Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain by IHG

Hotels
•
Holiday Inn Express
7.9 (200 reviews)
3710 Modern Industries Parkway , Chattanooga , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Mold and mildew
Poor room conditions

Categories

Cleanliness
6.51
Multiple mentions of mold, dirt, and poor cleaning standards.
Service
8.48
Mixed reviews; some praised the staff while others mentioned poor service.
Location
9.02
Convenient location near restaurants; generally positive.
Room Quality
6.97
Rooms reported to have issues with cleanliness and comfort.
Amenities
8.5
Adequate amenities but with reports of malfunctions.
Value for Money
8.46
Some good experiences, but mixed feelings about cost vs quality.
Food and Beverage
7.01
Food quality reported as subpar; issues during breakfast hours.
Overall Experience
8.28
Overall mixed reviews leading to a near satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:00

Property Description

Convenient Location near Attractions
Located just 5 miles from Lookout Mountain and Ruby Falls, the Holiday Inn Express and Suites Chattanooga-Lookout Mountain offers easy access to popular tourist spots in Chattanooga, Tennessee.

Modern Amenities and Spacious Rooms
Enjoy a comfortable stay in brightly decorated rooms equipped with a microwave, refrigerator, coffee maker, and free Wi-Fi. Relax and unwind with cable TV in every modern room.

Complimentary Facilities and Services
Guests can take advantage of free access to the gym and indoor pool, as well as a daily breakfast buffet. The hotel also offers a business center, free on-site parking, and is just a short drive away from the Tennessee Aquarium and Creative Discovery Museum.

Book your stay now at the Holiday Inn Express and Suites Chattanooga-Lookout Mountain for a convenient and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 200 reviews
Cleanliness: 6.51
Service: 8.48
Location: 9.02
Room Quality: 6.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 7.01
Overall Experience: 8.28
D
David • partner
10
Pros:

We were on the top floor and it was very quiet. Staff was friendly and helpful.

2025-10-12 • via Nuitee
A
Alexander
10
Pros:

Door latch not working.

2025-10-07 • via Nuitee
K
Ken
10
Pros:

Did not use or have a pet

2025-10-04 • via Nuitee
R
roberta
8
Pros:

Nice place comfortable beds

2025-09-30 • via Nuitee
O
Orville • family
8
Pros:

Check in little new due to new computer software but staff was good

2025-09-14 • via Nuitee
J
John
8
Pros:

Staff

2025-09-12 • via Nuitee
N
nishant • family_with_children
2
Pros:

I was denied accommodation saying they do not have record for my booking, even though Expedia provided the booking confirmation.

2025-09-03 • via Nuitee
S
Sam
6
Pros:

Clean

2025-09-01 • via Nuitee
S
Sheri
6
Smell of mold
Pros:

The smell of mold throughout the building was hard to get past. The room was okay, but nothing that would set it apart from other mid-range hotel experiences.

2025-08-31 • via Nuitee
R
Radiana Dina • family
8
Pros:

The hotel is decent enough but could use a few improvements like new mattresss and carpet. I asked for a higher floor room and they gave me second floor with a blocked view by two huge columns by the front entrance. Out of 5 floors that was the best they could come up with. A little disappointing especially because I stayed 3 nights

2025-08-25 • via Nuitee
C
Christine • family
10
Pros:

Clean and comfortable. All staff friendly and helpful. Very nice breakfast. Also close to area restaurants

2025-08-19 • via Nuitee
D
Daniel
10
Dan Stewart’s stay again.
Pros:

Excellent as usual. But no ice machine on the 5th floor and the mattress was hard. Not comfortable as they usually are here. Staff was wonderful as always.

2025-08-17 • via Nuitee
J
Jaime • family
2
Pros:

There was mold on the bathroom ceiling, dusty vents, and a strong smell in our room. A worker quit/was fired as we arrived and we had to wait for someone to come check us in. Food was subpar. Burned toast set off fire alarm at 7:30 am but no one knew how to get into the room to shut it off. We were told that they would not be making any more breakfast after that. There was 1 nice worker. Try another hotel.

2025-08-16 • via Nuitee
S
Steven
2
Pros:

We stayed at this same hotel a couple of years ago, and it was fine. I dont know what happened but it was completely filthy and absolutely gross. Our bathroom floor had muddy foot prints on it and the shower looked like it had been worked on and never cleaned up after. We were exhausted and just wanted to rest and get out quick! Never again.. This hotel certainly not up to the standards we are use to!

2025-08-13 • via Nuitee
J
jennie • partner
10
Pros:

Very clean and staff were friendly and quick.

2025-08-11 • via Nuitee
K
Kirsten • family
2
Pros:

MOLD ANS MILDEW IN EVEEY ROOM THEY MOVED US. ABSOLUTELY DISGUSTING.

2025-08-10 • via Nuitee
S
Stephie
8
Ok stay
Pros:

Pretty good stay. Very comfortable beds and room with good air conditioning. Breakfast is ok but happy that it is offered. My only complaint is that they gave us a room with a toilet with no way to flush it. The knob/ handle was missing and there was no way to push or turn it. We tried to lift the lid to flush and couldn’t do that either. We would have asked to switch rooms but we were there for only one night and didn’t discover the problem until 11pm anyways.

2025-08-09 • via Nuitee
D
Daniel
10
Pros:

Everything was nice. However, there was a dirty towel still hanging in the bathroom that was not changed out.

2025-08-07 • via Nuitee
J
Jonathan • family
8
Pros:

Clean beds, but bath have mold to much humidity

2025-08-04 • via Nuitee
S
Summer
10
Great spot with affordability
Pros:

Friendly staff. Always greeted us coming in and leaving. Very clean. Great location. Breakfast had many options. Definitely recommend and would be back.

2025-08-03 • via Nuitee