Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.5 (5385 reviews)
Felberstraße 4 , Vienna , AT
+43 1 981110

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location near Westbahnhof and public transport
Friendly and helpful staff (multiple mentions, free upgrade reported)
Clean and comfortable rooms reported by several guests
Good breakfast mentioned by some reviewers
Convenient access to shops and restaurants
Cons:
Outdated/worn rooms, old carpets and small single beds
In-room amenities missing or not working (kettle, fridge, minibar)
Noise issues (ventilation, street noise) and occasional maintenance problems
Isolated reports of unfriendly staff and poor service instances
Shower/bathtub problems (leaking water, noisy/faulty tubs)

Categories

Cleanliness
7
Generally reported as clean and tidy in several reviews, though specific issues were mentioned (mould in sanitary area, old carpets) that lowered perceived cleanliness.
Service
8.5
Multiple mentions of very friendly and helpful staff, free upgrade and attentive reception; isolated reports of unfriendly or absent reception staff but overall service sentiment is positive.
Location
9
Consistently praised for excellent location near Westbahnhof, tram stops and easy access to shops and stations; proximity repeatedly highlighted as a key positive.
Room Quality
6.5
Rooms described as comfortable and clean by some, but frequently noted as small, somewhat worn/outdated with issues (old carpets, noisy ventilation, small single beds, bathtub/shower problems).
Amenities
6
Several complaints about missing or non-working in-room amenities (no kettle/fridge/microwave, minibar/fridge locked or broken, towels retrieval required), lowering this score.
Value for Money
7.5
Mixed feedback: some guests noted good price and value, others felt the property was too old for the price. Overall sentiment balances to the target rating.
Food and Beverage
7
Breakfast described as plentiful and staff attentive in some reviews, but issues reported (yoghurt not replenished, a poor service incident at the bar) give a moderately positive rating.
Overall Experience
8.5
Many guests reported a pleasant stay and willingness to book again due to location, cleanliness and helpful staff, though some notable negatives (amenities, room condition, occasional rude staff) tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Location

Guest Reviews

7.5
Based on 5385 reviews
Cleanliness: 7
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 6
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 8.5
S
Sebastian • family_with_children • at
9
Pros:

Sehr zuvorkommendes Empfangspersonal

2026-10-31 • via Nuitee
M
Max • solo_traveller • at
6
2026-10-31 • via Nuitee
D
Daniela • couple • at
7
Für unseren Aufenthalt in Wien Bank Austria Open perfekt
Pros:

Lage und der Preis

2026-10-31 • via Nuitee
K
Kormos • couple • hu
9
Kellemes, kényelmes szállás. Minden közel van, tiszta rendezett a környék is.
Pros:

Bőséges reggeli. Figyelmes személyzet. Mindenhez közel.

Cons:

Nem volt olyan.

2026-10-31 • via Nuitee
S
Salin • family_with_children • at
4
2026-10-31 • via Nuitee
W
Walter • family_with_children • at
8
2026-10-31 • via Nuitee
S
Sebastian • family_with_children • at
9
2026-10-31 • via Nuitee
J
Jörg • family_with_children • at
10
2026-10-31 • via Nuitee
N
Nöst • family_with_children • at
8
2026-10-30 • via Nuitee
D
Dam Wichers • extended_group • nl
8
Pros:

Prima kamer. Zoals ze zelf aangeven is het niet de allernieuwste kamer met wat verouderd sanitair, maar wel schoon en allemaal heel comfortabel. De mensen waren heel aardig en de locatie is ook top. Je zit op ongeveer vijf minuten lopen van de Westbahnhof. Met de tram ben je dan in een kwartier bij het hoofdstation. Lopend kom je ook snel in de grotere winkelstraten van de stad.

2026-10-30 • via Nuitee
H
Hoise • family_with_children • at
10
Pros:

Sehr freundliches Personal! Gute Ausstattung und Lage

2026-10-30 • via Nuitee
M
Martina • family_with_children • at
7
Pros:

top lage, nettes personal, preis leistung ok

Cons:

schimmel im sanitärbereich, alte teppiche auf dem fußboden

2026-10-30 • via Nuitee
A
Anita • family_with_children • hu
10
2026-10-30 • via Nuitee
K
Kröll • solo_traveller • at
8
2026-10-30 • via Nuitee
J
Johannes • couple • at
6
Pros:

Lage

Cons:

Abgewohnt man merkt dass es geschlossen wird

2026-10-29 • via Nuitee
A
Achintya • couple • in
7
2026-10-29 • via Nuitee
F
Felice Flavio • solo_traveller • it
8
Pros:

posizione vicino alla stazione e alla Wienerstadt Halle

Cons:

la doccia all'interno della vasca con il braccio che non stava dritto e quindi l'acqua tendeva a bagnare fuori

2026-10-29 • via Nuitee
A
Andrea • solo_traveller • at
6
Pros:

Tolle Lage, perfekt

Cons:

Frühstücksraum war es zu kalt, und das Joghurt wurde nicht nachgebracht.

2026-10-29 • via Nuitee
S
santner • extended_group • at
8
Cons:

Kühlschrank war abgesperrt, jedoch eingeschalten und sehr laut!!!!!

2026-10-29 • via Nuitee
H
Hulicia • family_with_children • at
7
2026-10-28 • via Nuitee