to the location even though I selected pay on site when booking through booking.com. When I called back to get it straightened out they were incredibly rude and would not give me the same room at the quoted price. The cost went from $330 after taxes and deposit to $470.


On top of that whole issue, the room had partial lighting since several outlets did not work and the AC barely worked so it was incredibly hot as well

2026-06-15 • via Nuitee
T
Twyla • solo_traveller • us
9
Nice location
Pros:

Staff was very friendly

Cons:

Old furniture stains on couch

2026-06-13 • via Nuitee
L
Lori • couple • us
5
Pros:

The room was spacious and the halls were quiet. Staff was helpful and friendly.

Cons:

The hallways had an order that did not go away.
Mold in the bathroom

2026-06-12 • via Nuitee
R
Ryley • couple • us
9
2026-06-07 • via Nuitee
N
Nikki • solo_traveller • us
8
Pros:

I love the fact its a big fridge and a kitchen

Cons:

The pool water had too much chlorine and the juice maker was warm but other than that I had no issues.

2026-05-23 • via Nuitee
M
Melissa • solo_traveller • us
10
Pros:

Everything was wonderful, from the staff to the pool to the room!

Cons:

We liked everything there was not one dislike.

2026-05-20 • via Nuitee
W
Wayne • solo_traveller • us
1
Cons:

I was lied to over the phone about the deposit, didn't stay the night and y'all kept my money

2026-05-20 • via Nuitee
T
Trent • solo_traveller • us
9
Pros:

Having a full size fridge, the bed was really comfortable but the pillows weren't.

Cons:

The coffee maker was broken and the bathroom was small the door practically hit the toilet.

2026-05-19 • via Nuitee
J
James • extended_group • us
1
We didn’t stay here and had to find another hotel on our own.
Pros:

Rude and totally unprofessional

Cons:

We showed confirmed status but believe the room was given by the attendee to friends or family.

2026-05-19 • via Nuitee
M
Morgan • solo_traveller • us
3
The location is Great!!
Pros:

It was very close to shopping centers and had a lot of options for eating which we liked. Entertainment wasn't very far away also, so staying there put us in the middle of everything which was a bonus!!

Cons:

I didn't like how it took her a few minutes to notice I was even standing there waiting to be checked in. Whatever was happening in the room behind the front desk was obviously a lot of fun. Once checked in, I had thought the property was Non-smoking, as soon as we turned the corner for the elevator it smelled like weed! Then when the doors to the elevator opened it Really smelled like weed!. So we get to our room and the smoke detector is missing, the cover for the drain in the bathroom sink is missing. I just placed a washcloth over it, i have kids with me, I don't want to lose nothing down the drain. I asked for extra towels, my daughter brought me hers it has black hair in it. So I'm glad my stay wasn't long because I would have found us lodging somewhere else if it was.

2026-05-11 • via Nuitee
J
Jacob • family_with_children • us
8
2026-05-11 • via Nuitee
A
Alisha • solo_traveller • us
8
2026-04-28 • via Nuitee
T
Tiffany • extended_group • us
3
2026-04-23 • via Nuitee
B
Brittany • family_with_children • us
1
Pros:

We did start hey didn't let us stay

2026-04-20 • via Nuitee
S
Steven • couple • us
10
2026-04-13 • via Nuitee
A
Andrew • family_with_children • us
6
2026-03-30 • via Nuitee
R
ronald • family_with_children • us
9
2026-02-25 • via Nuitee
A
Amy • family_with_children • us
7
Pros:

The night manager, Jan, was fantastic. Welcoming and very helpful.

Cons:

The room was warm. Yes it is winter, but it was hard to cook it down for sleeping. Also, the sheets weren't cotton, and we didn't like the comforter fabric.

2026-02-10 • via Nuitee