Comfort Suites Goodlettsville Rivergate

Hotels
•
Comfort Suites
6.3 (278 reviews)
621 Rivergate Parkway , Goodlettsville , US
+1 615-448-2100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Good breakfast (coffee, waffles) and attentive breakfast/kitchen staff
Convenient location / close to family
Suite layout suitable for 1–2 guests (in at least one stay)
Breakfast area well-managed and restocked
Cons:
Poor cleanliness: dirty building, pool film, stains, sheets not changed, roach sighting
Elevator safety/maintenance issue (severe bounce at top)
Room cooling/AC problems; hot rooms and bathroom odors
Value issues: charged for different room/suite, deposit not returned
Housekeeping lapses: no room service, trash not emptied

Categories

Cleanliness
2.5
Multiple reviews describe very poor cleanliness: dirty building, stained carpets, film on pool, sheets not changed and bathroom not cleaned; one review mentioned the room was very clean but overall cleanliness is reported as mostly unacceptable.
Service
8.1
Breakfast/kitchen staff were repeatedly praised for being busy and attentive; however there are service failures noted (deposit not returned, staff behavior around guests, inconsistent housekeeping). Overall breakfast service strong but front-desk/other service inconsistent.
Location
8.5
Several guests found the location convenient/close to family and appreciated proximity; one guest mentioned being too far from the city, but general sentiment on location is positive.
Room Quality
3.8
Room issues reported include non-working cooling/AC (hot rooms), bathroom odors, a roach sighting, and not receiving the expected suite configuration; one guest said the suite was perfect for 1–2 guests, but quality is uneven.
Amenities
7.5
Breakfast amenities are good and well-managed, but major negatives include a reportedly filthy swimming pool and an elevator that behaves unsafely; amenities are mixed with prominent positives around breakfast.
Value for Money
4
Several guests felt they did not get what they paid for (charged for a suite but received less, deposit issues), indicating poor perceived value.
Food and Beverage
8.5
Breakfast repeatedly praised (good coffee, waffles, well-restocked), with multiple guests noting the breakfast experience positively.
Overall Experience
7.5
Mixed overall impressions: some guests enjoyed their stay (convenient location, good breakfast), while others reported severe cleanliness and safety concerns that led to very negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Comfort Suites At Rivergate Mall is the ideal choice for your stay in Goodlettsville. Convenient Location for exploring nearby attractions like The Hermitage and Nissan Stadium. Relaxing Amenities include an indoor pool and fitness centre. Modern Comforts await in well-appointed guest rooms with free WiFi. Ready to experience comfort and convenience? Book now at Comfort Suites At Rivergate Mall.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

6.3
Based on 278 reviews
Cleanliness: 2.5
Service: 8.1
Location: 8.5
Room Quality: 3.8
Amenities: 7.5
Value for Money: 4
Food and Beverage: 8.5
Overall Experience: 7.5
R
Robbie • couple • us
8
2026-11-02 • via Nuitee
E
Elizabeth • solo_traveller • us
1
The rooms they offered me wasn’t cleaned and they was over booked and I was still charged for a stay I didn’t stay at
Pros:

First of all I get there to check it once arrived to goodlettsville tn and the night audit checked me and then I paid my deposit in cash and they refused to give me my money back this morning they called the police on me because I asked for a receipt of my supposed to be stay and a receipt of me paying my deposit in cash

Cons:

They are racist and called the police on me because I asked for my money back

2026-11-01 • via Nuitee
C
Carol • solo_traveller • us
10
The suite was perfect for one or two guests.
Pros:

Very clean, obviously the hotel is older, but kept quite well.

Cons:

Nothing!

2026-10-29 • via Nuitee
D
David • couple • us
4
The room served its purpose, a place to crash after a long day, not as good as i was expecting.
Pros:

Breakfast served was well managed and was good, restocked and plenty of coffee and waffles. The kitchen staff were very busy making sure all customers had the food availability needs to start their day each morning!

Cons:

The elevator going to the third floor goes well UNTIL it gets to the top and it "SCARES THE *%@#!" out of you due a severe bounce at the top when it stops! It really needs to be serviced and have a State Inspector validate the safety of the elevator for use! It bounced so bad, that three ladies had their coffee to splash out of the cups they were carrying, and spilled out over their hands a fresh clothes! they were not happy! It needs to be repaired IMEDIATELY!

2026-10-27 • via Nuitee
G
Gregory • couple • us
1
Terrible
Pros:

The building was disgusting and I won’t describe the restroom/shower , a truck stop is cleaner . The swimming pool was so nasty. It had a film growing on the top of it stains all up and down walls and carpets, we ended up just sleeping in our car. We will not return.

Cons:

A clean facility

2026-10-25 • via Nuitee
W
William • couple • us
5
Insatisfacion en general
Cons:

Por ejemplo no cambiaron las sábanas no hicieron servicio de habitación no limpiaron el baño ni botaron la basura hay zonas del hotel que no está bien aseada como la alfombra las sábanas y ropa de cama no huelen a limpio da la sensación de no estar limpia el olor no es bueno

2026-09-14 • via Nuitee
D
Danny • solo_traveller • us
10
I enjoyed the experience. Close to my family in Goodlettsville.
Pros:

The breakfast was very good. I still can't make perfect waffles!!!

Cons:

Everything was great. Elevator was good, everything smelled good, comfortable for me.

2026-09-10 • via Nuitee
S
Shakyta • couple • us
10
2026-09-04 • via Nuitee
J
Jeri • solo_traveller • us
3
2026-08-31 • via Nuitee
C
Cynthia • couple • us
10
2026-08-28 • via Nuitee
J
Jaleesa • solo_traveller • us
10
2026-08-23 • via Nuitee
K
Ken • solo_traveller • us
8
Pros:

Breakfast was pretty good

2026-08-20 • via Nuitee
S
Spears • couple • us
8
2026-08-09 • via Nuitee
A
Adriene • family_with_children • us
1
Not the worse but definitely wasn’t what I paid for
Pros:

The convenience of the location

Cons:

I paid extra for a double bed suite only to get a double bed, WiFi wasn’t working and I NEVER got deposit back

2026-08-07 • via Nuitee
J
June • extended_group • us
10
execellent
2026-08-04 • via Nuitee
M
MCcULLOUGH • solo_traveller • us
1
Pros:

Nothing. To far away from the city

Cons:

Everything. It was hot in my room. The bathroom smelled a little. Holds excessive heat in the bathroom. I saw a roach come out the sink while brushing my teeth. The staff walked around my car while I was sitting in the car for a smoke.

2026-07-21 • via Nuitee
C
Casey • family_with_children • us
6
2026-07-08 • via Nuitee
R
Robert • couple • us
5
Cons:

Room 127 the cooling system was not getting the room cool

2026-07-05 • via Nuitee
C
Crystal
2
Pros:

Keep looking elsewhere- this place is disappointing to say the very least.

2025-10-13 • via Nuitee
V
Virginia • partner
2
Pros:

We were place in to different rooms bothe were disgusting. The one room smelled like vomit
And the other had black spots all over the sheets.. hopefully i can get a refund.. i had to find a different hotel

2025-10-12 • via Nuitee