Hotel Mercure Wien City

Hotels
•
Mercure
8.2 (1550 reviews)
Hollandstraße 3 , Vienna , at

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Great Location
Cons:
Limited Space
Breakfast Variety
Heating Issues

Categories

Cleanliness
8.2
Cleanliness was mentioned positively, with specific notes on the hotel being extremely clean and spotless.
Service
8.4
Staff were friendly and helpful, particularly noted in multiple reviews.
Location
8.5
Location received high praise for its proximity to the city center.
Room Quality
8
Rooms were generally described positively but there were mentions of issues like inadequate space for belongings.
Amenities
8.2
Amenities received mixed signals, though some reviewers found them satisfactory.
Value for Money
8.1
Value was discussed with respect to pros versus pricing, particularly the breakfast pricing.
Food and Beverage
8
Breakfast options were noted as somewhat limited in variety but were still tasty.
Overall Experience
8.2
Overall positive feedback, with a few critiques but generally a favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:31

Property Description

Central Location and Modern Ambience
The Mercure Wien City offers a prime location near the historical city center and the underground station, providing convenience for exploring the city. The hotel's modern ambiance sets the perfect tone for a comfortable stay.

Comfortable and Air-Conditioned Rooms
Guests can unwind in the hotel's modern and air-conditioned rooms, ensuring a pleasant and relaxing stay after a day of sightseeing or business meetings.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of a parking garage (additional cost) and a 24-hour bar offering a selection of coffee and fine wines. With popular attractions like St. Stephen's Cathedral and the State Opera within walking distance, as well as easy access to public transportation for further exploration, Mercure Wien City is the ideal choice for your stay in Vienna.

Book your stay at Mercure Wien City now for a memorable experience in Vienna!

Important information:

Please note that there is only 1 extra bed possible per room (including children). All extra beds are subject to availability).

When booking more than 7 rooms, different policies and additional supplements may apply, if guests do not reply to special conditions the reservation might be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.2
Based on 1550 reviews
Cleanliness: 8.2
Service: 8.4
Location: 8.5
Room Quality: 8
Amenities: 8.2
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 8.2
R
Rocio • solo_traveller • es
8
Estancia muy agradable en el centro de Viena
Pros:

Muy bien ubicado, limpio y cómodo

2026-05-09 • via Nuitee
M
Malin • couple • se
8
Allt var toppen, rekommenderas för en weedendresa i Wien!
Pros:

Det var ett väldigt trevligt hotell, sköna sängar, och vänlig personal! Frukosten var utmärkt med allt man kunde önska, gott bröd och småvarmt osv.

2026-05-09 • via Nuitee
S
Serge • couple • fr
10
Un séjour très agréable
Pros:

Le personnel est très sympathique. L’emplacement de l’hôtel est bien situé. Pour un cours séjour c’est parfait

Cons:

La chambre est petite

2026-05-08 • via Nuitee
N
Nazmiye • solo_traveller • tr
10
2026-05-08 • via Nuitee
H
hikmet • family_with_children • tr
5
Cons:

KAT KORİDORUNDAKİ HALILAR KOKUYOR RAHATSIZ EDİCİ.

2026-05-07 • via Nuitee
S
Suzan • family_with_children • tr
7
Kötü değildi, ufak değişiklikler ile daha iyi olabilirdi
Pros:

Lobide ücretsiz kahve olması çok güzeldi. Otelin konumu güzeldi

Cons:

Odalar çok küçük, gereksiz çalışma masası ve berjer var. Ancak odada 2. Bavulu açacak alan bile yok. Açık gardrop var, duvara monte olsa yer kazanılırdı. Havalandırma petekleri hiç temizlenmemiş, açtığınız anda toz akıyor.

2026-05-06 • via Nuitee
M
Maria Grazia • couple • it
8
2026-05-06 • via Nuitee
R
Rodrigo • couple • br
7
Cons:

Ar condicionado não funciona a noite

2026-05-06 • via Nuitee
A
Alessandra • couple • it
8
Nel complesso piacevole esperienza hotel moderno e pulito. Ottimo servizio di tenuta bagaglio.
Pros:

Pulizia, camere moderne, doccia grande, ottimo servizio di deposito bagagli.

Cons:

Poca empatia da parte dello staff della reception. Sembravano quasi infastiditi durante il check in o per le eventuali richieste.

2026-05-05 • via Nuitee
R
renato • couple • fr
8
Bien passé dans l’ensemble.
Pros:

Climatisation n’était pas encore programmé, donc la chambre était chauffée à 21°c. Chambre en plein soleil le matin avec fenêtre ouverte encore très chaude.
Petite lampe à lire à côté du lit cassée et irréparable.

Cons:

Règlement de chauffage /climatisation. Petite lampe à lire du lit.

2026-05-05 • via Nuitee
M
MARIA • couple • cy
9
Pros:

Το προσωπικο ηταν αψογο και πολυ εξυπηρετικο.
Καθημερινο καθαρισμα του δωματιου ακομα και το Σαββατοκυριακο

Cons:

Η τηλεοραση δεν εχει καποιο αγγλοφωνο προγραμμα που θεωρω μεγαλο λαθος

2026-05-05 • via Nuitee
Éva • couple • hu
9
Kíváló helyen, remek szálloda
Pros:

A szálloda Bécs belvárosában található. A főbb nevezetességek 15-20 perces sétával elérhetőek.
A hotel saját mélygarázzsal rendelkezik 25 EUR/nap áron lehet parkolni.
A szoba kényelmes, jól felszerelt, a személyzet kedves, segítőkész.
A reggeli bőséges. Amikor probléma merült fel, azt profi módon kezelték.

Cons:

A takarítóval elégedetlenek voltunk.

2026-05-04 • via Nuitee
G
GRAZIELLA • couple • it
10
Pros:

.

Cons:

.

2026-05-04 • via Nuitee
A
Andrea • family_with_children • it
10
Pros:

Colazione, posizione

2026-05-04 • via Nuitee
P
Petra • couple • hr
8
2026-05-04 • via Nuitee
E
Eva • couple • it
9
Una struttura che consiglio
Pros:

Buona posizione vicina al centro raggiungibile anche a piedi in meno di dieci minuti e comodo anche per vicinanza a stazioni metro e fermata autobus. Camera pulita e accogliente. Staff gentile e disponibile

Cons:

Tutto bene

2026-05-04 • via Nuitee
M
Marco • couple • it
8
2026-05-03 • via Nuitee
H
Hélio • solo_traveller • br
9
2026-05-03 • via Nuitee
S
stefania • couple • it
6
Pros:

La struttura si trova vicino al centro

Cons:

La stanza molto piccola, letto non era king size, bagno carino ma senza finestra o areazione.

2026-05-03 • via Nuitee
S
Sarkis • solo_traveller • at
10
2026-05-03 • via Nuitee