Hilton Garden Inn Columbus/Dublin

Hotels
•
Hilton Garden Inn
8 (248 reviews)
500 Metro Place North , Dublin , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Rude service
False advertising

Categories

Cleanliness
6.31
Issues cited with unclean rooms and dirty linens.
Service
8.77
Staff were friendly in parts, but some were rude and unhelpful.
Location
10
Great location close to work and attractions.
Room Quality
7.77
Some positive aspects but complaints about issues and size.
Amenities
7.3
Limited amenities reported including issues with advertised pool and breakfast.
Value for Money
7.26
Not worth the amount charged as per guest sentiments.
Food and Beverage
8.31
Breakfast was good but not worth the extra cost.
Overall Experience
8.3
Mixed experiences leading to overall disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:09

Property Description

Convenient Location
Located near major corporate offices and just a short drive from downtown Columbus, the Hilton Garden Inn Columbus/Dublin offers a prime location for both business and leisure travelers.

Modern Amenities
Enjoy modern guestrooms equipped with microwaves and refrigerators, ensuring a comfortable stay during your visit to Dublin, Ohio.

Nearby Attractions
With easy access to freeways, explore popular attractions such as the Columbus Zoo and Tuttle Crossing Mall. Plus, find convenience with nearby offices like Honda and Verizon Wireless.

Book your stay at the Hilton Garden Inn Columbus/Dublin now for a seamless and enjoyable trip to Ohio's vibrant capital city.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 248 reviews
Cleanliness: 6.31
Service: 8.77
Location: 10
Room Quality: 7.77
Amenities: 7.3
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.3
T
Tamre • family_with_children • us
5
Clean and nice staff but need se unity cameras to keep pranksters from keeping you awake
Pros:

We didn't get breakfast with our room. Our beds were comfortable and the room was clean . We were very pleased that they got us into our room earlier so we could get ready for a graduation. The staff was very pleasant and helpful we did need glasses for beverages

Cons:

We were bothered five times with someone who kept trying to open our door. We called down and someone said they would come up and look around. Never heard back . It was after 1:30am when they finally stopped. They didn't have cameras in the hallway which makes us very uncomfortable being two women travelling alone . Our room was up on 4th floor in a corner where it would be easy for someone to be aggressive . I didn't get to much sleep and thought we would be in a restful place .

2026-05-26 • via Nuitee
P
Page • solo_traveller • us
5
Pros:

Room was clean and a good size

Cons:

Parking fee and disorganized breakfast setup and an ice cold indoor pool

2026-05-17 • via Nuitee
V
Valery • couple • us
2
Extremely old and outdated I was shocked this was a Hilton Garden Inn
Pros:

Location was great

Cons:

Very dirty and old.. staff wasn’t friendly. Outdated and didn’t even put soap in the bathroom

2026-05-06 • via Nuitee
K
Keal • solo_traveller • us
9
2026-04-27 • via Nuitee
S
Sara • solo_traveller • us
1
Pros:

The staff was friendly

Cons:

We had someone break into our hotel room while we were at dinner. I had to change rooms and asked the hotel for a refund but they were unable to meet the request because I used booking.com they said. I did not feel safe staying at this hotel even tho they switched us rooms. The person literally broke the door lock to get into our room.

2026-04-16 • via Nuitee
K
kirstensX9219EV • Business
6
Not a typical experience
Pros:

I stay at a lot of Hilton Gardens, but this stay was different The on site restaurant was closed "until further notice," all the ice machines on all the floors were out of service (but you could ask the front desk for ice), self-service laundry was also out of service, and the Business Center no longer exists, even though signage points to it.

The room, however was clean and the staff was super helpful. They got me ice, gave me restaurant recommendations, and even did some file printing for me (traveling on business).

What gives, management? Why no ice on any floor, restaurant, laundry and business center?

2026-03-25 • via Tripadvisor
B
Billie • family_with_children • us
10
2026-03-22 • via Nuitee
T
Tina • solo_traveller • us
8
Pros:

I liked that there is a beverage station in the lobby. Room was clean. Staff was polite.

Cons:

Breakfast not included. The "hot water" at the beverage station was lukewarm. Not good for making tea or cocoa.

2026-02-27 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-01-20 • via Nuitee
N
Natalie • solo_traveller • us
4
Not what I paid for! Dirty and smaller room!
Pros:

The location was close to where I needed to be for work

Cons:

There were dark hairs on my bed and pillowcases that were not mine and were there when I arrived. There was a used hair tie on the floor by the bed upon arrival. It didn’t look like it had been cleaned. The front desk staff was short and rude. I paid extra specifically for a king bed/room and was told there were no kings left when I checked in. The breakfast was okay, but not worth the additional cost. No water fountains worked, so I couldn’t even fill up a water bottle. Overall, very disappointed!!

2026-01-19 • via Nuitee
D
doria • couple • us
7
2026-01-12 • via Nuitee
A
Alison • couple • us
3
Pool was not open, was advertised as open when booking room.
Pros:

Close to proximity

Cons:

False advertising

2025-12-16 • via Nuitee
E
Ericson • solo_traveller • us
1
2025-11-25 • via Nuitee
M
Mary • solo_traveller • us
3
Cons:

I was not informed about a fire drill check at 8 o'clock in the morning. The person in charge of this told me when I came downstairs in my pajamas and robe because the fire alarms went off that the front desk should have informed me. Not happy at all.

2025-11-22 • via Nuitee
J
JaNazsa • couple • us
8
2025-11-16 • via Nuitee
D
Dawnannett • couple • us
3
Will NOT be returning to the hotel!
Pros:

Great location!

Cons:

Lobby attendants were quite rude and wouldn't smile the entire time checking us in.

Our toilet backed up before we went to bed at 11pm. Couldn't get ahold of someone to fix the issue, so went to sleep. Tried again at 5:30am and the only solution was to change our room. We gathered our things and checked out shortly after. Had to stop at the lobby restroom because ours was still clogged.

2025-11-13 • via Nuitee
J
Joseph • solo_traveller • us
1
2025-11-04 • via Nuitee
T
Tamara • family_with_children • us
10
Enjoyable
Pros:

Super friendly staff and a comfortable bed, highly recommended!

2025-10-29 • via Nuitee
K
kazunari
10
Pros:

Nice hospitality at the reception. Thank you Shianne!

2025-10-10 • via Nuitee
J
Jackson • solo_traveller • us
8
Cons:

I was told over the phone breakfast was included. When there they said it was not included because I went through booking. Com. No offer of flexibility. Would have stayed elsewhere.

2025-10-10 • via Nuitee