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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Breakfast in the room
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Valet parking
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Wheelchair accessible
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Electric vehicle charging station
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Paid WiFi
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Outdoor furniture
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Outdoor fireplace
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, offers rooms with custom décor inspired by signature sculptures, 65-inch flat-screen TVs, and free WiFi. Each room also includes a fully-stocked minibar and luxury bath amenities for a comfortable stay.
Culinary Delights
Guests can enjoy a unique dining experience at Circa Restaurant And Lounge, offering American fare for all meals. The rooftop terrace, Upstairs at the Gwen, provides panoramic city views and custom cocktails, perfect for a relaxing evening.
Fitness and Business Facilities
The hotel boasts a state-of-the-art fitness centre with a variety of equipment and yoga facilities. Additionally, the fully-equipped 24-hour business centre caters to all business needs, ensuring a productive stay.
Experience luxury and convenience at The Gwen - book your stay now to indulge in the best of Chicago's offerings.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised a deposit may be charged for incidentals upon arrival. Additional guests may incur extra charges (see hotel policies).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and costs USD 75 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.
Location
Guest Reviews
Had an amazing week at the Gwen and can’t wait to go back. The hotel is perfectly located and very nicely designed and blends in perfectly with the Chicago architecture and aesthetic. Lobby has a nice energy to it and good dining options. Service from Ramon at the concierge desk may be the best I’ve ever experienced at any property. He’s a Chicago native whose love for the city shows and he kept our family perfectly scheduled with activities and insider experiences throughout the week. Luigi at the front desk also went out of their way to address all our needs and provide concierge level service. Room was nicely designed and service was smooth and seamless throughout the stay.
Today is my mom’s birthday. We’d done some shopping and wanted a quick drink. Well, she specifically wanted a margarita. The team at Upstairs was phenomenal. Judie found us a place to sit when it was clearly packed and they had reservations. Mayra took 100 pics of me and my mom, and ensured we had good lighting, and Cecil brought my mom the best birthday treat. Overall, this team is thoughtful, kind and accommodating. I’m so grateful to them for a wonderful time. Thank you! Come here if you’re looking for a good atmosphere and great service!
We had the best time at the Gwen! Absolutely loved Judie and Holly!
I loved my experience at The Gwen! It was only my second time in Chicago, and first time on a personal trip. Luigi, the staff member who checked me in, was extremely welcoming and helpful, recommending amazing local places to visit. The location was prime, with shopping and food all around and the train nearby. The room was absolutely gorgeous, clean, and quiet despite being in a popular area. When I visit Chicago again, I would book at The Gwen in a heartbeat!
Marla and Judie were wonderful! Very friendly and great at what they do. Marla even helped me figure out how to get my phone charged that was about to die. And Judie was super on top of handling our large group.
Fantastic location and concierge and staff were excellent. Great for business travel or personal.
Sana at the front desk was absolutely wonderful. She was friendly, professional, and genuinely welcoming from the moment I arrived. She made the check-in process smooth and easy, answered all of my questions with patience, and went above and beyond to ensure I had a great stay. Her kindness, positive attitude, and exceptional customer service made a lasting impression. Thank you, Sana, for making my hotel experience so enjoyable!
Had a problem with my reservation at check in. Sana at the front desk was super helpful and got me checked in very quickly once the issue was resolved!
Lovely luxury hotel. Beautiful spacious room with all the amenities you need. I particularly loved the separate bath and shower. The room and hotel was clean and quiet. I heard no noise at all and was able to have restful sleeps. The restaurant, bar, and room service is convenient. The staff are friendly, helpful, and welcoming. Luigi especially made my birthday feel special, thank you sir! The location is great with restaurants, ships, and things to do in walking distance. Overall it was a wonderful birthday trip and worth the money.
Luigi started off our great experience at the Gwen. He was so helpful at check-in. He not only had helpful tips, but his enthusiasm and fun personality kicked off our weekend in such a great way. Thanks Luigi!!
Judie was so flexible with our seating as it’s currently 90 degrees in Chicago. Us girls decided to have a couple of drinks outside and Judie transported us into the nice AC inside the lounge. Mayra was so attentive with our service and didn’t let our drinks nor water run out. These ladies are dynamic!!
My wife and I experienced The Gwen for our 25th wedding anniversary. From the very moment we entered the building, the atmosphere of hospitality was felt.
As the elevator doors opened to the fifth floor, the main lobby, Luigi welcomed us (as did Karolina). They both were so kind in conversing with us and ensuring we were set up in the optimal room - even though we arrived earlier than we had originally thought. They even went above and beyond to give us drink vouchers in celebration of our anniversary.
Later that day, the concierge sent up Prosecco and macarons with a note about our anniversary. What care!
The Gwen’s hospitality is what makes it superior. We were walking down a hallway and a maintenance worker even asked us about our enjoyment with our stay and then thanked us for choosing The Gwen!
I will be recommending The Gwen to anyone staying in Chicago.
The Gwen is gorgeous. The staff was helpful and kind. Sana helped us check in and was lovely and knowledgeable. The whole vibe of the hotel is just what we were looking for. Location can’t be beat!!!!
We went to The Gwen for a late lunch and the food was fantastic from the appetizer's to the dessert . A fun time was had by all and a great time to end our trip to Chicago !!!!!!!
Luxury unforgettable experience. Loved being downtown. The energy is something locals take for granted. But it’s like being plugged into a different galaxy. 🌌 I loved the Gwen hotel.
This hotel is very nice, the rooms are well appointed and the staff are accommodating and professional.
Sana greeted us with a smile at Registration and was super friendly, helpful and professional. A great start to our experience!
Looking forward to exploring the amenities but very impressed thus far.
The Gwen was a wonderful property. The staff was the best part especially Sana at the front desk.
Everyone in this hotel was phenomenal. The best stay I’ve ever had. Thanks to the staff and beautiful hotel
We had an incredible experience at the Gwen! Luigi went above and beyond to make our stay enjoyable!
Had the best dining experience the other night at the Gwen Upstairs!!
The host, Judie, could not have been more pleasant and professional!! Claudia, the bartender, was super kind and proffessional as well. Cecil, the Manager, came over and introdced himself. Great staff, customer service and excellent food!! Thank you to all who made the evening so enjoyable!!
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