The Sebel Auckland Viaduct Harbour

Hotels
•
Accor
8.6 (122 reviews)
85-89 Custom St West, Auckland, 1001 , Auckland , NZ
64-9-9784000

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Facilities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and Friendly staff
Great location near restaurants and shops
Cons:
Noise from bars below
Uncomfortable mattresses reported

Categories

Cleanliness
8.6
The property was very clean as praised by several reviewers.
Service
9.1
The reception staff received multiple commendations for their helpfulness and friendliness.
Location
9.1
Consistently noted as fantastic and convenient, especially for local attractions.
Room Quality
7.6
Mixed reviews due to complaints about uncomfortable mattresses impacting sleep quality.
Amenities
8.6
Facilities were described as good, with all essentials available.
Value for Money
8.6
Positive feedback about being budget friendly for families.
Food and Beverage
8.6
Multiple dining options and proximity to restaurants; positive mentions.
Overall Experience
8.6
Overall, guests expressed a positive experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:43

Property Description

Experience the charm and elegance of The Sebel Auckland Viaduct Harbour, perfect for your next getaway!

Modern Comforts
Unwind in one of our 116 air-conditioned rooms, each featuring a fully equipped kitchen with refrigerators and stovetops. Stay entertained with LCD televisions offering satellite programming, and stay connected with complimentary wireless internet access throughout your stay.

Convenience at Your Fingertips
Enjoy hassle-free check-ins and check-outs with our express services. Start your day with a complimentary newspaper in the lobby, and take advantage of discounted access to a nearby fitness facility to keep up your routine.

Prime Location
Located just a short stroll from iconic attractions like the New Zealand Maritime Museum and the bustling Queen Street Shopping District, your adventure in Auckland is right outside your door.

Book your stay at The Sebel Auckland Viaduct Harbour today and embrace the vibrant spirit of the city!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 122 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
J
Jess • couple • nz
2
Tiring
Pros:

Location is the best thing going for it

Cons:

It's dated and old. Carpet is terrible. Bathroom was yuk. The noise from the nightclubs was the worst. The place is amazing if you want to get NO sleep

2026-06-27 • via Nuitee
M
Michelle • extended_group • au
10
2026-06-27 • via Nuitee
M
Maree • couple • nz
8
Location and view from apartment was excellent
Pros:

Location

Cons:

-

2026-06-27 • via Nuitee
L
Lees • couple • nz
5
The male receptionist was very very rude and the room looked nothing like the picture the doors were all scratched up an
Pros:

It was in a good location

Cons:

The receptionist and the room wasn’t very nice even when we payed extra for the queen suite marina view

2026-06-26 • via Nuitee
M
Megan • solo_traveller • au
8
2026-06-25 • via Nuitee
G
Gray • couple • nz
8
Pros:

The bed was so comfortable the unit had heaps of room did all our washing and walking distance to everything

Cons:

Nothing honestly the club downstairs was going all night and till 5am but you honestly didn’t hear it, it was like having the tv on all night so didn’t bother us

2026-06-24 • via Nuitee
T
Teresa Haley • solo_traveller • nz
10
Fabulous Views
Pros:

Love the views. The room was spacious and clean.

Cons:

Could do with a little tidy up in the paint work. General wear and tear.

2026-06-23 • via Nuitee
L
Linda • solo_traveller • nz
8
Friendly warm comfy
Pros:

How close it was to where we were going

Cons:

Nothing

2026-06-23 • via Nuitee
K
Katherine • solo_traveller • nz
5
Just because I booked through booking.com I didn’t need to be given the worst room in the hotel
Cons:

Honestly, worst room in the hotel! All I could see was a solid wall of concrete with a tip toe view of the car park

2026-06-21 • via Nuitee
R
Rennie • solo_traveller • za
5
Pros:

The room

Cons:

The bed was not queen size as I requested

2026-06-20 • via Nuitee
E
elizabeth • couple • au
10
Easy, comfortable, most enjoyable
Pros:

Clean, easy to get to. Close to many attractions

Cons:

I liked everything

2026-06-20 • via Nuitee
J
Jo • couple • nz
3
Dark room, view of wall, noisy room
2026-06-19 • via Nuitee
S
Skye • family_with_children • nz
1
Difficult
Pros:

First staff member wouldn’t let me in till an hour later full made us wait before handing the keys the second staff member was nice but that first guy was not it because why are you talking to me in that tone! Rude as hell there was definitely no need for his sassy attitude snapping like a queen!

Cons:

The first guy that served me horrible staff member to put up front!

2026-06-19 • via Nuitee
D
Delena • solo_traveller • nz
9
2026-06-19 • via Nuitee
C
christoph • couple • de
7
es ist ein schoenes hotel in perfekter lage
Pros:

eine sehr schoene wohnung mit einem tollen balkon, einem sehr bequemen bett in perfekter lage

Cons:

die ausstattung der kueche zum kochen war eine frechheit. es gab einen kleinen topf (ein schaeppchen) in dem man 2 eier heatte kochen koenntn. SONST NICHTS!!! wir mussten uns alles erfragen und erbitten und es hat uns knapp 1 1/2 stunden mit warten verbracht bis die sachen (pfanne, groesserer topf, toaster, muesli schalen, salat schale,, .... gebracht wurden. das ist ein NO GO wenn eine ausgestattete kuechen angegeben wird. es gab kein oel und essig, kein loeffel zum kochen. kein messer zum schneiden, keine schere, kein ..... das war die schlechteste kuechenaustattung auf unserer gesammten 9 monatigen weltreise. sehr schade!!!

2026-06-18 • via Nuitee
J
Jeulin • couple • nz
8
2026-06-18 • via Nuitee
B
Bettina • solo_traveller • nz
10
2026-06-18 • via Nuitee
K
Karina • couple • nz
8
Pros:

A lovely stay

Cons:

Nothing

2026-06-17 • via Nuitee
R
Reweti • solo_traveller • nz
10
Pros:

Location is dope

Cons:

Leaving

2026-06-17 • via Nuitee
A
Amanda • solo_traveller • nz
9
2026-06-16 • via Nuitee