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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.
Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.
Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.
Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!
Arkle is open Thursday to Saturday inclusive.
Please note that the hotel will pre-authorize your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorized.
The spa is open Thursday to Monday only.
Please note that the thermal suite in the spa is available to the guests for an extra charge of GBP 35 per room, for the duration of your stay.
Please note that payment must be from the original card used to make the booking.
Car parking charges when using the Grosvenor Shopping Center car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 10 years old stay for £35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Location. City centre so can't be bad.
She's a tired old lady in need of a revamp which is happening later this year.
Great location right in the centre of town. Beautiful room and extremely quiet.
Nothing really.
Stayed many times before and as usual very high standard. Room and Breakfast superb.
Everything perfect
Central: convenient car park: close to ‘historical sights’: great shopping.
Bit tired and dated
It’s closing down and I can see why. Nothing to recommend it I’m afraid
Overall lovely hotel, ACon system is very noisy, but the receptionist went over and above to find me a better room.
Breakfast was good, Jo welcomed us and she made sure we were comfortable and well looked after.
The bed was not comfortable and neither of us had a good nights sleep.
Room 336.
We were surprised that the room didn’t have a USB socket, and we had to contact reception for a plug. The shower was over the bath, which in our opinion was not what we expected. In this day and age we expected a walk in shower.
The whole experience was excellent
Everything was perfect
Nice setting, parking in main car park proved difficult to navigate to hotel . Needed some form of instruction.
Very tired, executive room bathroom poor state of cleanliness. Sink took forever to drain, same as bath. Door lock plate loose causing my wife in difficulty in getting out. Grouting and sealant with lots of black mold. No shower cap or soap bar.
Very warm welcome, upgrade explored and executed
Liked everything about it
Central
We loved our stay; the Grosvenor will be sadly missed. The staff were superb and the few tired bits just added to its charm like an old Ocean Liner on its last few trips.
Both lifts working would have been nice.
Dream hotel wanted to stay for years
Suprised birthday room food but she’s got some issues over past relationships so she lashed out and I didn’t feel comfortable staying so we came home she’s very anxious and went thru some horrible things younger
Still not trying to take it personal
Also couldn you please clearly inform
Bookings to state the 100 online as I have a long standing account iv earn a reasonable amount of trust
But moving forwards it was amazing in so supet we left early staff amazing decor surroundings
I do believe she might have left a couple of make up
But room 128
Ollie140890@hotmail. Com and I’m
Sorry for the inconvenience appreciate handling my embarrassment
Yours faithfully Oliver L W White
My guest in the moment
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