Marwell Hotel Winchester South

The parking was good, the bar was good, my disappointment was I wanted 1slice of toast and a cup of coffee, I take meds in the morning and can only eat minimally, they said I had to pay £10.80 p that was the cheapest on the breakfast menu, I declined and went elsewhere,

Car parking was . Restaurant service good have been better. Food was not good and not worth the money

The hotel is a little tired and could do with a bit of tlc in some areas. But overall it’s a great hotel in fantastic surroundings. It’s peaceful clean and comfortable. Will definitely book here again if we are needing to stay in this area.

Unusual property, perfect location next to Marwell zoo. Staff very attentive & helpful, especially the receptionist who checked us in. Swimming pool area a little dated, with dangerously slippery floor. Used restaurant for evening meal, food overpriced for what we had, also hot offerings at breakfast were cold

The hotel it self is lovely but the poor condition of my room was terrible. It hadn’t been cleaned not hoovered or dusted their was stains on the walls the room was in very poor condition.
The bathroom was terrible no plug for the bath shower head was covered in lime scale none of the taps had been wiped.
It’s was very disappointing as this was ment to be a special trip as it was our wedding anniversary and had an animal experience book in the zoo.
To be honest to leave a nice clean home and pay for a room that was in that state was shocking. If the management was to spend some money in sorting out them poor standard they have let in fall into the hotel would be amazing. Seems like money could be more important than the standard of the hotel.
The big question is why have management left it to get in this state ?

Always a great stay here. A little quirky but I like that. Lovely staff and great food. Loads of parking!

Lovely location with the woods around and a quirky unique place with nice bedroom but needs a little upgrade and a bit of gardening around the area outside. Very clean inside and staff were friendly and helpful.

It was good and also enjoy using the pool

Nice location and nature around bug

Great location for visiting Marwell Zoo. However, the hotel desperately needs a refurb. The room was dirty and needed updating - the bathroom countertop was rotten and falling apart, the toilet bowl was stained, the radiator was rusty, walls marked, etc, etc. Quite dressing really. It was definitely overpriced for the quality of accommodation provided. The breakfast was also very basic and overpriced for what was provided, especially £10 for a toddler who just ate some weetabix. The hotel has so much potential. Please please do a total update.

Property with great potential but requires a bit of investment and ground maintenance. We were told dinner is only available at 19:30.a bit too late for families with kids.

Really good staff . Very helpful

Uncomfortable bed with dip when lying down. Bar closed and no food available when checked in just before 11pm. Bathroom in need of modernisation, shower over the bath had poor water pressure, shower curtain didn’t fully reach the bath. Hot room when arrived and no aircon, unable to leave the room patio door open as this leads to a shared balcony with no room security. Basic breakfast on offer, quality of the food was cheap but plentiful, coffee on offer was instant and dispensed from a pump flask!

Two night stay at Marwell Zoo.Nice 'safari' style hotel situated right next to the Zoo. Plenty of convenient parking and quite an unusual hotel but also very nice. Pleasant comfortable room and bar area. Nice but unexceptional breakfast, but overall very good value!

They were strict on check in being 3pm yet when I went to the desk at 3pm they were having issues.It is good they have a restaurant on property and the food is good.The wifi is absolute garbageeeeeeeee in the room.The wifi seems to only work well in the lobby area.The only proper customer service I experienced was at the restaurant.

Check in asked questions about taxi reception had no idea the girl very polite but poorly informed about general info. Breakfast was cold and poor as food kept running out as no one checking it so people had to keep asking them to refill, they ran out of fruit an white bread and still had another hour breakfast service to go
Came back in evening and asked for cocktail but could not as no ice for drinks as machine broke then a satalight went down so problem with tvs. The room was really lovely but out side of balcony doors it was grating running along all the rooms which you could stand on as fire exit aswell but did not feel safe as anyone could walk to your room.

Bed covers was very bad we noticed some spots 'looks like blood spots' and it was not clean in general.

The hotel has been run down and is unkempt compared to 5 years ago. Pool didn't look like it had been cleaned in years with grime all around it.
TV remote didn't work and room was less than average would have been better booking a Premier Inn

I have stayed 10 years in a row,( take my grandchildren to marwell zoo so needed a bed for the nite)hotel needs updating , over the years , you have stopped the drawing pack for children , done away with the fabulous games room , took away the game controll in the lobbey ist floor , let the play park deteriate.and stopped free entry to the soft play up the road.
Marwell zoo has and is completing an update so would be lovely for you to follow suit , go back to what you used to do , make children happy to stay in the hotel.

The internet was sketchy.
The staff helped rectify this problem.
I like the concept of forest surrounding the bungalows.