Comfort Suites Nashville Airport - BNA

Hotels
•
Comfort Suites
7.5 (1117 reviews)
2521 Elm Hill Pike , Nashville , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable bedding
Cons:
Inconsistent cleanliness
Poor maintenance

Categories

Cleanliness
5.71
Multiple mentions of dirty rooms, bugs, and unclean facilities impacted the score.
Service
8.68
Most reviews highlighted friendly service from some staff members, despite some negative experiences.
Location
8.72
Overall positive comments about the location, though one review noted it wasn't close to amenities.
Room Quality
6.67
Issues with room maintenance such as bad smells, creaky doors, and plumbing problems were noted.
Amenities
7.7
Praise for comfortable beds, but negative feedback on outdated facilities and missing items.
Value for Money
7.66
Some guests felt charged unfairly, affecting perceived value.
Food and Beverage
6.71
Breakfast options and cleanliness issues lowered expectations.
Overall Experience
8.18
Despite several issues, some guests enjoyed their stay and liked the atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:19

Property Description

Convenient Airport Transfer Service
This Nashville hotel stands out by offering complimentary transfer service to the nearby Nashville International Airport, ensuring a hassle-free arrival and departure for guests.

Comfortable Rooms with Essential Amenities
Each room at Comfort Suites Airport Nashville is equipped with a cable TV, microwave, small refrigerator, and coffee-making facilities, providing guests with the convenience and comfort they need during their stay.

Relaxing Outdoor Pool and Fitness Center
Guests can unwind by taking a dip in the outdoor pool or stay active by visiting the fitness center. These amenities offer opportunities for relaxation and exercise, catering to different preferences.

Book your stay at Comfort Suites Airport Nashville now to enjoy these convenient amenities and services!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 9, 2025 until Sat, May 23, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.5
Based on 1117 reviews
Cleanliness: 5.71
Service: 8.68
Location: 8.72
Room Quality: 6.67
Amenities: 7.7
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 8.18
C
Courtney • couple • us
10
2026-04-17 • via Nuitee
C
Cindy • couple • us
5
It was ok. Would have been better if elevator was working or if I was offered some kind of compensation for the inconven
Pros:

Location was great. Shuttle service to and from airport convenient.

Cons:

Elevator broke down on our first day. My room was on the 4th floor. There were no service repair to fix elevator for the entire weekend. Wasn’t offered any type of reimbursement for the inconvenience.

2026-04-14 • via Nuitee
B
Breanna • family_with_children • us
7
The stay was okay, it got the job done
Pros:

Nice and convenient

Cons:

Staff are unprofessional and rude

2026-04-13 • via Nuitee
M
Maien • family_with_children • af
10
2026-04-12 • via Nuitee
S
Shelley • family_with_children • us
1
Pros:

Close to where we needed to go

Cons:

Rooms were sold out when we got there- they over booked the hotel. Had to switch to a 1 bed room. Elevator was broken. Breakfast was cold. Our room had 1/2 roll of TP and when I called to ask for some more- they told me to come and get it. They allow people to stand and smoke at the front door.

2026-04-11 • via Nuitee
P
Parrigin • solo_traveller • us
10
Pros:

The room was clean they cleaned rooms every morning and gave fresh towels and done the trash they stayed out of our business and we in turn made sure the room was kept clean

Cons:

I didn't really like having to drive 20 minutes to downtown everyday The parking was terrible

2026-04-11 • via Nuitee
R
Rashaunda • solo_traveller • kr
10
2026-04-10 • via Nuitee
G
Gregory • family_with_children • us
10
2026-04-09 • via Nuitee
S
Suzanne • solo_traveller • us
1
Pros:

Liked where it was and area was quiet easy to find

Cons:

They would hold money on my card then charge my card then do it all over again they were not friendly at all watched us like Hawks when we ate at the free breakfast we stayed 4 nights and sheets were never changed the whole stay towels were replaced once and I think they vacuum once the fridge was turned off which ruined my insulin and the one thing that was the worst thing is a baggie of drugs was found between the bed where my grandchild was playing although they conpt 50 dollars I dont believe that was enough will never stay there nor recommend anyone to either

2026-04-07 • via Nuitee
A
Amanda • family_with_children • us
3
Would Not Recommend
Pros:

We liked the location because it was within 15 minutes of every where we wanted to go. It is close to the airport, but we didn't hear the planes so that was nice.

Cons:

I was very disappointed in the quality of this hotel, it is not what I have come to expect from a choice hotel. We walked in and the Steve Wilkos show was on in the lobby, they were talking about very inappropriate things. My husband had to distract our 7 year old so he didn't hear it. The furniture in our room was dirty and falling apart. There was paint on every piece of furniture from their quick "remodel" that consisted of slapping paint on the walls without any real repairs. The tub drained so slowly that there was water still in the tub 7 hours after I had taken a shower. Our blankets were dingy and had holes in them. Our remote control for the TV was falling apart and missing buttons. There was a gap in our door along the side so large you could see into the hallway, and the night safety lock was so loose it would not have stopped anyone from busting through the door. The breakfast was decent and most of the staff was friendly. That is about all I can say that was good about our stay.

2026-04-06 • via Nuitee
J
Joshua • family_with_children • us
9
2026-04-06 • via Nuitee
L
liza • extended_group • us
5
Okay
Pros:

The pictures did not look like the room
That we got , for our day leaving mixed you cause our conformation email had April 2. The pool wasn’t opened

Cons:

The breakfast , the location wasn’t far from attractions

2026-04-03 • via Nuitee
C
chelbym2019 • Family
8
Choose a better stay
Pros:

This was one of the worst experiences I have ever had with a hotel. The AC unit sounds like a plane is landing in the parking lot. Our room had a blood stain right by the front door. The floor was completely uneven to the point the drawers didn't stay closed. The shower head didn't adjust; it was either HOT or off. The breakfast had no flow, rhyme or reason or common sense. The waffle maker was empty every AM, it took at minimum 20 minutes for it to be refilled, by that time we were either done eating or there were multiple people in line. It also was completely unprofessional and unhygienic that the front desk clerk was smoking right outside the front entrance.

2026-03-29 • via Tripadvisor
M
Martinez • family_with_children • us
5
Never again
Pros:

The free breakfast and nice comfy bed

Cons:

We come into our room and there was toenail shavings al over the floor our bath tub would not turn off it was broken the toilet took several flushes staff was rude

2026-03-29 • via Nuitee
T
Tameka • family_with_children • us
3
Pros:

The 3 beds, but very hard

Cons:

The refrigerator had other people's food and drinks in it. The TV would cut in and out, blurred screen, cabinet is crumbling at the bottom and shower rod coming out the wall

2026-03-28 • via Nuitee
G
Garrison • family_with_children • us
7
Pros:

The price

Cons:

The last receiptionest i encountered before i checked out to get my deposit back was rude

2026-03-26 • via Nuitee
K
Kristine • couple • us
10
2026-03-26 • via Nuitee
K
kiera • couple • us
1
Horrible
Pros:

Had roaches

Cons:

Odor and there was roaches in room

2026-03-24 • via Nuitee
C
Cindy • solo_traveller • us
6
The shuttle driver was kind, it was a fine place to stay close to the airport.
Pros:

The staff was nice and the breakfast was good and the lobby was nice!

Cons:

The room seemed a little run down, and I was a little scared to be there by myself.

2026-03-23 • via Nuitee
K
kierney • couple • us
6
2026-03-23 • via Nuitee