SpringHill Suites by Marriott Chicago O'Hare

Hotels
•
SpringHill Suites
8.6 (1841 reviews)
8101 West Higgins Road , Rosemont , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Good value for money
Convenient amenities
Cons:
Poor breakfast quality
Cleanliness issues
Distance from city center

Categories

Cleanliness
7.99
Several reviews mentioned cleanliness issues, including hairs in the bathroom and room not being very clean overall.
Service
9.96
Many reviews highlighted the helpfulness and friendliness of staff, particularly front desk staff.
Location
8.5
Location received mixed reviews, with some convenience mentioned but also comments about distance from the city center.
Room Quality
8.45
Rooms were generally described as clean and comfortable, with mentions of a nice size.
Amenities
8.48
Amenities received some positive mentions, including parking and breakfast, but also criticism regarding the breakfast setup.
Value for Money
8.94
Comments suggest that the hotel presents good value, particularly for available rates during Chicago marathon weekend.
Food and Beverage
7.49
Breakfast was frequently criticized for being poor and served with disposable utensils.
Overall Experience
8.96
Overall experiences are positive, with many guests expressing a desire to return and gratitude for their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:23

Property Description

Convenient Location
Located just a 10-minute walk from the Cumberland CTA Station and a short distance from O'Hare International Airport, the Chicago SpringHill Suites offers easy access to transportation hubs.

Comfortable Amenities
Guest rooms feature convenient amenities such as mini-refrigerators, microwaves, free WiFi, and coffee makers, ensuring a comfortable stay for all guests.

Well-Equipped Facilities
Enjoy access to a fitness centre, laundry facilities, and a 24-hour front desk at the SpringHill Suites by Marriott Chicago O'Hare, providing convenience and peace of mind throughout your stay.

Experience the perfect blend of convenience and comfort at our Chicago hotel. Book now to enjoy our daily hot breakfast and complimentary airport shuttle service.

Important information:

Please note that the transfer service has limited hours of operation. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 1841 reviews
Cleanliness: 7.99
Service: 9.96
Location: 8.5
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.94
Food and Beverage: 7.49
Overall Experience: 8.96
F
F6321JCnancyc • Solo travel
10
Good service
Pros:

Michelle and Bobby were helpful and gave a great idea for dinner.

2026-03-06 • via Tripadvisor
L
latishae68 • Family
10
Very clean and smelled amazing. Amazing staff
Pros:

We had the pleasure of being welcomed by Michelle. She was kind, professional, and very welcoming. She was a great pleasure to work with.

2026-03-06 • via Tripadvisor
G
Gustavo Olmo • family_with_children • us
8
2026-03-06 • via Nuitee
M
McGill • solo_traveller • us
5
Quick stay to say good bye to a friend who’s moving out of state. Mission accomplished!
Pros:

Free shuttle to & from airport

Cons:

Mixup in reservation
Did not get my Marriott points

2026-03-06 • via Nuitee
N
Neil • family_with_children • ie
10
Pros:

Good transport area

Cons:

Slow check in

2026-03-06 • via Nuitee
L
Leticia • family_with_children • us
9
2026-03-05 • via Nuitee
K
Karolina • family_with_children • pl
8
2026-03-01 • via Nuitee
K
Karen • couple • us
5
Staff were great but it sure didn’t feel like a Marriott hotel.
Pros:

Staff - friendly and very helpful

Cons:

Old and run down. Although it was clean, did not feel clean because it was run down.

2026-03-01 • via Nuitee
T
Travis • family_with_children • us
10
Pros:

Very friendly clean motel actually a very beautiful motel!

Cons:

Nothing

2026-02-28 • via Nuitee
F
Francis • solo_traveller • us
7
2026-02-27 • via Nuitee
V
Vestesson • family_with_children • se
9
2026-02-25 • via Nuitee
D
dicembrile • couple • us
10
2026-02-25 • via Nuitee
V
V9642OHdanh • Family • Mequon, Wisconsin
4
Major Safety Concerns
Pros:

Our family recently stayed here for a night and I have to say they are much better options at this pricepoint. This is an airport hotel, so there's high volume, but despite that volume, the property had more cons than pros.

Pros
Location is good.
Staff was friendly at check-in.

Cons
Parking
You need to pay extra. Lots of hotel options in the vicinity that offer free parking.

Hotel condition was fair.
It was clean overall, but surfaces are just worn out. Our tub had lots of staining, cracked areas, and signs of repeated repairs for instance.

Our "Suite" was anything but.
We stayed in a corner "suite" that was in truth, a really odd layout with no privacy or separation for the suite spaces. The sink for the bathroom was out in the main space and the seating area with a couch was cramped and small. Don't bother with a suite if you're staying here.

Safety Concerns
I went down to the breakfast area at 6am to work because our "suite" wasn't set up in a way for people to continue to sleep if someone needed to work in the room at the same time. Sitting at a "business center" computer in the breakfast area was an individual was mentally unstable and/or very high on meth. He was watching YouTube videos and pretending to be on a zoom call, shouting at the screen in an unrelenting tirade of racist, conspiratorial and threatening mumbling. I informed the front desk but the woman at the desk said, "Yeah, I think he's hopped up on something. The manager will take care of it when they get her this morning." She seemed scared and didn't want to confront the guy. I don't blame her, but call the cops! This guy was here from 6am until I left at 7am, RANTING at auctioneer speed, non-stop.

He clearly wan't a guest, and the staff's inaction to have this guy removed made me seriously question the safety of the property.

I don't recommend this property for all of these reasons.

2026-02-16 • via Tripadvisor
L
Lubin • couple • us
10
Pros:

Nicepercfec

Cons:

Nothing

2026-02-12 • via Nuitee
N
Nichole • solo_traveller • us
9
2026-02-11 • via Nuitee
B
Branden • couple • us
10
2026-02-10 • via Nuitee
S
Seaira • family_with_children • us
8
Overall, we were satisfied
Pros:

The breakfast was good although the eggs could be better. Also, I loved the pool.

Cons:

The room could’ve been cleaner. Sofa had spots on it.

2026-02-10 • via Nuitee
M
Mykola • solo_traveller • us
9
Pros:

Everything else was good

Cons:

They didn’t have the king room, so gave me the corner room

2026-02-08 • via Nuitee
R
Rengel • family_with_children • pa
10
Pros:

Si

2026-01-29 • via Nuitee
S
Sedat • solo_traveller • tr
6
2026-01-29 • via Nuitee