Mercure Andorra

Hotels
•
Mercure
8.1 (3818 reviews)
C/ de la Roda # 2 , Andorra la Vella , ad

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Outstanding service
Great location
Excellent food quality
Cons:
Limited electrical outlets
Room furnishings could be improved
Noise from adjacent rooms

Categories

Cleanliness
8.04
Generally positive comments on cleanliness, though there are mentions of discomfort with the state of furnishings.
Service
8.41
Overall positive feedback about helpful and attentive staff across several reviews.
Location
8.66
Multiple mentions of the excellent location of the hotel, with easy access to local attractions.
Room Quality
7.6
Comments mention discomfort with bed quality and room fixtures, affecting the rating.
Amenities
7.83
Spa mentioned positively, but some amenities like plugs have been criticized.
Value for Money
7.89
Mixed reviews regarding price and value, with some comments on high breakfast costs.
Food and Beverage
8.25
The buffet and breakfast rated positively, indicating good food quality.
Overall Experience
8.12
Overall satisfaction with a few critical comments, indicating a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:42

Property Description

Luxurious Spa and Wellness Facilities
Hotel Mercure boasts a free spa with an indoor swimming pool, hot tub, Turkish bath, and sauna. Relax and rejuvenate in style during your stay.

Family-Friendly Amenities
With a games room for children and spacious common areas, Mercure Andorra ensures a comfortable and enjoyable stay for families.

Convenient Location for Shopping and Skiing
Located in the commercial centre of Andorra la Vella, our hotel is perfect for both shopping enthusiasts and skiing lovers. Don't miss the opportunity to experience the best of both worlds at Mercure Andorra. Book now for an unforgettable stay!

Important information:

When traveling with pets, please note that an extra charge will be applied. Also, please keep in mind that a maximum of two pets are allowed and that there's no weight limit.

Limited hotel parking is available on a first-come, first-served basis (located at the Novotel Andorra) and is subject to a surcharge.

Please take into account that half-board rates do not include beverages.

The wellness and gym area are free for our guests; the schedule should be consulted with the hotel reception.

It is not mandatory to wear a swimming cap and flip-flops.

Changing rooms and lockers are available for a charge of 2 EUR.

Towels are available free of charge.

Please note that the wellness will be unavailable for technical reasons from 06th to 10th of May.Swimming pool: Closed from Mon, Apr 13, 2026 until Fri, Apr 17, 2026
Spa/wellness center is closed from 2026-04-17 until 2026-04-13
Sauna is closed from 2026-04-17 until 2026-04-13
Fitness center is closed from 2026-04-17 until 2026-04-13
Hot tub/jacuzzi is closed from 2026-04-17 until 2026-04-13

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs EUR 26 per day.

  • Children and extra bed policy

    Children ages 16 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.1
Based on 3818 reviews
Cleanliness: 8.04
Service: 8.41
Location: 8.66
Room Quality: 7.6
Amenities: 7.83
Value for Money: 7.89
Food and Beverage: 8.25
Overall Experience: 8.12
I
Iryna • solo_traveller • ua
8
Pros:

Цена проживания, чистота, расположение на тихой улице.

Cons:

Старый отель, ушатаные номера и ремонт.
Отсутствие розеток, на весь номер супериор было 2 штуки- возле входа и под столом.
Постоянно размагничивалась карта от номера, каждый день.
В Спа нет лежаков, пластиковые стульчики, куча народу.

2026-03-27 • via Nuitee
C
Camilo Sebastián • couple • es
9
2026-03-26 • via Nuitee
J
jean claude • extended_group • fr
9
2026-03-25 • via Nuitee
S
stephanie • couple • gb
9
2026-03-24 • via Nuitee
G
Gerard • extended_group • es
3
No recomanable
Pros:

La situaciò

Cons:

El tractament rebut pel personal.
El buffet pèssim, relació qualitat/preu.
La moqueta, ès un niu de porqueria, sobretot a les habitacions.
No han fet cas ni han emès cap.conformitat als canvis sol.licitats amb antel.lació.

2026-03-22 • via Nuitee
R
R.J. • solo_traveller • gb
9
Pros:

In the centre of the city next to the river and 10 min walk to the national bus terminal. Modern, clean hotel.

Cons:

Nothing.

2026-03-22 • via Nuitee
J
Jérôme • family_with_children • fr
8
2026-03-19 • via Nuitee
P
Pedro Alexandre • family_with_children • br
10
Escolha bastante acertada.
Pros:

Absolutamente limpo, cheiroso e organizado. Deixaram ocupar o quarto um pouco antes do horário, pois chegamos com antecedência na cidade e emprestaram o guarda-volumes após o checkout para aproveitarmos mais o dia. A educação de todos os funcionários é louvável. Localização ótima.

2026-03-19 • via Nuitee
M
Marina • couple • be
7
Pros:

L'emplacement, le petit déjeuner, la propreté

Cons:

Le confort de la literie....Pas de prises suffisantes dans les chambres, le personnel froid...

2026-03-18 • via Nuitee
L
Lorena • extended_group • es
10
Excelente
Pros:

La comodita en pleno centro, la limpieza, la.amabilidad de todo el personal

Cons:

Nada

2026-03-18 • via Nuitee
C
CORINNE • couple • fr
8
séjour qui répondait totalement à nos attentes
Pros:

Buffet du PDJ parfait
Espace SPA et salle de sports très appréciables
Emplacement de l'hotel parfait

Cons:

Prix du parking très cher

2026-03-17 • via Nuitee
M
Mukoko • solo_traveller • pt
10
2026-03-17 • via Nuitee
V
Verónica • extended_group • es
7
Instalaciones no son para un 4 estrellas
Pros:

La ubicación

Cons:

Las instalaciones, había casa rotas y se oían las otras habitaciones

2026-03-17 • via Nuitee
M
Malachias • solo_traveller • de
5
downtown and disappointing
Pros:

This hotel is located in the center of the city, reasonable walking distances to good restaurants, bars and shopping. The room was quiet although located at a very busy street. There is a parking nearby which costs extra.

Cons:

The room was smelly. Somebody had used a lot of artificial scent, maybe to cover up another issue?

Also, the bathroom smelled like old water.

They could be more sockets in the room.

Everything looked pretty old and run down.

Next time, I'll try something different here.

2026-03-17 • via Nuitee
C
Carlos Augusto • extended_group • br
7
2026-03-17 • via Nuitee
F
Fong Weng • couple • fr
9
Pros:

L'accueil, la propreté et le confort... Merci à toute l'équipe.

Cons:

Rien

2026-03-17 • via Nuitee
E
Elena • extended_group • ru
9
Pros:

Хороший отель с удобной локацией. Отличные завтраки, которые можно оплатить по факту прихода утром в ресторан.
Номера чистые и комфортные.
Все необходимые удобства для полноценного отдыха есть.
Неплохой спа.
Есть служба химчистки, можно оставить в специальном пакете вещи для прачечной.

Cons:

Так как в отеле останавливается много семей с детьми, то в СПА может быть довольно шумно и много народу. Дети обычно занимают бассейн и джакузи, поэтому для желающих посетить СПА лучше туда приходить до 16:00.
И еще: у нас был ранний выезд, попросили на ресепшене нас разбудить, но так никто утром не пришел и не позвонил. Поэтому рассчитывайте на самих себя.

2026-03-13 • via Nuitee
O
Olena • couple • ua
8
старенький готель у центрі міста
Pros:

Чисто , хороша постільна білизна, уважний персонал , хороший лобі бар

Cons:

Номера потребують ремонту,
Сніданки не погані , але не супер ,
Перші дві доби Постійно не працювала картка-ключ до номеру ….

Спа забитий людьми , маленький для тій кількості людей , немає лежаків - тільки пластмасові стільці .


Мій рейтинг 8 з 10.

2026-03-12 • via Nuitee
M
Marcela • family_with_children • es
7
Vam gaudir d’Andorra gràcies a la bona ubicació de l’hotel.
Pros:

Molt ben situat

Cons:

Les habitacions son molt antigues, molt pocs endoll i els que hi ha lluny de les tauletes de nit.

2026-03-10 • via Nuitee
A
Alessio • solo_traveller • nl
10
2026-03-10 • via Nuitee