Hilton Columbus at Easton

Hotels
Hilton Hotels & Resorts
8.6 (964 reviews)
3900 Chagrin Drive , Parks Mills , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Delicious food
Cons:
Sanitary cleaning practices
Room quality concerns
High breakfast prices

Categories

Cleanliness
7.93
Minor issues were noted, such as the sanitary concern with the waitresses' cleaning practices.
Service
9.4
Guests mentioned exceptional service from staff, especially during breakfast and check-in.
Location
9.44
The hotel location was praised for its proximity to attractions and ease of access.
Room Quality
7.89
Some rooms mentioned as needing upgrades, impacting overall impressions.
Amenities
8.42
Amenities were generally satisfactory, though there were a few pricing concerns.
Value for Money
7.38
Breakfast pricing was deemed high, impacting perceptions of value.
Food and Beverage
8.93
Breakfast received high praise, especially the omelettes, despite some pricing concerns.
Overall Experience
9.4
Overall amazing experiences shared by multiple guests suggested a solid reputation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:45

Property Description

Luxurious Amenities
Indulge in the heated indoor pool, sundeck, and hot tub in the hotel's beautiful atrium. Relax and unwind in style during your stay.

Culinary Delights
Savor seasonal fare, brick-oven pizzas, and specialty coffees at Herb N' Kitchen. Treat yourself to signature cocktails and live music in the lobby lounge for a memorable dining experience.

Convenience and Comfort
With a 24-hour fitness center, business center, and event space, all your needs are catered to. Enjoy a seamless stay with room service, a free airport shuttle, and top-notch amenities.

Book now for an unforgettable stay at Hilton Columbus at Easton, just minutes away from downtown Columbus and the vibrant Easton Town Center.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 964 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 7.38
Food and Beverage: 8.93
Overall Experience: 9.4
M
Mary Danusis extended_group us
10
Love the location.
Pros:

Ended up having an omelette which was delicious. Chef was kind.

Cons:

Scrambles eggs were like warm and I couldn’t even cut the pancake because it was so hard.

2026-08-13 via Nuitee
E
Erin couple us
6
It was fine, nothing special
Pros:

The location is great

Cons:

The staff did the bare minimum, not rude but not friendly, hardly made eye contact. It was a far cry from the “go above and beyond” attitude that used to be the norm for the staff at this hotel. The hotel itself felt pretty run down and didn’t look like it’s been super well cared for, unfortunately. I used to come here a lot when the hotel was new. This was my first time visiting in 15 years and I was so excited, but unfortunately it was a bit of a let down. For the 4 star classification this hotel has, I expected better (like it used to be). I do not feel that the price was even remotely worth what you get in exchange. The room smelled bad, the bed was weird, the bathroom had hair in it. Big disappointment, especially since this was a splurge for us after a loss in our family.

2026-08-13 via Nuitee
M
Melanie solo_traveller us
8
Pros:

Sandra at the check-in counter was very helpful and kind.

Cons:

Carpets were dirty in rooms and hallways. The toilets didn't flush well and the floor was sticky in the bathroom.

2026-08-12 via Nuitee
C
Connor couple us
3
One thing like that can make a stay not so great
Pros:

The overall hotel was fine. Nothing you wouldn’t expect.

Cons:

The valet services/ people at the front door aren’t so great. They don’t smell good. Like they don’t shower, further the almost wrecked my car. They stalled it three times when first dropping it off. Then the next morning forgot to turn the parking brake on so as he got out the car rolled away and he had to run to stop it. Good thing nothing was behind it.

2026-08-12 via Nuitee
K
Keith solo_traveller us
9
2026-08-11 via Nuitee
A
Angela family_with_children us
10
2026-08-10 via Nuitee
J
Jeni family_with_children us
10
Lovely stay. Meet some awesome people and had a great time. Would definitely stay again
Pros:

In walking distance from so many restaurants and stores
Swimming pool was awesome and well maintained
Starbucks on location

Cons:

N/a

2026-08-07 via Nuitee
A
Accountant solo_traveller us
1
Cancelled reservation and was charged
Pros:

Cancelled reservation and was charged

Cons:

Cancelled reservation and was charged

2026-08-07 via Nuitee
C
Chris family_with_children us
8
Pros:

did not eat breakfast

2026-08-05 via Nuitee
H
Heather Halloran couple us
9
So awesome let us check in early. Will book again when at Easton
Pros:

It was so inviting and simply gorgeous

Cons:

Nothing

2026-08-05 via Nuitee
L
Leslie couple us
4
Hotel was clean, stay was stressful.
Pros:

The hotel was very nice, and the room was very clean, but Hilton experienced some kind of technical difficulty the day we were there and we were unable to check into our room at 4pm. The front desk staff took our number and told us they would call us when we could check in. At 11:30 pm we still had not received a call, so we decided to go back to the hotel to see what the status was. We were finally able to check in, although that process took nearly 40 minutes. We didn’t get into our room until just after midnight, when we should have been in at 4pm.

Cons:

It seems as if the hotel should have a backup plan in place for circumstances such as these. Charging people full price for a room and then getting no status or updates from staff and not getting into the room until after midnight was not pleasant at all.

2026-08-05 via Nuitee
N
Noel family_with_children us
10
2026-08-03 via Nuitee
W
WHITNEY family_with_children us
10
2026-08-03 via Nuitee
J
JOHN couple us
9
2026-08-03 via Nuitee
M
McClellan family_with_children us
10
Fantastic
Pros:

The location was the best part this hotel is in the middle of everything. You can walk every where in Easton from this location.

Cons:

N/A

2026-08-03 via Nuitee
P
Paul couple us
1
Poor
Pros:

The computer system was down. Had to wait two hours to check in line for 45 minute’s to get checked in was supposed to get a room with a king bed got a twin bedroom air-conditioning was pathetic

Cons:

To have got the room I reserved and had adequate air conditioning

2026-08-02 via Nuitee
S
Sedlacek couple us
10
2026-08-02 via Nuitee
P
P7147JRdougw Business
10
Great weekend in Ohio with this crew
Pros:

Came for a work trip and had excellent service across the board from the team. Sandra and Hilina in particular were exceptionally helpful

2026-07-25 via Tripadvisor
V
Vince solo_traveller us
8
2026-07-25 via Nuitee
M
McCabe solo_traveller us
8
Pros:

It's a beautiful location.

Cons:

There weren't enough tables/seats for the conference rooms, and the air conditioning was too cold.

2026-07-23 via Nuitee