Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hotels
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Embassy Suites Hotels
8.2 (2916 reviews)
511 North Columbus Drive , Chicago , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great staff
Nice rooms
Good location
Cons:
Long elevator wait times
High parking fees
Chaotic breakfast service

Categories

Cleanliness
8
The cleaning was done daily, everything was clean.
Service
9.2
Cruz was professional and helpful; Erin provided excellent support.
Location
8.7
The hotel's location is excellent, close to attractions and shops.
Room Quality
8.4
Nice rooms, especially with upgrades for great views.
Amenities
7.7
Wait times for elevators and chaotic breakfast venue.
Value for Money
8
Ridiculous fees complicate pricing; $61/night parking.
Food and Beverage
7.2
Monotonous breakfasts and chaotic operation.
Overall Experience
8.4
Phenomenal stay, great staff, several positives to balance negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Luxurious Suites with Stunning Views
Experience the ultimate comfort at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. Indulge in spacious suites with separate living rooms and bedrooms, boasting flat-screen TVs and breathtaking Chicago skyline views.

Top-Notch Amenities for Every Guest
Take advantage of the heated indoor pool, well-equipped fitness centre, and versatile meeting spaces. Whether you're here for leisure or business, our amenities cater to all your needs.

Prime Location for Exploring Chicago
Located just steps away from popular attractions like Michigan Avenue and Millennium Park, our hotel offers easy access to the best of Chicago. Book now for an unforgettable stay at Embassy Suites Chicago Downtown Magnificent Mile.

Important information:

Please note that the entire property is completely non-smoking.

A surcharge will result in an early departure fee equal to one night’s room rate, and a late check-out fee applies.

Please note that elevator renovation work will be carried out from May 21, 2026, to July 31, 2026. Please expect longer elevator wait times during this periodGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

8.2
Based on 2916 reviews
Cleanliness: 8
Service: 9.2
Location: 8.7
Room Quality: 8.4
Amenities: 7.7
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
D
Deborah • family_with_children • us
8
Great place to stay in order to be in walking distance of many of the Chicago tourist sites.
Pros:

Conveniently located.

Cons:

Need upgrade in bathroom.

2026-05-30 • via Nuitee
J
Jose • extended_group • us
10
2026-05-29 • via Nuitee
J
Jorge • family_with_children • co
6
Pros:

The breakfast experience was terrible.

Cons:

The breakfast, the room was very old.

2026-05-28 • via Nuitee
O
Olivera Avdic • solo_traveller • by
8
2026-05-26 • via Nuitee
D
diane • family_with_children • us
5
Won’t stay again n
Pros:

Not much

Cons:

Poor accessibility to elevators for the size of hotel since most did not work

Same problem when I stayed last November

2026-05-26 • via Nuitee
S
Sripathy • family_with_children • ae
10
2026-05-26 • via Nuitee
G
Golder • couple • us
7
Good stay at an Embassy Suites slightly below other hotels of that brand, but wonderful location,
Pros:

Overall a good stay and nice hotel, not as good as our stays at Embassy Suites in Austin or San Antonio TX but much of that because, hello, Chicago is a gig city. Great breakfasts as usual and the suites are terrific for an old man and his wife who dont sleep well in the same room. Rooms have good facilities with plenty of computer-phone connections and all but the quiet was good.

Cons:

Have stayed in hotels from San Fran to Las Vegas to New York and never had a less friendly check-in person as the young ?Chinese Asian man. Cannot people smile and greet you--or am I used to the South--we had a good dinner in the attached Pub and that young non-Asian waiter was equally non-forthcoming. (not at all prejudiced as many of my medical colleagues are Asian). One bank of elevators were not working, causing long lines, but assume that was a transient problem. More lasting would be the thin ceiling that allowed noise transmission--not noted in Austin or SA but perhaps less busy as this stay was over Memorial Day. Never happy about $65 per day parking especially no valet available and wish they had more than one bellman on Friday as we spent 20 minutes waiting for one, finally figuring out how to go up and check in--had to being all our stuff up to room ourselves.

2026-05-26 • via Nuitee
R
ROBBIE • solo_traveller • us
7
Pros:

Location

Cons:

Weight room , hidden cost

2026-05-26 • via Nuitee
T
Tasha • couple • us
8
My stay was disappointing in many areas but the staff is magnificent!
Pros:

Location and staff.

Cons:

Its rooms are worn out. Needs to be updated to match the price. Bathrooms are very dingy don’t look white and clean. Didn’t take pics but should have. Also the room doors slam so loud our neighbors on both sides doors was slamming late into the early morning, they should be able to go as they please without it disturbing us. The hotel just needs to be majorly updated.

2026-05-26 • via Nuitee
D
Donna • family_with_children • us
8
Pros:

Breakfast

Cons:

One set of elevators we’re working

2026-05-26 • via Nuitee
B
Bardney • family_with_children • us
2
Terrible, dirty, unaccommodating hotel.
Pros:

Location was the only thing likable about this location

Cons:

Only 1 set of elevators worked, pool area was messy and I cleaned everyday, had to walk with luggage up and down the emergency stairway to the top floor. Stairway was packed because everyone had to take that route. Old dirty couches/ let out bed. Room was worn and box spring were nasty.

2026-05-26 • via Nuitee
J
Joel • family_with_children • mx
8
We enjoyed our stay and it served our needs well.
Pros:

The staff and overall cleanliness were excellent. We enjoyed the view of Chicago from our window. The breakfast was also a highlight for our family.

Cons:

The pullout couch was caved in and not very comfortable.

2026-05-24 • via Nuitee
J
Jessica • extended_group • us
1
Terrible experience
Cons:

My vehicle was stolen from their parking garage; most of the staff was unhelpful except one of the hotels security managers once I could get in contact with him.

2026-05-22 • via Nuitee
H
Han Ching • extended_group • tw
9
我們是來看展的，所以展期中房價一定是比較貴的，沒辦法，這飯店位置良好，治安很好，很安全！
Pros:

免費的早餐，還有現點現做的服務，雖然是要站著等，但是看在免費的份上，還能夠多說什麼呢？適合一般出差，或是家庭出遊，因為全部房型都是有帶一個小客廳，所以，不至於太小。房間還有免費的零食，飲料喝到飽。不過是要有訂Premium房型的，應該是有多幾塊錢！

Cons:

早餐雖是免費的，但是品項一般，勉強符合口味，談不上美食，就是一般般。

2026-05-21 • via Nuitee
M
Mitali • solo_traveller • in
10
Pros:

Very convenient location near main Chicago attractions, well designed compact Premium suite, daily treats and efficient and helpful staff

Cons:

The sofa bed was sagging and not

comfortable to use, specially for two people

2026-05-21 • via Nuitee
B
Bobbi • family_with_children • us
4
Disappointed
Pros:

Breakfast had a nice e selection however the eggs were very wet, I tried them twice and could not eat them. Including gluten free muffin or bread would be great.i have a gluten allergy and no bread options

Cons:

The bar menu had no gluten free options at all. Salad is not a gluten free option it gets old having to choose a salad for every meal.
THE ELEVATORS WERE NOT WORKING PROPERLY!! LONG WAIT FOR THE ELEVATOR. Using the stairs was not an option for a handicap person. My husband would not be able to climb the stairs.

2026-05-18 • via Nuitee
G
Gabriele • family_with_children • us
7
Pros:

location, friendly staff

Cons:

busy at all times, could’ve been cleaner

2026-05-18 • via Nuitee
E
Edelen • solo_traveller • us
8
Great trio
Pros:

Location was perfect. Easy to get every where.

Cons:

Beds are not very comfortable unless you like a hard bed.

2026-05-16 • via Nuitee
O
Ovidiu Lucian • couple • us
10
I love this location and I recommend this place for vacation or short trips
Pros:

I like it very much all I find here!

2026-05-16 • via Nuitee
B
Brigelle • extended_group • us
10
Pros:

Everyone was so friendly and helpful throughout the entire trip. We were able to walk, Uber or catch a bus to take us to any attraction. The bell staff was so attentive, we had a lot of luggage that needed stored before and after our stay and the bell staff were more than happy to help us with that, which really made our trip run so much smoother. I especially want to thank Phillip and Darnel! The breakfast was generous and delicious! The evening reception enjoyable and both on site restaurants were great. We loved having tea and lunch at the British restaurant on site. Very special memories all around!
And don't miss the Riverwalk just a block from this hotel which takes you from the Navy Pier all the way through the city. So much happening!

Cons:

There's always logistics and specifics to try to understand, but that's part of the adventure. Every one was helpful in answering questions. The city is expensive. But we knew that going in.

2026-05-15 • via Nuitee