Sure Hotel by Best Western Algen

Hotels
•
Sure Hotel by Best Western
7.3 (1529 reviews)
Storgatan 61 , Östersund , SE
+46 63 51 75 25

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Family rooms
Fax/photocopying
Dry cleaning
Non-smoking throughout
Private parking
Snack bar
See all facilities

Review Highlights

Pros:
Central location / close to transport
Good value / priceworthy
Friendly and helpful staff
Generally good breakfast selection
Some rooms are clean and fresh
On-site parking available (though limited)
Cons:
Dusty areas and dirty floors reported
Poor sound insulation; noise from neighbours
Hard beds and some uncomfortable rooms
Broken lamps, dim lighting and flaking paint
Limited and tight parking spaces
Breakfast issues: cold dishes, missing items and occasional stale items

Categories

Cleanliness
5.8
Several reviews mention dust, dusty clumps under beds, dirty floors and flaking paint on ceilings — overall cleanliness is below average in parts of the hotel.
Service
8.2
Multiple guests describe staff as very friendly and helpful; a few operational issues (breakfast service/parking) noted but overall service is a strong point.
Location
9
Consistently praised: central, easy to find, close to train station — location is one of the hotel's clear strengths.
Room Quality
6.2
Mixed room quality: reports of hard beds, poor blackout curtains, dark rooms, noise from neighbours and some broken lamps — acceptable but with notable shortcomings.
Amenities
6.4
Amenities are basic: breakfast offerings and lobby coffee/cookies are positives, but parking is limited, some breakfast items/tea choices missing and few other facilities mentioned.
Value for Money
8.5
Frequently described as good value and price-worthy by many guests — value is clearly perceived as strong.
Food and Beverage
7.2
Breakfast is often praised (good selection), though there are recurring complaints about cold warm dishes, some stale items and occasional missing choices.
Overall Experience
7.1
Overall mixed-to-positive: many guests would return and highlight location, breakfast and staff, while others report cleanliness, room comfort and parking problems that lower the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location and Amenities
This central yet quiet hotel is a few minutes' walk from Östersund Central Station and the main street, Rådhusgatan.

Delicious Breakfast and Comfortable Rooms
It offers free WiFi and rooms with a private bathroom and cable TV. The daily breakfast buffet includes a variety of hot and cold dishes.

Relaxation and Local Attractions
A sauna is available for relaxation. Älgen’s staff can give tips on local attractions such as the cultural history museum, Jamtli. Skiing, hiking, and fishing are popular activities in the region.

To make the most of these amenities and explore the local attractions, book your stay at Älgen Hotel today!

Important information:

Please note that the property does not accept cash payments.

Please note that the reception opening hours vary throughout the week, and therefore is not always staffed. Contact the property for further information.

After booking, you will receive check-in and payment instructions from the property via email.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OSD

Location

Guest Reviews

7.3
Based on 1529 reviews
Cleanliness: 5.8
Service: 8.2
Location: 9
Room Quality: 6.2
Amenities: 6.4
Value for Money: 8.5
Food and Beverage: 7.2
Overall Experience: 7.1
B
Børge • family_with_children • no
5
2026-11-07 • via Nuitee
T
Tomas • couple • se
7
2026-11-07 • via Nuitee
E
Eva • family_with_children • se
9
Pros:

Litet, tyst, skön säng, nära till gågata, personal att tala med, god frukost, pappers tidning, egen parkering
Kommer att boka igen 👍

2026-11-06 • via Nuitee
A
Anders • solo_traveller • se
9
2026-11-06 • via Nuitee
A
Ann • family_with_children • se
8
Pros:

Bra läge, trivsant rum, utmärkt frukist.

Cons:

Väldigt dammigt under sängen.
Bör finnas en gummiskrapa till duschen, eftersom det blev blött, och halkrisk.
Vore bra med ett skohorn.

2026-11-02 • via Nuitee
A
Anton • solo_traveller • se
8
2026-11-01 • via Nuitee
J
J. • couple • se
7
Pros:

Leuke Scandinavië inrichting

Cons:

Parkeergelegenheid. Aangeven is dat er een eigen parkeerplaats is. Maar dat zij slechts een paar plekken. Misleidende informatie

2026-11-01 • via Nuitee
K
Kenth • family_with_children • se
5
Pros:

Finns en parkering direkt vid hotellet, men få platser. Om det är fullt där, är det nära till centralstationen parkering.
Helt ok budgethotell och funkar faktiskt riktigt bra om man inte kräver mer än sova och få en frukost. Trevlig personal.

Cons:

Inget speciellt att klaga på, mer än att det inte funkade med TV'n !

2026-11-01 • via Nuitee
Y
Ylva • couple • se
8
Vi återkommer
Pros:

Bra läge o prisvärt

Cons:

Flaggor i taket

2026-10-31 • via Nuitee
C
Charlotte • family_with_children • se
4
2026-10-31 • via Nuitee
H
Håkan • couple • se
8
Bra prisvärt boende med bra frukostbuffé.
2026-10-29 • via Nuitee
D
Doris • family_with_children • se
8
Pros:

Bra läge och pris.

Cons:

Konstig doft i korridoren.
Sten hård säng så jag fick ont i kroppen och sov uruselt.

2026-10-28 • via Nuitee
O
Olsson • couple • no
7
2026-10-27 • via Nuitee
T
Thomas • family_with_children • de
9
2026-10-27 • via Nuitee
C
Carl • couple • se
8
2026-10-25 • via Nuitee
A
Anita • family_with_children • no
3
Pros:

Ikke mye å skryte av denne gangen

Cons:

Luktet støv når vi åpnet døren, bløtt gulv på badet, store støvdåtter under sengen. Varmmaten på frokostbuffeen var kald

2026-10-25 • via Nuitee
A
Anders • solo_traveller • se
9
Pros:

Fantastisk

2026-10-25 • via Nuitee
W
Weronica • family_with_children • se
6
Pros:

Trevligt rum, fräscht.

Cons:

Vi bad om frukostpåsar då vi skulle checka ut tidigt. Bad om att få en mjölkproteinfri, mackorna i denna var gjorda på ostfralla, ost innehåller mjölkprotein.

2026-10-24 • via Nuitee
C
Carina • solo_traveller • se
8
Positiv
Pros:

Bra frukost, mycket att välja på. Bra läge, lätt att hitta.

Cons:

Parkeringen på innergården är trång. 4 platser och det gäller att övriga ställer sig rätt och att det inte är flera stora SUV:ar. Jag hade svårt att ta mig därifrån.

2026-10-23 • via Nuitee
J
Jan • family_with_children • no
10
2026-10-19 • via Nuitee