Facilities

Free breakfast
Full-service spa
Fitness facilities
Parasailing nearby
Fireplace in lobby
Arcade/game room
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Great staff and service
Beautiful views
Family-friendly amenities
Cons:
Cleanliness issues
Disappointing room quality
Inadequate accessibility options

Categories

Cleanliness
7.46
Room had cleanliness issues upon arrival.
Service
10
Outstanding service from several staff members, but some were indifferent.
Location
9.93
Beautiful location with stunning views.
Room Quality
7.97
Room 500 was disappointing due to pool size and cleanliness.
Amenities
9.92
Great facilities available, but limited buggies for accessibility.
Value for Money
8.95
Paid premium for a service that couldn't be used.
Food and Beverage
9.41
Dining options and food were satisfactory.
Overall Experience
9.96
Fantastic family holiday despite some issues with accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:14

Property Description

Luxurious Spa and Recreation
Indulge in soothing massages and facials at the full-service spa, or bask in the sun on the private beach. Enjoy complimentary access to the water park and unwind in the spa tub.

Deluxe Dining Options
Savor French cuisine at Celeste French or opt for 24-hour room service. Quench your thirst at the beach bar, poolside bar, or one of the 6 bars/lounges. Don't miss the daily buffet breakfast.

Convenient Amenities and Services
Benefit from free Wi-Fi, a computer station, and dry cleaning services. Take advantage of the roundtrip airport shuttle and free parking. Stay comfortably in well-equipped guestrooms with modern amenities.

Experience luxury by the Ionian Sea at MarBella, Mar-Bella Collection. Book now for a relaxing and all-inclusive getaway.

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April to November.
  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CFU

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

9.2
Based on 127 reviews
Cleanliness: 7.46
Service: 10
Location: 9.93
Room Quality: 7.97
Amenities: 9.92
Value for Money: 8.95
Food and Beverage: 9.41
Overall Experience: 9.96
D
David • family
10
Pros:

From the moment we arrived until the minute we left all of the staff were lovely

2025-10-09 • via Nuitee
J
Judith • friends
10
Pros:

The staff were phenomenal and very friendly. We were surprised to receive a room upgrade upon arrival and had an additional outdoor living area of our own. We enjoyed the spa and the dining experiences that Marbella offered. Would highly recommend this resort.

2025-10-08 • via Nuitee
J
Jennifer
10
Pros:

Lovely hotel,

2025-09-26 • via Nuitee
O
Oliver • partner
10
Pros:

Loved the resort and how big it felt. Had a great private beach. My only comment was the reception ladies felt a little off 1/4 of the ones we dealt with seemed genuine and nice. Loved the a la carte restaurant kuzina

2025-09-10 • via Nuitee
O
Oliver • family
8
Pros:

Our stay was great, most of the staff where excellent but a couple let the overall service down

2025-08-28 • via Nuitee
T
terri
10
Pros:

The resort was lovely but not enough buggy’s to help people like myself who struggles with arthritis or for others who may have disabilities and can’t walk up the steep hills . Also the staff on the majority were lovely but there were a few who could not be bothered. And the hotel is lovely but attention to details like dead orchids in the common areas let the 5 * rating down
With all of the above said I would still recommend the resort because me and my family had a lovely time

2025-08-26 • via Nuitee
V
Verified traveler
6
Dissatisfied & dissapointed.
Pros:

We booked two one-bedroom bungalows with private pools (rooms 500 and 503) for a family celebration. Sadly, room 500 was a huge disappointment — the pool was so small it was unusable, and it was filthy on arrival. Within the first hour of check-in I was chasing reception, calling maintenance (who left muddy footprints in the room), and writing emails instead of relaxing. We never once used the pool, despite paying a premium for it.

Communication from the front office was poor, with no follow-up from the manager despite repeated complaints. While a few gestures were eventually offered (dinner, massage, transfer), they did not make up for the fact that we paid for a service we couldn’t use.

That said, some staff were outstanding: Niki at Kuzina (breakfast), Mo at the main pool, Ionna at Guest Relations, Mark at the water park, and Alexander, who finally helped resolve part of the issue. Their excellent service was the highlight of our stay.

Overall, it’s a real shame, great staff in some areas, but a very disappointing experience with the accommodation and management response.

2025-08-26 • via Nuitee
E
Eyal
10
Pros:

Not our first time there as a family. We love the place

2025-08-23 • via Nuitee
V
Vikram
10
Pros:

Brilliant facilities for young kids

2025-08-22 • via Nuitee
M
Murat • family
10
Pros:

A fantastic family holiday. The staff and management were outstanding — always professional, kind, and attentive, which really made the experience special.

Food was a highlight: the open buffet was impressive despite the crowds, and the à la carte restaurants added variety and quality. The sea is nice (though we’ve seen even better in the Aegean), but the service more than makes up for it.

This is very much a family place rather than for couples seeking a romantic escape. For us, it was perfect, and we would happily return.

2025-08-16 • via Nuitee
A
Anthony John
10
Pros:

Spacious clean room. Definitely coming back.

2025-08-06 • via Nuitee
A
Andrew James • family
10
Pros:

Beautiful location, fantastic hotel and above all wonderful people, a truly brilliant family holiday

2025-08-01 • via Nuitee
A
Alison • family
8
Pros:

Lovely hotel and great facilities. Staff super helpful and friendly. Dining options and food ok.

2025-07-30 • via Nuitee
C
Caroline • family_with_children
10
Pros:

Fantastic family friendly hotel. Not too “kids orientated” - great balance! Various pools to choose from. Non motorised water sports complimentary every day for 30 mins. Various options for dietary requirements. If you visit the Asian restaurant is a must!

2025-07-22 • via Nuitee
D
donna • family
10
Pros:

The hotel complex is built into a hill overlooking the sea so there are beautiful views from almost everywhere.

All people working at the hotel are friendly, polite and extremely helpful. All facilities are well looked after and very clean. We loved our sunset cruise one evening and the water sports and air conditioned gym. All in all,
it was great stay.

2025-07-12 • via Nuitee
E
Emanuella • family
10
Pros:

Beautiful grounds clean rooms seem to have been renovated recently . Very polite attentive staff delicious food . Lots of activities for kids and adults . Could not fault this hotel .

2025-07-11 • via Nuitee
M
Mohamed
10
Great stay
Pros:

Excellent food, service, location.
I have no comments to be honest, I can say just everything was amazing.
The staff are very friendly.

2025-06-29 • via Nuitee
J
James • friends
10
Pros:

MarBella is a high quality hotel, with extensive facilities, all-inclusive board and a range of dining options. Staff were all both professional as well as warm and friendly helping make the stay even more enjoyable. A choice of pool or beach for lazy days and a range of restaurants make for a nice choice of meals. Since I last visited, the hotel has migrated to an all-inclusive offer, which contained a wide range of drink options to select from. On this visit, there was a very high proportion of families with pre-school children (which made some meals noisy), but overall an excellent hotel and I would love to return in future.

2025-06-14 • via Nuitee
P
Prachi • partner
10
Pros:

great stay, great service and the food was amazing. The beach area was ideal. Not really a couple friendly hotel as too many children. But this didn’t bother us too much!

2025-06-08 • via Nuitee
K
Katherine • family
10
Pros:

Beautiful hotel, staff were excellent. The two young men over from Belgium running the activities for kids were amazing. Food is lovely and service around the pool very quick.

2025-06-03 • via Nuitee