Hampton Inn & Suites Nashville-Green Hills

Hotels
•
Hampton Inn
9.4 (307 reviews)
2324 Crestmoor Road , Nashville , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Convenient location
Cons:
Dated bathrooms
Coffee machines not effective
Minor noise issues

Categories

Cleanliness
9.3
Multiple mentions of cleanliness and satisfaction regarding the rooms, though some references to dated bathrooms suggest room for improvement.
Service
9.8
Consistently praised for helpful, friendly staff and exceptional service.
Location
9.7
Frequently noted as a strong point, with convenient access to dining and shopping options.
Room Quality
9.3
Commented on for comfort and spaciousness, though some concerns about being dated.
Amenities
8.8
Overall positive reception, but mentioned issues with coffee machines and a lack of in-room safes.
Value for Money
9.3
General sentiment indicates good value, supported by positive experiences across reviews.
Food and Beverage
9.3
Multiple positive comments about breakfast options and quality.
Overall Experience
9.7
Overall sentiment is very positive, with numerous reviewers indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:52

Property Description

Convenient Location

Adjacent to the Mall of Green Hills and a short drive from downtown Nashville, the Hampton Inn and Suites Nashville-Green Hills offers easy access to popular attractions.

Comfortable Accommodations

Guests can enjoy relaxing in comfortable Cloud Nine beds and make use of free high-speed internet access during their stay.

On-Site Amenities

The hotel features an on-site fitness center and a swimming pool for guests to unwind and stay active during their visit.

Book your stay at the Hampton Inn and Suites Nashville-Green Hills for a convenient and comfortable experience!

Important information:

Please note the seasonal pool is open from approximately Memorial Day to Labor Day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.4
Based on 307 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.7
Room Quality: 9.3
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 9.3
Overall Experience: 9.7
D
Donna • couple • us
9
CLEAN
Pros:

Very clean and updated room.

Cons:

I ask for room close to elevators,, but I was given a room the fartherest from elevator .

2026-07-05 • via Nuitee
C
Capers • solo_traveller • us
9
2026-07-01 • via Nuitee
L
Likes • solo_traveller • us
10
Very nice place
Pros:

Friendly staff

Cons:

Parking , and our door kept sticking i let the front desk. Know and they said that they would put us in another room. But we got the hang of it lol.

2026-06-29 • via Nuitee
M
MARIUS • solo_traveller • us
8
2026-06-23 • via Nuitee
A
Andrew • solo_traveller • ie
9
Pros:

- Excellent location right beside Green Hills Mall
- Modern and Clean
- Staff very pleasant

Cons:

- Breakfast ends at 10am, even on a Saturday

2026-06-21 • via Nuitee
E
Emily • extended_group • au
10
2026-06-18 • via Nuitee
A
Angela • solo_traveller • us
10
Great quality, amazing staff, very comfortable when driving cross country this was a welcome respite!
Pros:

Super clean, quiet, staff was kind and courteous. Very accommodating! Beds were super comfortable!

Cons:

Loved it all. Would’ve liked to have had a shower head that could be used as a handheld, but that was so minor. This is the best hotel I’ve stayed in the last 10 years. Keep it up!!

2026-06-15 • via Nuitee
P
Petrov • extended_group • us
9
Pros:

Comfortable, quiet, very clean, attentive, courteous, and friendly staff, location

2026-06-13 • via Nuitee
B
Brittany • couple • us
4
The Staff was amazing, everything else fell short. For the price I was super disappointed
Pros:

We really enjoyed the staff, They were all so amazing, super friendly and polite with every interaction. Breakfast was subpar but it was nice to have different options everyday. One hot box daily that offered an Egg option ( one day was scrambled, one day was an omelet, one day was an egg white omelet.) A meat option, Typically Sausage. and the third option was a biscuit one day with gravy, French toast one day, potatoes one day. They always had mix to make a hot waffle, yogurt, fresh apples and bananas and cereal as other options.

Cons:

The Bed was horribly uncomfortable, I didn't sleep well the 4 nights we visited. The Air conditioner was also an issue, it worked great but it sounded like it was going to shuttle us to space every time it kicked on, it was so loud. When I did fall asleep I was awoke to that terrible noise every time it kicked on. The location, was also not the best. There is a hotel being built right down the street and the roads are terrible leading to this hotels entrance. They obviously can't control that, but just a heads up to travelers, the road is rough and the parking lot here is small and has limited spaces and only has one way in and out.

2026-06-03 • via Nuitee
A
Akiko • solo_traveller • us
10
Pros:

Beds were very comfortable. Great shower and good variety for breakfast. Check in/out was a breeze. Staff was very friendly.

Cons:

Nothing

2026-06-03 • via Nuitee
B
Bette • couple • us
10
2026-05-30 • via Nuitee
A
ALISA • extended_group • us
9
Cons:

Limited parking

2026-05-26 • via Nuitee
J
Jarek • extended_group • us
9
2026-05-25 • via Nuitee
M
Mark • extended_group • us
9
Very pleasant stay!
Pros:

The staff was very pleasant and helpful, the location was great, the facilities were clean and the breakfast was really good!

Cons:

We would have used the gym more, but the AC was out. They were aware of it and were working on it.

2026-05-17 • via Nuitee
T
Tracy • solo_traveller • us
10
Great stay. Would stay at this location again should we happen to be this way.
Pros:

Beautiful part of town. We felt safe and very comfortable. Within walking distance to shopping and many restaurants. The staff were very courteous. They were all very helpful. The rooms were comfortable and clean. The bed was very comfortable also.

Cons:

We have nothing.

2026-05-12 • via Nuitee
G
Gk • couple • gr
9
Pros:

Ενα τρομερά καθαρό και περιποιημένο δωμάτιο. Πολύ άνετο και σε καλή τοποθεσία. Γενικά όλα μια χαρά.

2026-05-06 • via Nuitee
N
Nancy • solo_traveller • us
9
2026-04-21 • via Nuitee
R
Ron • couple • us
7
It was fine but rather expensive especially considering the cool reception and lack of amenities
Pros:

Very good location - easy access to downtown, shopping. Reasonably clean, safe and fairly quiet.

Cons:

Booked through third which was immediately mentioned by staff upon arrival. It appeared to be not preferred? Not offered/had to ask for the standard complimentary bottled water, was encouraged to have less frequent housekeeping service. Generally cool/not friendly personnel at front desk.
Dated bathrooms. Beyond soap, no complimentary amenities/toiletries.

2026-04-19 • via Nuitee
J
John • couple • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 • via Nuitee
M
Michael • extended_group • us
9
2026-04-06 • via Nuitee