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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
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Electric bicycle charging station
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Amenities
Experience ultimate relaxation with our indoor heated pool, hot tub, and spa facilities including a steam room and sauna.
Elegant Accommodations
Unwind in style in our rooms equipped with modern comforts such as flat-screen TVs, plush bathrobes, and slippers for a cozy stay.
Convenient Location
Explore the best of Chester with Chester Zoo a short drive away and Chester Cathedral within walking distance. Plus, easy access to the airport for a stress-free journey.
Book now for a delightful stay at Crowne Plaza Chester, an IHG Hotel, where luxury meets convenience.
Pre-payable rates cannot be canceled, transferred or refunded in any event, including on race nights.
Please note that all Special Requests, including bed preference are subject to availability.
Children aged up to 13 years sharing parents room are accommodated for free.
There are no restrictions on times, for children to use the pool.
When booking 6 rooms or more, different policies and additional supplements will apply.
Please note, a valid credit card will be required to be shown upon check-in even on pre-paid rates.
Please note that there is limited, on-site parking and guests need to enter their full vehicle registration into the terminal at reception and pay £17.00 per 24hrs.
Failure to comply with the Parking Eye terms and conditions will result in a fee of GBP 100.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not possible) and costs GBP 17 per day.
Location
Guest Reviews
Location for the city centre was excellent, the amenities excellent, great breakfast and good aircon. Quiet hotel.
The room was looking a little tired and my partner would have liked a walk in shower. The car park was expensive and cost more than quoted on the booking.
Large bedroom, great location, clean, nice breakfasts with plenty of choice, nice pool
Loved the location, bar and breakfast lovely.
Under the bed was THICK with dust. Like a layer.
Service was excellent
Not much
Long que to check in, booked a double room and got 2 single beds as no rooms were ready went to talk to staff later on but no staff were there left the key card on the desk and left
The location and the bay and restaurant area
There were no robes or slippers and tni hand soap and shower gel
Great location
The room was next to the lift and was quite loud, it needed oiling as it kept squeezing when it was in use. Not everything was available at breakfast, we had to wait 10 mins for fried eggs and black pudding. The pillows were too soft.
Breakfast and staff were nice
Bed was small and uncomfortable. Daughters "sofabed" was very small, uncomfortable and looked like a camping bed from the 1970s! The window was very draughty and as it was a windy night it howled through the gap. Therefore I hardly slept at all!! I did complain at reception when we checked out. Our hotel room was 251. Entrance at lower ground level not a good first impression. Also we booked in as a family of three but only 2 cups and 2 glasses etc. This seems to happen in other hotels too.
Love staying here - great location & parking - great value for money with fab breakfast
N/A
Spar and pool were great.
Close to restaurants, bars and shops
Bathroom a little dated could do with upgrade but ok
Lighting in room was quite bad.
Plugs sockets were not easy to find
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