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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Concierge service
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Health or beauty spa nearby
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Indulge in individually decorated rooms with plush bathrobes and unique color schemes. Enjoy modern amenities like Sky channels, a DVD player, and complimentary WiFi for a comfortable stay.
Culinary Excellence
Savor exquisite dining at The Arkle restaurant with its prestigious 4 AA Rosettes or opt for casual fare at La Brasserie. Start your day with a Continental breakfast or upgrade to a full English spread for a delightful culinary experience.
Relaxation and Wellness
Unwind in the spa's Thermal Suite, herb sauna, and steam room, or pamper yourself with luxury treatments in the 5 treatment rooms. Take advantage of the salt grotto, foot baths, and more for a truly rejuvenating retreat.
Experience luxury and relaxation at its finest at our 5-star award-winning hotel. Book now for an unforgettable stay!
Arkle is open Thursday to Saturday inclusive.
Please note that the hotel will pre-authorize your credit or debit card up to the value of your booking plus GBP100.00 for any extras taken. Mastercard debit cards, Maestro or Visa Electron cannot be pre-authorized.
The spa is open Thursday to Monday only.
Please note that the thermal suite in the spa is available to the guests for an extra charge of GBP 35 per room, for the duration of your stay.
Please note that payment must be from the original card used to make the booking.
Car parking charges when using the Grosvenor Shopping Center car park are £15.00 per 24 hours.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 10 years old stay for £35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Location
Guest Reviews
Having stayed and dined several times at The Grosvenor I was pleased to find the place looking as good as ever and looked forwards to a quality Sunday lunch and overnight before departing to The Ritz by train London the following morning as part of our new year celebrations.
Our Sunday lunch experience was not the best as we felt ignored by a member of staff tapping away on a tablet while waiting to be seated, we also struggled to attract attention in the restaurant with the maitre d making only a brief appearance before disappearing, trying to replace missing cutlery and ask for basic condiments such as horseradish sauce was not easy. We discovered a faulty thermostat in our room made for a cold start the following morning. On checking out the main door to the hotel blew open exposing us to an icy chill which the receptionist acknowledged but still allowed my wife to struggle over on crutches to close it. I have written to the duty manager at the hotel who agreed our experience was not up to 5* standard and promised to make sure she would oversee our arrangements our next visit. I feel this was a poor show from restaurant and a poor response from the manager as we are unlikely to afford them an opportunity to restore our confidence in them, a disingenuous response from a 5 star hotel.
A classic beautiful historical building
The staff were extremely helpful and friendly. We stayed in a suite which was fantastic and, the food was exceptional.
I liked everything.
All the staff were polite and efficient. The room was lovely. Breakfast and lunch were great.
Paying extra for a hot breakfast . Would rather that was included in a higher price
Comfy bed and friendly helpful staff.
The room was dusty. The table hadn't been cleaned properly and the window frames were dirty. Would have liked more variety of food on the room service menu
The hotel lovely
The room amazing
The bar staff , not very polite, ignored us when we were asking for drinks .
This iconic hotel did not disappoint. The grandeur and character.
Nothing.
The continental breakfast was very good. The waiting staff were friendly and efficient
Nothing
A beautiful hotel in a great spot. The room was fine and the valet parking was exceptional.
Service at breakfast was truly awful. After being seated and getting our beverages it took 40 minutes, despite asking several times to get our food order. We were never asked how things were, whether we wanted more drinks or further food. This was despite there being numerous staff. The bar service was poor despite the prices being astronomical.
Food in the Brasserie was very nice, but again the service was very poor. My wife asked for horse radish sauce to accompany her meal. It arrived when she had almost finished her meal, along with a side dish of cauliflower cheese that should have accompanied the meal. There was also a long delay before our desserts arrived. When we complained we were given an apology but no explanation. The restaurant was by no means full and there seemed to be ample staff. On checkout our bill was totally wrong and took several calls to sort out - we were charged twice for the room and the hundred pounds that we paid on check in had not been refunded. Also a lot had been charged in gratuities for the totally inadequate service, which we did manage to get removed. These are not issues you would expect from any hotel and particularly from a famous five star hotel like the Grosvenor.
Staff were fantastic and very helpful, the room was a great size
Rooms were a bit tired which wasn’t expected at such a renowned hotel (though granted it is due a refurb) room didn’t match the images and was very dated decor. Breakfast included was only continental which we weren’t aware of when we booked, we paid to upgrade but cooked breakfasts have been standard in other hotels we have stayed at.
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