Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted

Hotels
•
WorldHotels Crafted Collection
8.4 (342 reviews)
209 Van Horne Street South , Cranbrook , ca

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Great amenities
Cons:
Noisy rooms
High prices
Inconsistent service

Categories

Cleanliness
8.09
Some guests mentioned cleanliness positively, but others had issues with overall room quality.
Service
8.76
The staff were generally described as friendly and helpful, contributing positively to the experience.
Location
8.6
Good location noted by multiple reviewers, but one review mentioned disturbances from nearby areas.
Room Quality
8.05
Some rooms were described as old and not comfortable, contributing to a lower rating.
Amenities
8.68
Facilities like the pool and restaurant received positive feedback, boosting the score.
Value for Money
8.04
Several reviews indicated the hotel was perceived as pricey for the offerings.
Food and Beverage
8.4
Restaurant quality received mixed reviews, with both positive dishes mentioned and some service issues.
Overall Experience
8.56
Overall guest experiences were generally positive, though with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:38

Property Description

Luxurious Accommodations
Experience the epitome of comfort at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted. Our 4-star hotel offers beautifully designed rooms with modern amenities including free WiFi, room service, and a 24-hour front desk for your convenience.

Exciting Activities
Embrace the outdoor paradise of Cranbrook with a stay at our resort. Guests can indulge in thrilling activities like hiking, skiing, and cycling, making every moment an adventure to remember.

Convenient Location
Located just 16 km from the Canadian Rockies International Airport, our hotel provides easy access to travelers. Whether you're here for business or leisure, Prestige Rocky Mountain Resort Cranbrook is the perfect choice for your stay.

Book now and elevate your Cranbrook experience at Prestige Rocky Mountain Resort Cranbrook, WorldHotels Crafted.

Important information:

All guests 19 and older must present a valid form of identification upon check-in.

Please note, the fitness center is available for guests 19 years of age and older.

The Prestige Rocky Mountain Resort is proud to be a dog-friendly property. Please note that the only pets that can be accommodated are dogs. Dog-friendly rooms are subject to availability. Please note dog-friendly room requests must be made in advance and must be requested in the comments box upon booking. Kindly note dog-friendly room requests are not guaranteed. Additional fees apply. Any dogs found in a non-dog-friendly room will be subject to fines.

We are in the process of completing some updates to the property including carpet/flooring and some décor/lighting updates in guestrooms, as well as fresh paint, wallpaper, carpet and lighting in the stairwells and hallways. The majority of work will take place between 8am - 6pm daily until the end of May, and we expect minimal noise and guest impact during this time. Thank you for understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 342 reviews
Cleanliness: 8.09
Service: 8.76
Location: 8.6
Room Quality: 8.05
Amenities: 8.68
Value for Money: 8.04
Food and Beverage: 8.4
Overall Experience: 8.56
A
Arla • couple • ca
7
Pros:

restaurants are really good

Cons:

Train track is right behind the hotel. it is loud at night

2026-01-19 • via Nuitee
P
Patricia • family_with_children • ca
9
2026-01-19 • via Nuitee
W
Wendy • solo_traveller • ca
10
Very comfortable stay
Pros:

The rooms were comfortable and clean. The beds were amazing. Had a great day.

2026-01-19 • via Nuitee
R
rayman • solo_traveller • ca
8
enjoyed my stay very much
Pros:

location was quite easy to get to. The layout was very good The club house sandwich I had was excellent!not a thing

2026-01-19 • via Nuitee
R
Ryan • family_with_children • ca
10
2026-01-15 • via Nuitee
T
Tove • family_with_children • ca
10
2026-01-07 • via Nuitee
K
Kirsten • family_with_children • ca
9
2025-12-21 • via Nuitee
J
Julia • couple • ca
10
2025-12-08 • via Nuitee
D
Dave • family_with_children • us
4
I would not stay here again.
Pros:

Good location

Cons:

There were kids running up and down hall on our floor and slamming the doors repeatedly after we went to bed and I had to get up and tell them to stop.
They stopped running but continued slamming the doors.
The sheets were not comfortable and the rooms were old.

2025-12-03 • via Nuitee
J
Jamara • couple • ca
7
Nice hotel, pricey for what you get.
Pros:

The room was clean and the service/staff at the hotel was great. We also used the hot tub/pool, which was clean and a nice amenity to use.

Cons:

I found this hotel to be a little pricey for what it has to offer. There are no robes to wear to the pool/hot tub, no breakfast, and no coffee/tea in the room. We ate at the pub attached to the restaurant for dinner the night of arrival, the food was ok and the waitress was terrible. I had to ask for cutlery from out waitress, which she dropped off (like our food) without talking to us or asking us if we needed anything more. I then had to ask the bartender for ketchup, napkins etc.

2025-11-20 • via Nuitee
T
TAMMY • solo_traveller • us
7
2025-11-15 • via Nuitee
J
Julia • solo_traveller • ca
10
Very comfortable
Pros:

Welcoming staff

Cons:

Well maintained

2025-11-04 • via Nuitee
G
Gerald • couple • ca
8
2025-10-16 • via Nuitee
S
Samantha • family_with_children • ca
6
Pros:

The staff were very nice and helpful. Let us check in early. Room was nice

Cons:

Nice hotel, just not very sound proof, could hear every noise from the outside and above the room.

2025-10-15 • via Nuitee
D
Don • partner
8
Pros:

Quiet and clean. Restaurant had great dining options. Had a tv in the bathroom just a shame it did not work.

2025-10-01 • via Nuitee
T
Terri Anne • partner
8
Pros:

Staff definitely not trained in excellent customer service. Room was clean and quiet. No complaints

2025-09-29 • via Nuitee
T
Tanya • couple • ca
7
Pros:

It was a very clean facility! The restaurant was very nice and food was very good.

Cons:

Everything was good

2025-09-28 • via Nuitee
R
Robert • couple • ca
10
2025-09-14 • via Nuitee
N
Norma- Jean • partner
10
Pros:

That it has cafe and spa

2025-09-13 • via Nuitee
R
Rob • couple • gb
10
2025-09-12 • via Nuitee