Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Hotels
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Embassy Suites Hotels
8.2 (2743 reviews)
511 North Columbus Drive , Chicago , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great staff
Nice rooms
Good location
Cons:
Long elevator wait times
High parking fees
Chaotic breakfast service

Categories

Cleanliness
8
The cleaning was done daily, everything was clean.
Service
9.2
Cruz was professional and helpful; Erin provided excellent support.
Location
8.7
The hotel's location is excellent, close to attractions and shops.
Room Quality
8.4
Nice rooms, especially with upgrades for great views.
Amenities
7.7
Wait times for elevators and chaotic breakfast venue.
Value for Money
8
Ridiculous fees complicate pricing; $61/night parking.
Food and Beverage
7.2
Monotonous breakfasts and chaotic operation.
Overall Experience
8.4
Phenomenal stay, great staff, several positives to balance negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:34

Property Description

Luxurious Suites with Stunning Views
Experience the ultimate comfort at Embassy Suites by Hilton Chicago Downtown Magnificent Mile. Indulge in spacious suites with separate living rooms and bedrooms, boasting flat-screen TVs and breathtaking Chicago skyline views.

Top-Notch Amenities for Every Guest
Take advantage of the heated indoor pool, well-equipped fitness centre, and versatile meeting spaces. Whether you're here for leisure or business, our amenities cater to all your needs.

Prime Location for Exploring Chicago
Located just steps away from popular attractions like Michigan Avenue and Millennium Park, our hotel offers easy access to the best of Chicago. Book now for an unforgettable stay at Embassy Suites Chicago Downtown Magnificent Mile.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the entire property is completely nonsmoking.

Guests departing earlier than the scheduled check-out date will result in an early departure fee equal to one night’s room and tax.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 59 per day.

Location

Guest Reviews

8.2
Based on 2743 reviews
Cleanliness: 8
Service: 9.2
Location: 8.7
Room Quality: 8.4
Amenities: 7.7
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
J
Josh • family_with_children • us
10
Had a great stay and will be back and recommend to others!
Pros:

Breakfast was a great bonus to our stay! Lots of options available and staff constantly working to refill everything!

Cons:

Pool was a little small and over crowded.

2026-03-27 • via Nuitee
A
Aaliyah • couple • us
5
It was nice just cold for me but I have a health condition
Pros:

The location

Cons:

The staff and the room being cold temperature being preset and having no control over the heat

2026-03-27 • via Nuitee
A
Arsenia • solo_traveller • us
10
2026-03-26 • via Nuitee
T
Tyeisha • solo_traveller • us
10
Everything was perfect!
Pros:

Everything

Cons:

Can’t complain of anything.

2026-03-26 • via Nuitee
J
Jami • couple • us
7
2026-03-26 • via Nuitee
S
Sara • solo_traveller • us
10
Pros:

location!

Cons:

nothing!

2026-03-24 • via Nuitee
H
Hope • couple • us
9
Very friendly staff, accommodating, and clean!
Pros:

The staff were very nice and accommodating! We were able to check it early and the front desk lady was very friendly! I love the complimentary snacks and drinks during happy hour and the breakfast was great! Lots of options and the cooks were very nice!

Cons:

I can’t think of anything I didn’t like

2026-03-23 • via Nuitee
S
Sheldon • solo_traveller • us
7
Pros:

I liked the King suite. Very roomy and comfortable. I also liked that breakfast was included. I also liked the staff. Very helpful and friendly.

Cons:

I didn't like the fact that only 1 elevator was working. Kind of held us back and made us lose time on our schedule.

2026-03-23 • via Nuitee
J
Jennifer • solo_traveller • us
2
Pros:

Friendly staff

Cons:

Elevators not working. Only one out of 4 elevators working. With 3000+ guest lots of waiting

2026-03-23 • via Nuitee
J
Jason • solo_traveller • us
1
2026-03-22 • via Nuitee
T
Taylan • family_with_children • us
8
2026-03-22 • via Nuitee
A
Anthony • solo_traveller • us
10
Pros:

Good

2026-03-22 • via Nuitee
K
Kelo67 • Family
6
Overall a good stay, with minor areas for improvement
Pros:

First time visiting Chicago and we liked that the hotel was close to a lot of places. Hotel was big and clean. Staff there were pleasant. They answered all of our questions and resolved any concerns in a timely manner.

The room was clean; however, the bathroom needs to be updated. The handle on the faucet felt loose and the silicone around the bathtub looked a bit uneven, with a few blotches on the tub surface. The washroom door looked a bit worn. We didn't have enough towels for a family of four but when we requested extra towels, they provided them right away. I did notice the bath mat had some brown stains. Not sure if it was cleaned or maybe the stains don't come off anymore when washed.

The sofa bed was missing a bolt but when we brought that issue up, they immediately sent someone to fix it, which we appreciated very much.

Elevators...only two were working. There were times that there was a line up just to go up from the lobby. Obviously when it came we all had to squeeze ourselves in the elevators.

Complimentary breakfast was good. We never had an issue finding a table and there was always enough food available.

Parking was expensive...$65 a day. I guess it's because we are in downtown...but it's pricey. We are from Canada, so after the conversion it was around $89 for parking.

2026-03-21 • via Tripadvisor
B
Bernadetta • family_with_children • pl
9
Ogólnie było bardzo przyjemnie, hotel spełnił moje oczekiwania :)
Pros:

Bardzo ładne, duże pokoje, smaczne śniadania, wygodne łóżka, sauna, darmowe drinki i przekąski oraz położenie w samym centrum

Cons:

Przez cały pobyt działały jedynie dwie windy a ostatniego dnia już tylko jedna!!! Bardzo długo trzeba było czekać na przejazd.

2026-03-21 • via Nuitee
A
A2294JCamyc • Family
6
You get what you pay for…
Pros:

This was an inexpensive family stay in downtown Chicago.

What was good:
-location
-a suite room so kids had their own space
-free breakfast
-check in was easy
-staff was very responsive and courteous
-parking was easy albeit pricey but it is downtown Chicago
-it was relatively quiet even downtown. Beds were comfortable.

What was bad:
-only two of the four elevators were working so there were long waits and crowded elevators
-the whole place did not have enough towels. We asked for extra towels and were brought an assortment of a pool towel, hand towel, and bathmat?!
-we asked for more towels at the pool (there were none) and the brought hand towels 🤣.
-the housekeeping was not done until 4 PM and we had to wait in the lobby
-parts of the room were just run down and not super clean

Would I stay here again for an inexpensive stay with family? Maybe. Would I stay here as a couple? No.

2026-03-20 • via Tripadvisor
M
M9121SAandyp • Business
10
Y'all rock!
Pros:

Aida hgv she was awesome! She deserves a raise!!!

2026-03-20 • via Tripadvisor
M
Mike • family_with_children • us
6
Pros:

The staff was very helpful with all request.

Cons:

Only one set of elevators were functional

2026-03-20 • via Nuitee
T
Tierra • extended_group • us
9
2026-03-20 • via Nuitee
K
Kelley • family_with_children • us
7
Good base camp for a family trip.
Pros:

Breakfast was great, lots of choices.
it was close to several bus stops to get to various destinations around the city
the room was clean and spacious; we had a king suite for 4 people.

2026-03-20 • via Nuitee
S
Stacy • family_with_children • us
10
2026-03-19 • via Nuitee