Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (4619 reviews)
Felberstraße 4 , Vienna , at

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 4619 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
C
Claudia • family_with_children • ch
10
2026-02-14 • via Nuitee
T
Theodosia • couple • gr
10
2026-02-14 • via Nuitee
A
Adelina • solo_traveller • at
10
Pros:

Der Empfang war sehr angenehm und herzlich empfangen

Cons:

Ich war mit allem zufrieden, es gibt nichts was mir nicht gefallen hat

2026-02-12 • via Nuitee
A
Angelo • family_with_children • it
10
2026-02-12 • via Nuitee
H
Hans1 • solo_traveller • at
10
Preiswert, sauber und super Lage
2026-02-12 • via Nuitee
D
Daniel • couple • at
8
Hat eigentlich alles gepasst :)
Pros:

Zentrale Lage, freundliches Personal, sauberes Zimmer

Cons:

Einrichtung etwas in die Jahre gekommen.

2026-02-12 • via Nuitee
S
serena • family_with_children • it
8
Pros:

Hotel molto carino, stanza abbastanza grande e molto ben insonorizzata. La posizione è favolosa sia per ragg l'aeroporto che per muoversi con la metro.

Cons:

In camera nonostante avessimo spento i termosifoni la notte era un caldo soffocante

2026-02-12 • via Nuitee
E
Eva-Maria • family_with_children • at
10
2026-02-10 • via Nuitee
D
Donard • family_with_children • xk
10
Pros:

It was very clean,
Staf is very polite and helpful

2026-02-09 • via Nuitee
D
Dieter • solo_traveller • at
10
Sehr angenehmer Aufenthalt
Pros:

Alles

Cons:

Nichts

2026-02-09 • via Nuitee
I
InchMar • family_with_children • de
9
Super für Städtetrip
Pros:

Nähe zum Centrum und Bahnhof.

2026-02-09 • via Nuitee
P
Paulina • couple • gb
7
Pros:

The location, the staff was also very nice.

Cons:

No kettle to boil the water in the room. And coffee in the bar downstairs ridiculously expensive - €11 for an americano and an espresso.

2026-02-08 • via Nuitee
P
Philipp • solo_traveller • at
8
Angenehm
Pros:

Standort, Lage, Empfang

Cons:

Vermeintlich alter Teppich im Zimmer

2026-02-08 • via Nuitee
L
LJupco • couple • mk
8
Ok
Cons:

Parking ist zu teuer

2026-01-31 • via Nuitee
J
Johann • solo_traveller • at
9
2026-01-31 • via Nuitee
M
MARIA TERESA • extended_group • es
8
2026-01-30 • via Nuitee
S
Shinhong • couple • kr
6
2026-01-30 • via Nuitee
A
aykut • family_with_children • tr
8
2026-01-30 • via Nuitee
G
George • family_with_children • at
9
2026-01-29 • via Nuitee
H
Hans • couple • au
8
2026-01-29 • via Nuitee