Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9680 reviews)
Sten Sturegatan 1 , Gothenburg , se

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9680 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
A
Amelie • solo_traveller • de
8
2026-06-20 • via Nuitee
S
Sanjay • couple • dk
9
Recommended.
Pros:

The breakfast was too good. There were too many varieties. Although the vegetarian options were a bit fewer, I would not complain because I had plenty on my plate.

Cons:

I guess some of the staff were being Swedish, they were sometimes too straight, but I guess that's how it is. Also, a bit too costly. :D

2026-06-20 • via Nuitee
S
Sofie • solo_traveller • se
9
Pros:

Älskade bartendern som jobbade och uteserveringen😉

Cons:

Allt var topp!!

2026-06-20 • via Nuitee
H
Hans • couple • se
10
En kanon helg med ett kanon boende som gör att man lär återkomma
Pros:

Centralt, trevlig miljö, bra rum, mycket trevlig personal, bra frukost

2026-06-20 • via Nuitee
A
Alex • solo_traveller • fr
8
2026-06-20 • via Nuitee
K
Knutsson • solo_traveller • se
7
Pros:

Great location and the staff were helpful and kind.

Cons:

I would like more amenities such as shampoo, conditioner and body lotion.

2026-06-20 • via Nuitee
O
Oliver&Nicole • solo_traveller • ch
8
Standard, solid hotel but lacking safe bicycle parking
Pros:

Very good breakfast.

Cons:

We were traveling by bicycle but hotel didn't have and was not willing to provide a safe indoor parking solution. Bikes could be parked outside (a no go for us to park our bikes outside in a city) or in our already small and cramped room. We had to go with option two. This situation was a first for us after 75 days on the road and totally unexpected, especially in otherwise bicycle friendly Sweden.

2026-06-20 • via Nuitee
S
sebastian • extended_group • se
10
2026-06-20 • via Nuitee
N
Nurzhan • couple • kz
9
2026-06-20 • via Nuitee
Z
Zackrisson • solo_traveller • se
10
Avkopplande
Pros:

Allt va kanon, kök, vänlighet, lugnet i ute lodgarna,, nära till allt,,,,,

Cons:

Ingen kommentar,

2026-06-20 • via Nuitee
V
Victor Alexander • couple • nl
9
Pros:

Prima ontbijt

2026-06-20 • via Nuitee
G
Gerarda • couple • nl
7
Prettig
Pros:

Gelijkvloers

2026-06-20 • via Nuitee
A
Aina • couple • no
10
Hyggelig betjening og hjemmekoselig :)
Pros:

Nydelig frokost og godt utvalg :) Flott beliggenhet - med gangavstand til både sentrum og Liseberg. Og kort avstand til trikkeholdeplassen.

2026-06-20 • via Nuitee
A
Abier • extended_group • no
10
2026-06-19 • via Nuitee
M
Marie • extended_group • cz
9
Pros:

Prostorný pokoj, výborná snídaně, milý personál. Využili jsme i saunu, což byl příjemný bonus v deštivém počasí.

Cons:

Trochu nás při otevřeném okně v noci rušily větráky klimatizací. Ale to je běžné.

2026-06-19 • via Nuitee
T
Tor • couple • no
6
Kommer tilbake når det er renovert.
Pros:

Hotellet bærer preg av å være et gammelt hotell som trenger
en omfatende renovering.

Cons:

Alt, bad/dursj, TV programmer, osv

2026-06-19 • via Nuitee
L
Lars • solo_traveller • pt
9
2026-06-18 • via Nuitee
M
Martina • solo_traveller • at
10
Pros:

Nähe zum Kongresszentrum aber auch zur Altstadt und sehr umfangreiches Frühstück

2026-06-18 • via Nuitee
T
Tommy • solo_traveller • se
9
Pros:

Hemtrevligt

2026-06-18 • via Nuitee
D
Denislav • solo_traveller • bg
10
2026-06-18 • via Nuitee