The Sebel Auckland Viaduct Harbour

Hotels
•
The Sebel
8 (1917 reviews)
85-89 Custom Street West , Auckland , nz

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location
Great views / proximity to Viaduct
Friendly/helpful staff (many mentions)
Close to restaurants and city centre
Generous room size (in at least one report)
Cons:
Significant noise at night from bars below
Cleanliness issues in some rooms (blood, uncollected rubbish, wet towels)
Rooms dated / need updating
Parking problems and inconsistent/expensive charging
Some guests reported rude reception interaction
Breakfast not in-hotel and not a buffet (set menu)

Categories

Cleanliness
6.5
Multiple guests reported cleanliness problems (blood on walls, uncollected rubbish and wet towels, missed servicing) — cleanliness is below expectations.
Service
10
Service sentiment is mixed but often positive: several guests call staff friendly, helpful and accommodating (early check-in, catered needs). A few reports of a rude receptionist exist, but overall staff responsiveness and helpfulness were frequently praised.
Location
10
Consistently praised across reviews: central, excellent for restaurants, close to Viaduct/city centre with great views — location is a clear strength.
Room Quality
7
Rooms are described as tired and dated, with some maintenance issues (noisy hallways, thin glazing, shower head problems) though room sizes and some views were appreciated.
Amenities
7
Amenities are functional but limited: pool/gym and breakfast facilities are off-site or across the road and parking is problematic — serviceable but not premium.
Value for Money
6.5
Several guests felt the hotel is expensive for the condition and offerings (upgrade not worth price, breakfast add-on same cost as elsewhere) — perceived value is below average.
Food and Beverage
7.5
Food/Beverage feedback notes breakfast is served off-site and is a set menu (not buffet); some minor service/room kit issues (cups left in dishwasher). Overall acceptable but not outstanding.
Overall Experience
9.5
Overall impressions are mixed but lean positive due to exceptional location and generally helpful staff; however noise, room condition and some service/cleanliness lapses temper that experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 17:12

Property Description

Panoramic Views
The Sebel Auckland Viaduct Harbour offers breathtaking views of the marina, Harbour Bridge, and the city, providing a picturesque backdrop for your stay.

Luxurious Accommodations
Choose from a selection of luxury suites and apartments, each equipped with an LCD TV and a furnished balcony. Wake up to stunning views of the harbour or the city from the comfort of your room.

Central Location
Situated in the heart of Auckland CBD, this 4-star hotel is just a short stroll away from a wide range of shopping and dining venues. Explore the vibrant city with ease during your stay at The Sebel Auckland Viaduct Harbour.

Experience luxury and convenience at its best - book your stay at The Sebel Auckland Viaduct Harbour now.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8
Based on 1917 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 7
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7.5
Overall Experience: 9.5
G
Graeme • extended_group • nz
7
2026-08-29 • via Nuitee
D
David • solo_traveller • nz
8
2026-08-28 • via Nuitee
B
Broom • solo_traveller • nz
9
2026-08-27 • via Nuitee
S
Sofia • solo_traveller • nz
5
2026-08-25 • via Nuitee
K
Kay • couple • nz
9
Beautiful spot our room sending night was amazing
Pros:

We did have n issue in the first room due to noise. The staff were mazing and changed us to another room without hesitation. This made our sty so much better. The first night we were above The Fox and the band played until early hours in the morning. The staff were truly amazing and we really appreciated the change of room.

Cons:

The first room was noisy due to the bar below

2026-08-22 • via Nuitee
F
Fiona • solo_traveller • nz
9
2026-08-21 • via Nuitee
J
Jim • couple • nz
9
2026-08-21 • via Nuitee
S
Sherpa00938711006 • Family
2
Shocking
Pros:

Just terrible. Blood splatters on bathroom tiles, staff didn't seem to care. No hot water in either room for showers.

2026-08-20 • via Tripadvisor
S
Suzanne • couple • nz
9
Enjoyed a wonderful few days.
Pros:

Great location and view. Very comfortable bed. The room/apartment was comfortable and roomy and value for money.

Cons:

Apartment was a little dated and worn.

2026-08-20 • via Nuitee
S
Sabrina • solo_traveller • nz
10
Pros:

Dear The Sebel Team,

I hope you are well.

I wanted to take a moment to express my sincere appreciation for the incredible experience my girlfriend and I had during our recent stay at The Sebel. From the moment we arrived, everything exceeded our expectations. The service, the comfort of the room, the atmosphere, and the overall experience made our stay truly memorable.

It is not often that you find a hotel where you genuinely feel welcomed and looked after, but The Sebel provided exactly that. The experience we had together was so special, and we left feeling extremely grateful that we chose your hotel for our time away. It created memories that we will continue to cherish.

Thank you again for providing such an amazing experience. Your team has created a place that feels truly special, and we would love the chance to make another unforgettable memory with you.

Warm regards,
Sabrina

2026-08-19 • via Nuitee
C
Chez_xo • solo_traveller • nz
8
2026-08-18 • via Nuitee
F
Fred • family_with_children • pf
8
J’ai très bien aimé mon séjour, excellent emplacement avec une belle vue
Pros:

L’emplacement

Cons:

Parking non disponible pour les véhicules de plus de 2,2M

2026-08-18 • via Nuitee
J
Jill • solo_traveller • au
10
The 2 staff on duty at reception were extremely helpful and polite, courteous. I cant praise them enough. They made my a
Pros:

It was close to the places I needed to go.

Cons:

Nothing comes to mind

2026-08-17 • via Nuitee
P
Poppy • couple • nz
2
Wouldn’t stay again.
Pros:

good location being central

Cons:

Very noisy, fights happening late at night both in and out of hotel. Both our rooms had issues with hot water cylinders meaning that we had cold showers. Blood splatter stains in one of the bathrooms. The male staff member was very apologetic, and did fix the issue with hot water cylinder, but I also feel a discount should have been offered. We were offered new rooms but was at 11pm, so not very practical, the staff member in the morning didn’t seem phases when we bought up the blood and brushed it off as nothing.

2026-08-16 • via Nuitee
A
Andrew • couple • nz
10
2026-08-12 • via Nuitee
R
Robert • couple • nz
5
Pros:

Plenty of room and clean

Cons:

Very noisy from bars directly below

2026-08-11 • via Nuitee
J
Jo • solo_traveller • nz
9
Pros:

Fantastic location, and rooms

Cons:

Is a little pricey and wifi should be complimentary

2026-08-11 • via Nuitee
K
Kaye • solo_traveller • au
6
2026-08-10 • via Nuitee
A
Angus • couple • nz
3
Wouldn't recommend this place.
Pros:

Location was good

Cons:

1 teaspoon - three saucers, one bread plate. Frypan fit for the landfill. Didn't match 4 star
The only arm chair was well beyond it's use by date - springs gone - substandard, couldn't use it. Two seater couch in similar state.
Leaking refrigerator with sticky substance dripping on our food. It was cleaned on our request.
Noise from bars/nightclubs below until 1.30a.m. for our 4 night stay was extreme.
The accommodation was tired.

2026-08-10 • via Nuitee
B
Barrett • family_with_children • nz
8
Amazing location great service room has everything you need totally recommend and great price
Pros:

The location was great
It was quiet considering how close all the pubs are
The staff were all helpful and very friendly and helped with all our questions and storage of gear after we checked out
Totally recommend staying here

Cons:

Car parking would have been a issue so we don’t get a car while we were there
Not really a issue but something to consider

2026-08-08 • via Nuitee