Hotel Imperial las Perlas

Top floor was quiet, easy to walk to the pool &nearby beach. Staff was very helpful after initial language barrier. Easy to take a cab or ride to plazas and beaches. Older building but clean and accessible. Not sure if there is an elevator. Store that sells water and convenience store nearby. AC and hot water worked fine. Not loud with dogs or traffic. Not all-inclusive but good if you can take care of your own needs.

Staff was friendly hotel is not a resort more like a hostel, it’s a good place if you don’t plan on staying on the property, more like just a place to sleep and wash up and explore the city, not much of a variety of food the chilaquiles are good and they’ll be served every morning, don’t forget to ride the Tren Maya if you want to explore the country side very easy.

We booked the AI, thinking we can relax in the hotel.
But they have very slow wifi, should be fine if you can just sit outside there's an ocean view but it smells so bad.
Food is average, limited option, and the dining is located by the beach and smells really bad, not sure because of sargasso or coz it's near a loading dock. There are birds ready to snatch your food.
Room is outdated.
The staffs are welcoming and nice though, the only complement I can give to this hotel.

We enjoyed our stay, it was worn but clean.

At one point they ran out of certain drinks.

It was hard to get water, they had it you had to ask for it. It should be readily available in a water cooler.

The servers were nice and 2 were amazing Israel being one of them.

My son is in a wheelchair and they gave us adjacent ground floor rooms which was great. The servers helped him down the step.

The towels were great.

The gift shop was lovely.

The Sea you couldn't swim in and the smell was like sewage depending on the wind.

We would stay here again.

Was an amazing experience with lovely staff.

Staff very kind, good location. Not a lot of parking spots but the staff always managed to find spots to park. Not a real beach, many boats are leaving in front of the place, can’t swim there. The place needs a lot of updates (room, pool, bathroom), we were very disgusted by the birds that would fly in the buffet breakfast in the morning. It seems like a commun thing as no one cares anymore. We will not go there again.

They should variate the menu

It was p

Still waiting on a response from Hilda or the management about a refund for my shakedown money

The photos is very misleading. The hotel beach is a port and you can’t swim. The water is dirty and is not a true beach. The room has two cockroach and it was very humid. The food choice was very limited… not worth it.

The food was horrible, the front desk staff very unfriendly.

It older than the picture look and it happen to be sea weed season when i went so acces to the beach was limited. The room are old but clean, the staff are nice but verry limited to speak english. The hotel has zero sound proofing so expect it to be loud in very early till late at night. The dinning option in very limited i would not recomend the all inclusive option. Very good budget hotel perfect to save money so you can invest on going on adventure to explore Mexico

We went for a second visit to Mexico for a break from life, this time we booked this hotel and it being 3* were not expecting much. All we require is a clean room and a comfy bed which we got. The staff were fantastic and even though we had to change rooms it was great as we got a ground floor room 503 by the way which was brilliant as my wife is on crutches and therefore the room opening directly out to the pool was a bonus. Transport from this hotel either by bus or Taxi is great and very cheap. Hilda in the restaurant was brilliant and my wife was always chatting with her. We made a couple of good friends whilst there who were from El Paso and we are hopefully meeting up in March next year. This place is exactly what is says, clean friendly and well positioned. If you want 5* then pay over the odds . As for My wife and I we will be back.

Great base of a hotel. Perfect for traveling and activities off site! Cheap enough to get you to cancun (£840) with return flights/transfers and AI. If you are looking for a resort style hotel with multiple restaurants etc you will not be happy. I think that's where the negative reviews have came from (people not doing their research). Ican highly recommend the isla mujeres trip and the atv experience. There is two shops on site.

Good all inclusive brakefast,lunch, dinner .beach view room

Good

Good area safe and free buffet service

Great location , nice and professional staff but communication was difficult due to language barrier at registration and check out. Not much of food choices in food for vegetarians or No meat lovers.

Staff were rude with out solutions.

⭐☆☆☆☆ Disappointing Experience – Would Not Return

I recently stayed at this hotel during my trip to Cancun and, unfortunately, it did not live up to expectations. While the photos looked nice online, the reality was different.

The biggest issue was cleanliness — both the food and drinks were not very good. Some items didn’t taste fresh, and I was concerned about the overall hygiene, especially at the buffet and drink stations.

Another major letdown was the lack of direct beach access. One of the reasons I booked this place was for the beachfront location, but to my surprise, there was no easy or private way to access the beach from the property.

Overall, the hotel left a lot to be desired. With so many great options in Cancun, I’d recommend looking elsewhere for a better experience, especially if cleanliness and beach access are priorities.