Quality Inn

Hotels
Choice Hotels International
6.5 (50 reviews)
1000 S Futrall Dr , Fayetteville , US

Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Continental breakfast
Designated smoking area
Wheelchair accessible
Outdoor pool - seasonal
Free breakfast
See all facilities

Review Highlights

Pros:
Location
Some friendly staff
Cons:
Hotel closed without notification
Cleanliness issues
Poor room quality
Amenities not as advertised
Poor value for money
Inadequate food and beverage services
Lack of essential supplies

Categories

Cleanliness
2
A multitude of guests complained about issues ranging from bugs and dirty rooms to unpleasant odors, indicating significant cleanliness challenges.
Service
3.2
Service received mixed reviews, with some appreciation for desk agents, but overshadowed by poor communication and unmet guest needs.
Location
4.5
Location was one of the few aspects that received a positive mention, though overshadowed by the many negative aspects of the stay.
Room Quality
2.5
Numerous guests reported malfunctioning amenities and discomfort in rooms, which greatly affected their stay.
Amenities
1.8
The most consistent feedback about amenities was negative, from closed pools to a lack of basic provisions like towels and adequate breakfast.
Value for Money
2.4
Guests felt misled and found poor value in their stay, with some facing additional costs due to the closure of the hotel.
Food and Beverage
2.2
Breakfast options did not meet expectations and were frequently criticized when mentioned.
Overall Experience
2.3
Overall experiences were highly negative with guests expressing disappointment, frustration, and the intention to avoid future bookings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 21:13

Property Description

Recreation Opportunities and Amenities
Enjoy the seasonal outdoor pool, complimentary Wi-Fi, and convenient vending machine during your stay.

Complimentary Breakfast and Featured Amenities
Start your day with a delicious continental breakfast and take advantage of express check-out, a 24-hour front desk, and laundry facilities.

Comfortable Guestrooms and Nearby Attractions
Relax in one of the 105 guestrooms with free Wi-Fi, cable programming, and amenities like a desk and separate sitting area. Explore nearby attractions such as the University of Arkansas and Fayetteville Downtown Square.

Book your stay at Quality Inn for a delightful experience in Fayetteville.

Important information:

* The seasonal pool will be open from May to August.
* Pool access available from 9 AM to 10 PM.
* Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
* The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
* Cashless payment methods are available for all transactions.
* Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: XNA

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Guest accommodation is sealed after cleaning

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Gap period enforced between guest stays - 48 hours

See all policies

Location

Guest Reviews

6.5
Based on 50 reviews
Cleanliness: 2
Service: 3.2
Location: 4.5
Room Quality: 2.5
Amenities: 1.8
Value for Money: 2.4
Food and Beverage: 2.2
Overall Experience: 2.3
J
Joni family
2
Pros:

If i could give zero stars, i would. We booked last minute due to an emergency with my daughter that had been hospitalized and after calling multiple other properties (orientation for the university and a baseball tourney had the town sold out). My husband stayed the first night by himself so i could stay at the hospital and ended up barricading the door because he felt unsafe. The second night, approaching the room and there were several men hanging out on the walkway in front of our room, drinking and being loud. We went to the office to cancel our reservation after being told that "this is the side of the building that they put construction workers and other transient guests"... they offered to move us to the other side but couldn't guarantee availability. At this point, we all needed a solid nights sleep without worrying, we were able to find something else (nicer and for less money...what a rip off at Quality Inn). We calked Expedia to assist with refund as the hotel would not comply. If pur safety wasn't a concern, i wouldn't have bothered, but buyer beware! The 8.2/10 rating is false advertising !

2024-06-20 via Nuitee
V
Verified traveler
4
Stay somewhere else
Pros:

The motel was in poor condition. The staff did not check for trash or replace anything in the room for 4 night stay. They had trash stacked up outside the room by the pool. Very poor service and cleanliness.

2024-06-17 via Nuitee
J
jessica family_with_children
4
Pros:

The pool was closed. No hot water to take a shower

2024-06-16 via Nuitee
P
Patricia family
4
Pros:

Our room was clean, but the area was noisy. Very close to highway. Some dining options and near the university. We were only there 1 night-so it met our needs and was a value. Breakfast was limited and supplies were low. Staff was friendly, but again, low supplies.

2024-06-11 via Nuitee
F
Frank
8
Campus visit
Pros:

Overall clean but it's old and needs to updated room furnishings. Pool was locked up due to cloranation issue or testing so that was sad. Staff very good and friendly

2024-06-10 via Nuitee
R
Roger partner
2
Pros:

You have a prostitution ring at the facility that needs to be tended to in your swimming pool. Looks like somebody pooped and peed in it for years.

2024-06-10 via Nuitee
R
Ronald
10
A place to sleep
Pros:

People were smoking outside the room and it came inside. The room smelled musty. The front staff were very pleasant and friendly.

2024-06-07 via Nuitee
M
Mike
6
Pros:

It was nicer than I expected

2024-06-05 via Nuitee
C
Charles
2
Unfit Hotel, Misleading Ad.
Pros:

I have used Hotel.com for many years and this is the absolute worst hotel that I have ever seen. The rooms were absolutely filthy, and unfit to stay in. I can't believe that this is advertised by your company. I was offered two rooms and they both were the same. There was empty food containers, dirty clothing and dirty bed linen. This place was not fit for human occupation. The picture ad is misleading to say the least. I will never visit another Quality Inn. I was so disappointed that I didn't think to take pictures. I left the property, and had to pay twice as much as the NCAA Track event was in town which booked all hotels in town.

2024-05-29 via Nuitee
D
Doug family
8
Pros:

Everyone crammed in like sardines, pool closed. Sketchy surroundings.

2024-05-17 via Nuitee
F
Frank
10
Pros:

Des

2024-05-13 via Nuitee
A
Anna family
10
Pros:

Loved it

2024-05-12 via Nuitee
D
Davis
10
Pros:

Ac worked and quick check in

2024-05-11 via Nuitee
S
seph partner
6
Pros:

Ok stay, they have done some updates but it doesn’t feel clean, the rooms had a smell and were stuffy. Bugs. Enough said.

2024-05-11 via Nuitee
A
Angela partner
8
Pros:

For the price I paid I feel like got the worst hotel in Fayetteville

2024-05-11 via Nuitee
G
Gloria
10
Pros:

Quite clean

2024-05-10 via Nuitee
K
Kevin friends
8
Pros:

was ok...close to highway

2024-05-07 via Nuitee
D
David
8
Pros:

Location to University.

2024-04-30 via Nuitee
M
Michael
4
Pros:

Got in late in the evening, the TV was left on, the remote didn’t work. You could see the light from outside under the door. The lock was jammed a lot. The AC was so loud you couldn’t effectively use it.

Light switches did nothing. There was a black substance splattered up the wall. The refrigerator had so much ice in it that nothing could go in the ice box. The fridge wasn’t super cold.

2024-04-29 via Nuitee
P
Parker
2
Pros:

Very dirty

2024-04-28 via Nuitee