Leptos Panorama Hotel

The Front Desk Customer Service was Exceptional!
The hotel is clean, has a beautiful viewof the ocean, infinity pools and is located on bus routes that can take you easily to town and beaches. The daily breakfast that was included was amazing as well.

The location was fantastic as it was only a 20 minute bus journey into Chania town and where the hotel is on the island made it easier to get to the likes of Balos and elafonissi beaches. The hotel itself was really nice and we were very fortunately upgraded to the executive wing which came with the added benefit of a secluded swimming pool and bar area.

Property was beautiful. Breakfast was great. Rooms were definitely outdated overall.

Our stay at Panorama Hotel was truly elevated by the amazing crew, especially Georgia and Maria. From the moment we arrived, they made us feel welcomed, cared for, and completely at ease. Their attention to detail, warmth, and genuine desire to ensure our comfort did not go unnoticed. Every request was handled with a smile, and their personalized service made a lasting impression. The hotel itself was beautiful, comfortable, and perfectly located. It’s rare to encounter such dedication and quality—our experience was beyond expectations. We would return in a heartbeat for both the hotel and the incredible staff!

Rooms small and dated.

Amazing property! Best all inclusive food by far and staff was great! From the front desk to the be and buffet everyone was pleasure. 10-12 min drive to the Old Port and some good restaurants within walking distance. I will definitely be back!

Schöne Aussicht, freundliches Personal, leckeres Essen

The view from the outdoor areas was stunning and countered the dates indoor facilities especially the rooms. This is clearly not a 5 star hotel. The meals are all buffet style and the layout makes it difficult to navigate and work out what to select.
The outdoor bar staff were friendly and helpful but the reception staff less so - quite brusque and not very helpful in terms of things to do in the area or providing local knowledge. They were not keen to engage in dialogue.

Hotel was nice with plenty of amenities, but not really within walking distance to any shops or restaurants. It’s about a 10 minute cab ride to old down town Chania. If you’re looking for a place with multiple pools and plenty of areas to hang out, look no more. We had the room with our a semi private pool as soon as you walked out the back door. Rooms were spacious and very accommodating. We ate the buffet dinner here once and it was mediocre. The food just didn’t taste like some of the other food we had in the area. It’s moderately priced but we felt you could do more elsewhere. Breakfast was fine though. Plenty of options and it wasn’t bad.

Good views
Poor customer service and breakfast

Me and my mum stayed here for a week. The hotel is excellent. The rooms are spacious, clean and very comfortable, the food and drinks available on the all inclusive option are varied and of good quality. The pool and dining area views are great, and there are plenty of loungers around the pool, so it’s never packed, even when the hotel is full. The customer service is excellent too, with special thanks to Georgia the manager who made my and my mum’s stay very special. She is an asset to the hotel.

We were lucky enough to get to spend our honeymoon in beautiful Greece. On a bit of a whim we booked a portion of our stay at this hotel and were absolutely blown away by the experience this establishment offers.

FOOD:
We were initially skeptic of the hotel's choice to deliver all meals buffet style. However, we consistently enjoyed every meal we had at the hotel. A great variety is offered with every meal and they change what items are offered at every meal daily. We are not big dessert eaters but we somehow found ourselves going back for seconds and sometimes even thirds. It was really that good. Even if you don't book all inclusive, Lunch was €15 per person and dinner was €20 which we thought was quite reasonable for basically all you can eat (especially considering the food quality).

PEOPLE
Greece's famed hospitality is perhaps best exemplified by the amazing people who work here. From housekeeping to servers/bartenders every single staff member went out of their way to help us and ensure we were comfortable and having a good experience. Special shout out to Georgia at the front desk. She runs the show like nobody's business. It was abundantly clear to us that she genuinely loves her job and wants to make everyone have an amazing time. She was a key component in making our stay so special. If we could we would have packed her up in our luggage and taken her home with us.

Très bon séjour. L'hôtel est Top. Excellent accueil et disponibilité de Maria et Georgia.

Je recommande

Super hôtel , équipé très serviable, proches de ses clients et généreuse
Rien à dire que merci

Spectacular view from our room. Outstanding service from the front desk staff. Thank you to Maria and Dimitri for making our stay extra special.

Great place to stay.

Wir hatten vier richtig entspannte Tage im Hotel. Das Essen war mit Abstand das beste, es war immer frisch, lokal und super abgeschmeckt. Davon waren wir sehr begeistert. An paar Ecken sollte das Hotel mal renovieren, aber im Großen und Ganzen bist die Anlage super gepflegt und wunderschön. Vorallem die Aussicht!!

Overall decent hotel.

3 stars based on:

1. Food is abundant but low quality. I wouldn’t stay again but if I did, I’d just do breakfast at the hotel and eat out the remainder.

2. Front desk is sometimes friendly and sometimes not. Depends on which person you come across. I ordered a couple taxis directly since the taxi drivers give you a card and the staff looked disgusted.

3. There are many cats roaming the food hall during all hours. I actually think this was great until we were bit and scratched by one. I completely thought the hotel would monitor the cat situation to ensure they are vaccinated and healthy but turns out they turn a blind eye to it. We had to go to the hospital and pharmacy for antibiotics. So it ruined about 8 hours of our time one day and the side effects from shot / antibiotics gave fever symptoms the rest of the trip. All in all, surprised the staff doesn’t take this situation more seriously since it puts the hotel at whole at risk.

Overall, I wouldn’t stay again based on each of these criteria. Food alone, staff alone, and the cat situation alone, I’d rather pay up and get some place better.

Loved every bit of this hotel. They accommodated for my honeymoon very well. Would stay here again.

Pieknie polozony hotel. Urozmaicone, przepyszne jedzenie w bufecie. Przemila , bardzo pomocna obsluga hotelowa, kelnerzy w bufecie i barmani. To wszystko bylo na 5 ! Jednak pokoje hotelowe , lazienki nie odpowiadaja standardom 5* hotelu. Dzienny i wieczorny entertainment wymaga udoskonalenia.