Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (5348 reviews)
Felberstraße 4 , Vienna , at
+43 1 981110

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Location

Guest Reviews

7.6
Based on 5348 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
G
Gaby • solo_traveller • de
5
Pros:

Gute U-BAHN Anbindung

Cons:

Zimmer zur vierspurigen Straße, war sehr laut. Im Preis war keine Klimaanlage, keine Minibar enthalten. Nur gegen Aufpreis von 25 €.
Zimmer sind renovierungsbedürftig, Teppichboden etc.

Preis- Leistungsverhältnis nicht den Erwartungen entsprochen.

Mitarbeiter in der Bar sehr unkompetent!

2026-08-29 • via Nuitee
M
Martin • couple • at
10
2026-08-29 • via Nuitee
J
Joshua • couple • cr
10
Comfy, quiet and relaxing.
Pros:

The location, staff and a really comfortable room and bathroom.

Cons:

There was nothing wrong with it. The location was perfect for getting to restaurants, parks and other places in Vienna.

2026-08-29 • via Nuitee
B
Bayley • couple • au
10
Perfect
Pros:

The staff

2026-08-28 • via Nuitee
V
Vincent • family_with_children • be
7
2026-08-28 • via Nuitee
K
Kauppila • solo_traveller • fi
9
2026-08-27 • via Nuitee
C
Christoph • solo_traveller • de
7
2026-08-27 • via Nuitee
H
Hana • solo_traveller • cz
8
Pros:

Location, nice receptionist

Cons:

Really narrow garage entrance

2026-08-27 • via Nuitee
I
ia • family_with_children • ge
1
Pros:

"Terrible rooms, no air conditioning, and outdated furniture. It’s highly questionable how this hotel managed to get a 4-star rating."

2026-08-27 • via Nuitee
A
Alana • couple • au
8
2026-08-27 • via Nuitee
V
VINCENZO • couple • it
5
2026-08-27 • via Nuitee
N
Natalie • extended_group • de
4
Wir würden das Hotel leider nicht empfehlen
Pros:

Zentrale Lage am Westbahnhof bei der man schnell in die Innenstadt kommen kann. Das Bett war recht bequem

Cons:

Die Zimmer ( bei uns 2 Standardzimmer) waren sehr verwohnt und die Wände und Türrahmen teilweise kaputt.
Grob sauber war es wohl. Die Stockflecken ignorieren wir mal. Für einen Stadttripp bei dem man nur im Zimmer schläft war es in Ordnung. Weiterempfehlen würden wir die Unterkunft aber tatsächlich nicht. Hier lohnen sich ein paar Euro sicher. Am negativsten war allerdings das extrem unfreundliche Personal. Ein Lächeln kostet nun wirklich nichts.

2026-08-27 • via Nuitee
K
Kamil • solo_traveller • pl
10
2026-08-26 • via Nuitee
R
Rozemarijn • couple • nl
9
2026-08-25 • via Nuitee
A
Abdullah • solo_traveller • tr
8
Pros:

Odalar geniş, rahat ve temizdi.

Cons:

Otopark girişi felaket, aracınızı çizmeden giriş yapmak neredeyse imkansızdı.
Ayrıca odalarda klima yok. Yola bakan odalarda pencere açık olduğunda dışarıdan özellikle trafik ışıklarından çok gürültü geliyordu.

2026-08-25 • via Nuitee
P
Peter • couple • au
8
Good value hotel next to Westbahnhof
Pros:

This hotel is very well located for train travellers using Westbahnhof station in Vienna. It is just a few minutes walk to the platforms. The room was clean and comfortable, even though the decor was a little dated. We had a Privilege room and breakfast was included in the rate. The breakfast buffet provided a huge range of food. The staff member at check-in was welcoming and helpful. Overall, the hotel provides good value for money, with the main feature being its location next to the mainline and underground train stations.

Cons:

The decor needs a refresh.

2026-08-25 • via Nuitee
P
Pytel • solo_traveller • pl
6
2026-08-25 • via Nuitee
J
Juan David • extended_group • de
6
2026-08-25 • via Nuitee
S
Susanne • couple • at
9
Cons:

Einfahrt Tiefgarage viel zu eng!!!

2026-08-24 • via Nuitee
C
Cristina • solo_traveller • it
8
2026-08-24 • via Nuitee