Grand Bohemian Orlando, Autograph Collection

The hotel accommodations and staff were exceptional. However, I came specifically for the Superbowl watch that was advertised as the premier watch party in Orlando. That was a complete bust. No only was it a very low-key event, there were only four 30 inch TV to watch the game and about 10 people there to watch it. At check-in were were told that 150 people would be attendin. We left the “watch party” and went back to our room to see the game on a bigger TV. It was a horrible experience tfat cost me almost $500. I would have done to stay home and watched the game on our big screen TV. I blame the hotel for false advertising and marketing. Shame!

What a beautiful hotel! Exquisite art and Deco, eclectic people, and lovely location downtown. Staff was very accommodating and lovely. As a Marriott gold member they gave me a upgrade without question and there was a huge event going on, so I was really surprised. I know that’s hit or miss however I was very grateful for the opportunity. Thank you to the front desk! The bar scene is cool at night, walkable to a lot of other bars and restaurants and only 25 minutes away from Epcot. If you want to go drinking around the world, of course .. as I don’t take this location as a big family place, definitely more of a night vibe. Only negative experience was valet. I had to wait 45 minutes to get parked which poured out into the main street. Other than that, we’ll definitely come back.

My wife and I stayed here to celebrate her 50th birthday, and our experience started off wonderfully. The front desk associate who checked us in was incredibly kind, informative, and thoughtful. To help celebrate, they sent a bottle of champagne and a chocolate cake with a personal card, which meant so much to us. The room was great, and the room service our first night and the following morning was fast, efficient, and high quality. My wife also enjoyed her massage, which was excellent.

Unfortunately, things took a turn after that.

Right after my wife returned from her massage and was trying to rest and relax in the room, there were protesters directly outside our window chanting, blowing whistles, and using megaphones with profanity. This made it impossible to unwind after what should have been a peaceful, restorative experience. When I contacted the front desk, I was told there was nothing that could be done, and no alternative or gesture was offered, which was disappointing given the purpose of our stay.

On the morning of checkout, we decided to order room service one last time to end the trip on a positive note. The order took twice as long as previous deliveries, arrived cold, was missing half of the items, and had no silverware. I tried calling the front desk and guest services for 10–15 minutes with no answer. I eventually had to go to the lobby in person. Even calling from an outside line didn’t work.

I was told the missing food and silverware would be sent up, but over an hour passed with no response. A guest liaison texted saying someone was coming to speak with me, but no one showed up for another 30 minutes. Multiple follow-up calls went unanswered.

It was an unfortunate and disappointing way to end what was meant to be a very special celebration. While the staff and service at the beginning of our stay were excellent, the lack of responsiveness and follow-through at the end overshadowed the experience. Because of this, I’m not sure I would recommend this hotel in the future.

Location

Room nice, but I called when I got in the room and asked guest services for a softer pillow. They said they wt bring it, but never did. When I got back to my room at 10:30 last night it was still not there. I needed to use a towel for a pillow as what you had hurt my neck. I will not recommend this facility for future business meetings requiring an overnight stay.

L’hotel è elegante, centrale e il personale è gentile e disponibile.

The building and location are excellent. Comfortable rooms. The restaurant staff is very attentive and kind. Always a pleasant experience.

The front desk staff was very professional. Sam was awesome! She was absolutely fantastic. The room was also amazing. Thank YOU!

It was very pretty on the inside land it was clean.

Madison B. at the front desk provided great guest service. She offered ideas for things to do during our stay (Winter Park Park Avenue… lots of fun), helped with restaurant reservations and was overall very accommodating and pleasant!

Long-time Bonvoy/Marriott rewards member and this was my first stay at an AC property. Gorgeous hotel, beautiful room, very restful night!

I am Marriot gold member so why I picked this hotel, because I was flying back from Brazil with a two night layover in Orlando and all I wanted was to lay by a pool and order food and drinks. This hotel is very deceptive on line. They have a pool but it’s not on the roof, maybe the roof of the garage, so it is completely shaded by the building. It has a big bar area but they didn’t staff it until 4pm. They had more people 4-5 working the valet than the bar. I took an uber to another 5 star hotel with a pool and used their facilities and spent my money there for lunch and drinks. The room was big but sparsely decorated, no couch just a big open space with a tiny window! Don’t stay here unless you have a business meeting downtown. I know I won’t be back, the staff of what were there are also not very pleasant and clearly acted like they don’t want to be there. Just because you put up some stylish art and paint it, doesn’t mean they can execute well.

The hotel itself was very well designed and stunning visually. The valet staff was engaging and inspired confidence. Great amenities…if you only looked at the surface.
Upon our arrival and before our off site event we decided to have a celebratory cocktail and the nicely apportioned rooftop bar and pool. This is where the hospitality began to demonstrate its lack of professionalism. We ordered top shelf cocktails with specific requests as to the constituents. The bartender ( a generous title bestowed) turned his back in order to shield his lack of skill in preparation. Classic mantle behavior! The cocktail, a two part pedestrian request, gin and tonic was made with flat, previously opened tonic and the pour of Hendricks was less than 1/2 ounce and no jigger was utilized. My wife requested a Long Island ice tea with top shelf ingredients. No attempt was made in selection and sub-par house brands were added while attempting to shield the making of this over priced swill.

Post event we found the room delightful. Clean and comfortable. The bath robes added comfort to a long evening and we slept snuggly.

Meeting friends and their children for breakfast the following day reinforced the previous days lack of hospitable follow through.

We had a table of seven with three being young children. The staff was very obviously preoccupied with the preparation of brunch, not the patrons present. Our server made multiple errors with three of the adults orders or the kitchen staff too was more concerned with brunch service at the expense of earlier patrons seated. The food was mis prepared, overcooked, staggered in its delivery to the point of being cold and unappetizing.

When asked if we were Marriott members at check-in we chuckled and made eye contact, my wife and I…not really sure affiliation would add to our lives.

Manny and Liam were great assisting me and my wife at out stay at the Grand Bohemian. They truly made our experience top notch. Thank you both.

Love this place! Super friendly and responsive staff, great bar and restaurant, and excellent rooms! Highly recommend