Mandarin Oriental, Miami

Hotels
Mandarin Oriental
9 (502 reviews)
500 Brickell Key Drive , Miami , us

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Charming staff
Lovely views

Categories

Cleanliness
8.49
Standard quality for this hotel tier.
Service
8.96
All of the staff we met were charming.
Location
9
A very good hotel in a great location.
Room Quality
8.45
The room we booked had lovely views.
Amenities
8.48
Standard quality for this hotel tier.
Value for Money
7.94
Although not a cheap place to stay - you get what you pay for.
Food and Beverage
8.99
The restaurant was superb.
Overall Experience
8.46
A good choice for a stay in Miami.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 14:43

Property Description

Luxurious Spa Services and Stunning Views
Experience the ultimate relaxation at our hotel on Brickell Key Island, offering breathtaking views of the Miami skyline and Biscayne Bay. Indulge in luxurious spa services and unwind in style.

Elegant Accommodations and Top-Notch Amenities
Each guest room features a private balcony, flat-screen cable TV, iPod docking station, and a well-stocked minibar. Enjoy the evening turndown service and rejuvenate in the marble bathroom with a walk-in shower and separate bathtub.

Gourmet Dining and Leisure Facilities
Savor delectable Peruvian dishes at La Mar by Gaston Acurio or enjoy classic cocktails at MO Bar + Lounge. Take a dip in the infinity-edge outdoor pool with butler service or stay active in the state-of-the-art fitness centre.

Book now to elevate your Miami experience at the Mandarin Oriental, Miami.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please note this property permits 1 guest to book up to 3 rooms. Contact the property for details.

Mandarin Oriental, Miami offers 2 package deliveries per room on a complimentary basis. A USD 10 per package charge will apply for any additional packages delivered to the hotel. The fee will be posted to the guest room folio at the end of a stay. Mandarin Oriental, Miami cannot accept packages sent to hotel prior to 7 days before scheduled arrival.

Please note if the breakfast included rate package is booked, it includes breakfast for 2 adults only.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MIA

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and costs USD 15 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 57 per day.

Location

Property Accessibility

Total Disability Score: 92
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric, regular
  • Entrance Door Width: 157
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 12
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

9
Based on 502 reviews
Cleanliness: 8.49
Service: 8.96
Location: 9
Room Quality: 8.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.99
Overall Experience: 8.46
M
Milaher Couples Dubai, Emirate of Dubai
10
Perfect location lovely hotel
Pros:

A beautiful property with breathtaking views, exceptional service, and incredible food. The location is perfect, and every detail reflects the luxury Mandarin Oriental is known for. Highly recommended.

2025-12-27 via Tripadvisor
A
aligF2812LI Couples London, England
10
A good choice for a stay in Miami
Pros:

A very good hotel in a great location. The room we booked had lovely views and the restaurant was superb. All of the staff we met were charming and although not a cheap place to stay - you get what you pay for.

2025-11-02 via Tripadvisor
Z
Zehui young couple us
10
Nice farewell to old Mandarin Oriental Miami!
Pros:

Everything! Is great and incredibly satisfying!!! Sadly this locations gonna be out for 5 years…

Cons:

Door man broke our rental car interior but super manager helped us deal with the issue with outstanding service.

2025-05-30 via Nuitee
6
649dedeb Couples Richmond, Virginia
10
Excellent in Many Ways!
Pros:

We had a great stay here-beautiful hotel-excellent location- very helpful staff.
We liked walking across the bridge to explore Brickell- some good shopping and restaurants. We had a lovely jr suite with a really large veranda- and enjoyed sitting out there-watching boats go by and looking at the downtown cityscape. The breakfast buffet at the hotel was a treat. Great variety and delicious food.
We would love to return but were told that the hotel will be demolished and a new hotel and residential tower will take its place. Based on this stay-we will try to find another Mandarin Oriental to stay at, in our travels.

2025-05-29 via Tripadvisor
M
Mandy solo traveller us
6
okay nothing special
Pros:

the hotel lives on its past grace. it is ok but not ideal for a traveller used to real Luxury.

2025-05-28 via Nuitee
D
Dr young couple us
10
Relaxing revitalised stay
Pros:

Location was amazing

Cons:

The fact that it was closing forever in a few days

2025-05-27 via Nuitee
G
GDEF99 Couples London, England
10
Four Day Stay
Pros:

My first time in Miami & stayed at this fantastic hotel with my girlfriend our room was large spacious & clean with a great view. We flew in from Montego Bay Jamaica after spending six days in Jamaica . I cannot fault any of the staff at this fabulous hotel , they were friendly , courteous & always willing to help . We used the pool facilities again the staff there were amazing . It’s a shame this hotel will be permanently closed as from 31/05/25 demolished then renovated for the next five years I’m %100 they will come back bigger , better, fabulous with the same high standards

2025-05-22 via Tripadvisor
R
renieu Couples Charleston, South Carolina
10
My Favorite Hotel Chain and I'm a Fan for LIFE
Pros:

Absolutely amazing! I have been going to this hotel since 2012 and my favorite hotel chain. So sorry you're closing but looking forward to seeing the renovation. Many have said it won't have the same intimate feeling but it will always have a special place in my heart.

2025-05-22 via Tripadvisor
P
PJ727BTN Friends getaway Boston, Massachusetts
10
Perfection!!!
Pros:

Stunning does not say enough! From Sebastian's warm welcome at the front desk to Melissa's amazing cocktails at the bar! Everything was a dream. The service was just perfect and the staff was so caring. This style of service is the reason to stay at 5 star resorts and come back again and again.

2025-05-22 via Tripadvisor
F
fettyd2024 Family
10
Exceptional service
Pros:

Mandarin Oriental Miami Turned our stay incredible. My family and I , would like to thank director Jakub Direcotr of room for everything and rest of the staff from doormen , valet and front desk , Restaurent staff and housekeeping department for making our stay very enjoyable as always . 🌟🌟🌟🌟🌟

Looking forward coming back

I appreciate you for everything 🙏

2025-05-20 via Tripadvisor
E
Emina group ba
10
Exceptional
2025-05-19 via Nuitee
N
ninafY5294UU Family Oslo, Eastern Norway
8
Nice hotel
Pros:

I like this hotel. The rooms are ok. Clean and with enough space for a a family of three. It is a bit worn, but I am told it is to be torn down, so it makes sense. Breakfast was really good, and breakfast patio is lovely to sit in. I also liked the pool and the pool area wich also have a nice little bar and lovely staff. Parts of the hotel has wall painting by the fascinating Flore. The artist was new to me, but I spent a good chunk of time in this hotel just staring at his art. Also it was quiet at night in our romm, and we had great view of the water. Walking distance to all we needed.

2025-05-18 via Tripadvisor
T
T68BQjuanr Family New York City, New York
10
Beautiful Hotel Excellent service
Pros:

We stayed for 5 days at this beautiful hotel and had an amazing time. Every staff member was so welcoming and accommodating. The food at La Mar, as well as the pool bar was so delicious and fresh. Housekeeping made sure that our room was perfectly serviced every day My daughter was amazed how all her toiletries and make up was neatly organized We spent most of our time at the pool and can’t express enough how much we enjoyed it Thank you to Entire staff and see you again Love you All

2025-05-15 via Tripadvisor
E
ericdL5348KC Business
10
Great experience!!
Pros:

The hotel and staff were wonderful. The food was exceptional considering the fact it was in a hotel. We all enjoyed each day and all meals. As for my service staff, Mayelina was one of our morning and evening service staff with exceptional service.
She was very attentive, super helpful with insight on the city, its transportation and where the Ice-cream spots might be.

Leon was also great and very quick on spotting needs and providing service that was wonderful. I am sure I am missing some but wanted to name a couple that stood out to me. Please say hi to them and thank you. The ambience in Mandarin is great!!
My room staff kept it clean and comfortable also. Nice experience here and the best food I have had in a hotel in a very long time. Thank you

2025-05-15 via Tripadvisor
S
Shaimaa young couple kw
1
Bad
2025-05-15 via Nuitee
A
Alessandro young couple br
7
Good
2025-05-14 via Nuitee
W
W6271POmicheller Business
10
good
Pros:

Housekeeping must of forgot to give me bath towels when they cleaned my room on Saturday. When I went to shower Sunday morning, I didn't have any at all. I had to use the small hand towels. I had a flight to catch, so I didn't have time to wait for them to bring to my room.

2025-05-13 via Tripadvisor
M
m0s0w Business
2
overpaid and bad service
Pros:

not good at all. Didn’t use my chase travel points as i pointed numerous times would like to get a full refund from the hotel. The hotel stay costed more than a monthly rent in a nice penthouse on brickell. Not worth it as this hotel is shutting down on May 31

2025-05-12 via Tripadvisor
P
pdad1960 Business
10
First time I’ve stayed in a Mandarin Oriental since the Frankfurt MO back in 2011 and last week reminded me how AMAZING
Pros:

From the moment I stepped out of the car the multiple doormen greeted me with smiles and nice comments from “that’s a great suit”(which made me smile as it’s my favorite Armani!)to welcome to Mandarin! The front desk associate Chloe was kind and efficient and when I mentioned I was a Fan she whipped out a Mandarin special chocolate bar as my free gift—another wow moment that basically lay the groundwork for a stress free enjoyable stay even though I was there for business not leisure. This hotel is closing soon and being rebuilt over 5 years so I’ll reserve comment on other elements. Location was fantastic and room service was first class. Housekeeping was flawless

2025-05-11 via Tripadvisor
K
kimmer1850 Couples Pasadena, Maryland
10
A Masterclass in Service Excellence
Pros:

The room and the view were lovely but it's the service that sets it apart. I cannot express how impressed I am with everyone I encountered! From bell services and the front desk to the poolside bartenders and in-room dining attendant, everyone was warm, kind and welcoming.

2025-05-09 via Tripadvisor