Novotel Andorra

Hotels
•
Novotel
8.2 (4798 reviews)
Crer. Prat De La Creu, 14 , Andorra la Vella , ad

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great location near shops and amenities
Cons:
Cleanliness issues with the room
Inconsistent room quality for the price

Categories

Cleanliness
6.51
Poor hygiene and filthy carpets mentioned in reviews.
Service
9.48
Multiple mentions of friendly and attentive staff.
Location
9.52
Ideal location in the city; proximity to services praised.
Room Quality
6.97
Small rooms with old furniture mentioned; general dissatisfaction noted.
Amenities
8
Access to nearby pools and spas, but some inconsistency in reviews.
Value for Money
7.46
Comments on overpriced parking and inadequate room quality for price.
Food and Beverage
9.01
Breakfast and dinner options received positive feedback.
Overall Experience
8.68
Mixed feelings; great location and service but serious cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:33

Property Description

Central Location in Andorra la Vella
The Novotel Andorra is perfectly situated in the heart of Andorra la Vella, offering easy access to the city's renowned boutiques and tax-free shopping destinations.

Relaxation and Dining Options
After a day of shopping or skiing, guests can unwind in the indoor or outdoor swimming pool, sauna, or hot tub. Indulge in a delicious meal at the hotel restaurant and enjoy a drink at one of the 3 onsite bars.

Family-Friendly Amenities
Families are welcome at Novotel Andorra, with up to 2 children staying for free when accompanied by parents. The hotel also provides access to amenities like a gym, spa, paddle courts, and a children's play area at the adjacent Mercure Hotel.

Book your stay at Novotel Andorra for a memorable and convenient experience.

Important information:

The pool, spa, gym, and playground are at the Mercure Hotel, next to the Novotel Andorra.

The wellness and fitness area is free of charge for our guests and is located in the Mercure Hotel, next to the Novotel Andorra.

Opening hours: to be consulted at the reception of the hotel

Swimming caps and flip-flops are not compulsory.

Changing rooms and lockers are available (2€).

Towels are available (free service).

Minors are allowed without age restriction.

The accommodations is located in the center of Andorra la Vella.

Half board rates do not include drinks.

Pets are allowed with no weight limit (maximum 2 per room); supplements apply.

Hotel parking is limited and assigned on a first-come, first-served basis; a supplement applies.

Please note that the wellness center will be unavailable from 06/05/24 to 10/05/24 due to maintenance.Swimming pool: Closed from Mon, Apr 13, 2026 until Fri, Apr 17, 2026
Spa/wellness center is closed from 2026-04-17 until 2026-04-13
Sauna is closed from 2026-04-17 until 2026-04-13
Fitness center is closed from 2026-04-17 until 2026-04-13
Hot tub/jacuzzi is closed from 2026-04-17 until 2026-04-13

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BCN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 26 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 4798 reviews
Cleanliness: 6.51
Service: 9.48
Location: 9.52
Room Quality: 6.97
Amenities: 8
Value for Money: 7.46
Food and Beverage: 9.01
Overall Experience: 8.68
P
Patricia • family_with_children • es
7
Bien
Pros:

La zona de spa y piscina climatizada

Cons:

El sofá cama era incómodo

2026-03-14 • via Nuitee
L
Laura • extended_group • es
10
Pros:

Ubicación, limpieza, spa, atención del personal

Cons:

El sofa cama es muy incómodo

2026-03-14 • via Nuitee
C
Claudio Hernan • couple • ar
10
Recomendable
Pros:

PERSONAL DE RECEPCIÓN. Te solucionan todo. Vistas y ubicación excelente, más si está nevando.Habitaciones cómodas y espaciosas. Buen tamaño de placares y sector de trabajo.Desayuno muy completo, casi que e un almuerzo .Todo muy bueno pero el personal es realmente EXCELENTE

Cons:

Piscina con mucha gente la cual no respeta la regla

2026-03-13 • via Nuitee
G
Gwladys • extended_group • fr
9
2026-03-12 • via Nuitee
C
Carla • solo_traveller • es
8
Pros:

El restaurante

Cons:

La habitación Caliente y almohadas muy incomodas.

2026-03-12 • via Nuitee
S
Sergio • family_with_children • es
9
Todo bien y muy bien ubicado
Pros:

Todo genial pero los colchones del sofa cama están para cambiar,

Cons:

Los colchones

2026-03-11 • via Nuitee
J
Judit • family_with_children • es
10
2026-03-11 • via Nuitee
S
Sergio • family_with_children • es
9
Muy buen hotel y muy bien situado.
Pros:

Todo genial, pero los colchones están para cambiar, sobre todo los del sofa cama son insufribles.

Cons:

Los colchones.

2026-03-11 • via Nuitee
E
esther • extended_group • es
10
Pros:

La ubicacion, el spa y el parque para niños

Cons:

Que hay que pagar para aparcar y es imposible aparcar gratis ni a los alrededores

2026-03-10 • via Nuitee
E
Erica Gabriela • extended_group • es
10
Pros:

Todo muy bien! La ubicación es excelente. El personal muy amable y atento. La habitación limpia y cómoda. Todo de 10!

2026-03-09 • via Nuitee
T
Tiberiu • extended_group • es
10
Pros:

Todo perfecto.

2026-03-09 • via Nuitee
F
Fernando • extended_group • es
7
2026-03-09 • via Nuitee
P
Patric • family_with_children • es
10
2026-03-09 • via Nuitee
D
Díana • extended_group • es
7
Pros:

El spa

Cons:

El sofa cama incómodo pero calidad precio bien

2026-03-09 • via Nuitee
E
Elena • family_with_children • es
8
Relax
Pros:

Spa, situación y habitaciones para familias

Cons:

Los colchones y la moqueta

2026-03-08 • via Nuitee
R
Romeu • family_with_children • pt
7
Pros:

Bom pequeno almoço. Quartos de grande dimensão.

Cons:

Hotel já um pouco antigo e a precisar de remodelação.

2026-03-08 • via Nuitee
A
Arnaud • family_with_children • fr
9
Un rapport qualité prix correct.
Pros:

L'emplacement est bien. Le personnel est disponible, parle français et globalement le service est bon. La piscine et le Spa sont un plus indéniable. Le buffet est sympas à un prix convenable.

Cons:

Le prix du parking est excessif. D'autant plus que l'hotel se dégage de toute responsabilité en cas de dégât sur le véhicule. Deuxième fois que nous y allons et la literie n'est pas confortable, le lit creuse et fait mal au dos. La chambre est surchauffée et la clim ne fonctionne pas.

2026-03-08 • via Nuitee
A
Arnaud • family_with_children • fr
8
2026-03-08 • via Nuitee
K
Kateryna • family_with_children • ua
9
2026-03-08 • via Nuitee
E
Enrique • family_with_children • es
8
2026-03-08 • via Nuitee