Hampton Inn Daytona Shores-Oceanfront

I lose to the beach but beach access is closed

Clean

My room is clean. Only the front desk staff was nice. There was a older man by the pool. He was grouchy didn’t even say good morning back.

Clean rooms

Unfortunately, our six-day stay at the Hampton Inn Daytona Shores-Oceanfront was an extremely disappointing experience, and the biggest issue was the way we were treated by the staff.

I specifically selected and paid extra for a particular corner room because of its location and features. After arriving, I discovered that the room I had paid extra for was no longer available and that I had simply been moved to a different room. What made this even more frustrating was that nobody contacted me beforehand—not by phone, email, or text—to let me know that the room I had specifically selected and paid more for was unavailable.

When I called the front desk to address the issue, I spoke with Imani, who was rude, condescending, and dismissive throughout the conversation. She ultimately hung up on me. I then went downstairs to speak with her in person, and unfortunately, her attitude did not improve. She continued to speak to me in a rude and condescending manner throughout the entire conversation.

After a great deal of frustration, I was eventually moved to the original room that had been assigned to me before I had selected and paid extra for the more expensive corner room. At that point, I was simply exhausted by the situation and the way I had been treated.

The following day, I called to speak with the manager because I felt the situation needed to be addressed. Unfortunately, that conversation was just as disappointing. Rather than listening to my concerns or trying to resolve the situation, he was also rude and even threatened to hang up on me when I explained what had happened with Imani the night before.

I also requested that an itemized receipt be emailed or sent to me. The manager told me that I could walk down to the front desk and get one myself, but that he would not send it to me. I never ended up getting the receipt because every time I went to the front desk, Imani was there, and after the way I had already been treated, I did not feel comfortable having another interaction with her.

Mistakes happen, and I understand that room availability can sometimes change. What I don’t understand is the complete lack of communication and the way we were treated when we tried to address the issue. A simple explanation, apology, and professional attempt to resolve the situation would have made a huge difference.

Instead, we spent part of our six-day stay dealing with unnecessary frustration, rude customer service, and a manager who did not make us feel heard or valued as guests.

Based on this experience, I would not stay at this hotel again and cannot recommend it to others. The way guests are treated matters just as much as the room itself, and unfortunately, the customer service we received was unacceptable.

The check-in experience was unfriendly. There were $114 in fees that we knew nothing about.

When I informed Anthony at the desk about the nonworking phone and frig he said there’s nothing he can do about it. I asked about changing rooms, and he said we can if we pay a $30 fee.

To keep it quick, several things are broken and rundown. The door to our room opens with a heavy shoulder shove because it isn’t hung properly. The phone doesn’t work, the frig doesn’t work, the place is messy overall.

Three stars instead of zero because the breakfast is out of this world! Truly the BEST hotel breakfast I’ve ever had. Super friendly and attentive staff.

On our second day, we ran into a maintenance man from Jamaica. I’ve been all over Jamaica so we hit it off. He got us a new refrigerator with a freezer so we will be able to freeze the breastmilk for our baby.

Absolutely nothing. This place was beyond horrible and should not represent a Hilton name

Being on the beach was nice.

It was clean and breakfast was pretty good

The Breakfast was nice and Hot.Im a late sleeper so unfortunately I only ate once out of my 4 day stay.But when I did eat it was quite lovely.

touts

Location

The ocean view

Breakfast was phenomenal; our view of the beach was breathtaking. Such a great location; our room was very clean and nice! This hotel is located close to the private beach houses and condos, so the crowd at the beach was minimal, which was so nice.

Offered free breakfast