JW Marriott Miami

Desayuno

Location is central and walkable during the day

Booked a 5 night stay for a conference. Checked-in as a Lifetime Gold member and ckecked-out as a Lifetime Platinum. Even as gold, thanks to Marc W., I was upgraded to a concierge level room with lounge access. The room had an elegant decor and 55" flatscreen tv with enough channels. Comfortable bed. Unfortunately only a shower in the bathroom but this seems to be the new normal. Small lounge on the 21st floor but never crowded. Reasonable food offerings during happy hour, wine was 12$ for a glass. Friendly Asian lady attending.
Strangely, lounge access doesn't allow for free breakfast as you need to be Platinum to enjoy complimentary breakfast in Isabela's restaurant. From now on, this will not be an issue anymore.
The only negative point was the unstable WiFi in the pool area, certainly towards the back.
Good location, close to Brickell Centre and other shops.
I had an overall pleasant stay.

Property is ok what you will expect for a JW, however an update in certain areas will be good.

Price,. Location.

We were a little nervous staying here since there are so many bad reviews of this hotel. But we were very happy with our renovated room. Clean, large and fully stocked. Our only complaint is that the room is dark even with all the lights on. It also takes some time to get the car from valet, so plan accordingly. But all in all, get a renovated room and ignore the other reviews.

The location is very good and convenient. Facilities are acceptable and breakfast was good.

I almost never leave reviews — but this stay genuinely deserves one.

I paid over $500 per night expecting JW Marriott standards. What I experienced was closer to a $100-a-night hotel, at best.

At check-in, a $300 authorisation was taken. During my stay, I spent around $387 total. Despite this, the hotel requested an additional $490, meaning nearly $800 was already being held for a bill that wasn’t even $400 — with checkout the following morning.

Even after this, at checkout, I was then told I needed to pay a further $200, despite already having more than double the total amount on hold. Throughout my stay, my card was repeatedly charged with little explanation, creating constant uncertainty and stress.

To make matters worse, my room access was cut off without proper discussion, as if I were some kind of risk — despite me being a frequent guest who stays here multiple times every month.

I was also placed in a disabled access room, which I did not request.

Then, unbelievably, I was turned away at breakfast, even though breakfast was clearly included in my rate. After paying premium prices, this was both embarrassing and frustrating.

Throughout the stay, I have never felt so undervalued or so uncomfortable in a hotel, particularly one that presents itself as a luxury brand.

The payment system is outdated and archaic. I travel globally for business and have never experienced a hotel repeatedly charging my card and demanding additional funds while already holding more than the full balance.

I regularly book accommodation for my staff and clients when they visit our Miami office. Based on this experience, I will not be using this property again, nor recommending it to anyone.

For $500+ per night, I expected professionalism, clarity, and basic respect. What I received instead was confusion, inconvenience, and poor service at nearly every touchpoint.

Extremely disappointing.

Riquisimo y muy buen servicio al cliente

n/a

Hotel très confortable .

Location

الموقع

The property is dated, amazing cold and insanely noisy. Stayed in room 1415. Slamming doors late into the early morning hours only muted by the outside (insanely loud) city noise coming through the widow that is not sealed or able to close completely. The noice goes through the evening. I used isolation earbuds. Helped a little.

For myself, the worse part is the property runs their AC as cold as they can. It was a cool weekend in Miami, but this property could not care less and keeps it in the high 60 degree range. Why? Some people may enjoy that. I do not. The HVAC in the room shows you can turn up the temperature. Not the case. It makes no difference what temperature you set the system to, just pumps out cold, dirty air. The only option was to shut it off.

The room is fine (still here tonight). No room service.

The dining is odd. They have an in-room menu that is actually not available. Anywhere. The options in the hotel are minimal, but OK. Service in the bar was good. They have a refrigerator in the room filled with overpriced crap you do not want. Just have to walk next door to CVS if you wish for a snack or drink.

Overall, this is a really poor example of a JW brand. Pretty much eliminates the brand for me from any future booking. How do you trust a property that could not care about maintaining a property.

Do better guys.

Restaurant

The staff was great

El desayuno es bueno y las camas son increibles