The Sebel Auckland Viaduct Harbour

Hotels
Accor
8.6 (122 reviews)
85-89 Custom St West, Auckland, 1001 , Auckland , NZ

Facilities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and Friendly staff
Great location near restaurants and shops
Cons:
Noise from bars below
Uncomfortable mattresses reported

Categories

Cleanliness
8.6
The property was very clean as praised by several reviewers.
Service
9.1
The reception staff received multiple commendations for their helpfulness and friendliness.
Location
9.1
Consistently noted as fantastic and convenient, especially for local attractions.
Room Quality
7.6
Mixed reviews due to complaints about uncomfortable mattresses impacting sleep quality.
Amenities
8.6
Facilities were described as good, with all essentials available.
Value for Money
8.6
Positive feedback about being budget friendly for families.
Food and Beverage
8.6
Multiple dining options and proximity to restaurants; positive mentions.
Overall Experience
8.6
Overall, guests expressed a positive experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:43

Property Description

Experience the charm and elegance of The Sebel Auckland Viaduct Harbour, perfect for your next getaway!

Modern Comforts
Unwind in one of our 116 air-conditioned rooms, each featuring a fully equipped kitchen with refrigerators and stovetops. Stay entertained with LCD televisions offering satellite programming, and stay connected with complimentary wireless internet access throughout your stay.

Convenience at Your Fingertips
Enjoy hassle-free check-ins and check-outs with our express services. Start your day with a complimentary newspaper in the lobby, and take advantage of discounted access to a nearby fitness facility to keep up your routine.

Prime Location
Located just a short stroll from iconic attractions like the New Zealand Maritime Museum and the bustling Queen Street Shopping District, your adventure in Auckland is right outside your door.

Book your stay at The Sebel Auckland Viaduct Harbour today and embrace the vibrant spirit of the city!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 122 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
D
Don
10
Pros:

Great situation,reception superb,room airy,large,very good facilities.

2025-10-03 via Nuitee
M
Molly
10
Pros:

The reception team was fantastic! I apologize, I don’t remember their names, but the two gentlemen who checked me in had me laughing after a long car ride and instantly made me feel comfortable. Excellent staff, comfortable rooms, and a perfect location!

2025-09-30 via Nuitee
R
Richard family_with_children
8
Pros:

Clean and Friendly staff, easy to get to main areas of Auckland's city. Food and shopping nearby. Comfortable beds and a great budget Friendly option for families. Has everything you need.
My only feedback would be longer hot water usage would be better and bigger waste bins or more wasre options in room for recycling as to be able to help.
Overall would definitely recommend.
And great views

2025-09-18 via Nuitee
F
Fraser partner
8
Pros:

The location to the Viaduct was brilliant. The staff were brilliant, however, the noise from the bars below kept us awake until 1.00am.

2025-09-14 via Nuitee
A
Adam partner
8
Pros:

Absolutely loved the position of the hotel very accessible to all the restaurants. The staff were very helpful and polite and the room was nice and big.
The only bad thing was the bed was extremely uncomfortable we stayed for two nights and didn’t get much sleep due to this. I I think they need to start replacing all the mattresses in the hotel.

2025-09-12 via Nuitee
E
Eric
10
Pros:

Great location for our purpose. Mad, the receptionist, was so helpful and courteous.

2025-09-08 via Nuitee
C
Caren
10
Pros:

Front desk personnel was very helpful, the property was very clean and it was conveniently located. We enjoyed our stay.

2025-09-03 via Nuitee
A
Amy
10
Pros:

Location, location, location!

2025-08-25 via Nuitee
G
Gareth
10
Pros:

Great location at the heart of the vibrant viaduct harbour and close to city centre shops

2025-08-20 via Nuitee
D
Deepak partner
10
Pros:

Lots of Food options..easy walks to supermarket and city shopping area..great view of the harbour.

2025-08-16 via Nuitee
B
Bruce
8
Pros:

The close proximity to restuarants.

2025-08-14 via Nuitee
A
Amy friends
10
Pros:

Great place, easy access to viaduct. Definitely would stay again.

2025-08-04 via Nuitee
A
Alexander partner
8
Pros:

I liked the easy check-in polite staff local to bars and Cafes. awesome place to stay will definitely be back

2025-08-03 via Nuitee
J
John
8
Pros:

Great stay. It’s right in the viaduct which is super handy. But with that comes the noise - nothing you can’t sleep through though.

2025-07-20 via Nuitee
K
KERRY family
10
Pros:

Great location.
Efficient and courteous customer service.
Friendly housekeeping and clean room.
Thanks!

2025-07-13 via Nuitee
D
David
8
Pros:

Comfy room (513).
Efficient and friendly staff.
Good location - cafes, restaurants nearby, five minutes walk to ferry building.

2025-07-09 via Nuitee
D
Dee
6
Pros:

The staff are absolutely lovely. The location is great, walking distance to all out favourite restaurants. Unfortunately the noise from nearby establishments is intolerable and we had to check out early. If you’re planning on being out every night, no problem. We were here for work and we couldn’t sleep. The staff were very helpful in letting us leave a day early and even let me stay past check out time so I could go straight to the other hotel.

2025-06-15 via Nuitee
E
Elizabeth
10
Pros:

Great location, enjoyed sitting in front of the window watching people walking by. Only disappointment was the didn't have decaf coffee, apart from that great stay.

2025-06-09 via Nuitee
D
Debra partner
10
Pros:

Was a great stay again receptionist was amazing we will be back

2025-05-14 via Nuitee
C
carolyn partner
8
Pros:

It was fine for 1 nights

2025-05-01 via Nuitee