The Sebel Auckland Viaduct Harbour

Hotels
Accor
8.6 (122 reviews)
85-89 Custom St West, Auckland, 1001 , Auckland , NZ

Facilities

Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and Friendly staff
Great location near restaurants and shops
Cons:
Noise from bars below
Uncomfortable mattresses reported

Categories

Cleanliness
8.6
The property was very clean as praised by several reviewers.
Service
9.1
The reception staff received multiple commendations for their helpfulness and friendliness.
Location
9.1
Consistently noted as fantastic and convenient, especially for local attractions.
Room Quality
7.6
Mixed reviews due to complaints about uncomfortable mattresses impacting sleep quality.
Amenities
8.6
Facilities were described as good, with all essentials available.
Value for Money
8.6
Positive feedback about being budget friendly for families.
Food and Beverage
8.6
Multiple dining options and proximity to restaurants; positive mentions.
Overall Experience
8.6
Overall, guests expressed a positive experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 07:43

Property Description

Experience the charm and elegance of The Sebel Auckland Viaduct Harbour, perfect for your next getaway!

Modern Comforts
Unwind in one of our 116 air-conditioned rooms, each featuring a fully equipped kitchen with refrigerators and stovetops. Stay entertained with LCD televisions offering satellite programming, and stay connected with complimentary wireless internet access throughout your stay.

Convenience at Your Fingertips
Enjoy hassle-free check-ins and check-outs with our express services. Start your day with a complimentary newspaper in the lobby, and take advantage of discounted access to a nearby fitness facility to keep up your routine.

Prime Location
Located just a short stroll from iconic attractions like the New Zealand Maritime Museum and the bustling Queen Street Shopping District, your adventure in Auckland is right outside your door.

Book your stay at The Sebel Auckland Viaduct Harbour today and embrace the vibrant spirit of the city!

Important information:

  • The property is professionally cleaned.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

8.6
Based on 122 reviews
Cleanliness: 8.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
D
Dylan couple nz
1
I will not be coming back to stay at this place again.
Pros:

It was close to the event I attended

Cons:

I had requested prior of the date of my booking for a viaduct view and bath in the room and didn’t get that, didn’t get a respond either only a respond to parking. The guy at reception was rude and judgmental. He had said don’t touch the fridge or mini bar as you have to pay for it as if I had no money. The parking situation was terrible when it came to the guy he tried to charge $100 if I didn’t have a Visa card otherwise said $40 for parking with a Visa card. Then spoke to a lady who said I had to pay $50 from my visa when the guy said $40. It was a terrible experience and because I’m young they judged me and tried to charge more money out of me. Won’t be coming back again.

2026-07-11 via Nuitee
R
Rebecca solo_traveller nz
8
Pros:

Friendly staff. Clean room, close to everything.

2026-07-10 via Nuitee
R
Richard solo_traveller au
3
Pros:

The location, for us, was excellent.

Cons:

There was no milk in the fridge, the phone in the room did not work, it did get fixed on day two, the shower head sprayed water all over the place, the TV would intermittently stop working, the coffee cups where left in the dishwasher rather than in the cupboard so I had to make a phone call to find out the where abouts of the cups.

2026-07-08 via Nuitee
N
Natasha couple nz
9
Had a very relaxing stay.
Pros:

It was close to restaurants and cafe very central and beautiful views.

Cons:

Better pillows felt them uncomfortable.

2026-07-08 via Nuitee
B
Baljit couple nz
9
2026-07-07 via Nuitee
B
Brett solo_traveller au
8
Sebel 2026
Pros:

The room and location were great

Cons:

The booking site had inferred that parking was included, but when I arrived it was an additional charge, also parking for check in was not clearly defined

2026-07-07 via Nuitee
M
Maree solo_traveller nz
7
Loved the location. Pleasant helpful staff.
Pros:

Loved the location. Loved the facilities around, restaurants, bars and close to water.

Cons:

The property has aged and needs refurbishing. A single complementary biscuit would have been nice. Forgot to mention on leaving that toilet in 206 was leaking water into bowl.

2026-07-07 via Nuitee
L
Lisa solo_traveller nz
8
Pros:

Lovely apartment, with separate bedroom. Small deck, good size bathroom. Fantastic location. Staff were very helpful and was given a late check out..

2026-07-06 via Nuitee
J
Josie couple nz
7
2026-07-06 via Nuitee
K
Kaylene extended_group nz
10
2026-06-28 via Nuitee
C
Christian couple nz
8
2026-06-28 via Nuitee
M
Maree couple nz
8
Location and view from apartment was excellent
Pros:

Location

Cons:

-

2026-06-27 via Nuitee
J
Jess couple nz
2
Tiring
Pros:

Location is the best thing going for it

Cons:

It's dated and old. Carpet is terrible. Bathroom was yuk. The noise from the nightclubs was the worst. The place is amazing if you want to get NO sleep

2026-06-27 via Nuitee
M
Michelle extended_group au
10
2026-06-27 via Nuitee
L
Lees couple nz
5
The male receptionist was very very rude and the room looked nothing like the picture the doors were all scratched up an
Pros:

It was in a good location

Cons:

The receptionist and the room wasn’t very nice even when we payed extra for the queen suite marina view

2026-06-26 via Nuitee
M
Megan solo_traveller au
8
2026-06-25 via Nuitee
G
Gray couple nz
8
Pros:

The bed was so comfortable the unit had heaps of room did all our washing and walking distance to everything

Cons:

Nothing honestly the club downstairs was going all night and till 5am but you honestly didn’t hear it, it was like having the tv on all night so didn’t bother us

2026-06-24 via Nuitee
T
Teresa Haley solo_traveller nz
10
Fabulous Views
Pros:

Love the views. The room was spacious and clean.

Cons:

Could do with a little tidy up in the paint work. General wear and tear.

2026-06-23 via Nuitee
L
Linda solo_traveller nz
8
Friendly warm comfy
Pros:

How close it was to where we were going

Cons:

Nothing

2026-06-23 via Nuitee
K
Katherine solo_traveller nz
5
Just because I booked through booking.com I didn’t need to be given the worst room in the hotel
Cons:

Honestly, worst room in the hotel! All I could see was a solid wall of concrete with a tip toe view of the car park

2026-06-21 via Nuitee