Staybridge Suites Boston - Burlington by IHG

Pull out couch not large enough for adults over 5ft tall. Was very disruptive and uncomfortable. No privacy.

people smoking pot in the stairway right next to our room

Nada

Heating/cooling fan was obnoxiously loud to the point of having to turn the unit off. It was a cold night! In one of the bathrooms the drain was too slow causing water to pool up during a shower. Our upgraded room had 2 bathrooms and luckily the other drained properly.

The room was TIGHT. The room was extremely small with the sofa bed hitting 3 walls of the living room. For this place to have the word “suites” in their name, hotels I have stayed at have been roomier. The cleanliness was below expectations as the elevator needed a thorough cleaning along with the hallway carpets, it just had an awful rundown odor and the appearance was pretty much the same. There were stacks of old mattresses and construction debris outside; so maybe some updates were going to be made. We picked this place because breakfast was included…after the first morning we ate out every other morning. Yogurt was served in an open bowl with scooper, fruit was in an open bowl with scooper as were the hard boiled eggs - buffet style with no coverings but in ice. Honestly, just thought there have been many improvements made in the hotel industry over the years and this place felt like it was back in the 90s.

At first glance, the property looked nice, but once we settled in, several issues made the stay uncomfortable and disappointing.

Room Condition: The ceilings had visible holes, and fire sprinklers were missing caps, leaving areas looking unfinished and unsettling. Around the air vents, there were also gaps that gave the room a “botched repair” feel rather than the quality you’d expect from a hotel. One of the dresser drawers in the king bedroom was broken, which concerned us enough to take photos so we wouldn’t be blamed for damage.

Beds and Furniture: Unfortunately, none of us slept well. The beds were extremely uncomfortable—everyone in my family, kids included, woke up with back pain. The sofa bed was very firm, and while some might prefer that, it was not suitable for relaxing after long days.

Amenities and Service: After full days out, we were looking forward to relaxing in bed and watching movies, but the TVs in both bedrooms were not connected to the internet. Despite calling the front desk, we were told there was only one staff member available, and no maintenance or room service at night. We even had to go downstairs ourselves just to get extra towels. We were promised the TVs would be fixed the next morning, but no one ever came, leaving us without working TVs for our entire stay.

Bathrooms: The toilets were shockingly small—more like toddler-sized daycare toilets. They also had open-front commercial-style seats, which made them feel more like public restroom fixtures than hotel bathrooms. Definitely not comfortable for adults.


Overall, while the hotel looks nice at first, the poor attention to detail, lack of comfort, and absence of basic service gave it more of a motel vibe than a proper hotel experience.

We we wanted to cancel and find a better hotel - but it was Labor Day weekend, and everywhere was booked.

the music in the breakfast are near coffee was really loud, other than that it was great :)

No me gustó que hubiera un servicio de limpieza "ligero" porque esperaba que barrieran la habitación todos los días, pero aún así estaba limpia.
El servicio de desayuno resultó un poco caótico, porque la linea del pan y la de los huevos es la misma, lo que acaba haciendo esperas largas, que la gente no aguanta y se empiezan a saltar la linea y a cruzarse unos con los otros...

Everything was great

All was good.