Elk + Avenue Hotel

Hotels
8.5 (993 reviews)
333 Banff Avenue , Banff , ca

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Soundproofing not adequate

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues in the room.
Service
9.11
Guests praised the friendly and helpful staff.
Location
9.15
Excellent central location near shops and restaurants.
Room Quality
8.1
Rooms are generally clean and comfortable, but not soundproof.
Amenities
8.63
On-site coffee shop and spacious underground parking enjoyed by guests.
Value for Money
8.09
Mixed feelings about price relative to room quality.
Food and Beverage
8.64
Good breakfast and quality restaurant options on-site.
Overall Experience
8.61
Generally very positive experiences with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:15

Property Description

Luxurious Amenities
Elk + Avenue Hotel offers a sauna, hot tub, and modern guest rooms with flat-screen TVs and iPod docking stations. Enjoy free WiFi and stunning mountain views from select rooms.

Convenient Services
Experience top-notch service with a ticket desk, tour assistance, and luggage storage available on-site. Guests can partake in various activities such as skiing, hiking, and sightseeing depending on the season.

Ideal Location
Situated just 4 km from Banff Gondola, and a short drive to Lake Minnewanka and Lake Louise, this hotel provides the perfect base for exploring the scenic beauty of the area.

Book your stay at Elk + Avenue Hotel now to indulge in luxury and convenience during your Banff getaway.

Important information:

The property offers paid underground parking with a limited number of spaces on a first-come, first-served basis and a vehicle height limit for entry of 6.1 feet. There is a $10/night fee for stays from October to May, and is included in stays from June to September. Our team is available to assist with any questions or concerns. Please note that when booking 10 or more rooms, group policies apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs CAD 5 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 993 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 8.64
Overall Experience: 8.61
V
Vira • solo_traveller • ca
8
2026-06-27 • via Nuitee
W
Wilma • couple • nl
9
Locatie Top , maar prijs/kwalieit verhouding heel duur.
Pros:

Locatie is top

Cons:

Banff is een geliefde plaats , maar ik vind de prijs voor de overnachtingen extreem duur , het hotel is wat plek betreft heel goed , maar prijs /kwaliteit verhouding vind ik het heel duur .

2026-06-27 • via Nuitee
H
Hannes • extended_group • at
7
2026-06-25 • via Nuitee
M
Maital • extended_group • il
4
אהבנו את המיקום אבל כל השאר היה מאוד מאכזב מכל הבחינות. לא מומלץ
Pros:

המיקום היה מעולה והלובי יפה

Cons:

חדרים מיושנים מאוד. היתה הרגשה לא נעימה בחדר ולא היה נעים לדרוך על השטיח הישן.
מזגן רועש ושומעים את כל האינסטלציה מהקירות. לא מומלץ

2026-06-25 • via Nuitee
K
Katelyn • solo_traveller • ca
1
Don't Waste Your Time
Pros:

I originally booked this hotel due to the proximity of the Banff Half-marathon (it also would have been nearby the start of the Melissa's Road Race).

Cons:

I originally booked this hotel in September 2025 for our stay in June 2026 to attend the Banff Half-marathon. At the beginning of May we found out that we were getting a dog which I called to let the hotel know and update our room to pet friendly on May 11. The individual confirmed to me on May 11 that our request could be accommodated. However, when I called to confirm our hotel room and make sure the "pet friendly" request had been implemented the day before our trip, I was told by the front desk staff, Jody, that my request had actually not been completed but that they could see that the note had been made on May 11th. Jody let me know that they would look into my request and get back to me... After waiting for their call back after 1.5 hours I called them again to ensure that I had a pet friendly room to stay in the following day. Jody let me know that their solution would be that they would see who actually showed up on June 13th with their dog and if they didnt bring one they would be able to give me the pet friendly room - essentially not guaranteeing us a room at all which is when I asked if we should be looking elsewhere then for a pet friendly room. Jody confirmed, that us getting a pet friendly room elsewhere would actually help them and would be better for them if I could get a room somewhere else. So at 10:00pm the day before our trip we managed to secure a pet friendly room elsewhere at an increased and last minute price.

I travel to Banff 2x per year to attend the Banff Half and Melissa's Road Race and I will never book with this hotel again.

2026-06-22 • via Nuitee
J
Jie • couple • us
7
Stay here if you are looking for convinience.
Pros:

The location is great. There is a ticketing desk easily to book the commercial events.

Cons:

The parking garage in the basement has low ceiling between 5’-6” and 6’-1”. It’s hard to find a parking lot for standard SUVs.

2026-06-22 • via Nuitee
C
cathiesouthcott • Couples
4
In desperate need of a renovation
Pros:

This was a really disappointing place to stay. We were accommodated here as part of a package on the Rocky Mountaineer. From the sublime (RM) to the ridiculous….ly bad. The room we were allocated was musty, it overlooked an inner courtyard which housed the vents and air conditioning units for ( I imagine) the kitchens. It was so noisy that it was impossible to even consider having the window open. Fridge in the room was so noisy that we unplugged it and the furnishing are massively dated and the curtains have pulls/ snags in them and appeared filthy and there was damage and wear to the room. Tried to get moved. There was a queue of other dissatisfied guests at the reception, including one chap holding a tap which had fallen off his basin!!! My sister was also staying there having got off the RM, she and her husband decamped to an alternative hotel in Banff… an option not open to us and we did move to her room which was marginally better as the window could be opened. The hotel desperately need a renovation. I haven’t given the review one star on the basis that the beds were clean and comfortable and there was an actual kettle in the room so that we could make tea.

2026-06-18 • via Tripadvisor
D
D2062BKjuliac • Couples • Burlington, Ontario
2
Musty, stained, very tired rooms
Pros:

A truly hideous experience after coming off the Rocky Mountaineer Gold Service. Absolutely do not stay here. The rooms are really tired, stains in ceilings and walls, battered paintwork. The rooms smell really musty - grubby and tatty net curtains at the windows. Just a very downmarket seedy place. Earplugs provided because it’s very noisy downtown.

2026-06-17 • via Tripadvisor
P
philhK8890LB • Couples • Walton-On-Thames, Surrey, England
8
Great location, but rooms need updating.
Pros:

This hotel has a fantastic location: bars, restaurants, supermarket and bus stops nearby. Public areas, restaurant and coffee shop all excellent. However, the room was very dated and in desperate need of refurbishment. If this was done I would rate the hotel 5/5.

2026-06-16 • via Tripadvisor
D
Dr Renuka • couple • lk
9
Comfortable
Pros:

Location at the center of downtown

Cons:

Slow internet and slow check in

2026-06-15 • via Nuitee
R
Rifat • couple • us
9
2026-06-13 • via Nuitee
J
Joe • extended_group • ie
9
2026-06-11 • via Nuitee
B
Brian • extended_group • ca
9
Great location, lovely staff
2026-06-10 • via Nuitee
J
Joanne • family_with_children • ca
8
2026-06-09 • via Nuitee
M
Masako • extended_group • jp
8
快適でした。
Pros:

スタッフの方の対応がとても親切で，助かりました。

Cons:

特にありません

2026-06-09 • via Nuitee
C
Cassie • solo_traveller • ca
9
2026-06-08 • via Nuitee
M
Maria • extended_group • ca
10
2026-06-07 • via Nuitee
J
Josh • solo_traveller • gb
10
2026-06-01 • via Nuitee
9
996madeleinen • Solo travel • Malta
10
Beautiful Banff accommodation
Pros:

Thank you Shirley & Matthieu for a warm welcome and your help. A brilliant place to stay in the heart of Banff!
Beauty all around this clean and comfortable hotel. The Good Earth Cafe was ideal for early morning tea, sitting in the sunshine!

2026-05-29 • via Tripadvisor
S
Strel Jane • couple • ca
7
2026-05-28 • via Nuitee