SureStay by Best Western Salt Lake City Downtown

Hotels
•
SureStay Collection by Best Western
6.1 (610 reviews)
1009 S Main St , Salt Lake City , US
+1 801-355-4567

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Complimentary breakfast often praised (waffles, good coffee)
Gated parking/secure parking available
Some guests found rooms comfortable and clean
Good rates/value for money mentioned
Cons:
Location often considered unsafe or inconvenient (requires car, far from hospital)
Noise issues (loud neighbors, street noise) reported frequently
Housekeeping inconsistencies (sheets not changed, minimal cleaning)
Room maintenance problems: old TVs, odd bathroom layouts, occasional bad smell

Categories

Cleanliness
5
Mixed reports: several reviews praise very clean rooms, but multiple guests reported dirty or smelly rooms and poor housekeeping (sheets not changed, only trash emptied). Overall leans below average.
Service
6.5
Mixed service sentiment: staff are often described as friendly and helpful, but there are repeated complaints about inconsistent housekeeping and at least one hostile/chaotic reception incident; overall slightly above average due to helpful front-desk mentions.
Location
4
Generally negative: multiple guests note an unsafe or rough neighborhood, noise from outside, and that the hotel is far from key destinations (requires a car).
Room Quality
5
Mixed to below average: some comfortable beds and spacious rooms, but frequent complaints about noise, odd layouts (e.g., sink in bedroom), old/nonworking TVs, and minor maintenance issues.
Amenities
7.5
Positive: gated parking and basic necessary services are available and praised; complimentary breakfast and parking are recurring positives that raise this category.
Value for Money
7
Generally positive: several guests mention a good rate and decent value for a basic stay, despite some shortcomings in other areas.
Food and Beverage
7
Mostly positive: breakfast (including waffles and coffee) is frequently praised, though a few guests noted issues with quality (stretched waffle batter, weak coffee, absent orange juice).
Overall Experience
6.8
Mixed overall: experiences range from pleasant simple stays to uninhabitable rooms for some guests. Strengths (breakfast, parking, occasional friendly staff) offset weaknesses (location, noise, housekeeping).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Located just 15 minutes from Salt Lake City International Airport, City Creek Inn & Suites Salt Lake City offers easy access to the city's attractions and business centers.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with modern amenities such as a refrigerator, cable TV, and coffee maker. Each room also features a hairdryer and ironing facilities for your convenience.

Relaxation and Connectivity
Take a dip in the seasonal outdoor pool, stay connected with free WiFi and wired internet in the lobby, and make use of fax and copy services at the 24-hour front desk. Whether for business or leisure, City Creek Inn & Suites has you covered.

Book your stay now at City Creek Inn & Suites Salt Lake City for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Guest Reviews

6.1
Based on 610 reviews
Cleanliness: 5
Service: 6.5
Location: 4
Room Quality: 5
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7
Overall Experience: 6.8
D
Denise • couple • us
10
2026-10-29 • via Nuitee
N
Nikita • solo_traveller • us
7
Pros:

Very clean but a little run down. They provide everything you may need but there are no frills. Good coffee and breakfast.

Cons:

Location is not great. You need a car.

2026-10-26 • via Nuitee
L
Leo • couple • us
10
2026-10-23 • via Nuitee
R
Ruiqi • couple • us
6
2026-10-22 • via Nuitee
S
Sandos • couple • us
8
2026-10-21 • via Nuitee
H
Heather • family_with_children • us
8
2026-10-20 • via Nuitee
K
Kenny • family_with_children • us
8
Cons:

The bed

2026-10-20 • via Nuitee
D
Devin • couple • us
3
Pros:

Friendly staff. Very odd rooms. No sink the bathroom... instead it was in the bedroom w/out a mirror.
Most problematic is that it was unbearably loud. Thumping above our heads and shouting thru the night. Ugh.

Cons:

Very odd rooms. No sink the bathroom... instead it was in the bedroom w/out a mirror.
Most problematic is that it was unbearably loud. Thumping above our heads and shouting thru the night. Ugh.

2026-10-15 • via Nuitee
L
Leo • couple • us
10
2026-10-15 • via Nuitee
J
Jennifer Anna • couple • it
8
2026-10-14 • via Nuitee
L
Leo • couple • us
10
2026-10-13 • via Nuitee
R
Ray • extended_group • us
7
Cons:

Housekeeping emptied the trash cans but only pulled the sheets up on the bed. Didn’t change sheets or even move pillows.

2026-10-13 • via Nuitee
L
Leo • couple • us
10
2026-10-13 • via Nuitee
J
Jude • solo_traveller • us
8
Pleasant for a simple stay.
Pros:

It was quiet. Gated parking. Comfortable king bed.

Cons:

A few minor maintenance issues, but nothing too bad.

2026-10-10 • via Nuitee
M
Michael • solo_traveller • us
1
So bad I turned around and walked out
Pros:

It was so bad that I checked in, took one look at the room, and got on my phone to look for another hotel immediately. It was awful. I didn't stay there that night it was so bad.

Cons:

It was dirty the TV didn't work it was noisy it was hot it was uninhabitable

2026-10-09 • via Nuitee
D
de Goede • solo_traveller • nl
5
Pros:

De bedden waren goed. De ruime kamer. Er was aandacht besteed aan het vouwen van wcpapier en handdoeken jn leuke vormpjes.
Je kon zelf wafels maken bij het ontbijt.
Personeel is aardig en vriendelijk.

Cons:

De locatie viel erg tegen. Dit was in een onveilige achterbuurt waar mensen duidelijk aan de drugs zaten. Onze eerst ervaring bij de receptie was met een schreeuwende verslaafde die dreigend was naar het personeel en de politie erbij haalde. Tijdens ons verblijf veel geluidsoverlast zowel binnen als buiten. Tijdens ons verblijf meermaals politieauto's voor de deur gezien.

2026-10-08 • via Nuitee
J
James • couple • us
6
Pros:

Good rate for room and excellent breakfast.

Cons:

TV was old and remote control didn’t work very well.

2026-10-07 • via Nuitee
M
Maxim • couple • md
3
Bad
Cons:

It was noise, the room smelled very bad. And it looked nothing like the pictures.

2026-09-18 • via Nuitee
C
Cristian • couple • br
10
2026-09-18 • via Nuitee
R
Roberta • family_with_children • it
9
CAMERE MOLTO ACCOGLENTI E PULITE, BUONA COLAZIONE E BUONA POSIZIONE VICINO ALLE FERMATE DEL BUS
Pros:

LA CAMERA ERA VERAMENTE ACCOGLIENTE E PULITISSIMA, BUONA COLAZIONE

2026-09-17 • via Nuitee