SureStay by Best Western Salt Lake City Downtown

Hotels
•
SureStay Collection by Best Western
7 (687 reviews)
1009 S Main St , Salt Lake City , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean and comfortable rooms
Cons:
Unsafe location
Cleanliness issues
Inconvenient room layouts

Categories

Cleanliness
5.89
Some rooms reported issues with cleanliness, but overall feedback was mixed.
Service
7.86
Staff was described as friendly and helpful.
Location
4.9
Location is considered unsafe and far from conveniences.
Room Quality
6.85
Rooms were generally comfortable, with issues regarding the bed spread cleanliness.
Amenities
7.88
Breakfast offerings received praise.
Value for Money
8.34
Considered good value due to cheap pricing.
Food and Beverage
7.39
Good breakfast, though there were times offerings were empty.
Overall Experience
6.86
Mixed reviews overall, with some significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:50

Property Description

Convenient Location
Located just 15 minutes from Salt Lake City International Airport, City Creek Inn & Suites Salt Lake City offers easy access to the city's attractions and business centers.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with modern amenities such as a refrigerator, cable TV, and coffee maker. Each room also features a hairdryer and ironing facilities for your convenience.

Relaxation and Connectivity
Take a dip in the seasonal outdoor pool, stay connected with free WiFi and wired internet in the lobby, and make use of fax and copy services at the 24-hour front desk. Whether for business or leisure, City Creek Inn & Suites has you covered.

Book your stay now at City Creek Inn & Suites Salt Lake City for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7
Based on 687 reviews
Cleanliness: 5.89
Service: 7.86
Location: 4.9
Room Quality: 6.85
Amenities: 7.88
Value for Money: 8.34
Food and Beverage: 7.39
Overall Experience: 6.86
S
SCOTT • extended_group • us
10
2026-06-19 • via Nuitee
R
Renee • solo_traveller • us
6
2026-06-18 • via Nuitee
M
Maximilian Cornelius • couple • de
2
Cons:

Zimmer war nicht bereit nach der Anreise.
Preis-Leistung nicht gerechtfertigt.

2026-06-14 • via Nuitee
A
Aaron • couple • us
10
2026-06-14 • via Nuitee
D
Dennis • solo_traveller • us
10
2026-06-13 • via Nuitee
S
Samantha • family_with_children • us
3
2026-06-12 • via Nuitee
K
Khalil • extended_group • us
1
Pros:

Nothing

Cons:

It has bed bugs!

2026-06-11 • via Nuitee
L
Larry • couple • us
1
Bugs in bed, no refund, black mold in a nasty shower.
Pros:

Location to huntsman cancer institute.

Cons:

We have family @ Huntsman cancer institute & wanted a close, responsibly priced motel. We checked in around1:30 pm. Left for the hospital arrived back at the motel around 8:pm. Showered in a nasty shower with a lot of black mold and pulled the sheets back for bed time. The sheets looked shuffled as if they weren’t changed. There were lil black spots in the sheets, brushed a few off, decided to take a closer look, the black spots were bugs. Let the front desk know we were leaving and ask for a refund, they declined a refund. I’m sure there’s a bed bug policy & we should’ve been refunded. Never again will I stay there. Nasty gross!

2026-06-10 • via Nuitee
C
Carlos Rafael • solo_traveller • us
9
Pros:

We were very pleased with the cleanliness of the room. The staff consistently replaced the towels and removed the trash, which helped keep everything fresh and comfortable. We also enjoyed the breakfast and appreciated the variety and quality offered. In addition, the hotel has a great location, making it convenient to access nearby attractions, restaurants, and other amenities. Everything in the room worked well, including the air conditioning, TV, microwave, and mini fridge. These are essential amenities for a comfortable hotel stay, and it was great to have them all functioning properly. Overall, we had a very positive experience.

Cons:

The sink area had a very large countertop, which I loved because it provided plenty of space for our personal items. However, one thing I did not like was that the soap dispenser was located too far from the sink, making it inconvenient to wash our hands. Additionally, the faucet was quite small, so we had to lean down more than expected to get enough water. While this was not a major issue, improving the sink setup would make the bathroom more comfortable and user-friendly.

2026-06-08 • via Nuitee
K
Kim • solo_traveller • us
9
Pros:

A quiet and clean hotel!

2026-06-04 • via Nuitee
P
philippe • solo_traveller • fr
9
Pros:

Confort de la literie, emplacement pas très éloigné du centre a pied
Petit déjeuner très copieux

Cons:

Rien

2026-06-03 • via Nuitee
E
Eric • couple • us
7
2026-06-02 • via Nuitee
T
Tamás János • solo_traveller • hu
8
2026-05-31 • via Nuitee
A
alev irem • solo_traveller • nl
8
2026-05-31 • via Nuitee
S
Steven • solo_traveller • us
7
Can't beat the price for downtown SLC
Pros:

Really good price for SLC, so close to downtown amenities, U of U hospitals, attractions etc. Well kept grounds, safe, gated.

Cons:

It's close to transitional housing and services, so while the area may be within a half mile of the better parts of SLC downtown & amenities, a couple of blocks next to the hotel have groups of unhoused people congregating, sleeping and sitting on the street.

2026-05-30 • via Nuitee
P
Pankit • solo_traveller • in
5
2026-05-29 • via Nuitee
K
KUBO • solo_traveller • jp
7
Cons:

エアコン、換気扇の音がうるさい。

2026-05-29 • via Nuitee
K
Katherine • solo_traveller • us
3
Looks like “slum lord” accommodations!
Pros:

Short distance to different places downtown.

Cons:

Electrical lightings inadequate & lamp shades are stained with holes/scratches on them; light fixtures, switches are haphazardly put together especially the air conditioning and heating unit, looks like a fire hazard and accident waiting to happen! I was on the ground floor and the windows have flimsy plastic locks on them. However, the front desk person assured me that the outside fences are pretty high, “no need to worry.” The curtains are stained with holes in them and the blackout curtain, 1 left panel only, was stuck and broken. The water is lukewarm only. The front desk area has a worn out 2 seater couch and a few high chairs around. The concierge personnel (both day & night shifts) have limited communication skills or maybe language barriers?

2026-05-25 • via Nuitee
B
Bob • solo_traveller • us
8
2026-05-25 • via Nuitee
C
Christine • couple • us
9
Pros:

I liked the lighted gated community for safety.

2026-05-25 • via Nuitee