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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Heating
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Terrace
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Hot tub/Jacuzzi
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Dry cleaning
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Currency exchange
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Accessible parking
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Electric vehicle charging station
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Indoor pool
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Outdoor furniture
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience ultimate relaxation at Charltons Banff with a steam room, indoor mineral pool, and hot tub. Unwind in comfort with deluxe rooms, lofts, and kitchenettes, some featuring gas fireplaces and mountain views.
Convenient Services
Enjoy free property-wide wifi, ski and golf storage, and complimentary bike rentals in the summer. Benefit from spacious bathrooms with bathrobes, comfortable seating areas, and services like fax, photocopying, and paid covered parking.
Ideal Location
Located on Banff Avenue, just a short walk from downtown shopping and dining, Charltons Banff offers easy access to Sunshine Village Ski Resort and Banff Upper Hot Springs. Book now for a memorable Alpine-style getaway!
If 5 or more rooms are booked, different policies and supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Private parking is possible on site (reservation is not needed) and costs CAD 15.70 per day.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
close to all the action of banff town without being right in the center - restaurants, grocery, and stores all within walking distance. train station is 15-20 mins walking or 5 min car ride. the price (for essentially a 2bed/1 bath with kitchenette) was decent for it being the beginning of summer peak season and a relatively late booking.
it was nice having a kitchenette in our room to make an easy dinner or reheat leftovers, but you would need to bring your own oil & spices as this is not like an airbnb.
there is an indoor pool and hot tub but we never used them - too tired after being in the parks all day!
staff was friendly and very helpful. no breakfast at the lodge but there is a water/coffee bar and a fruit bowl.
parking should be included for the price. there were several hairs clumped on the bathroom and kitchen floors when we arrived - like it hadn't been swept or vacuumed properly. the layout of the lodge was also quite odd and became a running joke in the family about how to find our room as we were on the side quite a bit aways from the elevator.
there's no breakfast in the lodge itself; we were given vouchers for a sister restaurant ($15 off per day, regardless of the number of people staying in the room) but ended up not using them -- went to the local grocery and bought things to prepare ourselves.
our 2 rooms were connected by a shared kitchenette and bathroom, but only one bedroom had a door to the shared area - and it was the one with the AC unit. the other bedroom did not have a door and got a bit warm.
Good location, clean, small kitchen. Decor old but we liked that. Pool and hot whirlpool.
Car parking charge.
Clean, had everything necessary for a functional stay, dog friendly, good location
Rooms are a little dated but that's ok!
We loved the junior suite. The hotel staff is very nice.
Our room is spacious and clean.
The pool and hot tub- loft option. Easy parking, the staff
It was a little under maintained in the room.
Location and pet friendly
It’s a bit tired … and dated
Tiles are falling off the wall in pool area
Location, size of rooms was good, tv’s and beds were good.
For the cost per night, somethings could be improved, like better utensils in the small kitchenette, the air conditioning noise from the room next door was loud overnight making.it difficult to sleep. The provided map of the facility could be improved and clearly show the stair access, some salt and pepper sachets would have been useful
As indicated above everything was adequate
We had to ask for sheets and pillows for the pull out bed. We specified 3 guest and thought it would be obvious we’d need bedding for the third
I love character and have stayed here before
Our room was completely uneven. We live in an older home, so I’m fine with squeaks and imperfections, but our entire room was on an angle and made you feel dizzy based on how uneven the flooring was, we found four cherry pits all over one side of the bed on the floor, pool was closed, but was not disclosed in advance to me and they said we could use the Royal Canadian next-door, but it was about four buildings down and not convenient at all. Called for a late checkout at noon and a guy came in at 11 even though we were yelling that we were still in the room and then we went to open the door he was gone. Our TVs were barely working, and it would cut in and out of a black screen, and then when it did have a screen, it would be shaky.
Close to town and quiet.
The only thing I had a problem with iOS the bathroom door was heavy to pull and there was mold on the ceiling and on the walls. That turned me right off seeing that. The room we stayed in 211.
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