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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.
Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.
Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.
Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!
Arkle is open Thursday to Saturday inclusive.
Please note that the hotel will pre-authorize your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorized.
The spa is open Thursday to Monday only.
Please note that the thermal suite in the spa is available to the guests for an extra charge of GBP 35 per room, for the duration of your stay.
Please note that payment must be from the original card used to make the booking.
Car parking charges when using the Grosvenor Shopping Center car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 10 years old stay for £35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Central to Chester town
The carpets in the room were dirty and the room was so hot as was the quilt
Location, staff, premises.
Parking should be discounted
Old school elegance (door man, for instance) that you usually see only in old movies. Outstanding breakfast.
Nothing
Location
Very tired…
Location
Nothing
I loved the attentiveness from the reception staff. The personal touch of sitting you down and registering us in.
Fantastic hotel - very well maintained period hotel.
Really good sized room comfortable bed , good facilities, nice restaurant , very helpful and friendly staff.
Great location and lovely staff
The staff were incredible from beginning to end. Wouldnt hesitate to return.
The room was slightly slanted, making me a little dizzy.
An old grand hotel, beautifully decorated. Lovely to be served a continental breakfast. Car parking was linked to hotel. Hotel smelt wonderful every time we returned. Def lovliest hotel we have stayed in. Gutted its closing for refurb as would wish to return.
It was perfect…. Wouldnt change a thing!
Location
Bad plumbing! Toilet didn’t flush , shower didn’t drain!
Stains in bath, on carpet, curtains and windows.
Old musty rooms with no ventilation.
Old linen and pillows.
Central, quality
Everything
It was a little tired.
Lovely eggs benedict and a pot of tea and wholmeal toast....
Booked an executive room and asked for flowers to be put in the room as it was our 50th wedding anniversary. On arrival we had been allocated an upgrade to the Grosvenor Suit. Flowers were great and the room was enormous.
A very minor problem, my wife is in a wheelchair and we do find the lift is very small. We manage but it is very tight.
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