JW Marriott Miami

Hotels
•
JW Marriott Hotels & Resorts
8.1 (329 reviews)
1109 Brickell Avenue , Miami , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Renovated rooms
Good location
Cons:
Poor customer service
Outdated payment handling

Categories

Cleanliness
8.35
Clean, large, and fully stocked rooms, but some areas show their age.
Service
7.85
Poor customer service with communication issues noted, especially when dealing directly with the hotel.
Location
9.35
Very good and convenient location.
Room Quality
8.35
Renovated rooms are satisfactory, though some rooms are dark and have outdated features.
Amenities
7.35
Limited appliances in the room, and additional charges for services not clearly mentioned.
Value for Money
6.85
Many feel the hotel does not meet expectations, especially for the high pricing.
Food and Beverage
8.35
Breakfast was good, but problems occurred with accessing it despite being included.
Overall Experience
8.35
Mixed experiences with significant issues related to service and payment handling during stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 14:16

Property Description

Luxurious 5-Star Hotel Near Miami International Airport

Elegant Rooms and 24-Hour Room Service
Indulge in luxury at JW Marriott Hotel Miami with elegantly furnished rooms equipped with a flat-screen TV and minibar. Enjoy exquisite meals with 24-hour room service in the comfort of your guestroom.

Relaxation and Wellness Amenities
Unwind at Salus Spa with a rejuvenating massage and sauna session. Stay active at the well-equipped gym and stay connected with free WiFi in public areas.

Dining Options and Nearby Attractions
Experience a variety of dining options at JW Marriott Miami, from American breakfast at Isabela’s to drinks at Drake’s Bar. Explore nearby attractions like the Miami Beach Convention Center and Crandon Golf Course, just a short distance away.

Book now for an unforgettable stay at JW Marriott Hotel Miami!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MIA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and costs USD 12.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 75.64 per day.

Location

Property Accessibility

Total Disability Score: 92
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 161
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.1
Based on 329 reviews
Cleanliness: 8.35
Service: 7.85
Location: 9.35
Room Quality: 8.35
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 8.35
Overall Experience: 8.35
A
Andre • solo_traveller • us
10
2026-03-28 • via Nuitee
M
Marc • couple • us
9
2026-03-25 • via Nuitee
A
Andelo • couple • pe
9
Pros:

Muy buena ubicacion, cuartos modernos y buen servicio

2026-03-25 • via Nuitee
A
Augusto • family_with_children • pe
9
2026-03-25 • via Nuitee
D
Daniel Andres • family_with_children • co
1
2026-03-23 • via Nuitee
H
Haydee C • family_with_children • us
9
Pros:

La amabilidad del staff , lo limpio de las habitaciones , los amenities, la ubicación

2026-03-22 • via Nuitee
C
Carlos • couple • pr
7
Pros:

Location

Cons:

Outdated

2026-03-15 • via Nuitee
A
Andres • family_with_children • pe
4
Pros:

La ubicación

Cons:

Está muy viejo y descuidado. El peor JW en el que he estado

2026-03-12 • via Nuitee
L
L5986EJhelenal • Business
4
Decadent hotel
Pros:

Rooms are old and dark - impossible to read at night. Towels were old and rough. Bath curtain was stained. Decadent hotel in desperate need of renovation. Definitely not worth the price

2026-03-10 • via Tripadvisor
E
eric • family_with_children • fr
10
2026-03-03 • via Nuitee
D
daniela • family_with_children • ec
8
Not help when needed
Pros:

Clean

Cons:

Bad customer service

2026-03-03 • via Nuitee
R
Rafael • couple • do
9
2026-02-25 • via Nuitee
F
Frank Carlos • solo_traveller • cl
8
Hotel normal no 5 estrellas
Pros:

Desayuno

Cons:

Viejo pero están renovando y tuve que ser cambiado de habitación porque la cama estaba mala

2026-02-08 • via Nuitee
A
Annia • extended_group • us
3
Dont stay here when visiting Brickell-Miami
Pros:

Location is central and walkable during the day

Cons:

Sheets were stained. Floor 16 and higher has outdated rooms with mold and musty smells and the most filthy flooring and rugs. Got stuck in right side elevator upon arrival by lobby. Staff seemed indifferent and could not provide solutions. A loud area to stay at night; police activity constantly.

2026-01-31 • via Nuitee
O
OlivierD332 • Business • Antwerp, Antwerp Province
10
Pleasant stay in this good located property
Pros:

Booked a 5 night stay for a conference. Checked-in as a Lifetime Gold member and ckecked-out as a Lifetime Platinum. Even as gold, thanks to Marc W., I was upgraded to a concierge level room with lounge access. The room had an elegant decor and 55" flatscreen tv with enough channels. Comfortable bed. Unfortunately only a shower in the bathroom but this seems to be the new normal. Small lounge on the 21st floor but never crowded. Reasonable food offerings during happy hour, wine was 12$ for a glass. Friendly Asian lady attending.
Strangely, lounge access doesn't allow for free breakfast as you need to be Platinum to enjoy complimentary breakfast in Isabela's restaurant. From now on, this will not be an issue anymore.
The only negative point was the unstable WiFi in the pool area, certainly towards the back.
Good location, close to Brickell Centre and other shops.
I had an overall pleasant stay.

2026-01-28 • via Tripadvisor
M
Matheus • family_with_children • br
10
2026-01-28 • via Nuitee
M
Manuel • couple • mx
5
On one night there was a lot of noice in the alley, we couldn’t sleep and our baby was crying due to the noice; I came o
Pros:

Property is ok what you will expect for a JW, however an update in certain areas will be good.

2026-01-28 • via Nuitee
O
Okalandia • family_with_children • ar
10
Pros:

Price,. Location.

2026-01-28 • via Nuitee
L
laplume9254 • Couples • Arizona
8
Get a Renovate Room & You Will Have No Complaints
Pros:

We were a little nervous staying here since there are so many bad reviews of this hotel. But we were very happy with our renovated room. Clean, large and fully stocked. Our only complaint is that the room is dark even with all the lights on. It also takes some time to get the car from valet, so plan accordingly. But all in all, get a renovated room and ignore the other reviews.

2026-01-21 • via Tripadvisor
E
Elsa • solo_traveller • it
7
Good location, but poor customer service
Pros:

The location is very good and convenient. Facilities are acceptable and breakfast was good.

Cons:

I booked directly through the Marriott website, but it was impossible to communicate with customer service. There is no email address available, and after opening a ticket on the website, I never received any response.
In the end, I had to resolve the issue through Booking.com, even though I did not book through them initially. This is unacceptable for an international hotel chain, especially for guests coming from outside the USA.
Property shows its age. The carpets in the room are dated but the property is clean overall.

2026-01-20 • via Nuitee