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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Heating
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Terrace
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Hot tub/Jacuzzi
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Dry cleaning
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Currency exchange
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Accessible parking
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Electric vehicle charging station
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Indoor pool
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Outdoor furniture
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV outside property
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience ultimate relaxation at Charltons Banff with a steam room, indoor mineral pool, and hot tub. Unwind in comfort with deluxe rooms, lofts, and kitchenettes, some featuring gas fireplaces and mountain views.
Convenient Services
Enjoy free property-wide wifi, ski and golf storage, and complimentary bike rentals in the summer. Benefit from spacious bathrooms with bathrobes, comfortable seating areas, and services like fax, photocopying, and paid covered parking.
Ideal Location
Located on Banff Avenue, just a short walk from downtown shopping and dining, Charltons Banff offers easy access to Sunshine Village Ski Resort and Banff Upper Hot Springs. Book now for a memorable Alpine-style getaway!
If 5 or more rooms are booked, different policies and supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Private parking is possible on site (reservation is not needed) and costs CAD 15.70 per day.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
The bed was comfortable.
After paying $1,250.00 for two below average rooms they asked us to pay to park at the hotel, our TV wouldn't work properly even though we had a employee come to our room and lighting was poor, Derek.
The location was very good, close to the downtown. They have the facility of parking as well.
The room was bit of old style and a slightly damage especially walls. The beds weren't that comfortable.
Very close to banff downtown
It was expensive for not much amenities. Also I didn't understand why the resort tax or fee..
. * I enjoyed my stay and the friendly service.
Add more vegetarian options.
We stayed in the kitchenette suite, we are very comfortable. The kitchen facilities ate complete & very useful. The 2 bedrooms were very much appreciated. Its like home away from home!
The shampoo & condtioner, handwash were not refilled, almost empty when we start using it in the room. All other things were very good!
close to all the action of banff town without being right in the center - restaurants, grocery, and stores all within walking distance. train station is 15-20 mins walking or 5 min car ride. the price (for essentially a 2bed/1 bath with kitchenette) was decent for it being the beginning of summer peak season and a relatively late booking.
it was nice having a kitchenette in our room to make an easy dinner or reheat leftovers, but you would need to bring your own oil & spices as this is not like an airbnb.
there is an indoor pool and hot tub but we never used them - too tired after being in the parks all day!
staff was friendly and very helpful. no breakfast at the lodge but there is a water/coffee bar and a fruit bowl.
parking should be included for the price. there were several hairs clumped on the bathroom and kitchen floors when we arrived - like it hadn't been swept or vacuumed properly. the layout of the lodge was also quite odd and became a running joke in the family about how to find our room as we were on the side quite a bit aways from the elevator.
there's no breakfast in the lodge itself; we were given vouchers for a sister restaurant ($15 off per day, regardless of the number of people staying in the room) but ended up not using them -- went to the local grocery and bought things to prepare ourselves.
our 2 rooms were connected by a shared kitchenette and bathroom, but only one bedroom had a door to the shared area - and it was the one with the AC unit. the other bedroom did not have a door and got a bit warm.
Good location, clean, small kitchen. Decor old but we liked that. Pool and hot whirlpool.
Car parking charge.
Clean, had everything necessary for a functional stay, dog friendly, good location
Rooms are a little dated but that's ok!
We loved the junior suite. The hotel staff is very nice.
Our room is spacious and clean.
The pool and hot tub- loft option. Easy parking, the staff
It was a little under maintained in the room.
Location and pet friendly
It’s a bit tired … and dated
Tiles are falling off the wall in pool area
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