Mercure Andorra

Hotels
•
Mercure
8.1 (3837 reviews)
C/ de la Roda # 2 , Andorra la Vella , ad

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Excellent food quality
Cons:
Limited electrical outlets
Room furnishings could be improved
Noise from adjacent rooms

Categories

Cleanliness
8.04
Generally positive comments on cleanliness, though there are mentions of discomfort with the state of furnishings.
Service
8.41
Overall positive feedback about helpful and attentive staff across several reviews.
Location
8.66
Multiple mentions of the excellent location of the hotel, with easy access to local attractions.
Room Quality
7.6
Comments mention discomfort with bed quality and room fixtures, affecting the rating.
Amenities
7.83
Spa mentioned positively, but some amenities like plugs have been criticized.
Value for Money
7.89
Mixed reviews regarding price and value, with some comments on high breakfast costs.
Food and Beverage
8.25
The buffet and breakfast rated positively, indicating good food quality.
Overall Experience
8.12
Overall satisfaction with a few critical comments, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:42

Property Description

Luxurious Spa and Wellness Facilities
Hotel Mercure boasts a free spa with an indoor swimming pool, hot tub, Turkish bath, and sauna. Relax and rejuvenate in style during your stay.

Family-Friendly Amenities
With a games room for children and spacious common areas, Mercure Andorra ensures a comfortable and enjoyable stay for families.

Convenient Location for Shopping and Skiing
Located in the commercial centre of Andorra la Vella, our hotel is perfect for both shopping enthusiasts and skiing lovers. Don't miss the opportunity to experience the best of both worlds at Mercure Andorra. Book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge will be applied. Also, please keep in mind that a maximum of two pets are allowed and that there's no weight limit.

Limited hotel parking is available on a first-come, first-served basis (located at the Novotel Andorra) and is subject to a surcharge.

Please take into account that half-board rates do not include beverages.

The wellness and gym area are free for our guests; the schedule should be consulted with the hotel reception.

It is not mandatory to wear a swimming cap and flip-flops.

Changing rooms and lockers are available for a charge of 2 EUR.

Towels are available free of charge.

Please note that the wellness will be unavailable for technical reasons from 06th to 10th of May.Swimming pool: Closed from Mon, Apr 13, 2026 until Fri, Apr 17, 2026
Spa/wellness center is closed from 2026-04-17 until 2026-04-13
Sauna is closed from 2026-04-17 until 2026-04-13
Fitness center is closed from 2026-04-17 until 2026-04-13
Hot tub/jacuzzi is closed from 2026-04-17 until 2026-04-13

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 26 per day.

  • Children and extra bed policy

    Children ages 16 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.1
Based on 3837 reviews
Cleanliness: 8.04
Service: 8.41
Location: 8.66
Room Quality: 7.6
Amenities: 7.83
Value for Money: 7.89
Food and Beverage: 8.25
Overall Experience: 8.12
C
Caroline • couple • fr
9
Séjour très agréable
Pros:

Personnel attentif
Très bon petit déjeuner
Chambre très propre

2026-04-24 • via Nuitee
E
Eve • solo_traveller • fr
7
2026-04-24 • via Nuitee
O
Olga • extended_group • es
7
2026-04-21 • via Nuitee
G
Gustave Denis • solo_traveller • fr
8
2026-04-21 • via Nuitee
C
Constantino • couple • es
10
2026-04-21 • via Nuitee
L
Larry Bryan • solo_traveller • us
10
2026-04-21 • via Nuitee
M
Martinez • family_with_children • es
8
2026-04-20 • via Nuitee
J
Julia • couple • es
10
Pros:

El personal es muy amable

2026-04-20 • via Nuitee
P
Patrick • solo_traveller • fr
5
Pros:

Emplacement

Cons:

Bruit extérieur clim et vue sur climatisation

2026-04-19 • via Nuitee
S
Svendsen • couple • no
2
Bad hotel - find another place to stay!
Pros:

I travel a lot, and I was very disappointed. I found several hotels in the city and I choose this hotel for parking and high rating. This hotel does not deserve the high rating. We stayed in a room on the 2nd floor. It smelled like a stinking toilet in the hall outside our room, and inside the room was horrible. The beds was very uncomfortable. I will never stay here again.

Cons:

Unfriendly persons in the reception, they should find a new place to work, not involving other people.

2026-04-17 • via Nuitee
A
Ana Maria • solo_traveller • es
9
2026-04-17 • via Nuitee
J
Julien • couple • fr
8
2026-04-16 • via Nuitee
M
MARCIO ANTONIO • couple • br
9
2026-04-14 • via Nuitee
H
Helge • solo_traveller • de
4
Pros:

Gute Lage mitten in der Stadt.

Cons:

Dunkles Zimmer mit deutlichen Gebrauchsspuren.
Wellnessbereich nicht wirklich nutzbar da die Heizung des Pools ausgefallen war.

2026-04-14 • via Nuitee
Y
Yuriy • couple • es
9
2026-04-14 • via Nuitee
A
ANTONIO • family_with_children • es
3
Pros:

ZONA DE AGUAS

Cons:

CONEXIONES EN HABITACION PARA SER DOBLE ESTANDAR SUPERIOR NO TENIA PARA ENCHUFAR EL MOVIL

2026-04-14 • via Nuitee
M
Martinez reche • solo_traveller • es
10
2026-04-14 • via Nuitee
M
Martinez reche • solo_traveller • es
10
Pros:

Buenos días el hotel muy bien excelente atención

2026-04-14 • via Nuitee
R
Rizea • couple • fr
10
2026-04-13 • via Nuitee
B
Beatriz • couple • es
8
2026-04-10 • via Nuitee