Holiday Inn Ellesmere Port/Cheshire Oaks by IHG

Hotels
Holiday Inn Hotels & Resorts
9 (2822 reviews)
Lower Mersey Street , Ellesmere Port , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Blocked toilet issues
Dated bathroom

Categories

Cleanliness
8.39
Generally clean with some issues regarding blocked toilets.
Service
9.86
Staff are very friendly and helpful, praised multiple times.
Location
9.4
Ideal location for visiting local attractions like Cheshire Oaks.
Room Quality
8.35
Rooms generally clean and comfortable, but some issues mentioned.
Amenities
8.38
Good amenities but lacking in certain room features.
Value for Money
9.34
Strong value, especially considering location and service.
Food and Beverage
8.89
Breakfast praised but need more options for kids.
Overall Experience
9.36
Overall experience very positive with great staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:47

Property Description

Modern Waterfront Hotel

Convenient Location: Located just 2.8 miles from Cheshire Oaks Designer Outlet and a short walk to the National Waterways Museum, our hotel offers easy access to major attractions and the motorway network.

Leisure Club: Enjoy our leisure club featuring a heated pool, gym, and sauna. Relax and unwind during your stay with us. Remember to reserve your 45-minute slot at the pool before arrival.

Free Parking and Air-Conditioned Rooms: Benefit from complimentary parking and stay in our comfortable air-conditioned rooms. Experience a hassle-free stay with us.

Experience comfort and convenience at Holiday Inn Ellesmere Port/Cheshire Oaks. Book your stay now!

Important information:

Children 12 years and under sharing with parents stay and dine free of charge eating from the children’s menu only.

All children over the age of 13 -17 stay free of charge sharing with parents but will be charged for all meals taken including breakfast.

Please be aware that during school term time. Swimming lessons will be taking place on the following times:
Mondays 10.30am – 12.30pm (2hrs)
Mondays 9.15am – 10.00am (.45 mins)
Tuesdays 10am – 1.30pm (3.5hrs)
Wednesdays 10am – 1.30pm (3.5hrs)
Thursdays 10am – 1.30pm (3.5hrs)
Fridays 10am – 2pm (4hrs)
Saturdays 10am – 3.15pm (5hrs)
Sundays 11am -3pm

The main hotel restaurant will be closed on the night of Christmas day.

Please note that there are no rooms located near the swimming pool.

PLEASE ENSURE YOU RESERVE A 45 MINUTE SWIMMING SLOT PRIOR TO ARRIVAL.

Children of any age are welcome.
Children 12 years and under sharing with parents stay and dine free of charge eating from the children’s menu only.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies:
0 - 2 years-Free.
Cot upon request, all cots are subject to availability.

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Location

Guest Reviews

9
Based on 2822 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
W
Wael couple gb
9
2026-08-29 via Nuitee
T
Theresa family_with_children ie
6
Pros:

Near Chester zoo. Staff were excellent

Cons:

No shops etc around the hotel. It was outdated, but currently being updated. Beds far too soft

2026-08-29 via Nuitee
S
Susan family_with_children gb
10
Couldn’t be happier
Pros:

Fantastic breakfast with lots of choice. We ate our evening meals both nights and enjoyed all the food but the service was another level. The staff could not do enough. From the moment we walked in we were made to feel welcome.

Cons:

No complaints

2026-08-29 via Nuitee
N
Neil solo_traveller gb
2
2026-08-28 via Nuitee
M
McLaren solo_traveller gb
10
Pros:

The room was lovely and clean and the staff were friendly!

Cons:

Nothing :)

2026-08-27 via Nuitee
M
Muhammad solo_traveller gb
4
2026-08-27 via Nuitee
F
Frankie solo_traveller ie
10
Pros:

Loved everything. The customer service was 2nd to none

Cons:

There was nothing I didn't like

2026-08-27 via Nuitee
R
Rhys solo_traveller gb
10
Pros:

Location by the canal, fantastic breakfast friendly atmosphere

2026-08-27 via Nuitee
B
Beverly solo_traveller gb
8
Lovely location friendly staff recommend the breakfast
Pros:

Being a wheelchair user easy accessible and location as I was attending an event nearby lovely watching the canal boats passing by

Cons:

The lift was a little small and especially when coming out onto the floor for my bedroom

2026-08-27 via Nuitee
J
Jon solo_traveller gb
8
Pros:

24 hr bar breakfast

2026-08-27 via Nuitee
C
Catherine family_with_children ie
9
Lovely spot with friendly helpful staff and good food .
Pros:

Very helpful and friendly staff . Food was lovely. Breakfast good dinner was very good .

2026-08-26 via Nuitee
M
Mark family_with_children gb
6
Pros:

Location. Parking.

Cons:

Food in the restaurant. Being told incorrect information about the swimming pool's availability.

2026-08-26 via Nuitee
V
Victoria couple gb
7
Lovely stay
Pros:

Lovely setting
Bed very comfortable
Clean
Staff superb

Cons:

That the pool was closed

2026-08-25 via Nuitee
M
Mehrban family_with_children gb
10
2026-08-25 via Nuitee
S
samantha couple gb
10
2026-08-25 via Nuitee
R
rachel family_with_children gb
8
2026-08-25 via Nuitee
S
Sahil solo_traveller in
10
Pros:

Staff was very friendly food was amazing and shopping outlet was very close to the hotel

Cons:

man/A

2026-08-24 via Nuitee
K
karen family_with_children gb
9
2026-08-24 via Nuitee
Łukasz couple gb
8
Late checks in. No problem
2026-08-24 via Nuitee
S
Susan solo_traveller gb
8
Great overnight stay
Pros:

Amazing comfy beds.
Friendly, helpful staff - who went out of their way to assist.

Cons:

No bottle opener in the room.

2026-08-22 via Nuitee