SureStay Hotel by Best Western Columbus Downtown

Hotels
•
Best Western
6 (120 reviews)
1024-1034 Veterans Parkway, Columbus, Georgia, 31901 , Columbus , US
1-706-430-2114

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Continental breakfast
Designated smoking area
Free breakfast
Internet access in public areas - high speed
Free self parking
Free continental breakfast

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited food options
Poor room quality

Categories

Cleanliness
4.14
Multiple complaints about cleanliness, especially regarding bathroom conditions.
Service
8.11
Staff was generally friendly and accommodating, despite other issues.
Location
8.15
Convenient location, close to downtown.
Room Quality
5.1
Rooms mentioned as small and some issues reported, like broken fixtures.
Amenities
6.13
Limited breakfast options and some malfunctioning amenities.
Value for Money
6.09
Mixed feelings; some guests felt it was worth the cost, while others had concerns.
Food and Beverage
4.14
Breakfast offerings were considered inadequate.
Overall Experience
6.11
Overall sentiment was mixed, with several significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:53

Property Description

Experience comfort and convenience at the SureStay Hotel by Best Western Columbus Downtown, your ideal getaway in the heart of Columbus.

Modern Amenities
Relax in one of our 65 well-appointed guestrooms equipped with flat-screen TVs, refrigerators, and complimentary Wi-Fi, ensuring you stay connected and entertained throughout your visit.

Delicious Start
Enjoy our complimentary continental breakfast served daily from 6:00 AM to 9:00 AM, perfect for fueling your adventures as you explore the local attractions.

Prime Location
Situated less than a mile from iconic landmarks such as the Springer Opera House and RiverCenter for the Performing Arts, you'll have easy access to the best of what Columbus has to offer.

Don't miss your chance to stay in comfort and style—book your stay with us today!

Important information:

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Pets

    Pet max weight (per pet) in kg is 9

See all policies

Location

Guest Reviews

6
Based on 120 reviews
Cleanliness: 4.14
Service: 8.11
Location: 8.15
Room Quality: 5.1
Amenities: 6.13
Value for Money: 6.09
Food and Beverage: 4.14
Overall Experience: 6.11
S
Sara • solo_traveller • us
2
Nothing good about this property, don’t waste your money.
Pros:

It was close ish to downtown.

Cons:

The owners were very rude and uncaring. Unwilling to work with me during a family emergency. The room was disgusting and I felt very unsafe.

2026-07-01 • via Nuitee
A
Alondra • couple • us
10
2026-06-28 • via Nuitee
N
Nancy • couple • us
5
Cons:

Was over charged

2026-06-23 • via Nuitee
C
Claire • solo_traveller • us
7
Great location for an easy stay!
Pros:

Great location! Within walking distance of everything. Very friendly staff and the room was spacious enough for our stay.

Cons:

I wish the rooms were a bit updated and the AC units tended to more. The TV only had set channels and no streaming service, which was fine until a storm made the connection go wonky on every channel.

2026-06-22 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-06-20 • via Nuitee
J
Jaquavius • solo_traveller • us
1
Horrible manager has attitude problems charged me for a night hat I didn’t use very nasty attitude rude and unprofession
2026-06-15 • via Nuitee
H
Hanson • couple • us
5
2026-06-10 • via Nuitee
F
flowers • couple • us
10
It was nice
Pros:

I like the quietness

Cons:

Water took a long time to get hot

2026-06-10 • via Nuitee
E
Elsefox • couple • de
3
Zweckmäßig
Pros:

Einfaches Hotel in Durchgangsstraße - zweckmäßig.

2026-06-10 • via Nuitee
N
Nelly • couple • us
10
Excellent customer service
Pros:

Very helpful and offer to print a document I needed

Cons:

Everything was perfect

2026-06-03 • via Nuitee
S
steve • solo_traveller • us
3
Pros:

Didn't get to stay there bc something came up & had to cancel last minute

Cons:

Site filter said it had a pool, Booked room, Got 3 hours away & realized there wasn't a pool, tried to request a refund & haven't heard back from the hotel yet & that was the 22-23

2026-05-28 • via Nuitee
E
Ernesto • solo_traveller • us
6
2026-05-25 • via Nuitee
C
Carlene • solo_traveller • us
10
2026-05-20 • via Nuitee
A
Andrea • couple • us
9
Pros:

It was Excellent value.
A great location for walking.

Cons:

It was Excellent value.
A great location for walking.

2026-05-20 • via Nuitee
J
Jaquavius • solo_traveller • us
9
2026-05-20 • via Nuitee
P
Peter • extended_group • us
9
Pros:

Location was perfect and staff was great, went out of their way to make sure we were taken care of

2026-05-18 • via Nuitee
O
orwin • extended_group • us
1
Pros:

The toilet was dirty and send a message no body answer

Cons:

I don’t comeback anymore

2026-05-18 • via Nuitee
A
Alia • extended_group • us
10
rooms are clean and price is reasonable.
Pros:

Price

Cons:

Breakfast

2026-05-17 • via Nuitee
D
David • solo_traveller • us
5
2026-05-13 • via Nuitee
W
wicker • couple • us
10
2026-05-12 • via Nuitee