Hyatt Place Nashville Airport

Hotels
•
Hyatt Place
7.4 (1235 reviews)
721 Royal Parkway , Nashville , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Varied breakfast options
Cons:
Outdated property
Inconsistent amenities
Poor room maintenance

Categories

Cleanliness
6.81
Cleanliness was mentioned positively, but several reviews noted outdated conditions and some issues with maintenance.
Service
7.78
Staff was generally described as friendly and helpful, but there were instances of dissatisfaction.
Location
8.32
The location received positive feedback due to its convenience to stores and proximity to the airport.
Room Quality
7.27
Rooms were clean but showed signs of wear and age, leading to mixed feelings about quality.
Amenities
6.8
Amenities were mentioned negatively, particularly the lack of TV service and issues with hot water.
Value for Money
7.26
Value feedback was mixed; some expected more for the price based on Hyatt's reputation.
Food and Beverage
7.81
Breakfast and food options received positive remarks, although some guests were disappointed with the breakfast offerings.
Overall Experience
7.18
Overall experience reflects a combination of positive aspects and significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 15:40

Property Description

Convenient Location and Amenities
The Hyatt Nashville Airport is ideally located just 5 minutes from the Nashville International Airport and offers a free airport transfer service. With the Grand Ole Opry only 8 miles away, guests can easily explore the city's famous attractions.

Comfortable Rooms and Facilities
Each room at this Nashville hotel is equipped with a flat-screen TV, refrigerator, free Wi-Fi, and satellite TV. Guests can also take advantage of the outdoor pool, fitness centre, business centre, and snack bar on-site.

Dining Options and Nearby Attractions
The on-site Bakery Cafe serves delicious muffins and baked goods, along with evening cocktails. Explore central Nashville, Vanderbilt University, and Centennial Park, all just a short drive away.

Experience convenience and comfort at Hyatt Nashville Airport - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 1235 reviews
Cleanliness: 6.81
Service: 7.78
Location: 8.32
Room Quality: 7.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 7.18
G
Gwen • solo_traveller • us
10
One of the best hotel stay experience thus far
Pros:

love it all

Cons:

didn't see or experience anything that could or should be improved

2026-04-15 • via Nuitee
J
John • extended_group • us
10
Enjoyable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 • via Nuitee
J
John • extended_group • us
10
Very good
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 • via Nuitee
T
Tamra • solo_traveller • us
9
Perfect for a one night stay on the way to or from the airport!
Pros:

Nice staff person at breakfast went out of her way to get me a yogurt as they had none left with the breakfast.

2026-04-14 • via Nuitee
A
Andi • couple • us
9
2026-04-14 • via Nuitee
J
Jessica • couple • us
6
Mediocre and unsatisfactory support for issues.
Pros:

Close proximity to all areas we wanted to visit.

Cons:

The TVs were old, at least 15 years old, and had analog channels that didn’t work well. We had “audio only” showing on the screen with no picture. Maintenance was sent up the first night and he jiggled some cords and basically told us to do the same if it happens again. Picture was grainy the entire 4 night stay.

2026-04-13 • via Nuitee
A
Ashley • extended_group • us
7
2026-04-13 • via Nuitee
N
Nicole • couple • us
6
Decent for a couple of days!
Pros:

Close to where we needed to be. Free parking and a decent free breakfast.

Cons:

Bed was a little uncomfortable and TV was not clear and what we were watching was distorted.

2026-04-13 • via Nuitee
Y
Yolanda • solo_traveller • us
1
The only thing that was good about this day was the convenience to the airport
Pros:

Proximity to the airport

Cons:

The bathrooms did not flush adequately. Housekeeping was short staffed so my room did not get cleaned. The refrigerator did not keep my food cold, even with the highest setting. Also, my credit card was ran for another customer with the same last name and I was called in the middle of the night to come downstairs and bring my credit card againto correct the mistake. When I had to be at work at 5 o’clock in the morning.

2026-04-12 • via Nuitee
C
Cierra • family_with_children • us
8
2026-04-09 • via Nuitee
C
Cross • family_with_children • us
8
2026-04-08 • via Nuitee
R
Rogers • family_with_children • us
9
Pros:

Staff was great

Cons:

Everything was good

2026-04-06 • via Nuitee
B
Brittany • couple • us
7
2026-04-06 • via Nuitee
S
Sashalee • couple • us
9
I enjoyed my stayed at the property, staff was very friendly and nice and food was very good.
Pros:

Property is very clean

Cons:

N/A everything was good food is great etc .

2026-04-02 • via Nuitee
L
L3918KTdales • NONE
2
Very dated and extremely poor condition.
Pros:

Stained mattress, plugged sink, hole in couch, glass door in shower broken, coffee maker not useable, lobby furniture torn, broken toaster, dirty dining tables, garbage overflowing outside

2026-04-01 • via Tripadvisor
J
Joyce • solo_traveller • nl
7
2026-03-30 • via Nuitee
E
Elaine • extended_group • us
1
Worse experience at Hyatt Place and Bookings.com
Pros:

Nothing. We did not stay at the property

Cons:

Hotel's, bar, restaurant, pool was closed, so no where to eat and no breakfast would have been provided. Painting was going on in front of the entrance so we had to navigate getting in. Lobby had construction or wall repairs. Was dark, dated, and had a musty smell in the lobby. The room we were given also smelled, was not clean to our standards. The very small king bed sat right up against an old air conditioning unit under the window so if we stayed we would have had to deal with that. Room was so small two people could not get in the bed. Regardless, I didn't stay in the room long enough to even check whether the bed sheets were clean.

Went down to the lobby and said we couldn't stay there so the receptionist cancelled our reservation. Then...the stress began. Spend over two hours on the phone with Booking.com, to file a report, then was told to call the hotel, then told to call Booking.com again, then the hotel again to get our refund confirmed. Booking.com seemed to have left it up to the hotel to determine whether we should stay there or not and if we should be given a refund. Ingrid, the manager said the place was fine to stay at and at first refused to give us our refund back.

I've stayed at this hotel chain many times and this by far was the worse experience. Ive booked at Booking.com and this by far has also been the worse experience. I will not be staying at any Hyatt hotels in the near future, nor will I be using Bookings.com again. If you think this is what customer service is, I don't need it.

2026-03-30 • via Nuitee
D
Darrion Jackson • family_with_children • us
7
March 27th 2026
Pros:

Really appreciated the location was 10-20 minutes from where I needed to go.

Cons:

Didn't really like parking at night tree service trucks and RVs was taking all the spots. The tv was dated and didn't offer many channels.

2026-03-29 • via Nuitee
I
I5684RJjeffm • Family
2
No Working Bathroom for Entire Stay, Refund Refused
Pros:

Stayed March 13–15 in Room 315. The bathroom was completely unusable due to a broken flushing mechanism for the entire stay.

Reported the issue multiple times. Staff stated maintenance would come, but no one resolved it.

I have documented video evidence showing the toilet was still not working at approximately 9:16 PM on March 14.

The hotel later claimed the issue was fixed earlier in the day, which directly contradicts the documented evidence.

A partial refund was issued, but they refused a full refund despite the room lacking a functioning bathroom.

This was escalated through corporate and consumer complaint channels.

Very disappointing handling of a basic service failure.

2026-03-28 • via Tripadvisor
T
T2768JOkatief • NONE
2
Pictures vs reality
Pros:

Subpar hotel- feels old and dirty even though the room was visually clean. Customer service was fine- everyone was nice. The rooms were so hot and hard to cool down. The airport shuttle was a disaster. I will definitely go a different route for my next stay.

2026-03-23 • via Tripadvisor