Comfort Suites Goodlettsville Rivergate

Hotels
Comfort Suites
6.4 (405 reviews)
621 Rivergate Parkway , Goodlettsville , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Quiet location
Good value for money
Cons:
Unclean rooms
Unpleasant odors
Poor food quality

Categories

Cleanliness
4.86
Many reviews reported dirty rooms and poor maintenance.
Service
7.33
Some staff were described positively, but there were also negative interactions.
Location
7.37
Location is mentioned positively, but no strong opinions expressed.
Room Quality
5.32
Rooms had varying quality with complaints about cleanliness and odors.
Amenities
6.35
Basic amenities were mentioned, with both positives and negatives in reviews.
Value for Money
8.31
Good price was mentioned in relation to expectations.
Food and Beverage
5.36
Mixed reviews on food quality; breakfast was notably criticized.
Overall Experience
6.33
Overall experience was mixed with both high praise and significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:41

Property Description

Comfort Suites At Rivergate Mall is the ideal choice for your stay in Goodlettsville. Convenient Location for exploring nearby attractions like The Hermitage and Nissan Stadium. Relaxing Amenities include an indoor pool and fitness centre. Modern Comforts await in well-appointed guest rooms with free WiFi. Ready to experience comfort and convenience? Book now at Comfort Suites At Rivergate Mall.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.4
Based on 405 reviews
Cleanliness: 4.86
Service: 7.33
Location: 7.37
Room Quality: 5.32
Amenities: 6.35
Value for Money: 8.31
Food and Beverage: 5.36
Overall Experience: 6.33
C
Crystal
2
Pros:

Keep looking elsewhere- this place is disappointing to say the very least.

2025-10-13 via Nuitee
V
Virginia partner
2
Pros:

We were place in to different rooms bothe were disgusting. The one room smelled like vomit
And the other had black spots all over the sheets.. hopefully i can get a refund.. i had to find a different hotel

2025-10-12 via Nuitee
R
Ryan partner
4
Pros:

Our room was humid and wet the whole stay and it did not improve even with the air running. The hotel was run down and not clean. Our floor smelled of cigarettes and weed even though the hotel claims to be smoke free. During our stay, a car in the parking lot had its windows smashed and was broken into.

2025-10-12 via Nuitee
M
Maceo solo_traveller us
10
2025-10-10 via Nuitee
M
Maceo solo_traveller us
10
2025-10-10 via Nuitee
N
Neville
8
Nice, comfortable and affordable
Pros:

Great convenient location, plenty of parking, close to restaurants and shopping, and easy highway access. 20 minutes from BNA and 20 minutes from Downtown Nashville.

2025-10-08 via Nuitee
S
Sadie extended_group us
5
Pros:

The workers were nice, and the night shift lady was understanding when we need to change our room.

Cons:

Our first room was DISGUSTING. The floor was weirdly wet!!??? mold on walls in the bathroom and the shower was dirty. And don’t get me started on the SMELLLL in the room.

2025-10-06 via Nuitee
J
James
10
Pros:

Nice big bed slept comfortably!

2025-10-04 via Nuitee
L
Lowell
6
Over charged for over all condition. $75-$80 range
Pros:

Staff on duty was not overly welcoming. More matter of fact. Did not appreciated items being initialed before reading same, just given to sign. Hope the incidental “hold” be released prior to a 3 day hold. Desk person was not greeting customers with appreciation. For their stay. Floors could be cleaner in common areas.

2025-10-03 via Nuitee
A
Angie
6
Pros:

The front desk was not friendly. The room was dirty, especially the bed. There was hair everywhere, and the linen even had holes. The hotel overall just looked bad. The restroom floor did not look clean. During check-in, it seemed like the front desk employee wanted us to leave. He looked like he didn’t know what to do or didn’t want to do it. I booked a Comfort because I had always liked the cleanliness they maintain, but I was very disappointed with this hotel.

2025-09-26 via Nuitee
K
Kristi partner
10
Pros:

Very clean quiet hotel. Paul the manager is great! This is the nicest hotel I’ve stayed at in a long time. The house keepers are also fantastic they get you what you need with a smile on their face. They don’t beat on your door and bother you

2025-09-15 via Nuitee
D
David partner
10
Pros:

Very nice, very quiet, the manager Paul is absolutely fantastic. This is the cleanest hotel I’ve ever stayed at.

2025-09-15 via Nuitee
D
David partner
10
Pros:

This once again is a nice quiet place to stay. The staff is amazing. The room is clean and quiet.

2025-09-09 via Nuitee
K
Kristi partner
10
Pros:

The staff at the hotel is amazing!! I can’t say a negative word about the hotel the rooms are amazing it is very quiet the rooms are clean. They also have a great breakfast. Recommend this hotel to everyone.

2025-09-08 via Nuitee
G
Gabriel
2
Disgusting
Pros:

The breakfast was not edible even to grab a snack, it was un sanitary, the room had what looked like bodily fluids on the bed frame, the shower was moldy and rusty, the room was gross.

2025-09-08 via Nuitee
S
Shanika family
10
Pros:

Great Place to Stay

2025-09-03 via Nuitee
T
Torrye family_with_children us
1
Not so nice place to stay
Pros:

Nothing.

Cons:

Everything was terrible 😔 ,my 9 year old was very disappointed and I was scared to sit on anything or touch, the tub had rust and it had a odor 😷. I wouldn't recommend it to no one. I was too embarrassing to get a picture from my

2025-09-01 via Nuitee
M
MaryJo couple us
5
Pros:

Location

Cons:

The room smelled like pee and there was no conditioner.

2025-09-01 via Nuitee
C
chelsey partner
8
Pros:

Clean friendly.

2025-08-24 via Nuitee
L
Luke
2
Just don't bother!
Pros:

The pictures online do not match this hotel.
The lobby has a musky smell and when we got to the room the couch had chip crumbs on it and the bed had stains and mold on the mattress. The smell was horrible. The front desk clerk didn't even offer a different room but said I was the 3rd person today to say that. He was friendly the only plus about this hotel. Save yourself and look elsewhere to stay.

2025-08-23 via Nuitee