Brandshatch Place Hotel & Spa

Well first I must state I’m not a hotel person but that wasn’t the case here it was like a home away from home. From the extremely warm and professional welcome from Iveta to Nicky and Lauren in housekeeping who were friendly and helpful.
I enjoyed a treatment by Beatrice while there which was lovely. Glen and Emma were amazing- honestly nothing was not too much bother. Breakfast was amazing I have found at times ‘younger staff’ can be less enthusiastic- but not here! Madison & Skye were personable, professional and such a delight!
My daughter had sat her exams and they left a beautiful card and two same cakes which really made her feel special.
Last but most definitely not least Ina- wow her warmth, helpfulness was second to none. Thank you all for showing the difference people make to a place. I was throughly impressed and thankful.

Beth our waitress was amazing , great food .

Friendly and helpful staff couldn’t do enough for you, very relaxing experience

De bar bleef lang open.

Staff were brilliant, as was the food

The hotel staff made my solo dining experience this evening very comfortable. I opted for 2 courses which were very good. The staff at the hotel have been exceptionally caring and attentive during my 3 night stay.
A big thank you to Debbie on Reception . Rhys, Beth and Anna in the restaurant and bar. Also, Louise and Rohan the chefs.
Breakfasts at the hotel are particularly good.
And a special mention to Rhys who providef great service with exceptional courtesy and style.

We have had a very nice afternoon and evening. We would single out Rhys in the restaurant who is lovely. Very professional and kind.

Honestly, it was all about the staff. They absolutely make the experience.

Great dining and birthday experience with lovely food! Fantastic service all round, especially from Ben, Aaron and Rhys!

It was a very great welcome. I had a nice chat with a great bartender named Ben about my future out of his busy day which I appreciate.

The staff were wonderful! All of them, feels like it was an inbuilt value of the hotel. W
e had a great host for dinner on the night of 15th. I'm sorry I have forgotten his name.

I am a member at Brands Hatch Spa and have had a few treatments over the years which have all been lovely. However this particular one with Beatris stood out even more. I had the combo so half an hour with a facial and half an hour back and neck massage. It was so relaxing and what I loved was when I was having the face mask Beatris then did me a lovely neck and shoulder massage and a scalp one too. I felt truly relaxed and my skin felt wonderful after. Thank you very much.

Reception staff Ben and all staff very welcoming friendly and very professional.
Very helpful helped wuth bags really nice staff.
Breakfast was delicious and spa was good 👍

Spa facilities were great.
Beatrice in the spa was lovely

We stayed at Brands Hatch Hotel & Spa on Sunday 15th June. The hotel is set in lovely grounds, and the reception staff were very welcoming and friendly on arrival.

We stayed in Room 1, which was clean and well presented. However, the double bed was quite small for us, and in hindsight we probably should have upgraded our room. While comfortable enough, some of the rooms could benefit from modernisation to bring them up to date.

One thing worth noting is that the hotel has a lot of stairs and split-level areas, which may make it difficult for guests with mobility issues or those who struggle with stairs.

We made use of the terrace area on our first day when the weather was nice. Unfortunately, it felt a little neglected and could do with some TLC. There were quite a few cobwebs, cushions were scattered around, and it lacked atmosphere. It felt as though chairs had simply been placed there without much thought given to creating an inviting space.

Our main reason for visiting was to use the spa facilities. The changing rooms were extremely hot as the air conditioning appeared to be broken. There was also maintenance work taking place, which created some noise while we were trying to relax by the swimming pool. We was not informed of this when booking. At one point, condensation was dripping from the ceiling onto the indoor lounge area, making the spa feel rather stuffy a door was opened at some point which helped a bit.

The sauna and steam room were both enjoyable, and the hot tub was a pleasant temperature. However, there was visible soap scum around the edge, and it appeared unusually foamy. I mentioned this to a member of staff, who advised that it had been cleaned the previous evening, but nothing appeared to be done during our visit.

Breakfast offered a good selection of options, allowing us to choose exactly what we wanted. Everything was well presented and freshly cooked to order.

Overall, we had an enjoyable stay thanks to the friendly staff, clean room, good breakfast, and attractive grounds. However, a little more attention to maintenance, and updating some areas of the hotel and spa would significantly improve the guest experience.

Hosted a ladies Retreat there. Beautiful venue, comfy rooms and delicious food. Breakfast was bountiful. Want to shout out to Megan on front desk who was so friendly and helpful. Also Ewelina and Rhys for being fantastic hosts of our event. And Sonia, our dedicated waitress for the veneing was so kind. Thank you Bradshatch!

The property was easy to find immaculate grounds too everything great!