JW Marriott Orlando Bonnet Creek Resort & Spa

Beautiful resort that almost has an out of the country/all inclusive resort. Friendly employees, nice restaurants. Every employee that I encountered was friendly and welcoming. This hotel has all of the amenities that make for a relaxing stay. My only complaint is that the bed and pillows were too soft for my liking .

We recently stayed 7-nights at the JW Marriott in Bonnet Creek and our stay could not have been better. Every staff member we encountered was kind and went above and beyond to ensure our stay was ideal. From the folks at the front desk, the security team who went above and beyond - particularly while we were poolside and when assisting in the recovery of my son’s beloved stuffy that was left behind. The knowledge and hospitality if the restaurant staff - excellent. Location was great as it was about a 10 minute ride to the parks. Out of convenience and timing in getting out the door with two kids, we opted to take a Lyft most days but the hotel did have a shuttle to and from Disney parks. We could not speak more highly of this hotel. Great experience! The Svitak Family

My wife and our two adult children recently stayed at the JW Marriot in Bonnet Creek Orlando. The property is located close to the Magic Kingdom and Disney Springs. The hotel staff was very welcoming and pleasurable for entire 4 night stay. The rooftop sushi restaurant was excellent. We watched the fireworks from the Magic Kingdom from the patio outside of the restaurant. Special shoutout to employees Alex (rooftop) and Raymond and Fady ( lobby bar). These employees deserve special recognition for their excellent service and witty personalities. The pool staff was on their game as well. This hotel allows you to unwind from the Disney experience while at the same time being close enough to all of the attractions Disney has to offer. Should we ever return to Disney in Orlando we will stay at the JW.

PRIMERA VEZ EN ESTE HOTEL Y ME PARECIO HERMOSO, TODAS LAS INSTALACIONES, EL PERSONAL ATENTO Y EL DESAYUNO DELICIOSO

Its very nice and the staff are great

Seevice excellent, front desk welcoming and helpful. Texted multiple times to see if we needed anything. Very appreciated
Buffet breakfast very good with a great selection of food including fresh crepes!

Nice complimentary shuttle to the Disney parks.

Room was modern and well kept. We did not use the pool this time but have previously.

All in all a wonderful stay!

My family stayed here for a long weekend and we had a really great stay from start to finish. The hotel property was really nice and they had several different dining options that looked really great however I only experienced the breakfast buffet and the pool side grill. They both had really good food and I would definitely recommend if staying here. The lobby restaurant looked really good and they also have rooftop Japanese restaurant that I was able to visit but not dine at. The rooftop was beautiful and you can see the Epcot ball and fireworks in the distance. The pool area was nice and large enough to not feel crowded. The rooms were clean, large, and modern. Our room came with two sofa beds and one king bed that was perfect for our family. The staff was also extremely friendly and helpful. On top of everything you are only a short drive from Disney Sorings and all the parks. They offer shuttle service but we did not use it. Definitely recommend this hotel and we will return.

My recent stay at this Marriott was incredibly disappointing from start to finish. The front desk staff were consistently rude and unhelpful, setting a negative tone the moment I arrived. The rooms are small, and clearly showing signs of wear that have been ignored for far too long. To make matters worse, the food was absolutely abysmal—well below what you’d expect from a brand of this caliber. Even the valet staff managed to be discourteous, which only added to the frustration. Overall, this was a thoroughly unpleasant experience, and I would not consider staying at this property again under any circumstances.

Working with Leslie Martinez, Senior Event Manager at JW Marriott Orlando Bonnet Creek Resort & Spa, was nothing short of exceptional.

For the ULI Florida Summit in February 2026, we welcomed over 700 registered attendees, and the feedback from our members was overwhelmingly positive that highlighted not only the beautiful location, but the seamless execution and outstanding level of service throughout the entire experience.

From a planning perspective, Leslie was an invaluable partner. She was proactive, responsive, and incredibly detail-oriented in the months leading up to the event, and her expertise truly elevated every aspect of our preparation. Onsite, she remained calm, solutions-focused, and always one step ahead when it came to logistics. Her professionalism and commitment made what could have been a complex event feel effortless.

I truly can’t imagine a higher level of service.

I would also like to recognize Lauren Hooper, Senior Sales Executive, who was equally outstanding. She approached the partnership with integrity, never overselling or overpromising and the team delivered exactly what was committed, which is something I deeply value.

Every team member I personally worked with at JW Marriott Bonnet Creek was top-notch, contributing to a cohesive and high-quality experience for our attendees. Well done!

Thank you for making this event not only successful, but genuinely easier and more enjoyable to execute. I look forward to many more opportunities to work together.

3 stars

I enjoy the JW Marriott brand and have stayed at many throughout the world. I’d say this is an average one…not great, but not bad either.

Staying here for an onsite conference, I was most impressed by the food and service. The conference catering was excellent and creative and the breakfasts at Unreserved were top notch along with the service…definitely the highlight of my stay.

The conference facilities I felt were below average. Both the lighting and sound system were off and affected negatively the conference.

Check-in was very slow. 15 minute wait with only 1-2 people working the front desk.

Rooms I thought were just ok. Bed wasn’t the most comfortable and I did hear some noise from the restaurant above even after they closed…I believe it was the plumbing as I overheard another guest complaining about this.

I didn’t use the pools, but did use the fitness center, which I felt was small and had limited equipment.

I request I made of the front desk was granted and overall the service was helpful.

Again, not a bad stay, but other than the food and service at Unresreved, nothing was memorable here.

Stayed here for 3 days in early March for business in the area. Marriott Bonvoy Platinum member. Chose this hotel due to it being a Bonvoy property and in a good location for my business meetings.

Positives:

-Good check in process. Immaculately clean lobby area. Smelled very ‘fresh’ upon entering. The hotel definitely has a ‘newer’ vibe to it. For as large as the lobby is, it was surprisingly quiet.

-Had 1 King room. Incredibly comfortable bed and pillows.

-Excellent bathroom. Love the Aromatherapy Associates bath products. Their scent is very clean and not perfume-y at all. Definitely a highlight of the JW Marriott properties.

-Pool area also very clean and well kept. Pool attendants were very friendly and helpful. Anna was a highlight.

-Lobby bar staff also very professional and friendly. Had a quick app for dinner (meatballs) and a good adult beverage.

-WiFi speeds for elite members was good. ~100 mbps up/down speed and free for elite members.

-UnReserved for breakfast was very good. Food selection/spread looked and tasted good. Service was good as well.

-highly responsive from there front desk via a texting option. Any requests were handled in a very timely manner.

Negatives:

- while the location for my meeting was good, there isn’t much around the hotel. You need to get in an Uber/Lyft to go anywhere. Disney Springs is about a 10-15 minute ride.

-I was ‘upgraded’ to a ‘fireworks view’ room. Don’t really consider this an upgrade per se. I couldn’t care less about the fireworks, and the views from the room were somewhat obstructed since I was on a lower floor. I think my main view was the top of the valet area.

-Incredibly small closet/wardrobe. And inside the wardrobe was a small set of drawers and an in-room safe. But they both took up a lot of space. Add to that the 2 robes hanging in the closet….it was basically useless. I ended up taking the robes out and throwing them in the bathtub. Just no room for them in the closet. If you’re traveling on business, the closet has room for 2 days of clothing, max.

I like this hotel a lot. The clean, fresh, new look/smell was inviting. The bed and pillows were both comfortable. The pool area and restaurants were both very nice. But, the small closet was really a problem. The hotel has to expect people stay here for more than 2 days and it’s just not enough space for clothes. Fix that and you have a 5 star hotel.

We had a somewhat bumpy start, this beautiful, modern property, and I, because first my room wasn’t ready, although my Luminous booking included an early check-in (and it was after 14:30 anyway), and when – after asking again at the regular check-in time at 16:00 – I finally got a room, there was a technical problem in the bathroom, which made me ask them to give me another room. I had to wait another 30 minutes, and eventually got a (much nicer) room on the 8th floor, with a nice view. The first one had only been on the 6th floor (floors start counting at 5 or 6, so not really a great view from there), but 8th floor was quite nice, and I was happy to move in.
Apart from this minor issue, I liked the JW Marriott Orlando Bonnet Creek a lot. The pools – family pool and adult pool – are big, the vibe is nice, service is good, the staff are friendly and efficient. The valets were excellent, as were the waiters at breakfast time in the restaurant with the nice name „Unreserved“. The staff at the pool bar and at the fancy – and very very delicious – „Illume“ sushi restaurant on the 9the floor were a bit distant, but that was maybe meant to be posh or so. „Illume“ is a very nice place, and I guess, you’ll always need a reservation (via OpenTable works well); it’s huge, but it was sold out, it seemed, the evening I met there with my cousin, because apart from the extraordinary sushi they serve, they have a beautiful terrace, from which you can watch the Disney Fireworks in the theme parks at 9 p.m.
The JW Marriott Orlando Bonnet Creek seems relatively new and very modern, and if you want to stay out of the quite noisy theme park visitors‘ buzz at the nearby Signia by Hilton or the Waldorf or some other places in the area, and still want to be close to the parks, I’d recommend it to you. I’ll be back, although I kind of felt that it could be one of hotels, where it might make sense to not accept the first available room they offer, for it might not be the best one. On the other hand I need to say that the executive suite I had booked, was huge and comfy. Windows can’t be opened, though.

The ambiance & location. And the kid's activity room!

I was so glad an employee from here Ginet Bilancio recommended that I try this place and believe me 100% not disappointed. The rooms are fantastic housekeeping is great clean well kept all of the staff is friendly as can be from the bartenders to the kids at the pool. Highly recommend this place.