Sure Hotel by Best Western Algen

Hotels
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Sure Hotel by Best Western
7.5 (1466 reviews)
Storgatan 61 , Östersund , se

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Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Central location
Cons:
Rooms can be cold
Noise from neighbors

Categories

Cleanliness
7.58
Overall sentiments suggest cleanliness is generally good, with some mentions of fresh rooms.
Service
8.05
Multiple reviews highlight friendly and helpful staff, indicating good service.
Location
8.09
Many reviews mention the central location and proximity to the train station, demonstrating its advantages.
Room Quality
6.54
Some comments indicate issues with room temperatures and noise, affecting the overall quality.
Amenities
7.07
Amenities received mixed reviews, with some positive mentions of breakfast but critiques on space.
Value for Money
7.53
Several reviews emphasized that the hotel provides good value for the price.
Food and Beverage
8.08
The breakfast was frequently praised, contributing positively to this category.
Overall Experience
7.05
The overall sentiment reflects a good experience, despite some issues with temperatures and noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:24

Property Description

Convenient Location and Amenities
This central yet quiet hotel is a few minutes' walk from Östersund Central Station and the main street, Rådhusgatan.

Delicious Breakfast and Comfortable Rooms
It offers free WiFi and rooms with a private bathroom and cable TV. The daily breakfast buffet includes a variety of hot and cold dishes.

Relaxation and Local Attractions
A sauna is available for relaxation. Älgen’s staff can give tips on local attractions such as the cultural history museum, Jamtli. Skiing, hiking, and fishing are popular activities in the region.

To make the most of these amenities and explore the local attractions, book your stay at Älgen Hotel today!

Important information:

Please note that the property does not accept cash payments.

Please note that the reception opening hours vary throughout the week, and therefore is not always staffed. Contact the property for further information.

After booking, you will receive check-in and payment instructions from the property via email.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OSD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for SEK 100 per person per night when using an available extra bed.
    Adults stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs SEK 85 per day.

Location

Guest Reviews

7.5
Based on 1466 reviews
Cleanliness: 7.58
Service: 8.05
Location: 8.09
Room Quality: 6.54
Amenities: 7.07
Value for Money: 7.53
Food and Beverage: 8.08
Overall Experience: 7.05
I
Inga-Lill • solo_traveller • se
8
2026-06-06 • via Nuitee
B
Backsell • family_with_children • se
5
Pros:

Frukosten var, utifrån hotellets övriga standard, riktigt bra. Färsk frukt som ananas, grape och passionsfrukt uppskattades. Sköna sängar.

Cons:

Ett ganska dystert hotell med svartmålade väggar och svarta slitna möbler. Svårstädat, men personalens gjorde sitt bästa. Ett av våra rum saknade en mörkläggningsgardin så det var för ljust att sova. Vi fick ett nytt rum först tredje natten även om vi förstod att det var ledigt redan natten innan.

2026-06-06 • via Nuitee
M
Monica • couple • se
8
Prisvärt
Pros:

Bra frukost med mycket att välja på . Inget att klaga på. Positivt med mycket frukt av olika sorter.

Cons:

Det behövs fler avställningsytor. I badrummet någon form av hylla. I rummet var det svårt att hitta någon stans att lägga saker på. Fick utnyttja fåtöljerna att lägga saker på/i.

2026-06-06 • via Nuitee
L
Lena • couple • se
10
Varma rekommendationer
Pros:

Super trevlig personal välstädat och god frukost

2026-06-04 • via Nuitee
H
Helle • solo_traveller • se
8
Pros:

Jättebra frukost trevlig personal

Cons:

Lite trångt runt sängen

2026-06-04 • via Nuitee
S
Sören • couple • se
10
2026-06-02 • via Nuitee
H
Hannes • couple • se
5
Pros:

Good breakfast buffé

Cons:

The blackout curtains did not cover the windows fully so the light came in - it is only dark a few hours per night in the end of May :-)

2026-06-01 • via Nuitee
V
Vance • couple • us
9
Great location, great value
Pros:

Very convenient, clean, excellent breakfast.
Coffee and cookies were in the reception area, very welcoming.

2026-06-01 • via Nuitee
V
Viona • solo_traveller • nl
9
Pros:

Good breakfast. Great that I could take coffee to go from breakfast buffet

Cons:

Unclear parking situation

2026-05-31 • via Nuitee
S
Sol-Britt • couple • se
10
Topp betyg för service, frukost och atmosfären
Pros:

Gemytligt hemtrevligt hotell, jätte trevlig tjej i receptionen, frukostbuffé var otroligt bra, det fattades ingenting och frukost rummet var mysigt och lagom stort.
Toppen med parkering i närheten.
Det är få hotell som har bra kuddar, men det här hotellet hade det!!
Vi återkommer ❤️

2026-05-31 • via Nuitee
A
Alva • couple • se
8
Bra hotell med centralt läge
Pros:

Bra läge, bra frukost och fräscht. Funkar perfekt att bo om man vill ha nånstans att sova men kanske inte ska hänga supermycket på hotellet.

Cons:

Man kunde inte koppla till TVn. Frukosten var god men kanske inte den bästa jag har ätit, men med tanke på priset var det värt det!

2026-05-28 • via Nuitee
A
Ann • solo_traveller • se
8
2026-05-25 • via Nuitee
J
James • couple • gb
8
2026-05-25 • via Nuitee
H
Hans • solo_traveller • no
8
2026-05-24 • via Nuitee
K
Kilian • couple • se
7
Pros:

Breakfast was outstanding, really impressive. Location is good and parking very convenient.
Free coffee available next to reception at all times. Plenty electrical sockets in the room.
Toilet/ shower perfectly ok.

Cons:

Previous guests have complained about poor lights in the room. They are perfectly right,
Dark brown walls, dark floor, black curtain, back furnitures and a microscopic plafond in the ceiling.
Reading lights by the beds are extremely poor, possibly enough to find the book but definitely impossible to read it.
Hard to understand why this problem, commented on by several previous guests and reasonably easy to attend to, still exist ?

2026-05-22 • via Nuitee
H
Hans • couple • se
7
2026-05-22 • via Nuitee
R
Rigmor Elisabeth • couple • no
10
2026-05-22 • via Nuitee
U
Ulf • solo_traveller • se
10
2026-05-19 • via Nuitee
J
Jana • couple • no
8
2026-05-18 • via Nuitee
M
Mikael • family_with_children • se
5
2026-05-18 • via Nuitee