Homewood Suites by Hilton-Anaheim

Room accommodation and customer service were excellent

Breakfast ends too early, even when I went between 8-8:30 am most of the food was gone and not restocked.

I booked 3 rooms through a third party site since it was way cheaper than booking on Hilton directly. I have used this third party for years and never had an issue. The morning of my arrival, I got a call from an agent saying that the Hotel was questioning why I had three rooms booked in my name and was going to to cancel since they were duplicate bookings. I of course confirmed that they were needed and provided the names of the people staying in each room. I got follow up email and call from the third party reps and they said the hotel would not guarantee the rooms. Upon arrival, I was told I only had one room booked. I could tell that the two women who worked at the front desk were uncomfortable and trying to explain that they didn’t see them in the computer, but admitted that one of the other names I provided had been in their system earlier. I ended up having to find two other rooms at the Hyatt Regency across the street and I stayed here. I was coming in for a Convention and I believe that the hotel manager/owner cancelled my rooms to book rooms at a higher rate. I got these rooms for $159 and when I checked the Hilton app they were listed at $450 per night. The front desk told me I should go ahead and book at that rate and talk to the manager in the morning. I don’t think so! I was busy with work, so I didn’t even go back to speak to a manger. We got other rooms anyway. Onto the actual hotel, they were still not finished with their remodel as it said would be completed on their website. The lobby was in shambles and the elevator barely worked. The rooms have been remodeled, but they toilets wouldn’t stop running until you jiggle the handle, the shower was barely luke warm and overall just a cheap remodel. I’d say 6 out of 10 for cleanliness. There was no iron or ironing board and the old iron they brought to the room had those burn marks on the bottom that would ruin a shirt if you tried to iron with it. I am a Marriott guy, but lately have been giving Hilton a try and been pretty impressed. This experience put me right back into my Marriott lane.

This hotel was adequate for our needs. However, the breakfast crew was amazing. Jigna, Kusmiyati and Roy ran things so smoothly. In the morning you were greeted with a smile and good morning. Items were replenished without asking. The counters, tables, chairs were cleaned over and over. Garbage was emptied and not allowed to overflow. They did not rest for a minute while people were there. After breakfast, if you walked by, you would see them cleaning so that everything was spotless. Hilton is lucky to have such friendly, efficient and professional employees.

From check in to check out the staff was friendly and helpful. They were undergoing a renovation of the main floor and there was no noise from the crews. The breakfast staff was top notch and went out of their way every morning. Nelson and the ladies went above and beyond for the guests. Look forward to staying again next year.

This is an excellent hotel. The staff is very friendly and accommodating. They were quick with any requests that we made. Everything you need is on-site. The location is great - convenient to many places so you can get extra necessities. This is close to Target, grocery, and Costco.

Great location with a shuttle perfect distance ! The rooms were nice and romdeled and felt like a little home. The staff was awesome very sweet people and very accommodating. Would come back again !

Great accommodation. Kid and family friendly with top notch customer service! As soon as you walk in, mickey mouse welcomes you bringing the excitement to the kids. Hassan, who provided excellent customer service, greeted us with warm smiles and helped us get a room quickly and smoothly! Thank you for starting our vacation with no headache!

Excelente ubicación, cerca de todo. Podias ir a pie a varios lugares cercanos (target, subway y varios restaurantes entre otros) tiene cafe disponible las 24hs.
Esta bajo reformas ya casi terminando . Renovando mobiliario y revestimientos.
El personal de recepcion también atento a lo que uno necesite. Buen desayuno.

Emplacement au top, près d'un tatget, pizzeria, restau disneyland.

Nothing

Breakfast was sumptuous and very generous. Checking in was smooth. Staff were friendly. Bed was very soft and cozy. Room was so spacious.

Convenience of checking in

Ubicación

The property was beautiful inside and out and the employees were very nice and accommodating. Even the construction workers were pleasant and friendly. I love that it is a dog/cat friendly hotel! The pool and jacuzzi were an added bonus as well as breakfast each morning.

I really like the rooms on how organize and clean it was. The bed was comfort as well overall I really liked it. The breakfast was awesome too

The front desk guy was awsome but there was construction....but don't really hold that against you