BNA Suites

Hotels
7.4 (1396 reviews)
721 Royal Parkway , Nashville , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Varied breakfast options
Cons:
Outdated property
Inconsistent amenities
Poor room maintenance

Categories

Cleanliness
6.81
Cleanliness was mentioned positively, but several reviews noted outdated conditions and some issues with maintenance.
Service
7.78
Staff was generally described as friendly and helpful, but there were instances of dissatisfaction.
Location
8.32
The location received positive feedback due to its convenience to stores and proximity to the airport.
Room Quality
7.27
Rooms were clean but showed signs of wear and age, leading to mixed feelings about quality.
Amenities
6.8
Amenities were mentioned negatively, particularly the lack of TV service and issues with hot water.
Value for Money
7.26
Value feedback was mixed; some expected more for the price based on Hyatt's reputation.
Food and Beverage
7.81
Breakfast and food options received positive remarks, although some guests were disappointed with the breakfast offerings.
Overall Experience
7.18
Overall experience reflects a combination of positive aspects and significant areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 15:40

Property Description

Convenient Location and Amenities
The Hyatt Nashville Airport is ideally located just 5 minutes from the Nashville International Airport and offers a free airport transfer service. With the Grand Ole Opry only 8 miles away, guests can easily explore the city's famous attractions.

Comfortable Rooms and Facilities
Each room at this Nashville hotel is equipped with a flat-screen TV, refrigerator, free Wi-Fi, and satellite TV. Guests can also take advantage of the outdoor pool, fitness centre, business centre, and snack bar on-site.

Dining Options and Nearby Attractions
The on-site Bakery Cafe serves delicious muffins and baked goods, along with evening cocktails. Explore central Nashville, Vanderbilt University, and Centennial Park, all just a short drive away.

Experience convenience and comfort at Hyatt Nashville Airport - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

7.4
Based on 1396 reviews
Cleanliness: 6.81
Service: 7.78
Location: 8.32
Room Quality: 7.27
Amenities: 6.8
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 7.18
R
Rakar solo_traveller us
1
Do not stay here
Pros:

We liked nothing.

Cons:

Upon parking there were police interrogating a couple outside. From behind the hotel we could hear loud screams from the pool area. We got our bags and walked in check in. There was Noone at the front desk so we stood there for a minute and a guy approached and greeted us. Now it already smelled bad and dank in the lobby but this fellow smelled like straight BO. It had to be him. Smelled like he had not showered ever. We get in the elevator and it smelled bad not clean we already knew it was going to be bad. Got to our room and let me tell you we were appalled. It smelled like cigarettes and musty and moldy...I cant even describe it. Things were broken. The remote was greasy, yeah it was bad. With fear of bed bugs, There was no way my husband was going to let our children and I stay in here. We were already tired and hungry from hours of travel. But we only stayed long enough to find the next hotel (our saving grace). We immediately left. I asked the stinky host if I can speak to someone to issue a refund if possible and he said id have to go through booking.com. When I did, they apologized for the experience and credited me a whopping 12 bucks. Terrible experience.

2026-08-29 via Nuitee
S
Sherrone solo_traveller us
10
2026-08-28 via Nuitee
C
Christine solo_traveller us
10
2026-08-24 via Nuitee
C
connie solo_traveller us
5
They need more information on what is in Nashville only was able to stay one night do to family emergency
Pros:

First floor room it was large clean parking was good I

Cons:

Staff didn’t have a lot of information on how to get around much less what was near by

2026-08-24 via Nuitee
P
Patricia couple us
10
2026-08-24 via Nuitee
G
Gerald family_with_children us
4
Not as expected
Pros:

The location was convenient and felt safe.

Cons:

Our room was not clean, the floor felt dirty and like it hasn’t been cleaned in a while. There were stains on the wall ands in the bathroom around the tub.

2026-08-17 via Nuitee
T
timinleb solo_traveller us
2
Pros:

Beds were hard as a rock very uncomfortable qnd everything in room has old and smelly

Cons:

Nothing

2026-08-17 via Nuitee
J
Jose couple pr
10
Excellent stopping point to rest
Pros:

Location and cleanliness

2026-08-17 via Nuitee
H
Hess solo_traveller us
7
short trip, was cheap and worth the money but cleaning and replacing a few things would make this a 5/5 hotel
Pros:

The AC

Cons:

I feel it should be more deep cleaned.

2026-08-17 via Nuitee
7
777 solo_traveller us
6
Some was above average and some was off the chart bad.
Pros:

Bad experience. I paid 15 dollars extra on my card upon arrival for continental Breakfast. When I got up in room coffee machine was missing the drawer coffee pod goes in so no coffee in room. No big deal I was going down to breakfast. Arrived down stairs and went to coffee dispensers both empty with 1 hour to go for breakfast. No staff member was there so I just went to front desk and told the lady on duty that the coffee was empty both of them. She told me there was nothing she could do about that. I ask her are you telling me that even though a breakfast includes coffee and it is empty because people drank it all as it is probably the most popular beverage and even though I paid $15 on my card that you expect me to have breakfast without coffee. She said again there was nothing she can do. I said OK if you can't you can't. I told her that I am going up the street to Shoney's breakfast bar and you can just take the $15 off my card. She looked at me and said I can't do that. I said OK if you can just let the management know that the breakfast bar is incomplete and I did not eat breakfast so they can remove the charge. To my astonishment she said THEY WON"T! I fill like I was conned out of $15 or it was just stolen. So I let it go and went to Shoney's for breakfast where they had coffee and refills. I had such a bad taste left over that I did not eat there the next morning either. I have traveled for years and NEVER encountered anything like that. Thought you should know.

Cons:

Everything about breakfast bar experience.

2026-08-16 via Nuitee
A
Allison couple us
4
Pros:

The breakfast was decent the pool was nice

Cons:

While the hotel itself is nice, the fact that the bathroom light was not functioning significantly impacted our stay. We were informed that there was no maintenance person on staff this evening, meaning the issue could not be addressed. As a result, we were unable to comfortably shower or even use the bathroom without leaving the door open and relying on inadequate lighting from the room.

A functioning bathroom is a basic and essential amenity, and having to go without it for the duration of our stay is not an acceptable level of service, regardless of how nice the rest of the hotel may be. We paid for a room with fully functional facilities, and that is not what we received.

Because a basic amenity was unavailable and the issue could not be resolved during our stay and diminished the value of our stay. My fiancé fell getting out of the shower due to the lack of lighting and has possibly injured his arm and we noticed the floor is sopping wet from the ac unit which is also a problem it was reported to the front desk

2026-08-16 via Nuitee
A
Ashley solo_traveller us
9
2026-08-15 via Nuitee
A
Alex couple pa
10
2026-08-15 via Nuitee
M
Misty couple us
1
2026-08-14 via Nuitee
P
Peter extended_group us
1
Never stay there again terrible experience
2026-08-10 via Nuitee
G
Green solo_traveller us
10
2026-08-07 via Nuitee
S
Stephanie solo_traveller us
5
Pros:

The price and location was great but the room was not clean at all. Dust every where the shower wasn’t washed the sheets had stains and hair and smelled like someone else slept in it.

Cons:

Cleanliness.

2026-08-07 via Nuitee
C
Cheri solo_traveller us
10
Excellent!!
Pros:

Clean, friendly, great location..Exceptional!!🙂

2026-08-05 via Nuitee
B
Brittany family_with_children us
7
It was affordable and convenient last minute
Pros:

It was okay great for price

Cons:

The air conditioners in room wasn’t cool enough to my liking

2026-08-03 via Nuitee
G
George family_with_children us
5
So and so
Pros:

Room was nice but sofa had a stain

Cons:

Room and price

2026-08-02 via Nuitee