SpringHill Suites by Marriott Chicago O'Hare

Hotels
•
SpringHill Suites
8.6 (1950 reviews)
8101 West Higgins Road , Rosemont , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good value for money
Convenient amenities
Cons:
Poor breakfast quality
Cleanliness issues
Distance from city center

Categories

Cleanliness
7.99
Several reviews mentioned cleanliness issues, including hairs in the bathroom and room not being very clean overall.
Service
9.96
Many reviews highlighted the helpfulness and friendliness of staff, particularly front desk staff.
Location
8.5
Location received mixed reviews, with some convenience mentioned but also comments about distance from the city center.
Room Quality
8.45
Rooms were generally described as clean and comfortable, with mentions of a nice size.
Amenities
8.48
Amenities received some positive mentions, including parking and breakfast, but also criticism regarding the breakfast setup.
Value for Money
8.94
Comments suggest that the hotel presents good value, particularly for available rates during Chicago marathon weekend.
Food and Beverage
7.49
Breakfast was frequently criticized for being poor and served with disposable utensils.
Overall Experience
8.96
Overall experiences are positive, with many guests expressing a desire to return and gratitude for their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:23

Property Description

Convenient Location
Located just a 10-minute walk from the Cumberland CTA Station and a short distance from O'Hare International Airport, the Chicago SpringHill Suites offers easy access to transportation hubs.

Comfortable Amenities
Guest rooms feature convenient amenities such as mini-refrigerators, microwaves, free WiFi, and coffee makers, ensuring a comfortable stay for all guests.

Well-Equipped Facilities
Enjoy access to a fitness centre, laundry facilities, and a 24-hour front desk at the SpringHill Suites by Marriott Chicago O'Hare, providing convenience and peace of mind throughout your stay.

Experience the perfect blend of convenience and comfort at our Chicago hotel. Book now to enjoy our daily hot breakfast and complimentary airport shuttle service.

Important information:

Please note that the transfer service has limited hours of operation. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 1950 reviews
Cleanliness: 7.99
Service: 9.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 7.49
Overall Experience: 8.96
C
Crystal • solo_traveller • us
9
Pros:

Checked in with Bobby absolutely the best attitude ever.

Cons:

The parking

2026-06-27 • via Nuitee
A
Aidín • solo_traveller • us
8
2026-06-26 • via Nuitee
M
maria teresa • solo_traveller • mx
9
Pros:

El personal muy amable

2026-06-24 • via Nuitee
L
LaTanya • family_with_children • us
8
We would stay here again.
Pros:

The hotel was very clean, & the staff were very friendly. I was with a party of 10, all family… no one had any complaints.

Cons:

N/A

2026-06-24 • via Nuitee
G
German • family_with_children • ar
8
Hermosa Chicago
Pros:

Amplitud Pileta estacionamiento cercanía al aeropuerto y acceso al metro

Cons:

Un poco lejos caminando hacia el tren , pero aceptable

2026-06-24 • via Nuitee
B
Bartłomiej • extended_group • pl
9
Pros:

Transfer lotniskowy zasługuje na duży plus, aplikacja jest przejrzysta a bus podjeżdża dosyć często. Jedyny minus to to że przy większych grupach jak moja (9 os.) robi się ciasno. Pokoje były bardzo przestronne i czyste, a obsługa bardzo pomocna i wyrozumiała. Bliskość niebieskiej lini metra była super opcja gdyż do centrum mieliśmy 30-40min za ułamek ceny.

Cons:

Hotel znajduje się zaraz obok autostrady więc w nocy bywa głośno, ale nie na tyle żeby nie móc spać, poprostu przeba się przyzwyczaić. Śniadania jak dla nas Europejczyków były bardzo średnie, ale to kwestia widzenia nas Europejczyków. Bywałem w wielu hotelach w USA i to śniadanie wypada całkiem dobrze.

2026-06-23 • via Nuitee
J
Jazmin • solo_traveller • us
5
2026-06-22 • via Nuitee
S
stéphane • family_with_children • fr
8
Parfait pour un cours séjour proche de l'aéroport idéale pour visiter Chicago.
Pros:

Chambre spacieuse, petit déjeuner copieux ,varié et de bonne qualité. Le café presque a volonté toute la journée est très appréciable. Propreté parfaite et serviettes en nombres suffisantes ainsi que les produits d'accueilles. Métro juste a quelque minutes a pied proche d'un super marché. Equipements sportif salle de sport et piscine agréable

Cons:

Manque de vaisselle dans la chambre, insonorisation moyenne avec le couloir WC un peu trop bas pour des adultes.
Manque une douche pour l'accès à la piscine.

2026-06-20 • via Nuitee
T
Tanya • extended_group • ec
7
Old property
Pros:

Breakfast

Cons:

Shower drainage was not working properly. We stayed at the same hotel in Philadelphia, it cost less and was a better and bigger room.

2026-06-19 • via Nuitee
K
Kennedy • solo_traveller • us
8
2026-06-18 • via Nuitee
C
Cynthia • extended_group • us
7
Overall Experience: B
Pros:

"I enjoyed the spacious room and convenient location. The hotel staff was generally helpful, although there were a few communication and service issues during my stay. Overall, I had a pleasant experience." "As an event organizer, I experienced a few communication and setup challenges, which I have already shared directly with the sales coordinator." Aiden was very helpful and resolved issues quickly.

Cons:

"My room was spacious and comfortable, and several staff members were very helpful. However, on three separate occasions, housekeeping or hotel staff knocked once and entered my room believing I was checking out. This was concerning and impacted my sense of privacy. Overall, I had a pleasant stay, but improved communication regarding occupied rooms would be appreciated."

My Overall Assessment

Guest Room: A

Aiden's Responsiveness: A-

Meeting/Event Execution: C+

Staff Training/Communication: C

Overall Experience: B

2026-06-17 • via Nuitee
C
Cintia • solo_traveller • br
9
2026-06-16 • via Nuitee
H
Helen • solo_traveller • us
9
Cons:

The outdoor parking.

2026-06-16 • via Nuitee
R
Rohin • couple • us
3
Spend your money at the Marriott down the street for much better service and overall better stay
Pros:

The location was good for what we needed

Cons:

Front desk staff has zero customer service. This was discussed with the manager as well.

2026-06-16 • via Nuitee
M
Means • solo_traveller • us
8
It was a decent place but not for the price. Very over priced. I was there for a concert but there was a comic con conve
Pros:

Location to venue

Cons:

Room was dark even with all the lights on. There was small spots of black mold in the shower/toilet area. The bed was broke down causing you to roll into the middle.

2026-06-12 • via Nuitee
G
Gesler • solo_traveller • us
9
Pros:

Realmente todo estuvo bien y cómodo

Cons:

No realmente no hubo nada de malo

2026-06-12 • via Nuitee
G
Greg • family_with_children • us
9
2026-06-12 • via Nuitee
Y
Yoana • solo_traveller • us
6
Pros:

It was quiet the breakfast was delicious the staff was very nice a efficient room very clean

Cons:

The pillows were flat. The bed was uncomfortable.
And the room was constantly hot. Keep waking up cover in sweat almost fell in the bathtub twice

2026-06-12 • via Nuitee
G
G3452WGdavidt • Family • Auckland, North Island
4
Not the best stay
Pros:

We have stayed here many times now over the past six years but find myself having to write this review.

Sadly it was not one of our best stops

Both my brothers room and our room had bathroom / toilet issues and taps going and not stopping and these seemed to be an issue to get fixed so that became a problem and cause a sleepless night as well from the noise of the running water.

The TV's in both rooms must of been feed from the internet as they constantly dropped out and froze or just stopped and the was every night / day for the entire stay.

Just a shame that this happens as the location to the CTA is so good but have to highlight the lack of maintenance at the hotel and seems to have declined.

2026-06-10 • via Tripadvisor
M
Mary • solo_traveller • us
2
Won't stay again.
Pros:

The girl at the front desk that finally helped us get a clean room was great! Near O’Hare.

Cons:

The first room they gave us had not been cleaned. See photos. Those are not my shoes. Then we were told they didn't have a room for us. We had a reservation and communicated that we'd be coming in on a red eye flight.

2026-06-10 • via Nuitee