Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9299 reviews)
Sten Sturegatan 1 , Gothenburg , se

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9299 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
D
Daniel • solo_traveller • se
7
Pros:

Bra läge och stor frukost I ljus matsal.

Cons:

Hade meddelat om hotellet om jag önskade tidigare incheckning (13:00). Det var tyvärr inte möjligt.

2026-04-18 • via Nuitee
T
Tony • solo_traveller • se
8
2026-04-18 • via Nuitee
G
gloriaerri • family_with_children • it
10
Pros:

Posizione ottima, in pieno centro, vicino a tutte le attrazioni della città. Colazione continentale deliziosa e staff super gentile e disponibile

2026-04-18 • via Nuitee
M
Magnus • couple • se
8
Pros:

Nära Rondo

2026-04-18 • via Nuitee
A
andrea • couple • de
8
2026-04-18 • via Nuitee
A
ATHANASIOS • solo_traveller • gr
9
Pros:

Great breakfast, convenient location

Cons:

Small room and bathroom

2026-04-18 • via Nuitee
N
Niklas • solo_traveller • se
6
2026-04-18 • via Nuitee
G
Goran • couple • se
8
2026-04-18 • via Nuitee
T
Ternön • solo_traveller • se
8
2026-04-17 • via Nuitee
M
Maria • extended_group • se
8
Trevlig bemötande och bra service
Pros:

Låg bra i förhållande till vad vi skulle göra

Cons:

Allt var bra

2026-04-17 • via Nuitee
P
Peter • solo_traveller • se
7
2026-04-17 • via Nuitee
C
Cecilia • solo_traveller • se
10
2026-04-16 • via Nuitee
K
Kia • extended_group • se
8
2026-04-16 • via Nuitee
C
Cecilia • solo_traveller • se
6
2026-04-16 • via Nuitee
C
Christel • solo_traveller • dk
7
2026-04-16 • via Nuitee
N
Niaz abram • family_with_children • ch
8
2026-04-16 • via Nuitee
U
Ulla • solo_traveller • se
10
2026-04-16 • via Nuitee
S
Svendsen • couple • se
8
Pros:

mycket bra frukost bästa är att de fanns riktiga prinskorv och köttbullar , och inte dessa jävla kyckling prinskorvar och annat skit

2026-04-16 • via Nuitee
E
Ebbe • couple • se
6
2026-04-16 • via Nuitee
M
Martina • solo_traveller • de
9
Pros:

Schönes, einfaches Hotel in guter Lage. Das Personal war äußerst hilfsbereit und sehr freundlich. Das Frühstück war ausgezeichnet.
Wir würden es in jedem Fall wieder buchen.

2026-04-16 • via Nuitee