Novotel Andorra

Hotels
•
Novotel
8.2 (4986 reviews)
Crer. Prat De La Creu, 14 , Andorra la Vella , ad

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near shops and amenities
Cons:
Cleanliness issues with the room
Inconsistent room quality for the price

Categories

Cleanliness
6.51
Poor hygiene and filthy carpets mentioned in reviews.
Service
9.48
Multiple mentions of friendly and attentive staff.
Location
9.52
Ideal location in the city; proximity to services praised.
Room Quality
6.97
Small rooms with old furniture mentioned; general dissatisfaction noted.
Amenities
8
Access to nearby pools and spas, but some inconsistency in reviews.
Value for Money
7.46
Comments on overpriced parking and inadequate room quality for price.
Food and Beverage
9.01
Breakfast and dinner options received positive feedback.
Overall Experience
8.68
Mixed feelings; great location and service but serious cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:33

Property Description

Central Location in Andorra la Vella
The Novotel Andorra is perfectly situated in the heart of Andorra la Vella, offering easy access to the city's renowned boutiques and tax-free shopping destinations.

Relaxation and Dining Options
After a day of shopping or skiing, guests can unwind in the indoor or outdoor swimming pool, sauna, or hot tub. Indulge in a delicious meal at the hotel restaurant and enjoy a drink at one of the 3 onsite bars.

Family-Friendly Amenities
Families are welcome at Novotel Andorra, with up to 2 children staying for free when accompanied by parents. The hotel also provides access to amenities like a gym, spa, paddle courts, and a children's play area at the adjacent Mercure Hotel.

Book your stay at Novotel Andorra for a memorable and convenient experience.

Important information:

The pool, spa, gym, and playground are at the Mercure Hotel, next to the Novotel Andorra.

The wellness and fitness area is free of charge for our guests and is located in the Mercure Hotel, next to the Novotel Andorra.

Opening hours: to be consulted at the reception of the hotel

Swimming caps and flip-flops are not compulsory.

Changing rooms and lockers are available (2€).

Towels are available (free service).

Minors are allowed without age restriction.

The accommodations is located in the center of Andorra la Vella.

Half board rates do not include drinks.

Pets are allowed with no weight limit (maximum 2 per room); supplements apply.

Hotel parking is limited and assigned on a first-come, first-served basis; a supplement applies.

Please note that the wellness center will be unavailable from 06/05/24 to 10/05/24 due to maintenance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 4986 reviews
Cleanliness: 6.51
Service: 9.48
Location: 9.52
Room Quality: 6.97
Amenities: 8
Value for Money: 7.46
Food and Beverage: 9.01
Overall Experience: 8.68
A
abdul vahit • extended_group • gb
8
Overall no complaints. Recommend it
Pros:

Location, nearly good value for money.

Cons:

Parking fee

2026-05-30 • via Nuitee
E
Els • extended_group • nl
7
Best oké als je voor de stad komt
Pros:

Leuke kamers

Cons:

De airco was uit bij 30 graden, na een hoop gesoebat overwogen we om te vertrekken, echter toen deed men in het hele hotel de airco aan.

2026-05-30 • via Nuitee
M
Martinez Gordi • family_with_children • es
10
2026-05-30 • via Nuitee
M
Marc • solo_traveller • ca
7
Pros:

The breakfast is quite good

Cons:

The mattress was not comfortable

2026-05-29 • via Nuitee
L
Leonardo Barreto • solo_traveller • br
10
Excelente escolha bem no centro de Andorra. Excelente escolha para quem viaja com crianças.
Pros:

Tudo maravilhoso desde a recepção aos quartos.

2026-05-29 • via Nuitee
G
Glòria • couple • es
7
2026-05-27 • via Nuitee
K
Karen • family_with_children • br
10
2026-05-27 • via Nuitee
E
Estefania • family_with_children • es
8
Bueno relación calidad-precio
Pros:

El desayuno formidable.Bufet muy variado y extenso.Para todos los gustos.

Cons:

Recordamos dos veces que tenían que venir a hacer el sofá cama donde dormían mis hijos y al fina nos dijeron que lo teníamos que hacer nosotros. es decir la cama ya estaba hechay el sofá cerrado,cosa que me parece primero muy antihigiénico y segundo que no es normal que si pagas una habitación de 4 tengas que ser tu mismo el que habrá el sofá cama con la cama hecha desde vete a saber cuando. Lo higiénico es que la hagan cuando te abran el sofá.Deberían de especificar con claridad que el spa y la piscina están en el hotel de al lado y te has de trasladar al otro hotel si quieres hacer uso y cambiarte allí con unas taquillas de las que tienes que pedir llave.No bajas en zapatillas y albornoz desde el propio hotel a no ser que quieras ir así por la calle. A parte de esto todo lo demás muy correcto.Lo mejor el
Desayuno, a la altura de los comentarios.

2026-05-27 • via Nuitee
K
Karen • family_with_children • br
10
2026-05-27 • via Nuitee
M
Marta • family_with_children • es
9
Estada amb infants
Pros:

Ha estat una estada curta però hem estat molt a gust. Hem gaudit dels espais com piscina i parc infantil, així com de l'esmorzar de bufet. Molt ben ubicat i confortable per anar-hi amb la família.

2026-05-26 • via Nuitee
A
aleksander • family_with_children • gb
9
Pros:

Great location and hustle free parking

2026-05-26 • via Nuitee
M
Maria Angeles • solo_traveller • es
9
2026-05-26 • via Nuitee
G
Guillermo • family_with_children • es
8
Buen fin de semana
Pros:

Hubicacion y el trato del personal

Cons:

Para mi gusto la moqueta por decir algo

2026-05-25 • via Nuitee
N
Najia • couple • fr
10
Très bon séjour, je recommande cet établissement.
Pros:

J’ai été très satisfaite de mon séjour. Personnel très agréable et accueillant, chambre confortable et propre, emplacement idéal pour profiter d’Andorre-la-Vieille

Cons:

Rien de particulier à signaler, séjour globalement très agréable.

2026-05-25 • via Nuitee
Òscar • solo_traveller • es
8
Pros:

Espais per a que juguin els nens, l'atenció de tot el personal i l'espai de spa

Cons:

El fet de no poder regular la temperatura de l'habitació

2026-05-25 • via Nuitee
N
Natalia • family_with_children • es
9
Excelente para su precio.
Pros:

La ubicación es excelente, y que tenga parking es genial. La estadía sale €26 la noche.
El desayuno es completo y variado .

Cons:

Ofrece piscina, spa, gimnasio y parque infantil pero se encuentra en el hotel Mercure, que si bien no es lejos hay que salir del hotel hasta la calle y luego entrar al otro hotel. No es lo más cómodo para salir en bañador. El hotel mercure ofrece taquillas para guardar las pertenencias a €2.

La distribución de la habitación es un poco incómoda para mi, ya que tiene el sanitario en un habitáculo y la pica para lavar las manos y la ducha en otro. Hacer pis y lavarse las manos no puede hacerse en el mismo sitio 🤷🏽‍♀️.

2026-05-25 • via Nuitee
S
Sergi • solo_traveller • es
9
Pros:

El desayuno y el aparcamiento por la comodidad de estar debajo del hotel

Cons:

--

2026-05-24 • via Nuitee
J
JemGem • family_with_children • es
8
Ubicació excel·lent. Aparcament als voltants. Esmorzar i spa recomanables.
Pros:

Bon esmorzar. Spa.

Cons:

Res a destacar

2026-05-24 • via Nuitee
V
Vicente • solo_traveller • es
9
2026-05-24 • via Nuitee
L
laura • solo_traveller • ar
8
Pros:

Muy buena la cena en el hotel. El hotel nesecitaria una remozada en las habitaciines. Pero estaba limpio y la habitacion era espaciosa

2026-05-21 • via Nuitee