Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
High cost for value
Aging amenities
Noise issues

Categories

Cleanliness
7.53
While many mentioned clean rooms, some reviews indicated issues with clogs and dust.
Service
9
Staff were noted as friendly and welcoming overall.
Location
9.04
A consistent positive, with many guests appreciating proximity to downtown and attractions.
Room Quality
7.99
Rooms were generally clean but noted issues like old appliances and noise interference.
Amenities
7.02
Amenities were lacking with issues regarding hot tub closure and additional fees.
Value for Money
6.98
High prices relative to offerings, complaints about charges and quality expectations.
Food and Beverage
6.53
Low expectations with limited offerings noted in reviews.
Overall Experience
8.3
A mix of positives and negatives with a good central experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities
Experience ultimate relaxation at Charltons Banff with a steam room, indoor mineral pool, and hot tub. Unwind in comfort with deluxe rooms, lofts, and kitchenettes, some featuring gas fireplaces and mountain views.

Convenient Services
Enjoy free property-wide wifi, ski and golf storage, and complimentary bike rentals in the summer. Benefit from spacious bathrooms with bathrobes, comfortable seating areas, and services like fax, photocopying, and paid covered parking.

Ideal Location
Located on Banff Avenue, just a short walk from downtown shopping and dining, Charltons Banff offers easy access to Sunshine Village Ski Resort and Banff Upper Hot Springs. Book now for a memorable Alpine-style getaway!

Important information:

If 5 or more rooms are booked, different policies and supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 15.70 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 1166 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.02
Value for Money: 6.98
Food and Beverage: 6.53
Overall Experience: 8.3
A
Albert • couple • ca
8
Great place
Pros:

The pool, steam room, and hot tub was so relaxing. The king loft room upgrade was also appreciated.

Cons:

Had to walk outside to get to the pool area.

2026-02-13 • via Nuitee
T
Travis • family_with_children • ca
10
2026-01-26 • via Nuitee
Q
Quinn • couple • ca
3
Pay more and get something nicer then this hotel
Pros:

Only thing we liked is that this hotel is in Banff. Location I guess.

Cons:

Old outdated hotel, relatively dirty room as they’re just so old. Have to walk outside to get to hot tub. Motel style building. Had to pay extra 15$ for parking. Pay more and stay somewhere nicer.
Unless you’re young and want to just party and you don’t care.

2026-01-25 • via Nuitee
T
Takayuki • extended_group • gb
8
2026-01-24 • via Nuitee
Y
Yang • couple • ca
10
2026-01-22 • via Nuitee
P
Paul • extended_group • ca
9
Great place overall, though the pillows were quite firm, which is a matter of personal preference.
Pros:

The location was excellent, and our room was clean, cozy, and warm.

Cons:

The pillows were extremely stiff and firm. This might be fine if you prefer that style, but I personally found it uncomfortable and had trouble sleeping because of it.

2026-01-20 • via Nuitee
A
Andrew • family_with_children • ca
9
Pros:

Since there were four of us we used your lounge both nights we were there and Adrian who worked the 3-11 pm shift was helpful and attentive. He helped fix the TV so we could watch the hockey game and got us anything we needed/requested. He chatted with us when time permitted and was pleasant and informative. We appreciated that personal connection.

Cons:

The bed was a little too soft.

2026-01-19 • via Nuitee
W
Wright • solo_traveller • au
10
2026-01-19 • via Nuitee
P
Patsy • couple • us
5
Would not stay there again or recommend it to a friend.
Pros:

There was no breakfast

Cons:

I think the room did not meet the amount we paid for them. Our room did not have a standing shower. We had a room with a small window facing the side of the building instead of a view and they were indicating they had vacantes.

2026-01-19 • via Nuitee
S
Susan • couple • ca
4
一般
Cons:

两卧室套房有一间没有门，没有客厅，只有一个小厨房。住两家人有点尴尬。但地理位置很好，也算班夫小镇上比较便宜的了。

2026-01-19 • via Nuitee
M
Mark • couple • ca
8
A very good option for Banff
Pros:

Access to the room a bit early and the upgraded room we received.
The room was clean and looked after well by cleaning staff.

Cons:

Wish there was a pool / gym and available snacks

2026-01-19 • via Nuitee
J
John • extended_group • au
4
Housekeeping was poor,phone didn’t work, dirt spa ,overall disappointing
Pros:

Staff some were good

Cons:

Spa had to get reception to turn it on most days,it also needed a vacuum to remove stones and dirt from the bottom

2026-01-16 • via Nuitee
M
Marsha • family_with_children • ca
6
Pros:

Good layout of the rooms. Beds comfortable.

Cons:

Poorly stocked kitchenette and the wifi was very glitchy.

2026-01-15 • via Nuitee
Z
Zhaoying • couple • ca
10
2026-01-13 • via Nuitee
Q
Qazi Zohaib • family_with_children • ca
9
2026-01-13 • via Nuitee
R
Robert • couple • ca
9
I’ll be back
Pros:

Staff, pool, location, next to ski shuttles

Cons:

Climate control a little finicky

2026-01-11 • via Nuitee
R
Robert • solo_traveller • ca
9
I’ll be back
Pros:

Convenient,clean, nice staff, good hot tub and pool ,great location

2026-01-11 • via Nuitee
A
Anderson • couple • ca
9
2026-01-10 • via Nuitee
D
Denys • couple • ca
3
2026-01-07 • via Nuitee
T
Taylor • family_with_children • ca
10
2026-01-05 • via Nuitee