Hotel Estelar Altamira

Hotels
•
Hoteles Estelar
8.9 (1685 reviews)
Carrera 1 No 45-50 , Ibagué , co

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Good food variety
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
8.48
Some reviews indicated the hotel cleanliness could improve, particularly with reports of dirty areas in rooms.
Service
9.45
Consistently praised for excellent service and friendly staff.
Location
8.99
Recognized as one of the better options in the city, though some guests felt it did not align fully with 5-star standards.
Room Quality
8.44
Mixed feedback; some rooms described as outdated and needing maintenance.
Amenities
8.97
Facilities like the swimming pool and restaurants were well-received, but some areas needed attention.
Value for Money
8.43
Guests felt the price was somewhat high for the quality of the rooms and services.
Food and Beverage
8.98
The food received positive remarks, particularly breakfast and restaurant variety.
Overall Experience
9.45
Overall positive sentiments, with a strong inclination towards recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:59

Property Description

Luxurious Accommodation:
Experience 5-star spacious rooms at Hotel Estelar Altamira, equipped with cable TV, minibar, and air conditioning for your comfort.

Leisure Facilities:
Indulge in a variety of leisure activities including tennis courts, a gym, and a refreshing pool during your stay at Estelar Altamira.

Gastronomic Delights:
Savor a culinary journey with a selection of Italian, French, and Argentinean cuisine at La Toscana and Le Bistrot, or enjoy drinks and light bites at Bar El Aceituno and Las Palmas Parrilla y Snack Bar.

Book now to enjoy a luxurious stay at Hotel Estelar Altamira, conveniently located near Ibagué's financial center and just a short drive from the airport.

Important information:

When booking more than 9 rooms, special conditions and supplements may apply.

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodation plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.

Breakfast is not included for children under 11 years old when using existing beds and should be paid at the hotel upon check in.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

Pets are welcome for an additional fee of $130,000 COP per night. Dogs and cats are welcome. One per room (up to 13 kg). Pets cannot be left unattended. Select rooms only; restrictions apply. To request pet-friendly rooms, please contact the property at the number on your booking confirmation.

If you travel with your child under eighteen (18) years of age, you must present the minor’s identification document and the document corroborating the first degree of consanguinity (biological father - child) or first degree of civil kinship (adoptive parent - adoptive child).
If the minor does not travel in the company of his parents, it will be indispensable that the responsible adult delivers at the reception, in addition to the identification document of the minor, the permission of the parents with personal presentation before a notary public, together with the copy of the identification document of those who gave the authorization. Without this documentation, minors will not be allowed in the hotel. This is in accordance with the law.

Remember that Hoteles Estelar does not request bank information, passwords, security codes or credit or debit card details through WhatsApp, phone calls, text messages (SMS) or unverified emails.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: IBE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for COP 110,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1685 reviews
Cleanliness: 8.48
Service: 9.45
Location: 8.99
Room Quality: 8.44
Amenities: 8.97
Value for Money: 8.43
Food and Beverage: 8.98
Overall Experience: 9.45
A
Alisa • couple • co
8
2026-05-23 • via Nuitee
B
Barreiro • solo_traveller • co
9
Pros:

En general muy bueno

Cons:

Lo único que nos fue mal fue con la comida, precio/calidad por mejorar bastante

2026-05-23 • via Nuitee
W
WALL FROESSE • couple • co
10
2026-05-22 • via Nuitee
J
James • couple • co
8
Tranquilidad
Pros:

Tranquilidad

Cons:

No es del hotel pero dejan que la gente ponga música personal con parlantes afecta la tranquilidad

2026-05-21 • via Nuitee
H
Hada Elvia A. Londoño • solo_traveller • co
9
Pros:

Me gustó la comida y las instalaciones , personal muy amable y dispuesto! Las camas cómodas y sabanas muy limpias

Cons:

El aire acondicionado! No se si estaba dañado hacia mucho ruido.

2026-05-21 • via Nuitee
M
MULATA1982 • solo_traveller • co
6
Pros:

Muy lindo el lugar.
Excelente ubicación

Cons:

El desorden en el desayuno.
No había. Teníamos que esperar.
No había cubiertos.
Era una espera para todo.
Muy mal planeado .

2026-05-19 • via Nuitee
O
Oscar • extended_group • co
10
Mejor No Pudo Ser excelente Servicio
Pros:

La Comodidad

Cons:

Nos Gustó Todo a Mi Esposa Y Mi Hijo .

2026-05-19 • via Nuitee
J
Jhon • family_with_children • co
9
Experiencia agradable
Pros:

Los horarios de piscina y jacuzzi

Cons:

El servicio del spa, respuestas con las reservas muy lenta, y duramos 2 días ubicando al personal

2026-05-19 • via Nuitee
A
Angelica • family_with_children • co
10
Pros:

La comida

Cons:

El parque de niños muy descuidado

2026-05-19 • via Nuitee
J
Juliana • family_with_children • co
8
Buena opción con comida costosa
Pros:

Espacios cómodos, personal muy amable, la piscina la disfrutaron mucho mis hijos

Cons:

Dos cosas: los precios de los restaurantes me parecieron excesivamente altos. Una carne 100.000 pesos colombianos me parece demasiado para un corte normal, un postre (tarta de queso) 45.000 también me parece exagerado…ni en los mejores restaurantes de Bogotá.
El otro tema fue que mis hijos querían usar el jacuzzi y un funcionario les dijo que era con “reserva”…esa información no nos la dieron en el check in, no estaba publicado en las “reglas” del jacuzzi y en general no vi ninguna comunicación al respecto. Al final mis hijos no pudieron ingresar…

2026-05-19 • via Nuitee
C
Cesar • couple • co
9
Excelente opción entre calidad y precio, sumando la comodidad.
Pros:

El servicio en general es muy bueno, la atención del personal y la comida es muy buena en las opciones de restaurantes que tienen.

Cons:

Le falta un poco de modernización de las instalaciones sobretodo en las habitaciones. Son cómodas y limpias pero conservan la misma de CV oración y distribución de hace 10 años o más

2026-05-18 • via Nuitee
L
luis enrique • solo_traveller • co
10
Pros:

Solamente una crítica a los uniformes de los salvavidas, son muy atentos y con los uniformes parecen gamines.

2026-05-17 • via Nuitee
M
MARIA FERNANDA • family_with_children • co
9
2026-05-16 • via Nuitee
N
Nicole • couple • co
8
2026-05-11 • via Nuitee
M
melissa • solo_traveller • uy
10
Pros:

Todo muy bien

2026-05-09 • via Nuitee
D
Daniel • solo_traveller • uy
10
Pros:

Excelente hotel

Cons:

Nada todo bien

2026-05-09 • via Nuitee
C
Claudia Velasquez • solo_traveller • co
10
Pros:

Everything

Cons:

The asked for my sons birth certificate

2026-05-08 • via Nuitee
O
Oscar Andrés • family_with_children • co
9
Cons:

La calidad de la carne del restaurante se puede mejorar

2026-05-07 • via Nuitee
L
Luis • couple • co
10
Pros:

Es mi hotel favorito

2026-05-06 • via Nuitee
E
Edgar Andrés • couple • co
9
2026-05-06 • via Nuitee