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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Paid WiFi
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Outdoor furniture
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Garage
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Electric bicycle charging station
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Charcoal grill
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodations
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, offers rooms with custom décor inspired by signature sculptures, 65-inch flat-screen TVs, and free WiFi. Each room also includes a fully-stocked minibar and luxury bath amenities for a comfortable stay.
Culinary Delights
Guests can enjoy a unique dining experience at Circa Restaurant And Lounge, offering American fare for all meals. The rooftop terrace, Upstairs at the Gwen, provides panoramic city views and custom cocktails, perfect for a relaxing evening.
Fitness and Business Facilities
The hotel boasts a state-of-the-art fitness centre with a variety of equipment and yoga facilities. Additionally, the fully-equipped 24-hour business centre caters to all business needs, ensuring a productive stay.
Experience luxury and convenience at The Gwen - book your stay now to indulge in the best of Chicago's offerings.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised a deposit may be charged for incidentals upon arrival. Additional guests may incur extra charges (see hotel policies).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and costs USD 75 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.
Location
Guest Reviews
Thank you Meredith for your lovely service and good recommendation.
I stayed at The Gwen for business and had a great experience from check in, to doorman, to the complementary coffee and hot tea the atmosphere was very welcoming. My matress was very comfortable, room was great, no complaints! On my last night at the hotel, my colleagues recommended I stop at their rooftop. I met Judie at the hostess stand who welcomed me and gave me a walkthrough of the layout. She kindly said there was plenty of room for a solo traveler and I enjoyed a cozy seat by the fire pit. Then my server Daviel B. quickly came and gave me 5 star service. I look forward to staying here again! Thanks Daviel B. and Judie!!
We have stayed at The Gwen Hotel three times recently, in December, January, and February, and each visit has been absolutely incredible. It is hands down our favorite hotel in Chicago.
The property itself is stunning. The Art Deco design is elegant yet warm, the rooms are beautiful and impeccably maintained, and the overall atmosphere feels both luxurious and welcoming. The rooftop is truly one of the best in the city. The views, the ambiance, and the service up there are unmatched.
What truly sets The Gwen apart, though, is the people.
Our January stay was especially meaningful because we were celebrating my son’s birthday. When we walked into our room, it had been decorated for him, and they surprised him with his favorite dessert. It was thoughtful, personal, and so far beyond what we expected. Iris went above and beyond to make it special, and her attention to detail and genuine care meant more than she probably knows. She made our son feel celebrated and important, and that created a memory our family will never forget.
Luigi has also been wonderful each time we’ve stayed. Both he and Iris consistently make us feel welcomed back, remembered, and valued. That level of hospitality is rare.
After three stays in three months, I can confidently say the service is consistently exceptional. The Gwen is not just a beautiful hotel, it is an experience. We are already coming back again this month, which says everything.
We would not stay anywhere else in Chicago.
Luigi was a fantastic front desk representative, warm, friendly, sincere. Employees like him make all the difference when traveling on business. The hotel is fortunate to have him representing their Luxury Collection brand.
Everyone was great from valet to concierge, front desk and restaurant staff. Shout out to Luigi at front desk, he should get massive raise, great recommendations for things to do during our short visit. 20+ years of traveling to Chicago, Gwen is now our only hotel from now on. Thank you!
Luigi at the front desk was fantastic. Accommodations were great. Hotel is clean and staff is very helpful.
We would come back again!
Luigi at front desk was so very helpful in our check in!
Great experience with Judie and Davi.
The location of the Gwen is fantastic! I love that the hotel is attached to shops since the weather was freezing during my visit. The lobby and room decor is high level. The service with Adabel at check-in was great. My room was clean and spacious. My travel advisor worked directly with Francisco who confirmed the amenities that were included with my stay. I was pleasantly surprised with an upgraded suite on the 12th floor. Unfortunately, I was in town for a funeral but my hotel experience made my stay extremely comfortable. I’ll absolutely stay here again on my next visit to Chicago.
Truly the best place to stay in Chicago with an incredible team! Thank you, LuiGi, for a welcoming check in when we arrived!
Luigi is the best!!! He gave the best recommendations and was so helpful!
Everything
We had the absolute loveliest afternoon tea at The Gwen, and it truly made a 40th birthday celebration feel so special.
Judie was incredibly helpful from start to finish. She went above and beyond to make sure everything was perfect — attentive, warm, and so accommodating. She made us feel celebrated and cared for the entire time, which made the day even more meaningful.
The tea service was beautiful and delicious, the atmosphere was elegant yet comfortable, and thanks to Judie, the whole experience felt personal and memorable. We couldn’t have asked for a better way to celebrate such a milestone birthday.
Highly recommend for any special occasion! ✨
Have to give a shout out to luilli at the reception. Great personality, friendly, made the morning great! His Personal contact with customers, a great experience. We come every year, this was one of the best experiences on meeting luilli.
What a great experience! The staff were so kind - Judie welcomed us in and got us all set up and Kelly took care of us all night - and even got the fire restarted when it went out because it was so windy. Curling on the roof was so fun and a great, unique experience. The city is so pretty at night - highly recommend!
Judie is such a joy; a true gem. Very kind and warm personality who made us feel welcomed and cared for. We arrived and the kitchen had already closed, she was kind enough to get us some some nuts! We came back the next day for a quick bite and our waiter was Daviel. Daviel was very attentive and kind as well. The burrata was delish! Thank you again.
My room was not quite ready so I grabbed a small appetizer while I waited. Judie greeted me and Davieh was my server. Both were lovely and made my time while waiting go quickly! The hanks Judie and Davieh!
Amazing front desk staff and concierge. Luigi at check in made our experience extra special. We will be back!!! Hope he’s on duty when we return.
So helpful - Luigi took great care of us!
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