Hotel Mercure Wien City

Hotels
•
Mercure
8.2 (1464 reviews)
Hollandstraße 3 , Vienna , at

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Great Location
Cons:
Limited Space
Breakfast Variety
Heating Issues

Categories

Cleanliness
8.2
Cleanliness was mentioned positively, with specific notes on the hotel being extremely clean and spotless.
Service
8.4
Staff were friendly and helpful, particularly noted in multiple reviews.
Location
8.5
Location received high praise for its proximity to the city center.
Room Quality
8
Rooms were generally described positively but there were mentions of issues like inadequate space for belongings.
Amenities
8.2
Amenities received mixed signals, though some reviewers found them satisfactory.
Value for Money
8.1
Value was discussed with respect to pros versus pricing, particularly the breakfast pricing.
Food and Beverage
8
Breakfast options were noted as somewhat limited in variety but were still tasty.
Overall Experience
8.2
Overall positive feedback, with a few critiques but generally a favorable experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 00:31

Property Description

Central Location and Modern Ambience
The Mercure Wien City offers a prime location near the historical city center and the underground station, providing convenience for exploring the city. The hotel's modern ambiance sets the perfect tone for a comfortable stay.

Comfortable and Air-Conditioned Rooms
Guests can unwind in the hotel's modern and air-conditioned rooms, ensuring a pleasant and relaxing stay after a day of sightseeing or business meetings.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of a parking garage (additional cost) and a 24-hour bar offering a selection of coffee and fine wines. With popular attractions like St. Stephen's Cathedral and the State Opera within walking distance, as well as easy access to public transportation for further exploration, Mercure Wien City is the ideal choice for your stay in Vienna.

Book your stay at Mercure Wien City now for a memorable experience in Vienna!

Important information:

Please note that there is only 1 extra bed possible per room (including children). All extra beds are subject to availability).

When booking more than 7 rooms, different policies and additional supplements may apply, if guests do not reply to special conditions the reservation might be canceled.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 25 per day.

Location

Guest Reviews

8.2
Based on 1464 reviews
Cleanliness: 8.2
Service: 8.4
Location: 8.5
Room Quality: 8
Amenities: 8.2
Value for Money: 8.1
Food and Beverage: 8
Overall Experience: 8.2
R
Renate • couple • at
8
2026-04-11 • via Nuitee
V
Vjosa Mexhuani-Zeneli • solo_traveller • al
9
2026-04-11 • via Nuitee
P
Primitivo Mena • couple • es
9
Muy recomendable.
Pros:

Ubicación y trato personal.

Cons:

Falta de espacio para ropa.

2026-04-08 • via Nuitee
L
Lourdes • couple • es
10
Para repetir
Pros:

La habitación era amplia, cómoda y bonita.
Buena limpieza, todos los días arreglaban y limpiaban la habitación, te daban de todo cada día si lo gastas, es decir, café, azúcar, té.
Cambian los vasos y te dejan una jarrita para el agua, ya que en Viena se puede beber de grifo sin problema.
No hay nada malo, el hotel es bueno.

Cons:

Lo único que podría decir es que no está céntrico, hay que andar unos 15-20 minutos hasta la catedral, pero no es algo negativo como tal.

2026-04-08 • via Nuitee
P
Pietro • extended_group • it
10
Se dovessi tornare a Vienna tornerei certamente qui
Pros:

Lo staff molto cordiale. Camere carine e pulite. Posizione vicina al centro ed alle fermate della metro.
La colazione era completa per tutti i gusti. Servito da supermercato a pochi metri e ristorantini sia vicini che nel centro a qualche metro in più.
A piedi riuscite a fare molte cose senza bisogno dei mezzi.

Cons:

Questione di gusti personali, non amo la moquette, ma era comunque molto pulita, quindi in questo caso va benissimo.

2026-04-08 • via Nuitee
B
Berfin • couple • tr
7
2026-04-07 • via Nuitee
J
Janine • couple • de
7
2026-04-07 • via Nuitee
S
Sara • couple • mt
8
2026-04-07 • via Nuitee
G
Giorgia • family_with_children • it
9
Pros:

Vicinanza al centro, camera spaziosa e silenziosa. Gentilezza e semplicità

2026-04-07 • via Nuitee
M
Mihaela • solo_traveller • bg
9
2026-04-06 • via Nuitee
M
Mert • couple • tr
10
Pros:

Lokasyon

Cons:

İnternet

2026-04-06 • via Nuitee
A
Anastasiia • family_with_children • ua
10
2026-04-06 • via Nuitee
H
Hanna • couple • ca
6
2026-04-06 • via Nuitee
J
Jan • couple • cz
10
2026-04-06 • via Nuitee
D
Dede • couple • tr
8
2026-04-06 • via Nuitee
T
tom • couple • dk
6
Dårligt
Pros:

Okay Hotel, ligger godt i forhold til gå gaden.ok morgenmad

Cons:

At man reklamerer for at have smart tv , og så finde ud af at de ikke virker alligevel, så det med at caste sit eget tv på den ellers fine skærm er jo latterligt at man i 2026 ikke kan få det til.🥲🥲
Deres wifi er heller ikke sikret nok , der halter de osse bagefter..👎👎👎

2026-04-05 • via Nuitee
N
Nicholas • couple • it
10
Staff gentile e cortese, ci ritornerei volentieri
Pros:

Pulito e tutto in ordine, staff gentile e cordiale

2026-04-05 • via Nuitee
A
ANTONIA DIVANI • family_with_children • gr
9
Pros:

Το προσωπικό πολύ φιλικό, το πρωινό υπέροχο.

Cons:

Ενώ είχα ζητήσει τα 2 δωμάτια δίπλα το ένα στο άλλο,μας έβαλαν μόνο στον ίδιο όροφο.Ενω είχα στείλει email έξτρα στο ξενοδοχείο για να μας βάλουν δίπλα,δεν μας έβαλαν (509-514). Αναγκαστικαμε με τον σύζυγό μου να κοιμηθούμε χωριστά ,για να έχουμε την επίβλεψη των τριών παιδιών μας

2026-04-05 • via Nuitee
K
Kerstin • family_with_children • de
9
2026-04-04 • via Nuitee
Z
Zeljko • family_with_children • rs
10
2026-04-04 • via Nuitee