Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good food and beverage options
Cons:
Cleanliness issues
Limited amenities
Room quality concerns

Categories

Cleanliness
7.93
Several reviews highlighted issues with cleanliness, particularly in the bathrooms.
Service
9.4
Overall, the service received positive remarks with staff being accommodating and helpful.
Location
9.44
Many reviews praised the hotel's convenient location near restaurants and attractions.
Room Quality
7.39
Mixed reviews about room quality, with some guests mentioning cramped spaces and old decor.
Amenities
7.92
Guest sentiment was dampened by the pool being closed and limited amenities in some rooms.
Value for Money
8.38
While some found the price high for the value received, others felt it matched the hotel's reputation.
Food and Beverage
9.43
The hotel received high marks for its breakfast and food quality overall.
Overall Experience
8.9
Generally positive experiences mentioned by guests, although some had minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:55

Property Description

Luxurious Accommodation and Dining Experience
Indulge in stylish rooms and suites at Hilton Auckland, located at the end of Princes Wharf. Enjoy exquisite dining at FISH restaurant, focusing on fresh local ingredients.

Spectacular Views and Entertainment Options
With sweeping views of Auckland’s harbor, unwind at the elegant Bellini Bar or explore contemporary event spaces for up to 700 guests.

Convenient Location and Modern Amenities
Just a short walk from Auckland's city center, enjoy easy access to entertainment precincts. Rooms feature modern decor, wireless internet, and private balconies.

Book your stay at Hilton Auckland for a luxurious and unforgettable experience!

Important information:

The hotel’s restaurant and bar may be closed for special events. For restaurant/bar opening times or to make reservations, please contact the property via the contact details found on the booking confirmation or Fish Restaurant/Bellini Bar directly.

Early check-in is subject to availability on day of arrival and late check-out is subject to availability on day of departure. Additional charge may apply. Please contact the property in advance to request early check-in or late check-out via the contact details found on the booking confirmation. If you wish to have an early check-in guaranteed,
please reserve a previous night which means the room will be ready for you to check in anytime you arrive.

Please note that the hotel offers only valet parking and additional charge applies.
Our reception is available 24/7.

The swimming pool will be closed October 21, 2025 - February 02, 2026 for maintenance purposes. We apologize for the inconvenience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 60 per day.

Location

Guest Reviews

8.6
Based on 1944 reviews
Cleanliness: 7.93
Service: 9.4
Location: 9.44
Room Quality: 7.39
Amenities: 7.92
Value for Money: 8.38
Food and Beverage: 9.43
Overall Experience: 8.9
K
Karen • couple • nz
9
Loved it.
Pros:

The pool, gym, location and ambiance

Cons:

The carpet in the room was a bit old and the lighting for makeup quite dark

2026-03-21 • via Nuitee
S
stuart • couple • au
4
You can’t sell harbour view rooms at a premium price when there are cruise ships parked 10m in front of your balcony
Pros:

Staff was great

Cons:

We booked a harbour view room but ended up with a Cruise Ship view room for the same price. The ship was parked 10m from our balcony

2026-03-20 • via Nuitee
開 • couple • jp
9
2026-03-20 • via Nuitee
L
Leanne • couple • au
6
Cons:

The hotel room was not 5 star. It needs an update to take it to the level we expected of a 5 star Hilton experience.
The opera singer in the foyer, location and excellent concierge were the highlights.

2026-03-19 • via Nuitee
G
Greg • couple • au
10
Excellent that both my wife and I thoroughly enjoyed
Pros:

Location, roomy rooms, great staff

2026-03-18 • via Nuitee
M
Marcia • couple • nz
8
Really enjoyed our stay except for shower issue and dinner , we will come again 👍
Pros:

Exceptional service from all the staff from the bottom to the top 👍Amazing room with superb views although furniture a little tired. Shower was very difficult for my elderly husband very slippery tiles and too near the door so we had flooding!

Cons:

Bathroom shower I think there has been problems with the water coming out onto the carpet before? There wasn’t a rubber mat or something to stop you slipping. Sorry but we did not enjoy the dinner we had @ Fish with our guests.

2026-03-16 • via Nuitee
J
James • couple • au
10
2026-03-15 • via Nuitee
T
Troy • solo_traveller • au
5
Great view and presentations. Room is extremely outdated and properly wouldnt stay for the price. Location perfect and
Pros:

Loved the views
Room was clean
Staff absolutely helpful and provide as high standard service.

Cons:

Room was so out dated. Tea and coffee wasn’t filled up. TV in the bedroom was out of date. Smart TV was required to be updated

2026-03-15 • via Nuitee
P
pmny • Family • New York City, New York
8
Nice Hotel
Pros:

Nice hotel. Located at the end of Princes Warf and central to the downtown Auckland. Since hotel is on the Warf large cruise ships port next to hotel. We had a very nice room on top floor with massive balcony. This provided nice views of city and harbor. Hotel was under some renovations so pool was not available. Fish restaurant was nice for breakfast we didn’t have dinner at the restaurant. Bellini the lobby bar was nice and also offered food. We had dinner here two nights and food was ok. They did make a nice espresso martini! Staff were nice and professional. Overall nice hotel

2026-03-14 • via Tripadvisor
L
Lisa • couple • ch
10
Fantastic hotel, beautiful rooms and fab restaurant, amazing high tea, can definitely recommend! And the staff are so lo
Pros:

Location location location

Cons:

The huge cruise ships parked outside my balcony most mornings 🙈 but out of your control I know!

2026-03-14 • via Nuitee
T
Thiane • family_with_children • se
8
2026-03-12 • via Nuitee
L
Lisa • couple • nz
8
Pros:

Staff were amazing and the food in the restaurant was outstanding

Cons:

A little overpriced to be honest

2026-03-12 • via Nuitee
C
Chris • couple • nz
10
Pros:

Location.

Cons:

No thing

2026-03-10 • via Nuitee
R
Richmond238 • Couples
8
Great views
Pros:

Good location but hotel is showing its age and does require some updating. Very close to the ferry port. We were on the 4th floor with huge balcony and sea views. Some noise from ferry horns which start quite early in the morning. Comfortable and clean but dated. Continental breakfast buffet was fine. Short walk to restaurants and shops.

2026-03-09 • via Tripadvisor
A
annhD1184TR • Family
4
Disappointing 5 day stay
Pros:

They must have some renovated rooms in the hotel due to the reviews I read before booking, however that was not the case for the room we had for our 5 day stay. It was filthy and in dire need of repair. The bathroom floor looked as if it had not been washed in yeard. I moved a chair to find it covering a large pet stain. The balcony table and chairs where covered in dirt. Btw, 3 of the 5 days we were greeted by large cruise liners instead of the Harbour view. They definitely do not have enough staff to look after the rooms as we would return from a day out to having to ask for new towels to be sent to the room after dinner. The hotel was full and the staff were doing their best. The next time we will try the Intercontinental or the Hyatt. Our 5 day stay at the Intercontinental Sydney Harbour was amazing. This stay was 2 star compared to their 6 star experience.

2026-03-07 • via Tripadvisor
D
David • couple • nz
7
Was a good stay
Pros:

Location and view

Cons:

Quality of tile finish in bathrooms and shower , looks old and not so clean

2026-03-06 • via Nuitee
R
Richard • couple • ca
10
We'll stay there again next time in Auckland.
Pros:

We arrived very early. They re-arranged breakfast reservations for us and gave us a very early check-in. We were exhausted and very grateful. The service and the food for the buffet breakfast was fabulous.

2026-03-06 • via Nuitee
T
tim • couple • au
2
Seriously disappointed with Hilton Auckland
Pros:

Property is a great location on Princes Wharf.

Cons:

Hilton did not tell us prior to arriving that a Cruise Ship..the Volendam would berth next to our room(HarbourView) for all of the day that two nights would give us.No view as booked except cabins on the Ship.Why were we not told so we could rebook elsewhere.Not being told upset us the most.

2026-03-04 • via Nuitee
M
Manoraj • couple • au
10
2026-03-04 • via Nuitee
M
Mirja • couple • se
9
2026-03-04 • via Nuitee