Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9640 reviews)
Sten Sturegatan 1 , Gothenburg , se

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9640 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
T
Tony • solo_traveller • se
9
2026-05-30 • via Nuitee
C
Caroline • couple • se
8
2026-05-30 • via Nuitee
T
Terzija • extended_group • de
8
2026-05-30 • via Nuitee
C
Catharina • couple • se
5
Bullrigt. Bra läge. Medioker frukost.
Pros:

Centralt lätt att hitta parkering

Cons:

Det sorterades tomglas utan för fönstret klockan sju på morgonen. Hade tänkt att sova längre. Hänsynslöst. Tänk att tömma en rejäl soptunna med tomflaskor. Bullrade rejält. Frukost med blekt bake off bröd. Billighetsjuice. Hualigen.

2026-05-30 • via Nuitee
C
Carina • solo_traveller • se
10
2026-05-30 • via Nuitee
J
Johanna • family_with_children • se
6
2026-05-30 • via Nuitee
J
Jarupun • family_with_children • th
8
Pros:

the breakfast is very good

Cons:

The reservation detail from the hotel is not the same as our reservation from Booking. The told me when i’m arrive that they receive the reservation room the 1 adult and 1 infant but we have 2 adults and 1 infant so in the first they told me to pay more to get the room for 2 adults and i refused and show them the reservation invoice from booking and they let me stay without any extra-payment. I don’t know why this error did happened.

2026-05-29 • via Nuitee
A
Anita • solo_traveller • dk
6
Fint
Pros:

Charmerende sted og sødt personale. Beliggenheden er perfekt

Cons:

Meget larm på gangen når folk går forbi fordi det ikke er lydtæt. Man kan også mærke vibrationerne

2026-05-29 • via Nuitee
A
ave • solo_traveller • ee
10
2026-05-29 • via Nuitee
L
lilian • couple • se
8
Pros:

Läget och prisvärt.
Frukosten bra och rummet den avdelas för är också stort och bra. Ger luftig känsla.

Cons:

Sängen i rum 119 var inte så bra, dvs nersliten.

2026-05-29 • via Nuitee
M
MUSTAFA • family_with_children • de
9
Pros:

Konumu güzeldi. Personel çok iyi, rahat ettiriyorlar. Aile odasında kaldık yeterli genişlikteydi. Kahvaltısı gayet güzeldi.

Cons:

Mimarisi farklı biraz, odaya ulaşmak için koridor da uzun bir yürüyüş yapmak gerekti. Biraz eskimiş.

2026-05-28 • via Nuitee
M
Margaret • solo_traveller • au
7
2026-05-28 • via Nuitee
K
Kirsti • solo_traveller • no
8
2026-05-28 • via Nuitee
J
Jutta • solo_traveller • de
10
2026-05-28 • via Nuitee
J
Jarmo • couple • se
8
2026-05-28 • via Nuitee
E
Erika • solo_traveller • se
7
2026-05-28 • via Nuitee
K
Kos • couple • cz
6
2026-05-27 • via Nuitee
K
Kerry • couple • gb
9
2026-05-27 • via Nuitee
K
Kos • couple • cz
6
2026-05-27 • via Nuitee
M
Martin • couple • se
5
2026-05-26 • via Nuitee