Concorde Marco Polo

I had a mixed experience at Concorde Marco Polo. There are definitely strong points: the hotel itself is lovely, the staff are friendly, and the rooms are clean, comfortable, and well looked after. The cleaning team is fantastic — always polite and doing an excellent job. The pool area is also very nice, relaxing, and well maintained.However, the food and drinks were a big let‑down, especially for a 4‑star hotel, where the standard should be much higher. The cocktails taste like syrup, and the restaurant really needs improvement. Many dishes were too oily, others had no seasoning, and sometimes the food was unexpectedly very spicy. Some items weren’t even labelled, which made choosing food difficult.
Overall, the food quality was far below expectations and affected the overall stay.With better food and drinks, this hotel could easily be a great 4‑star experience — but for now, it feels more like a 3‑star stay.

This visit to Marco Polo was my third, and I booked my fourth before I left the hotel. I first visited in August 2025 without my children and knew within my first 24 hours that I would return to bring them with me. The hotel is beautiful, the rooms are spacious, kept cool/warm whichever you desire, and cleaned beautifully by the ladies that do this. The reception staff are the best I have ever come across with Cyrine from guest relations always acting in the guests best interests. I have never been somewhere and felt like I have made a friend in the staff but Cyrine really went above and beyond to ensure mine and my children’s comfort during our stay, her attention to detail with each individual guest is second to none. Always checking in with us and making sure our stay was running smoothly. The food here is beautiful with a lot of options to suit everybody far and wide, the restaurant staff are amazing and really treat you so well. I don’t think we got ourselves a single drink during a meal. The bar stuff always had jokes with the children and remembered their names, and the entertainment staff had my children laughing from their belly every day. This hotel is really beautiful and you will not find another like it anywhere in the world. Everything is 5 star!

Hotel propre, très beau buffet et varié. La piscine est propre. Équipe d'animation et service chambre au TOP.

Amazing time at Marco Polo! Stayed for 10 days and couldn’t have had a better time!! The entertainment staff were incredible and so friendly! Shout out to Wily for being so much fun! I would definitely recommend staying here!

Service..le restaurant..le personnel surtout madame sirine..je te remercier infiniment..troop bien...

Superbe hôtel

كل شيء جميل مشاءالله

Accueil top, sirine est très professionnelle. Hotel propre, très beau buffet et varié. Tout autour de la piscine c est propre. Équipe de service chambres rien à dire.

Kumsalı incecik altın kumuyla harika..havuzu da çok güzeldi...yiyecekler taze ve lezzetli ve çok çeşitli. Tavsiye ediyoruz

Une très belle chambre , l’accueil est chaleureux , merci pour toute l’équipe de l’hôtel sans exception

Animation et le piscine

Les chambres sont propres

We love how they entertain the kids and the adults. And everything was amazing, food, amenities and most specially the staffs.

We loved our stay at Marco Polo. The animation team is brilliant, the food was great and the rooms was clean. Thank you for everything!

The experience at Marco polo was lovely, very nice atmosphere, good organised staff , friendly and polite. The location is quite central, neart to the center Medina just 10 min walk. Rooms are ok, cleanlinessis also good. And the entertainment team is lovely, very friendly and making sure you are feeling good. I totally recommend this resort.