SureStay Hotel by Best Western Columbus Downtown

Hotels
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SureStay Hotel by Best Western
7.2 (707 reviews)
1024-1034 Veterans Parkway , Columbus , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location / close to downtown
Helpful and friendly staff (multiple mentions)
Quiet and comfortable for many guests
Good breakfast reported by some
Reasonable price / good value (several mentions)
Some rooms reported as clean
Cons:
Severe cleanliness issues (cockroach, dirty sheets, mold)
Rooms not as pictured / outdated
Broken or poorly functioning AC units
Bathroom and fixture problems (loose toilet seat, shower spray, door knobs)
Misleading amenities listing (no pool)
Rude or unresponsive owners in some cases
Overcharged / refund issues
Limited TV channels / no streaming

Categories

Cleanliness
4
Multiple reviews report severe cleanliness problems: giant dead cockroach, dirty sheets, moldy smell and a generally disgusting room/bathroom in some cases.
Service
9
Mixed but largely positive: several guests praised staff as very helpful, accommodating and responsive (to issues like a loose toilet seat and printing requests), though a few report rude or uncaring owners and slow/absent responses on refunds.
Location
9.5
Consistently praised: many guests note an excellent, convenient location within walking distance and close to downtown/attractions.
Room Quality
4.5
Frequently criticized: rooms often described as not like the pictures, outdated, with broken AC units, shower issues, loose/broken fixtures and other maintenance problems.
Amenities
6
Mixed/limited: breakfast is sometimes available and liked, but guests report misleading listing (no pool), limited TV channels/no streaming and other small amenity complaints.
Value for Money
8
Mixed but leaning positive: several guests call it excellent value and reasonably priced, though a few feel it was not worth the money given condition problems.
Food and Beverage
8
Generally okay: a number of guests say breakfast was good, though some never saw it or found it lacking.
Overall Experience
8.6
Mixed overall: strong positives for location, quietness and many helpful staff interactions offset by notable cleanliness and room-quality issues; net experience trends slightly above average for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 20:43

Property Description

Modern Accommodation with Free WiFi
SureStay Hotel by Best Western Columbus Downtown, located just 45 km from The Gallery on Railroad, offers modern accommodation with free WiFi and complimentary private parking. Each room is equipped with a desk for your convenience, and a private bathroom with a hairdryer for your comfort.

Family-Friendly Rooms
Perfect for families, this hotel features spacious family rooms ensuring everyone has a comfortable stay. Whether you're traveling with kids or relatives, you'll find the accommodation suitable for all your needs.

Complimentary Continental Breakfast
Start your day right with a delicious continental breakfast included with your stay. Enjoy a variety of breakfast options before heading out to explore Columbus.

Book your stay at SureStay Hotel by Best Western Columbus Downtown for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

7.2
Based on 707 reviews
Cleanliness: 4
Service: 9
Location: 9.5
Room Quality: 4.5
Amenities: 6
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8.6
J
Jamie • couple • us
7
2026-08-29 • via Nuitee
J
James • family_with_children • us
10
Fantastic!!
Pros:

Everything and everybody has been great! We will highly recommend this hotel.

Cons:

Everything has been great!

2026-08-25 • via Nuitee
P
Pettina • solo_traveller • us
5
Pros:

It was quite and convenient to the river front.

Cons:

Upon entering the room it smelled just like cigarettes and alcohol. I booked a non smoking room. From now on, I will only book hotels that are completely non smoking

2026-08-17 • via Nuitee
J
Jeffery • couple • us
6
2026-08-13 • via Nuitee
S
Steven • solo_traveller • us
10
Pros:

Very clean

2026-08-12 • via Nuitee
S
Smith • couple • us
8
Pros:

Nice and clean

2026-08-09 • via Nuitee
J
Jessica • couple • us
10
2026-08-07 • via Nuitee
L
Leslie • family_with_children • us
3
Bottom of the barrel to say the lease
Pros:

Air conditioner did not work in the unit all night. Giant dead cockroach next to the bed when I woke up. Bathroom for facilities subpar work cracks around the tub. People hold to the room contained no lens or cover I was able to insert my finger. Advise the staff of the dislike of the unit. They apologize said they would make a service order, but I was only staying one day so there’s nothing they could really do about. It was not worth my money at all.

Cons:

The bathroom was horrible. The AC was broken. The people to the door did not have proper equipment. You could just stick your finger in it and look

2026-08-03 • via Nuitee
P
Peter • extended_group • us
9
Pros:

Toilet seat was very loose. Mentioned it to front desk guy and went out to dinner. Upon my return, new seat. Kudos, it is the smaller round things that make us happy. It was clean as well.

Cons:

The weather, my goodness it is hot is Columbus in July

2026-07-19 • via Nuitee
J
Jimmiethea • couple • us
9
2026-07-18 • via Nuitee
L
Lisa • couple • us
8
2026-07-18 • via Nuitee
V
Victoria • solo_traveller • us
4
Don’t stay here it’s not like the pictures
Pros:

Location was a good distance to where I had to travel to.

Cons:

The room was not like the pictures… the lighting is not as bright, room smelled moldy, the room was dirty, the bathroom door knob was barely hanging on, the shower head was spraying everywhere, the sheets felt like it had small pieces of dirt in them, the lady at the desk seemed to have an attitude but the man was nice, and I didn’t see the breakfast so idk what that was like.

2026-07-14 • via Nuitee
K
Karen • solo_traveller • us
8
Pros:

Breakfast was good. Facility was quiet and clean.

2026-07-13 • via Nuitee
A
Alexei • family_with_children • us
1
2026-07-13 • via Nuitee
P
Peter • extended_group • us
8
2026-07-12 • via Nuitee
S
Sara • solo_traveller • us
2
Nothing good about this property, don’t waste your money.
Pros:

It was close ish to downtown.

Cons:

The owners were very rude and uncaring. Unwilling to work with me during a family emergency. The room was disgusting and I felt very unsafe.

2026-07-01 • via Nuitee
A
Alondra • couple • us
10
2026-06-28 • via Nuitee
N
Nancy • couple • us
5
Cons:

Was over charged

2026-06-23 • via Nuitee
C
Claire • solo_traveller • us
7
Great location for an easy stay!
Pros:

Great location! Within walking distance of everything. Very friendly staff and the room was spacious enough for our stay.

Cons:

I wish the rooms were a bit updated and the AC units tended to more. The TV only had set channels and no streaming service, which was fine until a storm made the connection go wonky on every channel.

2026-06-22 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-06-20 • via Nuitee