Hotell Heden - BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
8.1 (9075 reviews)
Sten Sturegatan 1 , Gothenburg , se

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleaning standards
Inconsistent room quality
High price for value

Categories

Cleanliness
6.74
Several reviews pointed out poor cleaning standards and mold in the bathroom.
Service
8.71
Most reviews mentioned friendly and helpful staff.
Location
9.25
Multiple mentions of great location close to various attractions.
Room Quality
7.2
Mixed reviews; some comments about the condition of rooms and comfort.
Amenities
8.73
Amenities noted were generally satisfactory with positive mentions of breakfast.
Value for Money
7.69
Some reviews indicated the price was too high for the quality offered.
Food and Beverage
7.74
Breakfast received mixed reviews; while good, some findings indicated areas for improvement.
Overall Experience
8.71
General consensus reflected a decent stay with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:33

Property Description

Scandinavian Design Rooms
Indulge in the typical Scandinavian design of Hotel Heden; BW Signature Collection's rooms, featuring flat-screen TVs with satellite channels.

Wellness Centre
Unwind at the free wellness centre, complete with a gym and sauna, offering the perfect relaxation spot during your stay.

Convenient Location
Located just 500 metres from the Avenyn shopping street and within a 10-minute walk to Liseberg Amusement Park, Hotel Heden; BW Signature Collection offers the ideal base for exploring the city.

To experience a perfect blend of comfort and convenience, book your stay now at Hotel Heden; BW Signature Collection.

Important information:

Note the age of any accompanying children in the Special Requests box when booking.

Please note that parking is subject to availability.

Guests under the age of 18 can only check-in if traveling as part of a family.

Please note that baby cribs are available on request directly to the property.

The property is cash-free.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for SEK 200 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs SEK 250 per day.

Location

Guest Reviews

8.1
Based on 9075 reviews
Cleanliness: 6.74
Service: 8.71
Location: 9.25
Room Quality: 7.2
Amenities: 8.73
Value for Money: 7.69
Food and Beverage: 7.74
Overall Experience: 8.71
H
Hanna • family_with_children • se
8
2026-03-07 • via Nuitee
M
Majsa • couple • se
4
För att sova en natt är det bra. Men det är för dyrt
Pros:

Närhet till Scandinavium

Cons:

Det luktade ålderdomshem

2026-03-07 • via Nuitee
E
Elisabet • family_with_children • se
7
Pros:

Trevlig personal, bra läge, lugnt.

Cons:

Trångt rum, ingen stans att ställa upp resväskor

2026-03-07 • via Nuitee
A
Anders • solo_traveller • se
7
Trevligt hotell med bra läge, lagom tyst och välskött.
Pros:

Frukost var helt OK, allt jag normalt vill ha fanns på plats

Cons:

Det var dålig möjlighet att inte stänka ut i resten av badrummet när man duschade eftersom duschväggen bara täcker till hälften, hade varit bra med en dörr eller skynke.

2026-03-07 • via Nuitee
E
Ella • couple • se
6
Bra men dålig städning
Pros:

Området var perfekt och väldigt bekväm säng. Utbud på frukosten var också hyfsat

Cons:

vi hittade hårstrån i våran säng, på alla kuddar men också under täcket. Det var inte vårat eftersom det var korta svarta hårstrån och våra är blonda och långa, så garanterat inte våra. Fanns dessutom bara ett täcke vilket var synd, men var inga större problem

2026-03-07 • via Nuitee
G
gunilla • extended_group • se
9
2026-03-07 • via Nuitee
A
Andrii • solo_traveller • ua
10
Pros:

Дуже чисті номера . Смачний сніданок і дуже великий вибір, персонал допоміг мені у всьому

Cons:

Платна парковка біля готель

2026-03-07 • via Nuitee
J
Jonas • couple • se
8
2026-03-07 • via Nuitee
K
Katarina • family_with_children • se
9
Bra på alla sätt
Pros:

Mycket trevlig receptionist samt god frukost, tyst o lugbt rum.

Cons:

Baren kunde vara öppen redan vid incheck om man sitter o väntar in sitt rum.
Man har kanske rest långt o vill ha en dryck.

2026-03-07 • via Nuitee
N
Norma • extended_group • gb
10
Brilliant !!
Pros:

The location, facilities and the staff were fantastic
I had a little accident and Iren especially was very kind and helpful

Cons:

Lunch time could be extended

2026-03-07 • via Nuitee
C
Cecilia • solo_traveller • se
9
2026-03-07 • via Nuitee
A
Alexandra • couple • se
5
Slitet rum, men ok för en övernattning.
Pros:

Frukosten

Cons:

Slitet

2026-03-07 • via Nuitee
J
jenny • extended_group • se
9
Pros:

Bra frukost, trevlig personal, nära till allt.

Cons:

Det var rörigt när vi kom för vi fick uppskrivet fel rum på lappen. Det gick inte att öppna dörren. Sedan fick vi nycklar enligt rummet som stod på lappen men det rummet var redan upptaget. Då fick vi prova igen och fick det rätt. lite struligt. men trevlig personal.

2026-03-07 • via Nuitee
I
Ingemar • solo_traveller • se
8
Bra - med mer vaken personal
Pros:

väldigt svårt att hitta rummet 288 som inte var på vån två utan på våning 1 !!!!!
Ologiskt - o ingen hänvisning av personalen !!

Cons:

TV-Kontrollen var inte logisk
Vid incheckning - ingen personal på plats - vi stod där flera stycken o väntade länge -
fick gå till restaurangpersonalen o fråga - Dåligt !!!

2026-03-07 • via Nuitee
E
Erika • family_with_children • se
7
2026-03-06 • via Nuitee
A
anna • family_with_children • se
6
2026-03-06 • via Nuitee
S
Sarah • couple • se
10
2026-03-05 • via Nuitee
H
Helen • extended_group • se
8
2026-03-05 • via Nuitee
N
nicusor adrian • family_with_children • ro
9
2026-03-05 • via Nuitee
H
Hege • solo_traveller • se
9
2026-03-05 • via Nuitee