Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Cons:
High cost for value
Aging amenities
Noise issues

Categories

Cleanliness
7.53
While many mentioned clean rooms, some reviews indicated issues with clogs and dust.
Service
9
Staff were noted as friendly and welcoming overall.
Location
9.04
A consistent positive, with many guests appreciating proximity to downtown and attractions.
Room Quality
7.99
Rooms were generally clean but noted issues like old appliances and noise interference.
Amenities
7.02
Amenities were lacking with issues regarding hot tub closure and additional fees.
Value for Money
6.98
High prices relative to offerings, complaints about charges and quality expectations.
Food and Beverage
6.53
Low expectations with limited offerings noted in reviews.
Overall Experience
8.3
A mix of positives and negatives with a good central experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:34

Property Description

Luxurious Amenities
Experience ultimate relaxation at Charltons Banff with a steam room, indoor mineral pool, and hot tub. Unwind in comfort with deluxe rooms, lofts, and kitchenettes, some featuring gas fireplaces and mountain views.

Convenient Services
Enjoy free property-wide wifi, ski and golf storage, and complimentary bike rentals in the summer. Benefit from spacious bathrooms with bathrobes, comfortable seating areas, and services like fax, photocopying, and paid covered parking.

Ideal Location
Located on Banff Avenue, just a short walk from downtown shopping and dining, Charltons Banff offers easy access to Sunshine Village Ski Resort and Banff Upper Hot Springs. Book now for a memorable Alpine-style getaway!

Important information:

If 5 or more rooms are booked, different policies and supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 15.70 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 1194 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 7.02
Value for Money: 6.98
Food and Beverage: 6.53
Overall Experience: 8.3
D
Dhanani • solo_traveller • ca
8
2026-05-15 • via Nuitee
D
Daniel • couple • ca
8
2026-05-15 • via Nuitee
M
Mark • couple • ca
8
Great value and well located
Pros:

Close to everything so you can walk into town and to restaurants. Large clean room

Cons:

I would have liked reasonably priced Tesla EV charger. In general EV chargers in Banff are now very slow and over priced.

2026-05-07 • via Nuitee
T
Taunja • extended_group • ca
10
Stayed overnight with my family. Great location and very welcoming staff
Pros:

Great location

Cons:

Parking was a little tight

2026-05-04 • via Nuitee
N
Nadine • solo_traveller • ca
5
Pros:

The location was great. The pool area was clean.

Cons:

The front door deadbolt didn't lock. One front desk staff member wasn't eager to help fix it or call maintenance to fix it. Once I asked to speak to a manager he finally called maintenance to fix the door. We had to wait for over an hour for the lock to be fixed to functioning. When we finally spoke to the manager he offered nothing to us as compensation for the inconvenience of wasting our time and delaying us from enjoying our vacation as we were forced to wait as the door lock was being fixed. These types of basic security measures should be checked in between guests.

The room floor was filthy; as if it wasn't vacuumed or, mopped.

One of the TVs was disconnected and not working.

2026-05-01 • via Nuitee
T
Tha Mee • extended_group • ca
9
It was short and we wanted to stay longer
Pros:

The hot tub and pool

Cons:

The location was a bit far

2026-04-27 • via Nuitee
R
Roberta • family_with_children • ca
1
Pros:

Not good at all. Dog shit on my new boots from walking in the stupid MOTEL ..

Cons:

The whole thing

2026-04-27 • via Nuitee
S
Serena Lorynn • couple • ca
8
I’d come back for sure just because of the great staff!
Pros:

Staff was lovely, gave us an upgrade which was fantastic. Easy to check in and get to our room.

Cons:

The room was quite cold on arrival and throughout.

2026-04-21 • via Nuitee
C
Christopher • solo_traveller • us
9
Great place to stay in Banff!
Pros:

I enjoyed everything about this room. It had a great size for 1 or 2 people. The bathroom was fine and the shower pressure was exceptional. I came here for skiing and the shuttle to the resorts would pick up right next to the hotel. This hotel doesn't have a restaurant but there are many options in each direction within a minute or two.

Cons:

Spiral stair case in the loft could be a downside for some. I didn't mind it but you do need to use the staircase to get from the bed to the bathroom which in the middle of the night can be a bit risky.

2026-04-17 • via Nuitee
J
JIA-PEI • extended_group • ca
10
2026-04-14 • via Nuitee
R
rita • couple • ca
10
great
Pros:

all was great

Cons:

could have breakfast included

2026-04-13 • via Nuitee
H
Helena • family_with_children • ca
10
2026-04-10 • via Nuitee
Y
Yong-Ching • family_with_children • ca
7
位置方便、房間配置佳、但隔音差
Pros:

位置就在班夫大街上，不論要搭機場接駁、雪場接駁、或市區公車都非常方便，步行至班夫小鎮中心也不遠。
停車場旁有專門的雪板儲藏室，存放雪具方便又安全。
旅館櫃檯旁有免費冷水/熱水/咖啡/茶/蘋果，住宿期間不用擔心飲用水的問題。
我們選擇住在這裡的主因是因為這邊有我們需要的一大床加兩小床房型，且是在隔開的兩個區域，再加上廚房餐廳，廁所洗手台在外面很方便，我們很滿意房內的格局。
我們遇到一位非常熱心友善的員工，讓我們在退房當天早上寄放行李後還能去滑雪再回旅館換裝、重整行李及打包雪板袋，然後才搭車去機場，真的非常感謝他！

Cons:

隔音真的很差。不只房間內臥房及浴室的門無法有效隔音，房間與隔壁房間及窗外走道都幾乎沒有隔音。我們有一晚就躺在床上聽著隔壁房的電視劇台詞到凌晨兩點才關電視，可以清楚聽到隔壁電視的對話，隔壁房客人聲也可以，但內容比較聽不清楚，可能是電視靠著牆所以傳音更清晰。窗外走廊有人經過的腳步聲或說話聲就像在耳邊一樣，而半夜睡覺時間還是會有人從窗外經過，然後開關其他房間的房門也很大聲。總之隔音是一大問題。
另外雙人床很容易晃動，旁邊的人一翻身我就被吵醒一次，枕頭舒服但太高，睡完會肩頸痠痛。

2026-04-09 • via Nuitee
Y
yvon • solo_traveller • ca
10
Agréable séjour avec la famille.
Pros:

Sa situation au centre ville. La qualité de la literie. La propreté des lieux . La faune qui s’est invité sur le terrain de l’hôtel (chevreuils) et à proximité (wapiti). La tranquillité des lieux.

Cons:

Le tapis du rez de chaussé devrait être changé, rampe d’escalier menant à la mezzanine à réparer

2026-04-08 • via Nuitee
K
Kristi ♡ • family_with_children • ca
7
2026-04-08 • via Nuitee
S
Sebastian • couple • ch
9
gemütlich und entspannt
Pros:

gemütlich und sehr freundliches Personal

2026-04-02 • via Nuitee
J
Jasveer • couple • ca
8
Good
Pros:

Close to everything

Cons:

That had to pay for the parking

2026-04-02 • via Nuitee
N
Nick • couple • us
10
2026-03-25 • via Nuitee
D
Dina • family_with_children • ca
8
Pros:

Close to city center. Parking available. Spacious rooms. Good value for what you pay.

2026-03-23 • via Nuitee
A
Ambar • couple • au
10
Pros:

The rooms are very comfortable and the staff are very accommodating

2026-03-23 • via Nuitee