Hotel Mercure Wien Westbahnhof

Hotels
•
Mercure
7.6 (4619 reviews)
Felberstraße 4 , Vienna , at

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Old rooms
Poor cleanliness

Categories

Cleanliness
7.24
Several reviews mentioned that the rooms were not very clean, with dirt reported and a lack of maintenance.
Service
8.21
Some positive feedback on staff politeness, although there were concerns about the reception experience.
Location
9.25
Many reviews praised the excellent location near transport links.
Room Quality
6.7
Multiple mentions of the rooms being old and needing renovations.
Amenities
7.23
Basic amenities are present, but some guests expected more for the price.
Value for Money
6.69
Concerns about the high price relative to the quality received were common.
Food and Beverage
7.24
Mix of reviews; breakfast quality was noted as good, but some were disappointed by the selection and price.
Overall Experience
8.21
Overall positive sentiment noted, despite some significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:41

Property Description

Convenient Location
Hotel Mercure Wien Westbahnhof is perfectly situated next to the Westbahnhof Train and Underground Station, making it a prime choice for travelers. With easy access to the city centre and the airport shuttle stopping right outside, convenience is at your doorstep.

Modern Amenities
Enjoy the hotel's spacious lobby, unwind in the sauna, or sip on expertly crafted cocktails and wines at the stylish bar. The on-site restaurant, Westside, offers a delightful culinary experience with a mix of international dishes and Austrian delicacies.

Exploration Made Easy
Hop on the U3 underground line for a quick 7-minute ride to the city centre or take a leisurely stroll to the nearby Mariahilfer Straße shopping street. Hotel Mercure Wien Westbahnhof ensures that your exploration of Vienna is seamless and enjoyable.

Book your stay at Hotel Mercure Wien Westbahnhof now to experience comfort and convenience at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: VIE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.6
Based on 4619 reviews
Cleanliness: 7.24
Service: 8.21
Location: 9.25
Room Quality: 6.7
Amenities: 7.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 8.21
A
Anthony • couple • gb
8
2026-03-07 • via Nuitee
B
Bojan • couple • hr
7
2026-03-07 • via Nuitee
S
Sara • solo_traveller • hu
1
Never again
Pros:

Nothing

Cons:

One of my worst Mercure experiences and I’ve been to 100+ countries. A month later and I still don’t have the invoice I was promised. I was told I would have this at check out. I waited and waited and they told me they would email me it. Now I’ve gone back and forward with mercure for weeks about this. Honestly go to motel one instead

2026-03-07 • via Nuitee
A
Alexander • solo_traveller • nl
7
2026-03-07 • via Nuitee
G
Gerhard • solo_traveller • at
7
2026-03-06 • via Nuitee
P
Paul Francis • family_with_children • de
8
2026-03-06 • via Nuitee
B
Bauschi82 • family_with_children • at
8
2026-03-06 • via Nuitee
B
Bianca Hammer • family_with_children • at
5
Für eine Nacht ok
Pros:

Empfang und Check-In waren einwandfrei und gingen sehr flott und unkompliziert. Frühstück ist sehr gut und eine große Auswahl.

Cons:

Barpersonal hat uns um 23:30 nicht mehr bedient und meinte die Bar sei geschlossen, obwohl Öffnungszeiten bis 00:00 Uhr wären.
In der Dusche ist schon sehr viel Schimmel und wir haben einen Händeabdruck im Badezimmer gehabt der wie aus einem schlechten Horrorfilm aussah (blutig/braun keine Ahnung).

2026-03-05 • via Nuitee
M
Marharyta • extended_group • ua
10
Краще за будь-які очікування
Pros:

Зручне розташування: до туристичних локацій пішки хвилин 20. Поруч є магазини і вокзал.
Гарний інтер'єр і приємний персонал. Швидко допомогли нам вирішити всі питання.
Номер хороший, достатньо просторий і зручний.

2026-03-05 • via Nuitee
A
Arianna • family_with_children • gr
10
2026-03-05 • via Nuitee
H
Herbert Derfler • solo_traveller • at
10
Alles perfekt!!!
2026-03-04 • via Nuitee
J
Jan • couple • cz
7
2026-03-04 • via Nuitee
A
Aline • solo_traveller • at
8
Gut
Pros:

Nähe zum Bahnhof

Cons:

Zimmer erwas altmodisch

2026-03-04 • via Nuitee
A
Anita • family_with_children • at
9
2026-03-04 • via Nuitee
M
Manfred • solo_traveller • at
8
2026-03-03 • via Nuitee
D
Dawn • solo_traveller • gb
10
Excellent
2026-03-02 • via Nuitee
W
Wolfgang • couple • at
5
Cons:

Schimmel im Badezimmer

2026-03-02 • via Nuitee
S
Simon • solo_traveller • at
8
2026-03-02 • via Nuitee
D
Daliborka • family_with_children • at
9
2026-03-01 • via Nuitee
K
Kornelia • family_with_children • at
9
2026-03-01 • via Nuitee