Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hotels
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Embassy Suites Hotels
8.2 (2865 reviews)
511 North Columbus Drive , Chicago , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great staff
Nice rooms
Good location
Cons:
Long elevator wait times
High parking fees
Chaotic breakfast service

Categories

Cleanliness
8
The cleaning was done daily, everything was clean.
Service
9.2
Cruz was professional and helpful; Erin provided excellent support.
Location
8.7
The hotel's location is excellent, close to attractions and shops.
Room Quality
8.4
Nice rooms, especially with upgrades for great views.
Amenities
7.7
Wait times for elevators and chaotic breakfast venue.
Value for Money
8
Ridiculous fees complicate pricing; $61/night parking.
Food and Beverage
7.2
Monotonous breakfasts and chaotic operation.
Overall Experience
8.4
Phenomenal stay, great staff, several positives to balance negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Luxurious Suites with Stunning Views
Experience the ultimate comfort at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. Indulge in spacious suites with separate living rooms and bedrooms, boasting flat-screen TVs and breathtaking Chicago skyline views.

Top-Notch Amenities for Every Guest
Take advantage of the heated indoor pool, well-equipped fitness centre, and versatile meeting spaces. Whether you're here for leisure or business, our amenities cater to all your needs.

Prime Location for Exploring Chicago
Located just steps away from popular attractions like Michigan Avenue and Millennium Park, our hotel offers easy access to the best of Chicago. Book now for an unforgettable stay at Embassy Suites Chicago Downtown Magnificent Mile.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the entire property is completely nonsmoking.

Guests departing earlier than the scheduled check-out date will result in an early departure fee equal to one night’s room and tax.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

8.2
Based on 2865 reviews
Cleanliness: 8
Service: 9.2
Location: 8.7
Room Quality: 8.4
Amenities: 7.7
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
D
Dora • family_with_children • us
10
2026-04-25 • via Nuitee
A
Anne • couple • us
10
2026-04-25 • via Nuitee
A
Angela • family_with_children • us
6
Goood location/breakfast. Outdated rooms. Pricey.
Pros:

Location, free buffet style breakfast

Cons:

It took over an hour to check in despite only 3 people being ahead of me. The lady who checked me in was rude and unfriendly.

2026-04-23 • via Nuitee
M
Micah • family_with_children • us
9
2026-04-18 • via Nuitee
A
Ahmed • solo_traveller • us
4
2026-04-18 • via Nuitee
M
Michelle • family_with_children • us
8
Great!
Pros:

Everything except for the Elevator being out of service.

Cons:

Just dissappointed the elevator was out of service. It was unfortunate that the hotel did not make it a priority to get that fix sooner than later. The hotel was packed with spring break in session and hotel should have made it a point to fix the elevator. It kind of ruined some of our plans because of the time it took to wait for an elevator to be open. The last day was a nightmare trying to get down to check out to the lobby and out of the hotel to get to the airport.

2026-04-16 • via Nuitee
A
Ariana • couple • us
10
2026-04-16 • via Nuitee
C
Cody • extended_group • us
4
Pros:

Close to what we needed

Cons:

The bed the food the elevator

2026-04-16 • via Nuitee
E
Espiritu • solo_traveller • us
3
Cons:

Me cobraron 100 dólares dijeron me los iban a regresar de 3 a 4 días
Rentamos 1 cuarto para 4 personas
Solo fuimos. A dormir 2 personas solo se bañaron 2 ni siquiera se ducharon, no ingerimos cerveza ni bebidas alcohólicas solo dormíamos unas cuantas hrs y tengo 3 semanas aún no me regresan los 100 dólares del deposito

2026-04-16 • via Nuitee
M
Monica • couple • us
7
I would stay again for the location but skip breakfast
Pros:

Location,layout of rooms, clean

Cons:

Breakfast was not great. Ordered an omelette and simply couldn’t taste anything at all! Pancakes were substandard to say the least

2026-04-16 • via Nuitee
T
Terry • couple • us
7
Did not expect issues in the restroom with a hotel with the rate I paid. I was not able to take a bath due to the nastin
Pros:

Nice view (paid more for it)
Breakfast

Cons:

The restroom in our room had maintenance and cleaning issues issues such as dirty bathtub- inside and outside the tub, toilet lid didn’t fit and made clanking sound when sat on, rust, holes in wall by shower arm. Disgusting!

2026-04-16 • via Nuitee
A
alexandra • solo_traveller • ke
1
2026-04-14 • via Nuitee
E
Eduardo • solo_traveller • us
10
2026-04-14 • via Nuitee
A
Argenia • family_with_children • us
7
Pros:

Location

Cons:

Elevator not working

2026-04-13 • via Nuitee
A
Alejandra • family_with_children • us
1
Pros:

Locación y la comida

Cons:

Solo entré a dejar mi familia y me cobraron el parqueo y el baño estaba sucio

2026-04-13 • via Nuitee
A
Allyson • solo_traveller • us
8
Pros:

The breakfast, the location, the room

Cons:

Only one working elevator meant hour long waits

2026-04-13 • via Nuitee
G
Gokcen Yilmaz • solo_traveller • tr
7
Pros:

Nice location, large and clean rooms

Cons:

Two of the four elevators were not functional, it takes 15 minutes wait to grt to our floor, long wait during peak times.

2026-04-13 • via Nuitee
M
maria • solo_traveller • us
10
Good value, great staff, comfortable lodging!
Pros:

Central location, clean, great staff, great food!
Thank you!

Cons:

Nothing in particular

2026-04-13 • via Nuitee
C
Christi • couple • us
5
2026-04-13 • via Nuitee
S
Shaquondra • couple • us
10
2026-04-13 • via Nuitee