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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Paid WiFi
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Outdoor furniture
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Garage
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Electric bicycle charging station
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Charcoal grill
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Bulk dispenser for toiletries
Review Highlights
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Property Description
Luxurious Accommodations
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, offers rooms with custom décor inspired by signature sculptures, 65-inch flat-screen TVs, and free WiFi. Each room also includes a fully-stocked minibar and luxury bath amenities for a comfortable stay.
Culinary Delights
Guests can enjoy a unique dining experience at Circa Restaurant And Lounge, offering American fare for all meals. The rooftop terrace, Upstairs at the Gwen, provides panoramic city views and custom cocktails, perfect for a relaxing evening.
Fitness and Business Facilities
The hotel boasts a state-of-the-art fitness centre with a variety of equipment and yoga facilities. Additionally, the fully-equipped 24-hour business centre caters to all business needs, ensuring a productive stay.
Experience luxury and convenience at The Gwen - book your stay now to indulge in the best of Chicago's offerings.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised a deposit may be charged for incidentals upon arrival. Additional guests may incur extra charges (see hotel policies).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and costs USD 75 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.
Location
Guest Reviews
So helpful - Luigi took great care of us!
The hotel was very nice an it had a great gym, restaurants and very nice Junior Suite.
I want to thank Roger at the front desk for his attention. I was in need to return my rental tux across the street to Men’s Warehouse which opens at 10 am. I had to leave at 7 am for a flight at 9:40 am. It was going to be impossible for me to be able to return my tux and leave the same day.
So Roger offered to take it himself back to the store.
He didn’t have to do it. But he went the extra mile. Thank you Roger!
I had the pleasure of being assisted by Luigi at the front desk at The Gwen, and I must say the service was outstanding. Luigi was welcoming, professional, and incredibly attentive from the moment I arrived. Every interaction was handled with a warm, genuine smile, making me feel valued as a guest. He went above and beyond to ensure all my needs were met and provided helpful recommendations that made my stay even more enjoyable.
Exceptional service like this truly sets The Gwen apart. I highly recommend visiting and experiencing Luigi’s top-notch hospitality firsthand!
First and foremost, the location, the vibe and the entire hotel is perfect. Attention to details, music, bar, curling, the terrace is all above and beyond regular luxury collection hotels within the marriott family. And I must highlight the warm welcome from the moment we arrived by all The Gwen Team. The staff’s behaviors are amazing. they are positie, smiley, with a great attitude, very attentive, educated and they truly made sure to make feel very welcome. Special Thanks to Luigi at Front Desk and to the bellman Oliver. They convinced us already to come back, and we have barely stayed checked in 1 hour. amazing hotel
Here quite a bit for business but have stayed here for personal trips as well. Always top notch service, have a good relationship with the staff. Herberth is great at the bar! Ramon and the concierge team always on top of everything you need!
Highly recommend, excellent experience all around!!
First class experience - great rooms and fantastic service. The valet could not have been more helpful and Mitsu at the front desk made us feel at home from the moment we entered the lobby. Favorite hotel in downtown Chicago!
The Gwen is a beautiful high end hotel in the best location. Valet was the fastest I have ever experienced at a hotel. Check in was fast and easy. The hotel is connected to a mall which makes it ideal for Michigan Ave shopping and center to all the major attractions. The room was clean and had plenty of space. Room service was so fast and very accommodating. Definitely recommend!
A very helpful stab made a stressful trip melt away. The room was presented clean and maintained with an impeccable attention to detail.
Everything
Everything
I stayed at The Gwen for a business trip in Hanuary and not my first time. I keep coming back for the location, the large and comfortable rooms and the impeccable service.
While in town, I hosted a Happy Hour for my clients and it was a huge success due to the pivots from the staff from outdoor to indoor. It was seamless and my event went off without a hitch. Cecil and I were in touch prior and with the assist from Kayla, Mayra and Judie on site, they kept the food coming and drinks flowing. They were amazing to work with and so easy, I really didn’t have to do much but show up!
The tipsy tea at the Gwen is lovely! When you enter and are seated the environment feels welcoming and warm! The food from the tier is delicious along with the tea and cocktails! Rin and Judie are super sweet and kind and made this experience amazing!! Even though I was here by myself I didn’t feel alone! Judie and Rin made my stay here the best! Besides the delicious drinks and food I love the decorations! Especially the adorable tiny hat you can take as a souvenir! I definitely recommend trying the Tea Time experience here!
Overall, had a great stay at the Gwen Chicago, minus a few negative experiences that were made right by the excellent team at the hotel. The first night was spent in a subpar room (due to a variety of reasons). The next morning, spoke with Luigi who went above and beyond to listen to me, find and show me a new room, and make things right without any issues. On another brutally cold night in Chicago, the thermostat went out completely in the middle of the night which made sleeping of course very difficult. The team fixed it immediately the next morning though. Breakfasts were excellent and property/location is fantastic. Thanks to Luigui, Adabel, and Ramon for their excellent customer service!
This review is long overdue, but wanted to share an excellent experience I had at the Gwen while attending a baby shower. We had a snafu with the cake we had ordered from a local bakery and, long story short, one side of the cake was smashed during delivery and unpresentable! I sought out the manager Jason S., who said “Don’t worry! Leave it to us!” He immediately took the cake in the back, where Chef Karianne worked her magic and made the cake look brand new, discretely and at no cost to us. I’d like to extend my gratitude to these two wonderful humans for saving the day!
The Gwen is a luxury oasis that sits a few floors above Michigan Avenue in the Nordstrom building. I love the lobby because it’s not a parade of people filing in from the street. The only people there are the ones staying there, which creates a more calming atmosphere. The bar area is especially cozy and in particular, June & Mayra take very good care of the guests with optimistic attitudes!
My partner and I celebrated our anniversary with a stay at The Gwen. To start, the location of the hotel is unbeatable but the staff at the hotel made our celebration truly special.
Ramon, the concierge manager took note of our anniversary and surprised us with a bottle of champagne and a box of truffles with a hand-written note congratulating us.
For dinner we ate at Upstairs at The Gwen and were served by Rin. Rin was attentive and really took their time to give suggestions or to steer us away from choices that may be disappointing.
Our hotel room was on the 17th floor and didn't have much of a view but that was no matter to us. We are looking forward to enjoying the views at the John Hancock Observation deck- tickets are included with your booking and concierge helps you book!
Love The Gwen and all that’s associated with it. Starting with our check in! We especially had a wonderful experience at the hotel bar. Mayra our server was so attentive, kind and very good at her job. The hostess Judie/Emily were very enthusiastic and helpful. Always have an amazing time at The Gwen.
I had breakfast at The Gwen’s restaurant and it was excellent. The food was fresh, well-prepared, and beautifully presented. A special thank you to Meredith for her amazing service—she was attentive, friendly, and made the experience even better. I would definitely come back just for breakfast again.
Big room, big bathroom, welcome cookies, free bottled water, tea and coffee at reception level for free in the morning till 9:30am.
No coffee machine and water Boiler in room, no “do not disturb” signs for door, we created our own, in order not to be woken up by room service.
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