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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Paid WiFi
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Outdoor furniture
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Secured parking
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Garage
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Electric bicycle charging station
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Charcoal grill
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, offers rooms with custom décor inspired by signature sculptures, 65-inch flat-screen TVs, and free WiFi. Each room also includes a fully-stocked minibar and luxury bath amenities for a comfortable stay.
Culinary Delights
Guests can enjoy a unique dining experience at Circa Restaurant And Lounge, offering American fare for all meals. The rooftop terrace, Upstairs at the Gwen, provides panoramic city views and custom cocktails, perfect for a relaxing evening.
Fitness and Business Facilities
The hotel boasts a state-of-the-art fitness centre with a variety of equipment and yoga facilities. Additionally, the fully-equipped 24-hour business centre caters to all business needs, ensuring a productive stay.
Experience luxury and convenience at The Gwen - book your stay now to indulge in the best of Chicago's offerings.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised a deposit may be charged for incidentals upon arrival. Additional guests may incur extra charges (see hotel policies).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and costs USD 75 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.
Location
Guest Reviews
Just & Myra were the best. Everyone made us feel welcome.
Went with Mom friends for mother's Day weekend and we all had a great time! Luigi at front desk took great care of us giving us recs on where to eat and also helped us check in early which was amazing! We also had the Mother's Day tipsy tea and Sarah & Judie really made us feel so special!! The hotel is also located in an excellent area, can walk everywhere!! We would definitely come stay again!! Thank you to the staff they were amazing!!
location
very loud lobby; not so great room. it was okay but pricy for what it was.
I love the ambience here. And Judie and Mayra took such good care of us … especially my 90 year old mom. Lovely people!
Had the most wonderful time at the Tea party but more specifically enjoyed being hosted by Judie, Sarah and Cecil. What an experience. And the food....amazing!Highly recommend.
A lovely hotel that can provide lots of shopping and dining options without having to leave an undercover area if the weather is inclement. We were also very pleased with the friendly people working at the hotel from the very friendly and professional Luigi at the front desk who checked us in and provided detailed information of my status benefits to virtually everyone we have met so far. The waitress that served us on our first evening while we enjoyed some delicious food and a bottle of wine was also outstanding and very friendly. Sorry I can’t remember her name but her name began with an M.
Luigi helped us at The Gwen and thank goodness he did! Upon arrival he made sure our check in was seamless, and gave phenomenal recommendations — even was able to secure last minute reservations! Beautiful hotels, beautiful rooms, and exceptional service
Nice space, friendly staff quiet room
Walking into The Gwen, I was already impressed by the building itself. Art Deco facade, Michigan Avenue address, nearly a century of Chicago history holding the whole thing up. But what made the check-in experience genuinely memorable was Luigi.
He got me checked in early, which already sets the tone for a trip, but it was the way he did it. Warm, genuinely hospitable, great personality. The kind of person who makes you feel like the hotel is happy you’re there, not just processing your arrival.
That warmth carried through the entire stay, and I think that’s exactly why this property holds a Michelin Key. It’s not just the address or the architecture. It’s the way the people here make you feel.
My room had a view of Michigan Avenue and a soaking tub I did not want to leave. Upstairs at The Gwen is where I’d tell anyone to spend their first evening. The cocktail menu is lovely (they have many options for Mexico lovers with tequila and mezcal). That plus fire pits and a city skyline - yes please.
The gym matters to me more than most things when I travel. I’m a health coach and I work out every day, so a fully equipped fitness center isn’t a nice-to-have, it’s non-negotiable. The Gwen’s gym had everything I needed without having to improvise or skip anything.
If you’re booking Chicago, start here. Thank you for a lovely stay!
We stay at The Gwen whenever we stay in Chicago. The location is perfect for sightseeing and visiting favorite restaurants and bars.
All staff members, from the servers in the restaurant to people at the front desk, treat us with the utmost professionalism and care. The rooms are gorgeous, with large, luxurious bathrooms, and the beds are extra comfy.
Good food is important to us, and every meal we've eaten at Upstairs at the Gwen has been outstanding. The menu is seasonal, with a wide selection of entrées. The atmosphere is festive, with a lovely bar, and comfortable seating.
During a recent visit we enjoyed drinks and snacks in the evening at the bar where Claudia took great care of us, and we had a delicious breakfast the next morning, served by Meredith. The Belgian Waffle with fresh berries and citrus mascarpone was delightful.
We're already looking forward to our next visit to the Gwen!
The staff, more specifically Judy and Sarah, were amazing and very helpful!
We love the set up and attentiveness.
Would be back!
clean
none
This is surely the loveliest hotel I’ve been to thus far. The entire staff has been extremely pleasant. I came here after an unpleasant hotel experience, trying to escape home for a bit and Jafar especially, has been very thoughtful and accommodating. May this hotel continue to thrive and be great.
The lobby is amazing so beautiful! And I love how it is connected to the parking garage across the street! It’s in a great location. Lugi at the front desk was AMAZING!
Amazing vibes, 10/10 aura, luxury and beauty all around! No detail is missed in this place and people like Davielle, Judie, and their manager (was his name Max??? I can’t remember!) Go way above and beyond to take care of you!
Great location, friendly staff, good restaurant,
Rooms need updating. The carpet in my room was stained and dirty.
We had a great experience there. The food was excellent, and our server, Davi, was attentive and took great care of us. A special thank you to the receptionist,Judie, who was kind to my niece. My niece even wrote a thank you note to Judie before we left. I would recommend the Gwen’s restaurant for any family gathering.
We were at a different hotel and immediately checked out due to a horrendous experience. My husband called Jafar the The Gwen and Jafar took care of us. We had the most amazing experience, I can’t even explain how incredible our room was. Jafar made our experience so incredible and I will never ever forget it!!
Judie was so great that my young daughter said she wanted her as part of our family so needless to say, the service was phenomenal. The tea was delicious and the sandwiches and treats were wonderful.
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