DoubleTree by Hilton Boston Logan Airport Chelsea

Hotels
•
Doubletree by Hilton
8.1 (1017 reviews)
201 Everett Avenue , Chelsea , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good shuttle service
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.81
Several mentions of uncleanliness, such as stained ceilings and unrefreshed bedding.
Service
8.78
The staff is frequently described as friendly and helpful.
Location
8.32
Good location for transport, but not much to do nearby.
Room Quality
7.77
Rooms reported as comfortable but had issues such as dampness and cleanliness.
Amenities
8.3
Shuttle service and gym available, but dining options are limited.
Value for Money
8.26
Breakfast and parking fees noted as issues; not the best value.
Food and Beverage
6.81
Food quality was reported as poor, with multiple complaints.
Overall Experience
8.78
Despite the issues, many guests expressed they would stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:24

Property Description

Convenient Location
Located minutes from Logan International Airport and a short drive from downtown Boston, the DoubleTree by Hilton Boston Logan Airport Chelsea offers easy access to popular attractions.

Modern Amenities
Each room is equipped with a flat-screen HDTV, refrigerator, coffee maker, and microwave. Guests can also enjoy the indoor swimming pool, fitness center, and dining at Pendulum Pub.

Nearby Attractions
Situated just off Route 1, guests can explore Faneuil Hall Marketplace, TD Garden, and more within a 10-minute drive. Discover the best of Chelsea, Massachusetts during your stay.

Book now for a memorable stay at the DoubleTree by Hilton Boston Logan Airport Chelsea.

Important information:

Please note, long term parking is not available during winter, due to the amount of snow the area receives.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1017 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.32
Room Quality: 7.77
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 6.81
Overall Experience: 8.78
G
Gonzalez • couple • us
5
I would definitely consider coming back for another stay
Pros:

The bed sheets were dirty with yellow spots the receptionist by passed me to check a group that arrived after me and never apologized she also dismissed the fact that’s I mentioned the fee for parking that to my knowledge was never mentioned in the website we paid more than what we had too for one night.
She then looked down and rolled her eyes and as my husband was asking her why do we have to pay she just ignored him.
I really think the $30 dollar were way to expensive and as first time customer something could have been done to satisfy us.
She also proceeded to give us our key cards and didn’t even direct us to the elevator nor thanked us or said enjoy your stay.
I work in a hospital and customer service is a must at all times.

Cons:

Overall the room was very beautiful and clean.

2026-02-13 • via Nuitee
B
Brittani • couple • us
5
Cons:

Staff rude and didn’t tell me till check in. That parking was $30

2026-01-31 • via Nuitee
C
Chaves • couple • us
10
2026-01-29 • via Nuitee
T
Timothy • couple • us
8
I found a great room at DoubleTree in the middle of a snowstorm and mass flight cancellations.
Pros:

Two things. I have stayed at double tree's before. This is among the nicer ones. The staff was working under stressful conditions during the storm and handled everything great.

Cons:

It was a little further from the airport than I expected, but there was a shuttle and the driver was excellent.

2026-01-27 • via Nuitee
A
Anesley • solo_traveller • us
9
Pros:

Tudo muito bom

2026-01-26 • via Nuitee
G
Gary • solo_traveller • us
4
Pros:

The room was clean, and comfortable, the heat was nice, I could set it the way I liked. The shower and bathroom were great.

Cons:

The trains! A woman was on the phone in the other room. directly behind the bed I was in. Evidently there's no sound proofing in the walls, because I could hear everything she said, just like she was in the same room! She finally stopped around 11:30 so I didn't get much for sleep.

2026-01-23 • via Nuitee
D
DEBORAH • couple • it
8
2026-01-23 • via Nuitee
V
Vanessa • couple • us
10
2026-01-20 • via Nuitee
J
Jamie • couple • us
10
We will definitely come here again in the future.
Pros:

I loved the shuttle to/from the airport. The driver was very friendly and knowledgeable about the area. He gave us a few historical facts about the city of Chelsea.
Yari, who worked at the front desk was AMAZING. She tended to everything that we asked about. She was always there to help. Doubletree Hilton is lucky to have such a fine staff like Yari. :)

Cons:

nothing

2026-01-19 • via Nuitee
J
Jonatan • solo_traveller • do
10
2026-01-19 • via Nuitee
R
Rachel • solo_traveller • us
10
2026-01-19 • via Nuitee
B
Bruce • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Chis And Donna • extended_group • us
5
Pros:

Food in the restaurant was ok, breakfast was ok

Cons:

Room had a very musky smell and signs of black mold in the show tile grout,

2026-01-19 • via Nuitee
K
Karl • solo_traveller • ie
6
Cons:

tired facilities and overall appearance

2026-01-19 • via Nuitee
S
Starr • family_with_children • us
8
2026-01-19 • via Nuitee
R
Roberta • extended_group • us
10
Very good even though only a short stay.
Pros:

The shuttle service was great. We ate in your pub and very satisfied as well.

Cons:

Maybe we each could have had 2 cookies. Haha.

2026-01-19 • via Nuitee
M
Melissa • couple • us
10
2026-01-19 • via Nuitee
C
Carol • extended_group • us
5
Need someone from booking.com call me. The clerks at checkout refused to give me a copy of the Bill
Pros:

Breakfast was not worth the price. Free breakfasts at other hotels much better.

Cons:

Good was mediocre.

2026-01-19 • via Nuitee
B
blancasC2977TK • Couples
2
Poor service at reception
Pros:

The woman at the reception desk on the left, with short hair, on January 1, 2026, whom I approached to ask a quick question in the early hours of the morning, was incredibly rude to me, a guest, in front of other people checking in. She was extremely rude; she didn't even consider whether I might have an emergency and told me she wasn't going to answer because she was attending to other guests, even though my simple question wouldn't have taken two seconds to answer. I think they shouldn't have people like that working in a hotel on New Year's Day, and this woman's attitude was the worst impression I've ever had.

2026-01-02 • via Tripadvisor
H
Harry • couple • gb
6
2026-01-01 • via Nuitee