DoubleTree by Hilton Hotel Boston - Downtown

Hotels
•
Doubletree by Hilton
8.2 (1465 reviews)
821 Washington Street , Boston , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable and clean
Cons:
Dirty room
Outdated facilities
High parking costs

Categories

Cleanliness
7.63
Multiple comments about outdated and dirty rooms indicate cleanliness issues.
Service
9.1
Consistently praised for friendly and helpful staff.
Location
8.64
Great location mentioned in several reviews.
Room Quality
7.09
Rooms described as outdated, uncomfortable mattresses reported.
Amenities
8.12
Good amenities like Starbucks inside the hotel, with a note on needing more refreshments.
Value for Money
8.08
Value indicated as good with notable exceptions.
Food and Beverage
8.63
On-site restaurant received positive feedback.
Overall Experience
8.3
Overall sentiments are mixed but leaning positive due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:57

Property Description

Luxurious Accommodations and Personalized Services

Located in the heart of the Boston Theatre District, DoubleTree by Hilton Hotel Boston - Downtown offers upscale accommodations paired with personalized services for a memorable stay.

Convenient Access to Fitness Center and Gourmet Dining

Guests can enjoy complimentary access to the adjacent YMCA fitness center and indulge in delectable meals at the on-site Wisteria Restaurant & Bar, serving breakfast, lunch, and dinner options.

Prime Location for Exploring Boston's Attractions

With Tufts Medical Center across the street and Chinatown, Boston Common, Newbury Street, and Boston's Public Garden just a short walk away, our hotel provides the perfect base for exploring the best of Boston.

Book now for an unforgettable stay at DoubleTree by Hilton Hotel Boston - Downtown!

Important information:

Guests must be 21 years or older to check in.

Please note that additional charges apply for package handling and storage.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 63 per day.

Location

Property Accessibility

Total Disability Score: 69.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 142
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1465 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.3
N
Nadeen • couple • us
6
Average hotel clean and comfortable bedding
Pros:

Proximity to downtown

Cons:

Difficult to get to Lobby - 2 elevators to front desk and 2 elevators to access ground level if you didn’t take stairs

2026-06-26 • via Nuitee
C
Christin • couple • ca
10
Great location and great staff
Pros:

The front desk staff and bar staff were
friendly and accommodating. The location was great.

2026-06-25 • via Nuitee
J
Jordan • couple • nz
8
2026-06-25 • via Nuitee
P
Philip Myrvold • couple • no
10
perfect stay. 1 day for the world cup
Pros:

perfect

Cons:

nothing

2026-06-25 • via Nuitee
R
Rafael Jr • couple • ph
9
2026-06-24 • via Nuitee
C
Christine • solo_traveller • us
9
2026-06-23 • via Nuitee
S
Simon • family_with_children • gb
7
Functional 3 star hotel that seems to price like a 5 star
Pros:

Nice bar area and the rooms we clean, modern an comfortable

Cons:

Way too expensive, we paid more than $600 per night. Felt like a real rip off for the level of hotel.

2026-06-22 • via Nuitee
R
Roger • solo_traveller • gb
10
Perfect in every way.
Pros:

Location and staff were so knowledgeable, helpful and polite

Cons:

Nothing - all good

2026-06-22 • via Nuitee
A
Alan • solo_traveller • gb
8
2026-06-21 • via Nuitee
D
DAWADI • solo_traveller • np
6
2026-06-21 • via Nuitee
C
Chris • solo_traveller • gb
10
Pros:

Location and service excellence

Cons:

If a 3 day old pizza box is sitting then throw it out, doesn't seem obvious to leave it out the room. Needs a bigger light for the room too.

2026-06-21 • via Nuitee
A
Alexa • family_with_children • bm
10
Stress free
Pros:

Everything. The staff was very accommodating to us when we needed to extend our stay due to mom falling and having to go to the hospital. It took a huge stress off my shoulders. We atr grateful

Cons:

There was nothing I didn't like

2026-06-19 • via Nuitee
Z
Zoraida • couple • us
10
Calidad
Pros:

Súper bien todo rápido y bien limpio

Cons:

El lugar todo céntrico

2026-06-19 • via Nuitee
B
Boryana • extended_group • bg
10
2026-06-18 • via Nuitee
C
Connor • extended_group • gb
10
2026-06-17 • via Nuitee
A
Ashley • family_with_children • gb
10
Pros:

Great nice staff and location

2026-06-14 • via Nuitee
J
Johnson • family_with_children • us
8
2026-06-13 • via Nuitee
C
Cecilia • solo_traveller • hk
8
2026-06-13 • via Nuitee
C
Cecilia • solo_traveller • hk
8
2026-06-13 • via Nuitee
A
ananya • family_with_children • in
1
Waste of money for the actual room. Location was central.
Pros:

The location was central.

Cons:

The room was extremely filthy. It was clear that it had not been cleaned or vacuumed. We requested housekeeping on our very first day, and they did absolutely nothing. The air vents had dust and cobwebs, and the lighting in the room was absolutely minimal. The room was purposely kept dark to not reveal how dusty and dirty it actually was. The dust caused allergic reactions after which all three who stayed in the room fell sick.

2026-06-13 • via Nuitee