Novotel Andorra

Hotels
Novotel
8.2 (5244 reviews)
Crer. Prat De La Creu, 14 , Andorra la Vella , ad

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near shops and amenities
Cons:
Cleanliness issues with the room
Inconsistent room quality for the price

Categories

Cleanliness
6.51
Poor hygiene and filthy carpets mentioned in reviews.
Service
9.48
Multiple mentions of friendly and attentive staff.
Location
9.52
Ideal location in the city; proximity to services praised.
Room Quality
6.97
Small rooms with old furniture mentioned; general dissatisfaction noted.
Amenities
8
Access to nearby pools and spas, but some inconsistency in reviews.
Value for Money
7.46
Comments on overpriced parking and inadequate room quality for price.
Food and Beverage
9.01
Breakfast and dinner options received positive feedback.
Overall Experience
8.68
Mixed feelings; great location and service but serious cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:33

Property Description

Central Location in Andorra la Vella
The Novotel Andorra is perfectly situated in the heart of Andorra la Vella, offering easy access to the city's renowned boutiques and tax-free shopping destinations.

Relaxation and Dining Options
After a day of shopping or skiing, guests can unwind in the indoor or outdoor swimming pool, sauna, or hot tub. Indulge in a delicious meal at the hotel restaurant and enjoy a drink at one of the 3 onsite bars.

Family-Friendly Amenities
Families are welcome at Novotel Andorra, with up to 2 children staying for free when accompanied by parents. The hotel also provides access to amenities like a gym, spa, paddle courts, and a children's play area at the adjacent Mercure Hotel.

Book your stay at Novotel Andorra for a memorable and convenient experience.

Important information:

The pool, spa, gym, and playground are at the Mercure Hotel, next to the Novotel Andorra.

The wellness and fitness area is free of charge for our guests and is located in the Mercure Hotel, next to the Novotel Andorra.

Opening hours: to be consulted at the reception of the hotel

Swimming caps and flip-flops are not compulsory.

Changing rooms and lockers are available (2€).

Towels are available (free service).

Minors are allowed without age restriction.

The accommodations is located in the center of Andorra la Vella.

Half board rates do not include drinks.

Pets are allowed with no weight limit (maximum 2 per room); supplements apply.

Hotel parking is limited and assigned on a first-come, first-served basis; a supplement applies.

Please note that the wellness center will be unavailable from 06/05/24 to 10/05/24 due to maintenance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Location

Guest Reviews

8.2
Based on 5244 reviews
Cleanliness: 6.51
Service: 9.48
Location: 9.52
Room Quality: 6.97
Amenities: 8
Value for Money: 7.46
Food and Beverage: 9.01
Overall Experience: 8.68
C
Caramidaru solo_traveller es
6
2026-08-29 via Nuitee
E
Eugenia family_with_children es
9
Lo pasamos genial
Pros:

Personal muy atento y profesional
Instalaciones adecuadas

Cons:

La moqueta de la habitación está para cambiarla

2026-08-29 via Nuitee
L
LIDIA family_with_children es
8
2026-08-29 via Nuitee
J
Josep extended_group es
9
2026-08-29 via Nuitee
N
Nerea family_with_children es
7
2026-08-29 via Nuitee
N
Nuno Miguel family_with_children ch
8
2026-08-29 via Nuitee
J
Justice family_with_children gb
10
We will definitely be staying there anytime we are in Andorra.
Pros:

Lovely and great utilisation of space. Very clean and met the needs of my family and I. Right in the city… we love it and going back in December.

Cons:

N/A

2026-08-29 via Nuitee
N
Noelia solo_traveller es
1
2026-08-28 via Nuitee
J
jordi family_with_children es
9
2026-08-28 via Nuitee
C
casas llorens solo_traveller es
9
2026-08-28 via Nuitee
K
Karen family_with_children de
3
Very old, run down hotel in the centre of town
Pros:

The location is very good.

Cons:

The hotel is very old, from the 70s/80s and this is what it looks and feels like. The carpet in the room looks just as old. We had to open the sofa bed ourselves. It was made already, but it made me wonder how long it has been this way and for how long the bedding has not been aired. By opening it ourselves, we also saw what the rather thin mattress looks like from the „bottom“ side. It had black marks on it - something you don’t want to see in a hotel. All in all it’s a very old, run down hotel which desperately needs a renovation.

2026-08-28 via Nuitee
A
Anthony solo_traveller fr
8
2026-08-28 via Nuitee
M
Mireia family_with_children es
8
2026-08-27 via Nuitee
E
Encarna Castrillo extended_group es
1
Insisten
Pros:

Solamente la ubicación

Cons:

No me gustó el trato a la entrada, no me gustó que esta super obsoleto tanto de muebles, como de suelos, como puertas, nevera. ABSOLUTAMENTE TODO NECESITA UNA ACTUALIZACIÓN. Tiene unos suelos
Súper sucios de moqueta que huelen fatal.

2026-08-27 via Nuitee
N
Neus solo_traveller es
8
Pros:

Muy buena ubicación, es cómodo y las intalaciones correctas

Cons:

Tiene moqueta tanto en pasillos como habitaciones así que es imposible que no tenga manchas, etc.
La piscina y zona infantal están en el hotel de al lado por lo que tienes que salir a la calle para ir.

2026-08-27 via Nuitee
M
Miguel family_with_children es
9
Ideal por su ubicación y para familias con niños
Pros:

La ubicación y el personal fantásticos

Cons:

Algo viejo el mobiliario y con desgaste

2026-08-27 via Nuitee
M
Marta family_with_children es
10
2026-08-27 via Nuitee
J
Jorge solo_traveller es
10
2026-08-26 via Nuitee
M
Marcia family_with_children pt
8
Tudo muito bom, desde da localização, pequeno almoço, conforto.
Pros:

Localização, muito proximo do comercio

Cons:

O WiFi não funciona bem

2026-08-26 via Nuitee
L
Leonor solo_traveller es
8
2026-08-26 via Nuitee