DoubleTree by Hilton Hotel Boston - Downtown

Hotels
Doubletree by Hilton
8.2 (1536 reviews)
821 Washington Street , Boston , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable and clean
Cons:
Dirty room
Outdated facilities
High parking costs

Categories

Cleanliness
7.63
Multiple comments about outdated and dirty rooms indicate cleanliness issues.
Service
9.1
Consistently praised for friendly and helpful staff.
Location
8.64
Great location mentioned in several reviews.
Room Quality
7.09
Rooms described as outdated, uncomfortable mattresses reported.
Amenities
8.12
Good amenities like Starbucks inside the hotel, with a note on needing more refreshments.
Value for Money
8.08
Value indicated as good with notable exceptions.
Food and Beverage
8.63
On-site restaurant received positive feedback.
Overall Experience
8.3
Overall sentiments are mixed but leaning positive due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:57

Property Description

Luxurious Accommodations and Personalized Services

Located in the heart of the Boston Theatre District, DoubleTree by Hilton Hotel Boston - Downtown offers upscale accommodations paired with personalized services for a memorable stay.

Convenient Access to Fitness Center and Gourmet Dining

Guests can enjoy complimentary access to the adjacent YMCA fitness center and indulge in delectable meals at the on-site Wisteria Restaurant & Bar, serving breakfast, lunch, and dinner options.

Prime Location for Exploring Boston's Attractions

With Tufts Medical Center across the street and Chinatown, Boston Common, Newbury Street, and Boston's Public Garden just a short walk away, our hotel provides the perfect base for exploring the best of Boston.

Book now for an unforgettable stay at DoubleTree by Hilton Hotel Boston - Downtown!

Important information:

Guests must be 21 years or older to check in.

Please note that additional charges apply for package handling and storage.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Property Accessibility

Total Disability Score: 69.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 142
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1536 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.3
O
OSCAR couple co
8
Volvería
Pros:

Localización y aseo

2026-08-15 via Nuitee
S
Sarah solo_traveller us
10
Pros:

Breakfast

2026-08-15 via Nuitee
M
Mirjam couple nl
9
Hartstikke fijn hotel
Pros:

Het hotel ligt perfect.
Heerlijke bedden

2026-08-14 via Nuitee
B
Bengü extended_group tr
9
Pros:

Great breakfast and superb location.

2026-08-14 via Nuitee
A
Arjen couple nl
8
Pros:

Lokatie en hulp van personeel bij omboeken vlucht

Cons:

De kamer (het plafond) heeft waterschade . Voor deze categorie hotel zou je verwachten dat dit wordt gerepareerd.

2026-08-13 via Nuitee
A
Arturo family_with_children ch
6
2026-08-12 via Nuitee
M
Milena solo_traveller it
10
Pros:

La colazione e la cena di alta qualità

Cons:

Il personale di sala frettoloso e poco accogliente

2026-08-12 via Nuitee
N
Nancy couple us
8
2026-08-11 via Nuitee
M
mark couple gb
7
2026-08-11 via Nuitee
R
Raúl extended_group ar
9
Pros:

Estuvimos muy cómodo. La habitación no es enorme pero es cómoda. Muy bien las camas y almohadas. El personal 10 puntos. Está bien ubicado.

Cons:

Nada.

2026-08-10 via Nuitee
C
Christina solo_traveller us
10
In Boston for Tall Ships
Pros:

The room was large and beautiful and very comfortable! And even with Boston being very busy with the soccer and ships, the hotel was quiet and relaxing. The restaurant was very convenient and easy to get a table at, with delicious food and great wait staff. We will definitely stay here again when we are in Boston!

Cons:

Nothing comes to mind!

2026-08-10 via Nuitee
L
Latoya family_with_children us
10
I’ll be back
Pros:

Everyone was very courteous and polite. Rose clean. Room service was on point. Breakfast was delicious.

Cons:

No comment

2026-08-10 via Nuitee
L
Li family_with_children us
8
Pros:

Location, right next Chinatown with many food choices. Street parking was possible. Didn’t have to use hotel valet parking. Our room was on the school side so not much ambulance noises heard.

Cons:

Nothing.

2026-08-10 via Nuitee
D
Deriya solo_traveller de
8
2026-08-08 via Nuitee
J
juzer couple in
9
Chocolate cookies were brilliant
Pros:

Location and cleanliness

Cons:

Entrance to lobby on 1st floor

2026-08-06 via Nuitee
N
Nuno family_with_children pt
8
Podia ter sido melhor.
Pros:

Pequeno almoço e do serviço de parque.

Cons:

Confusão com os vouchers do pequeno almoço. Dao os vouchers de adulto e depois a criança não deram e gerou confusão e tivemos de chamar o responsável.

2026-08-05 via Nuitee
K
Kristin family_with_children us
8
Clean, comfortable. Close to Boston common and public gardens.
Pros:

Clean, updated, comfortable. Friendly staff!

Cons:

On site restaurant didn’t have many options for kids and was very expensive.

2026-08-05 via Nuitee
G
Guarnieri family_with_children it
10
Pros:

Tutto perfetto!

2026-08-05 via Nuitee
R
Ross couple gb
8
2026-08-04 via Nuitee
F
Fortin solo_traveller ca
10
Cons:

Wi-Fi pas gratuit, stationnement 65$

2026-08-04 via Nuitee