Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (5060 reviews)
Felberstraße 4 , Vienna , at

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 5060 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
A
AMR • solo_traveller • eg
8
2026-06-20 • via Nuitee
N
Natasha • family_with_children • it
10
2026-06-20 • via Nuitee
H
Hsuehyen • couple • cz
7
2026-06-20 • via Nuitee
萩原 • solo_traveller • jp
8
Pros:

朝食が色々あって良かった。ただ、日本のようにサラダ種類がもっとあったほうがよい。

2026-06-19 • via Nuitee
G
gottfried • solo_traveller • at
8
2026-06-19 • via Nuitee
K
Kröll • solo_traveller • at
8
2026-06-18 • via Nuitee
B
Bashar • extended_group • iq
8
2026-06-18 • via Nuitee
G
Gabriela • couple • at
8
2026-06-18 • via Nuitee
S
Svetlana • couple • at
8
2026-06-18 • via Nuitee
S
Sonja Trendler • solo_traveller • at
5
2026-06-17 • via Nuitee
J
Joachim • solo_traveller • at
10
2026-06-17 • via Nuitee
B
Bischof • solo_traveller • at
8
Pros:

Lage, Personal

2026-06-17 • via Nuitee
T
Tetiana Semenova • solo_traveller • de
10
2026-06-16 • via Nuitee
B
Birgit • solo_traveller • de
7
Pros:

Lage. Fahrradstellplatz. Freundlichkeit

Cons:

Frühstück ist teuer

2026-06-16 • via Nuitee
W
Willi • solo_traveller • de
7
Pros:

Es war rundum soweit OK

Cons:

Die Bar hatte an beiden Tagen kein Weizenbier.
Eine eMail von der Infotheke hat mich bis heute nicht erreicht.

2026-06-15 • via Nuitee
M
Manuela • couple • at
7
wir waren (abgesehen vom Geruch) sehr zufrieden. für eine Nacht total OK
Pros:

sehr zentral, freundliches Personal. Wir wollten früher einchecken, Personal war sehr entgegenkommend und wir durften dann auch früher auf unsere Zimmer.

Cons:

es roch sehr sehr unangenehm in unserem Zimmer!!!!🤢
sollte bitte überprüft werden! dringend

2026-06-15 • via Nuitee
A
Anders • solo_traveller • se
9
Pros:

Very convenient location near Westbahnhof. Friendly and accomodating staff. Rooms a bit old, but perfectly comfortable, and with a nice view from the upper floors. Cozy bar in the reception area.

2026-06-15 • via Nuitee
P
Philip • solo_traveller • at
8
Alles top bis auf das zweimalige nicht funktionieren der zimmerkarte
Pros:

Preis Leistung

Cons:

Zimmerkarte hat zwei mal nicht funktioniert und ich musste deshalb zur Rezeption

2026-06-15 • via Nuitee
S
Susanne • solo_traveller • at
8
2026-06-15 • via Nuitee
F
Franz • solo_traveller • at
7
2026-06-15 • via Nuitee