Mercure Andorra

Hotels
•
Mercure
8.1 (3763 reviews)
C/ de la Roda # 2 , Andorra la Vella , ad

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Excellent food quality
Cons:
Limited electrical outlets
Room furnishings could be improved
Noise from adjacent rooms

Categories

Cleanliness
8.04
Generally positive comments on cleanliness, though there are mentions of discomfort with the state of furnishings.
Service
8.41
Overall positive feedback about helpful and attentive staff across several reviews.
Location
8.66
Multiple mentions of the excellent location of the hotel, with easy access to local attractions.
Room Quality
7.6
Comments mention discomfort with bed quality and room fixtures, affecting the rating.
Amenities
7.83
Spa mentioned positively, but some amenities like plugs have been criticized.
Value for Money
7.89
Mixed reviews regarding price and value, with some comments on high breakfast costs.
Food and Beverage
8.25
The buffet and breakfast rated positively, indicating good food quality.
Overall Experience
8.12
Overall satisfaction with a few critical comments, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:42

Property Description

Luxurious Spa and Wellness Facilities
Hotel Mercure boasts a free spa with an indoor swimming pool, hot tub, Turkish bath, and sauna. Relax and rejuvenate in style during your stay.

Family-Friendly Amenities
With a games room for children and spacious common areas, Mercure Andorra ensures a comfortable and enjoyable stay for families.

Convenient Location for Shopping and Skiing
Located in the commercial centre of Andorra la Vella, our hotel is perfect for both shopping enthusiasts and skiing lovers. Don't miss the opportunity to experience the best of both worlds at Mercure Andorra. Book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge will be applied. Also, please keep in mind that a maximum of two pets are allowed and that there's no weight limit.

Limited hotel parking is available on a first-come, first-served basis (located at the Novotel Andorra) and is subject to a surcharge.

Please take into account that half-board rates do not include beverages.

The wellness and gym area are free for our guests; the schedule should be consulted with the hotel reception.

It is not mandatory to wear a swimming cap and flip-flops.

Changing rooms and lockers are available for a charge of 2 EUR.

Towels are available free of charge.

Please note that the wellness will be unavailable for technical reasons from 06th to 10th of May.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 26 per day.

  • Children and extra bed policy

    Children ages 16 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.1
Based on 3763 reviews
Cleanliness: 8.04
Service: 8.41
Location: 8.66
Room Quality: 7.6
Amenities: 7.83
Value for Money: 7.89
Food and Beverage: 8.25
Overall Experience: 8.12
N
Nuno • couple • pt
8
Pros:

Localização
Estacionamento

Cons:

Quartos antiquados

2026-02-14 • via Nuitee
M
Manon • couple • fr
4
Décevant
Cons:

Très grosse déception.

J’avais réservé cet hôtel en avance, pensant profiter de prestations à la hauteur d’un 4 étoiles. Malheureusement, je me suis vite rendu compte qu’il s’agissait plutôt d’un établissement bas de gamme, accessible à tout public, bien loin du standing attendu.

L’espace spa/détente annoncé n’a rien de relaxant : on se croirait dans une piscine municipale. Ambiance extrêmement bruyante, cris d’enfants (je ne comprends même pas qu’ils soient autorisés dans ce type d’espace censé être calme), adultes tout aussi bruyants… Les panneaux « silence » ne servent visiblement à rien, et aucune surveillance n’est assurée pour faire respecter les règles.

La chambre est plus petite que ce que laissent penser les photos. Mais le pire reste la nuit : réveillées à 5h du matin par des voisins de palier complètement ivres et très bruyants. L’hôtel n’est pas responsable de leur comportement, mais clairement de l’isolation phonique inexistante.

Nous avons tenté de leur demander de faire moins de bruit, sans succès. Nous avons ensuite contacté la réception, mais cela n’a rien changé : le vacarme a continué, et pour finir, des personnes sont même venues toquer à notre porte.

Le lendemain, j’ai demandé un geste commercial à l’accueil. On m’a simplement répondu de remplir un formulaire… que je devais envoyer moi-même. Aucune prise en charge sur place, aucun réel sens du service client.

Le service est très décevant, et les prestations ne sont absolument pas dignes d’un hôtel 4 étoiles. Expérience très négative.

2026-02-14 • via Nuitee
F
Fortuny Gutierrez • extended_group • es
10
2026-02-14 • via Nuitee
R
Rafael • couple • es
8
Bien pero necesita una puesta al día
Pros:

La ubicación

Cons:

Instala algo antigua

2026-02-13 • via Nuitee
C
Christine • couple • fr
10
Pros:

L'emplacement....près du centre... ainsi que le parking a proximité

2026-02-12 • via Nuitee
S
Steeve • solo_traveller • fr
10
2026-02-12 • via Nuitee
M
María Lourdes • extended_group • es
9
2026-02-12 • via Nuitee
M
Mykola • solo_traveller • ua
8
2026-02-11 • via Nuitee
A
Alex • couple • es
3
Molt decebut amb l'hotel.
Cons:

A l'habitació del costat estaven fent obres(paret a paret). Només acceptaven canvi per una habitació pitjor(habitació individual per a dos). Vaig dir que si no era habitació amb llit de matrimoni volia reembolso (ja que era el que havia contractat per a una nit romàntica) i ho van rebutjar dient que no era la seva política d'empresa tornar els diners. Jo no havia estat informat de les obres (taladro amb percutor, molt molest). No va ser fins que vaig demanar el full de reclamacions oficial i demanar parlar amb el responsable del hotel dient que era una il·legalitat les solucions que em proposaven per un problema que no era meu, va ser aleshores quan em van donar una habitació superior, sense sorolls i amb llit de matrimoni. No m'esperava aquest tracte d'un hotel 4 estrelles.

2026-02-11 • via Nuitee
J
Jose Antonio • solo_traveller • es
8
2026-02-11 • via Nuitee
D
DELPHINE • family_with_children • fr
8
2026-02-10 • via Nuitee
D
DELPHINE • family_with_children • fr
8
2026-02-10 • via Nuitee
J
joan marc • solo_traveller • es
4
Sin mas
Pros:

Cèntric

Cons:

Vam reservar per 2 persones i en arribar ens van dir que la reserva estava feta per 1 sola persona. Vam haver de pagar 80€ mes. Per tant, el preu que surt es per persona

2026-02-09 • via Nuitee
T
thierry • couple • fr
8
2026-02-09 • via Nuitee
M
Miguel • solo_traveller • es
6
Cons:

Esta muy anticuado

2026-02-09 • via Nuitee
G
Goldstein • couple • il
8
Pros:

Хороший завтрак, в самом центре города расположен отель, не новый, но ухоженный.

Cons:

Мебель была старая, стул шатался, тумбочка возле кровати еле держится на стене. Слышно всё что происходит вокруг.

2026-02-09 • via Nuitee
S
Susana • couple • es
8
2026-02-09 • via Nuitee
R
Rui • couple • pt
8
2026-02-08 • via Nuitee
L
Le Marchand • couple • fr
8
2026-02-08 • via Nuitee
L
Legal • family_with_children • es
1
Pros:

Céntrico

Cons:

La habitación

2026-02-08 • via Nuitee