SureStay Hotel by Best Western Columbus Downtown

Hotels
•
SureStay Hotel by Best Western
7.1 (601 reviews)
1024-1034 Veterans Parkway , Columbus , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient / central location
Friendly or attentive staff (reported by several guests)
Parking by the room
Some rooms refurbished and comfortable
Breakfast available and described as good
Cons:
Dirty rooms, mold/smoke smell, reports of insects/roaches
Air conditioning not cooling or inconsistent
Rude or unhelpful owners/staff in multiple reports
Safety concerns / sketchy neighborhood reported
Bathroom issues (shower/tub problems, damaged fixtures)
Overpriced / overcharged

Categories

Cleanliness
4.5
Multiple guests reported dirty towels, moldy/cigarette smells, sheets with dirt and even a dead cockroach; a few guests noted it was very clean, but overall cleanliness sentiment is negative.
Service
7.5
Mixed reports: several guests praised friendly/attentive staff and an owner who made them feel safe, while others described rude or unhelpful owners and poor handling of cancellations—overall slightly above average due to positive staff interactions reported.
Location
9.5
Consistently praised as convenient and a short walk to central Columbus/riverfront; a few guests noted safety concerns in the immediate area, but location sentiment is strongly positive.
Room Quality
6
Rooms are small but sometimes refurbished and comfortable; frequent complaints about air conditioning not cooling, outdated tubs/showers, bathroom damage and fixtures—overall mixed with notable issues.
Amenities
8.5
Amenities cited include parking by the room and available breakfast; property is older but cared for by staff—amenities generally viewed positively where mentioned.
Value for Money
4.5
Multiple guests said the stay was not worth the price, reported overcharging and felt rates were too high given cleanliness and room issues.
Food and Beverage
8
Breakfast was noted as good by some guests; otherwise F&B was rarely discussed but what was said was positive.
Overall Experience
8.3
Mixed overall: several highly positive stays citing caring staff and excellent location, but a substantial number of serious negatives (cleanliness, AC, rude owners) produced a wide variance; aggregated sentiment leans positive when factoring frequent location and service praise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Modern Accommodation with Free WiFi
SureStay Hotel by Best Western Columbus Downtown, located just 45 km from The Gallery on Railroad, offers modern accommodation with free WiFi and complimentary private parking. Each room is equipped with a desk for your convenience, and a private bathroom with a hairdryer for your comfort.

Family-Friendly Rooms
Perfect for families, this hotel features spacious family rooms ensuring everyone has a comfortable stay. Whether you're traveling with kids or relatives, you'll find the accommodation suitable for all your needs.

Complimentary Continental Breakfast
Start your day right with a delicious continental breakfast included with your stay. Enjoy a variety of breakfast options before heading out to explore Columbus.

Book your stay at SureStay Hotel by Best Western Columbus Downtown for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Guest Reviews

7.1
Based on 601 reviews
Cleanliness: 4.5
Service: 7.5
Location: 9.5
Room Quality: 6
Amenities: 8.5
Value for Money: 4.5
Food and Beverage: 8
Overall Experience: 8.3
M
Meron • family_with_children • il
6
Pros:

מזגן עושה רעש חזק

2026-11-05 • via Nuitee
L
lane • family_with_children • us
9
2026-11-04 • via Nuitee
T
Tasha • couple • us
10
2026-11-02 • via Nuitee
E
Emily • couple • us
1
2026-11-01 • via Nuitee
T
Travon • solo_traveller • us
1
My stay was horrible
Pros:

Just unacceptable. Rags and towels was not clean. I can go on and on but I rather not

2026-10-31 • via Nuitee
T
Travon • solo_traveller • us
1
2026-10-31 • via Nuitee
R
Rachelle • family_with_children • us
1
Pros:

Nothing

Cons:

Terrible neighborhood. Sketchy people hanging out in the parking lot. Would not cancel reservation due to my safety concerns when I was traveling alone with my teenage daughter. Terrible customer service. Told I would receive a call back about reservation cancellation and received nothing but an email from booking.com.

2026-10-30 • via Nuitee
C
Chaundra • couple • us
10
The owner was very nice and made me feel safe
Pros:

Great area

Cons:

Convenient

2026-10-19 • via Nuitee
B
Bivins • family_with_children • us
8
Pros:

I like that the room was extremely comfortable

Cons:

The air unit wasn't as cool as expected and the tub could use some upgrading

2026-10-13 • via Nuitee
G
George • family_with_children • us
1
Bad
Pros:

Nothing

Cons:

Dirty and know hot water

2026-10-11 • via Nuitee
A
Ashley • couple • us
10
Pros:

How clean it is

2026-10-10 • via Nuitee
C
CHRISTOPHER • couple • gb
9
Excellent location, run by people who care.
Pros:

This is an older property, a two storey motel where it is possible to park by your room. The rooms are small by the standards of more recent properties, however the rooms have been refurbished and are well decorated and comfortable. It struck me as a place that is run by people who care well for it and look after guests with care. The location is excellent, a short walk into central Columbus.

Cons:

It was all fine.

2026-10-07 • via Nuitee
T
Tierra • couple • us
10
2026-09-15 • via Nuitee
D
Daniel • solo_traveller • us
10
Motorcycle event.
Pros:

Very clean and safe ti stay.

Cons:

Location to places

2026-09-11 • via Nuitee
S
Shawanda • couple • us
9
2026-09-10 • via Nuitee
W
William • solo_traveller • us
9
2026-09-08 • via Nuitee
J
Jada • couple • us
6
2026-09-07 • via Nuitee
S
Slade, Sr • solo_traveller • us
4
SureStay Columbus
Pros:

Convenient to area, pleasant staff

Cons:

Air conditioning wouldn't cool the room. Even running it for 2-1/2 days. Shower is built with a weird crown where you have to stand in one spot or you literally will fall out. Really overpriced at $100 a night.

2026-09-07 • via Nuitee
J
Jamie • couple • us
7
2026-08-29 • via Nuitee
J
James • family_with_children • us
10
Fantastic!!
Pros:

Everything and everybody has been great! We will highly recommend this hotel.

Cons:

Everything has been great!

2026-08-25 • via Nuitee