DoubleTree by Hilton Hotel Boston - Downtown

Hotels
•
Doubletree by Hilton
8.2 (1359 reviews)
821 Washington Street , Boston , us

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable and clean
Cons:
Dirty room
Outdated facilities
High parking costs

Categories

Cleanliness
7.63
Multiple comments about outdated and dirty rooms indicate cleanliness issues.
Service
9.1
Consistently praised for friendly and helpful staff.
Location
8.64
Great location mentioned in several reviews.
Room Quality
7.09
Rooms described as outdated, uncomfortable mattresses reported.
Amenities
8.12
Good amenities like Starbucks inside the hotel, with a note on needing more refreshments.
Value for Money
8.08
Value indicated as good with notable exceptions.
Food and Beverage
8.63
On-site restaurant received positive feedback.
Overall Experience
8.3
Overall sentiments are mixed but leaning positive due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:57

Property Description

Luxurious Accommodations and Personalized Services

Located in the heart of the Boston Theatre District, DoubleTree by Hilton Hotel Boston - Downtown offers upscale accommodations paired with personalized services for a memorable stay.

Convenient Access to Fitness Center and Gourmet Dining

Guests can enjoy complimentary access to the adjacent YMCA fitness center and indulge in delectable meals at the on-site Wisteria Restaurant & Bar, serving breakfast, lunch, and dinner options.

Prime Location for Exploring Boston's Attractions

With Tufts Medical Center across the street and Chinatown, Boston Common, Newbury Street, and Boston's Public Garden just a short walk away, our hotel provides the perfect base for exploring the best of Boston.

Book now for an unforgettable stay at DoubleTree by Hilton Hotel Boston - Downtown!

Important information:

Guests must be 21 years or older to check in.

Please note that additional charges apply for package handling and storage.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 63 per day.

Location

Property Accessibility

Total Disability Score: 69.43
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, electric
  • Entrance Door Width: 142
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 10
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 1359 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 8.3
J
Jariam • family_with_children • pr
9
2026-03-28 • via Nuitee
L
laurie • couple • us
10
2026-03-27 • via Nuitee
N
Nicole • extended_group • us
7
Everything was great. The only thing was the AC that gave a little bit of complications.
Pros:

I like everything about the property and they receive us with fresh warm cookies when we did check in

Cons:

The only thing that I didn’t like was that the AC and I continue to get hot in the room got really really warm each time we put the AC on the lower temperature. It would rise up again and we were literally sweating that will be the only down fall besides that everything was amazing the Cleaningthe customer service and the location was great.

2026-03-25 • via Nuitee
Y
Yelyzaveta • extended_group • hu
8
2026-03-25 • via Nuitee
C
Carrie • family_with_children • us
9
Pros:

It was clean and comfortable. Very well kept. Easy to enjoy

Cons:

Nothing

2026-03-21 • via Nuitee
Özcan • extended_group • tr
10
2026-03-20 • via Nuitee
G
Guleryuz • family_with_children • tr
8
Pros:

Oda geniş ve yataklar büyük

Cons:

Oda da terlik yok ve eski bir bina

2026-03-19 • via Nuitee
J
Jackie • couple • us
9
2026-03-19 • via Nuitee
A
Amri Brian • solo_traveller • ch
9
2026-03-19 • via Nuitee
C
Christina • couple • us
8
2026-03-18 • via Nuitee
C
Christina • solo_traveller • us
8
2026-03-18 • via Nuitee
T
Tamisha • couple • us
10
Pros:

Staff was really helpful especially during the snow storm.

2026-03-18 • via Nuitee
J
James • solo_traveller • gb
5
Cons:

AC in toom awful and noisy.
Lobby and bar area needs a refurb.
no USB points in the room,
no power sockets in bar area.

2026-03-17 • via Nuitee
L
Lemanski • couple • us
10
This is the second time we stayed here as I’ve been going to tuffs medical across the street. The staff is always welcom
Pros:

The convenience factor was perfect as I was having a procedure done across the street at tuffs medical

2026-03-15 • via Nuitee
G
George • couple • us
5
adequate but with problems
Pros:

above

Cons:

not told had to make valet service 30 minutes before needed or wait; no coffee available for guests in lobby; room small; TV functions needed staff; TV channels very limited

2026-03-13 • via Nuitee
C
Charlie • couple • gb
10
2026-03-12 • via Nuitee
A
Alana • couple • pe
9
2026-03-11 • via Nuitee
S
Sten Hankewitz • couple • us
9
2026-03-10 • via Nuitee
L
Leticia • couple • es
8
Pros:

Ubicación y personal

Cons:

El desayuno es mejorable

2026-03-10 • via Nuitee
H
honestreviewer • Couples • Boston, Massachusetts
10
Doubletree delivers.
Pros:

This hotel was just what was needed as requiring surgery at Tufts across the street. The comfort of the bed was sublime and so welcome after long hospital visits. Spacious open lobby area for losing oneself in a novel or sipping a creative cocktail.

The staff was exemplary. Shout out to Helaina and Neil in reception. You need kind in days like these.

And those cookies. If you know, you know.

2026-03-07 • via Tripadvisor