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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Lower bathroom sink
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Paid WiFi
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Outdoor furniture
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Garage
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Electric bicycle charging station
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Charcoal grill
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Bulk dispenser for toiletries
Review Highlights
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Property Description
Luxurious Accommodations
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago, offers rooms with custom décor inspired by signature sculptures, 65-inch flat-screen TVs, and free WiFi. Each room also includes a fully-stocked minibar and luxury bath amenities for a comfortable stay.
Culinary Delights
Guests can enjoy a unique dining experience at Circa Restaurant And Lounge, offering American fare for all meals. The rooftop terrace, Upstairs at the Gwen, provides panoramic city views and custom cocktails, perfect for a relaxing evening.
Fitness and Business Facilities
The hotel boasts a state-of-the-art fitness centre with a variety of equipment and yoga facilities. Additionally, the fully-equipped 24-hour business centre caters to all business needs, ensuring a productive stay.
Experience luxury and convenience at The Gwen - book your stay now to indulge in the best of Chicago's offerings.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please be advised a deposit may be charged for incidentals upon arrival. Additional guests may incur extra charges (see hotel policies).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not possible) and costs USD 75 per day.
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Internet
WiFi is available in the hotel rooms and costs USD 19.95 per 24 hours.
Location
Guest Reviews
What a DELIGHTFUL experience! Judie greeted us so warmly and could not have been more attentive and lovely. She genuinely made our experience a 10/10 and we can’t wait to come back. Juan was attentive and so friendly. Amazing experience for first rooftop drink of the season! Can’t wait to come back
Absolutely lovely experience! Rin (Catherine) our server and hostess (Judie) were so kind and helpful. Great HH deals, love the rooftop view and fires to keep ya warm when it’s still a bit cool. Only reason not 5 star is because the sauv blanc bottle we ordered was not very chilled when we received it. But on ice it was fine after a glass :) got charcuterie and Brussels…. Delicious appy vibe! Thank yewww!!
My husband and I came to celebrate our 10 year anniversary. Immediately upon check-in, Luigi at the front desk greeted us with red carpet treatment. He upgraded us to a bigger room and gave us a voucher for a free breakfast (which was delicious!) He also gave us many restaurant recommendations and offered to make us a reservation. He was generous, helpful and so nice! We so appreciate his hospitality and enjoyed our stay at this hotel. The room itself was spacious and very comfortable and clean.
Checking in was an absolute pleasure and Luigi was a phenomenal host. This is the first time that my lady has been to Chicago and he made her feel extremely welcome. In fact check-in was a lot of fun.
Judie and Kayla made our experience at The Gwen truly special. Really made us feel welcome and at home, we loved our stay!
Took my mom here for dinner and not only is the restaurant itself and the vibe absolutely incredible but Kayla, our server, was literally some of the best service you could ever ask for. She’s an amazing person in general chatting with us but her knowledge of the menu and the wine we ordered was legit impressive and that’s honestly an understatement. Everything was perfect and Kayla was a HUGE part of everything being amazing.
Had the best experience. We had just gotten engaged moments before and Judie was so lovely to us. We were sent glasses of champagne to celebrate, it was super special. Our server Davi was very accommodating and attentive. Thanks both for a lovely time.
The hotel is amazing and the service is impeccable.
VERY very disappointed in my stay at the Gwen, definitely will be my last! a business trip that was impossible to get business done on. Absolutely atrocious Wi-Fi and television connections, hardly could get on the internet and virtually zero TV service.. multiple calls to the front desk ruining my trip honestly. Better technology at a damn Holiday inn, but the kicker upon checking out.. yes CHECKING OUT, I got hit for a $1,200 deposit hold on my credit card and the only explanation was that "oh it would fall off" What sense does it make to bill me another $1,200 upon CHECKING OUT for a deposit hold??
Very shady...
WAY too many choices in Chicago not going to the Gwen again!
The experience was very good and the food super good. Layla and Judie are awesome. Thanks for youre atention. We return to the rooftop
Dear extended family were coming to The Gwen for a birthday celebration and I wanted to have a little welcome surprise waiting for them. I am so thankful that Concierge Russell Zwolinski answered my call! He sent me the most helpful link and walked me through the menu! He went above and beyond, and had the patience of a saint, dealing with a tech challenged lady. He is a gem! If the treats are as sweet as he is, it will be an even more outstanding weekend for the guests! Russell you are wonderful!! Thank you so very much!
Rooms really well appointed and beds were incredibly comfortable
Booking included breakfast - on arrival was told they would only honour for 2 (4 people on the booking) - staff were really unhelpful and left to us to resolve with booking.com (we are now out of pocket as breakfast was very expensive but was tied to the hotel based on two being able to eat)
Rooms serviced too late (one time after 6pm) and used chewing found in a napkin.
We had a great stay at The Gwen Chicago. We were in town for the Big 10 basketball tournament.
Excellent hotel. Very quiet – we heard no noise from the street (this is a city after all) or from rooms adjacent to ours (sides or above). This was a big deal for us as we stayed at The Pendry a few years ago (also a beautiful hotel), but we often awoke from sleep from the sound of police and ambulance sirens. This did not happen at The Gwen.
Location is also excellent. You can walk inside to the large mall across the street. Close to tons of restaurants and one block off the magnificent mile.
I would be remiss in not recognizing the services of the concierge (Russell). He was fantastic. So helpful and a really nice guy. Thanks Russell for your excellent service and advice during our stay.
Thank you Meredith for your lovely service and good recommendation.
I stayed at The Gwen for business and had a great experience from check in, to doorman, to the complementary coffee and hot tea the atmosphere was very welcoming. My matress was very comfortable, room was great, no complaints! On my last night at the hotel, my colleagues recommended I stop at their rooftop. I met Judie at the hostess stand who welcomed me and gave me a walkthrough of the layout. She kindly said there was plenty of room for a solo traveler and I enjoyed a cozy seat by the fire pit. Then my server Daviel B. quickly came and gave me 5 star service. I look forward to staying here again! Thanks Daviel B. and Judie!!
We have stayed at The Gwen Hotel three times recently, in December, January, and February, and each visit has been absolutely incredible. It is hands down our favorite hotel in Chicago.
The property itself is stunning. The Art Deco design is elegant yet warm, the rooms are beautiful and impeccably maintained, and the overall atmosphere feels both luxurious and welcoming. The rooftop is truly one of the best in the city. The views, the ambiance, and the service up there are unmatched.
What truly sets The Gwen apart, though, is the people.
Our January stay was especially meaningful because we were celebrating my son’s birthday. When we walked into our room, it had been decorated for him, and they surprised him with his favorite dessert. It was thoughtful, personal, and so far beyond what we expected. Iris went above and beyond to make it special, and her attention to detail and genuine care meant more than she probably knows. She made our son feel celebrated and important, and that created a memory our family will never forget.
Luigi has also been wonderful each time we’ve stayed. Both he and Iris consistently make us feel welcomed back, remembered, and valued. That level of hospitality is rare.
After three stays in three months, I can confidently say the service is consistently exceptional. The Gwen is not just a beautiful hotel, it is an experience. We are already coming back again this month, which says everything.
We would not stay anywhere else in Chicago.
Luigi was a fantastic front desk representative, warm, friendly, sincere. Employees like him make all the difference when traveling on business. The hotel is fortunate to have him representing their Luxury Collection brand.
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