Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Good internet
Variety in breakfast
Cons:
Aging furniture
High price
Thin walls

Categories

Cleanliness
8.55
There were some mentions of aging facilities that may affect perceived cleanliness.
Service
9.55
Staff was exceptional and dedicated to customer service.
Location
9.55
The location is very central and highly praised.
Room Quality
8.05
Rooms appear a bit dated and not very stylish, which affects the overall quality.
Amenities
8.55
Amenities like flat-screen TVs and good Wi-Fi were appreciated, although some were lacking.
Value for Money
8.05
Price was considered high compared to alternatives that offered better quality.
Food and Beverage
9.05
Breakfast options were plentiful and well-received.
Overall Experience
9.05
Overall experience was mostly positive with some criticisms about age and price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:22

Property Description

Luxurious Accommodations with Modern Amenities

Experience the charm of Heraklion at Capsis Astoria Heraklion, located next to the Archaeological Museum. Each modern room features a TFT TV and a private bathroom with a tub. Adorned with historical photographs, the walls offer a glimpse into the city's past.

Culinary Delights and Scenic Views

Indulge in rich buffets at Erofilli Restaurant, enjoy a Greek breakfast at Aegean View Cocktail & Food Bar, or savor a meal at Sin Bistro. With views of the Venetian Castle and the harbor, dining here is a treat for the senses.

Convenience and Comfort

Conveniently situated near the city center, Capsis Astoria Heraklion offers easy access to landmarks and nightlife. Additionally, guests can enjoy free early check-in, late check-out, and conference facilities. Book now to elevate your stay in Heraklion!

Important information:

The hotel's rooftop swimming pool operates between mid-May and early October, weather permitting.

Please let the Capsis Astoria Heraklion know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property.

Capsis Astoria Heraklion participates in the Greek Breakfast Initiative by the Hellenic Chamber of Hotels.

Please note that transfer from and to the airport/port can be arranged on request and at an extra charge.

Please note that the property can only accommodate pets with a maximum weight of 8 kg or less.

A surcharge of EUR 10 per stay will have to be paid for the cleaning service if you bring a pet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: HER

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 14 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 33
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.8
Based on 1258 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 9.05
Overall Experience: 9.05
D
DREYFUS JEAN MICHEL • family_with_children • il
8
bon sejour
Pros:

situation proprete excellent petit dejeuner gentillesse du personnel

Cons:

chambre sur la rue bruyante la nuit

2026-06-05 • via Nuitee
D
Dalit • solo_traveller • il
10
2026-06-05 • via Nuitee
J
Jennifer • solo_traveller • fr
9
Pros:

L'emplacement idéal dans le centre, la piscine, le petit déjeuner.

2026-06-05 • via Nuitee
M
Michael • solo_traveller • il
7
מלון נחמד במקום מצויין.
Pros:

מיקום מושלם על הכיכר, בצמוד לתחבורה נוחה לכל מקום. חדרים נקיים ונוחים ואוכל טוב.

Cons:

נוף מפוקפק, ולא מוקפד בניקיון ובניראות הכללית בשטחים הציבוריים.

2026-06-04 • via Nuitee
S
sofia • solo_traveller • cz
9
Cons:

My room had bad location,the window looked to the wall, for claustrophobic not good,always ask where is the room looking.

2026-06-03 • via Nuitee
O
Or • couple • il
9
Pros:

צוות טוב מיקום מעולה נקי מאוד

Cons:

ארוחת בוקר טובה אך פשוטה מידי לטעמי
בבריכה אסור להביא דברים מבחוץ
אי אפשר לשתות שייק שקנית בחוץ בבריכה

2026-06-03 • via Nuitee
H
Hans • solo_traveller • nl
9
Pros:

Centraal gelegen. Prima kamers en ontbijt. Valet parking!

2026-06-02 • via Nuitee
L
LILIANA • solo_traveller • gr
10
Pros:

Tha location, the service,the breakfast,cleanliness.

Cons:

Everything was perfect

2026-05-31 • via Nuitee
K
Kesgin • solo_traveller • tr
10
Perfect
Pros:

Herşey mükemmeldi

2026-05-30 • via Nuitee
V
Veronica Carnevali • solo_traveller • it
10
Il miglior hotel che potessimo trovare!
Pros:

Tutto, dalla gentilezza e disponibilità dello staff, all'organizzazione dei servizi come il buffet della colazione o la piscina con bar. La camera era spaziosa, confortevole, con un grande bagno e tutte le comodità. Fantastica posizione, subito accanto al bellissimo museo archeologico e di fronte alla fermata degli autobus di collegamento con l'aeroporto.

2026-05-29 • via Nuitee
L
LILIANA • solo_traveller • gr
10
Pros:

The service was the best, All of staff is very polite and helpful, thank you once again for everything .We will back definitely.

Cons:

Everything was really nice.

2026-05-29 • via Nuitee
T
Tal • solo_traveller • il
10
2026-05-28 • via Nuitee
C
Clemens • couple • de
9
Passt sehr gut
Pros:

Zentrale Lage, Bus vom Flughafen hält am BA Hotel

Cons:

Nichts

2026-05-28 • via Nuitee
J
Jan p • solo_traveller • es
8
Pros:

Ligging...

Cons:

Geen uitzicht.

2026-05-28 • via Nuitee
A
ALEXANDRU • solo_traveller • ro
7
2026-05-26 • via Nuitee
K
Ksenia • extended_group • il
10
Pros:

Была в номере эконом класса, и впервые вижу что в такой категории номеров, есть тапочки, набор для чистки обуви, набор для других нужных мелочей, так же в номере есть весы , очень удобно , не надо думать о перевесе багажа. Удобный матрас и подушки, очень мягкие новые полотенца, красивый дизайн номера, кондиционер,и тихое расположение , тишина и спокойствие, все,что нужно для отдыха. Завтрак разнообразный, и вкусный, всё свежее, экзотические фрукты и ягоды, вкусные сыры, большое помещение ресторана.
Останавливаюсь в этом отеле второй раз.
Благодарю за прекрасное время!

Cons:

Не очень удобны прозрачные двери в ванную комнату, стекло хотя бы должно быть матовым.

2026-05-25 • via Nuitee
N
Nancy • solo_traveller • us
9
Wonderful
Pros:

Location, great staff, superb breakfast buffet, rooftop pool and bar / food / views, service

2026-05-23 • via Nuitee
T
Tor • solo_traveller • se
10
Pros:

Very nice staff, på perfectly located in the city, a few meters away from the airport bus. Nice pool area with good coffee and drinks.

2026-05-23 • via Nuitee
I
Inna • solo_traveller • il
10
2026-05-21 • via Nuitee
M
Marta • solo_traveller • de
9
2026-05-17 • via Nuitee